EQUIPMENT RETURN INSTRUCTIONS

We're committed to bringing you the best in video entertainment every day. Here's how to return your non-working receiver back to us.

To avoid non-return fees, follow important return instructions at the end of this document.

? 1. Pack Up ?️ 2. Affix ➡️ 3. Drop Off

1 Pack up your equipment

Pack up only the DIRECTV equipment that needs to be returned in the box your replacement equipment came in or in another suitable box. Do not include your remote control, cables, accessories, or any personal equipment such as DVD players.

Note: If, for any reason, you removed the access card from your equipment, be sure to return it in the package as well.

2 Affix the label

Tear off and keep the bottom receipt portion of the label for your records. Affix the return shipping label to the box.

3 Drop off the box

You can drop off the package at your local Post Office™ or The UPS Store® location. Your return will not be noted on your account until we receive it, which could take up to 2 weeks.

For the fastest return method:

Take your equipment directly to your nearest FedEx Office Print & Ship Center or The UPS Store® location. No need to pack anything—just bring your equipment in a sturdy bag or open box along with your 9-digit account number (located on the packing slip on your bill).

Your equipment will be scanned, packed, labeled and returned to DIRECTV. Once your equipment is scanned, your return will immediately be noted on your account.

Find the closest locations:

• FedEx Office Print & Ship Center go to fedex.com/attreturns or call 800.463.3339
• The UPS Store go to theupsstore.com or call 800.789.4623