Eufy Security SoloCam S220: App Operation Guide

1. Installing the Eufy App

To begin, install the Eufy app on your iOS or Android device. You can find the app on the App Store (for iOS devices) or Google Play (for Android devices). If you already have an account for other Anker apps, you can use the same account to log in. Otherwise, please create a new account.

The app icon features a stylized 'e' symbol.

Note: The App Store and Google Play logos are trademarks of Apple Inc. and Google LLC, respectively.

2. Account Registration

To register an account:

1. Open the Eufy app and tap 'Register Account' on the login screen.
2. Enter your email address and choose a password that meets the specified rules. You can tap the eye icon to reveal your password.
3. Select your region. It is important to choose your actual region for data privacy and security.
4. Read and agree to the terms and conditions, privacy policy, and data policy by checking the box. You can also opt-in to receive news and product updates.
5. Tap 'Register Account' to complete the process.

After registration, you will receive an email to verify your account. Follow the instructions in the email, which typically involves clicking a link and entering a verification code. Once verified, return to the app and log in with your credentials.

3. Adding a Device

You can add your SoloCam S220 to the Eufy app either manually or by scanning a QR code.

3.1 Manual Addition

1. Open the Eufy app and navigate to the 'Home' tab. Tap 'Add Device'.
2. Select 'Battery Camera' from the list of device types.
3. Choose 'SoloCam S220' from the available models.
4. Select your connection method: 'Wi-Fi Router' or 'HomeBase'. Note: Connecting to HomeBase requires purchasing a separate HomeBase S380.

3.2 QR Code Addition

1. Open the Eufy app and tap 'Add Device' on the 'Home' tab, or tap the '+' icon in the top right corner.
2. Tap the QR code scanning icon in the top right.
3. Point the camera at the QR code located on the device's body (top or bottom) or on the accompanying documentation.

3.3 Wi-Fi Setup

1. Select your Wi-Fi network and enter the password.
2. Tap 'Next'.

3.4 Pairing the Camera

1. Press and hold the 'SYNC' button on the camera for 2 seconds until you hear a beep and the LED indicator flashes blue.
2. The app will generate a QR code for Wi-Fi connection. Align your SoloCam with the QR code on your smartphone screen.
3. Once the camera detects the QR code, you will hear two beeps. Tap the button in the app indicating the beeps were heard.
4. The app will display 'Connecting...' and then 'Successfully Added' once the connection is complete. Tap 'Next' to proceed with detailed setup.

4. Camera Settings

Access camera settings by tapping on the desired camera from the main screen.

4.1 Motion Detection

Configure motion detection settings:

• Motion Detection: Turn motion detection on or off.
• Motion Zone: Define specific areas for motion detection.
• Detection Sensitivity: Adjust the sensitivity level for motion detection.
• Detection Target: Choose to detect 'People Only' or 'All Motion'. The system behaves differently at night, potentially recording all motion even if 'People Only' is selected.
• Motion Detection Test: Test the motion detection setup.
• Installation Tips: Provides guidance for optimal placement.

4.2 Battery Management

Manage your camera's power settings:

• Battery Modes: Select from 'Battery Saver Mode' (shorter clips, optimized detection), 'Surveillance Mode' (longer clips, aims to capture full events), or 'Custom Mode' (adjust recording length and detection intervals).
• Power Source: Choose between the built-in battery or an external solar panel.

4.3 Solar Charging Status

View the performance of your solar panel:

• Battery Usage History: Check battery usage over the past 7 or 30 days.
• Solar Charging: Monitor the solar panel's energy generation over the past 7 days.
• Green Energy: View the total solar charging time and energy output.

4.4 Privacy Zones

Set up privacy zones to exclude specific areas from the camera's view and motion detection. Tap 'Add Privacy Zone' and adjust the size and number of zones as needed.

4.5 Video Settings

Configure video recording preferences:

• Watermark: Enable/disable timestamp and logo.
• Streaming Quality: Adjust the quality of live streaming video.
• Recording Quality: Set the quality and encoding format for recorded videos.
• Auto Night Mode: Automatically switch to night vision.

4.6 Audio Settings

Manage audio input and output:

• Microphone: Turn the camera's microphone on or off.
• Recording: Enable/disable audio recording for videos.
• Speaker: Turn the camera's speaker on or off and adjust the volume.

4.7 Notification Settings

Customize how you receive alerts:

• Notification Format: Choose between 'Text Only', 'Text Priority' (with optional thumbnails), or 'Text & Thumbnail'.
• App Notification Sound: Select a notification sound.
• Security Mode Change Notification: Configure notifications for when security modes are switched.

4.8 Storage Settings

Manage your camera's storage:

• Local Storage: View current storage usage and available space.
• Initialize: Format the storage to erase all data.

4.9 Device Sharing

Share your camera with family and friends:

1. Tap 'Device Sharing' in the settings menu.
2. Tap 'Add Member'.
3. Choose the permission level for the invited user: 'Administrator' (allows viewing and changes) or 'Guest' (allows viewing only). Both require the Eufy app.
4. Tap 'Next'.
5. Select the device(s) you wish to share.
6. Tap 'Next'.
7. Enter the email address of the person you want to share with and tap 'Send'.

5. Live Streaming Operations

Tap the play button to start live streaming from your camera.

During live streaming, you will see several controls:

• Record: Tap to record the current video stream.
• Screenshot: Tap to capture a still image of the current stream.
• Talk: Press and hold to speak through the camera's speaker.
• Sound: Toggle the camera's microphone on or off.
• Menu Toggle: Switch to sub-menus.
• Event: Search for past events.
• Auto Night Mode: Toggle night mode on or off.
• Alarm: Manually trigger an alert sound.
• Settings: Access the camera's detailed settings.
• Menu Toggle End: Exit the sub-menus.

6. Home Screen Customization

You can customize the Eufy app's home screen to display your preferred devices and categories.

6.1 Customizing Display Order

1. Tap the icon in the top left corner of the home screen to access customization options.
2. Tap 'Customize Home Screen'.
3. Tap 'Home Screen Display Order'.
4. You can reorder categories like 'Favorites', 'Security', and 'Care' by dragging the three-line handle next to each item. Tap 'Save' in the top right to confirm changes.

6.2 Customizing Device Order

1. Tap the icon in the top left corner of the home screen.
2. Tap 'Customize Home Screen'.
3. Tap 'Device Display Order'.
4. Drag the three-line handle next to each device to rearrange their order. Tap 'Save' in the top right to confirm.

6.3 Adding to Favorites

You can add frequently used devices or scenes to your 'Favorites' for quick access.

1. Tap 'Add to Favorites' on the home screen.
2. Select the devices you want to add by checking the box next to them.
3. Tap 'Save'. To remove a device from Favorites, uncheck the box and tap 'Save'.

6.4 Security Category Settings

Within the 'Settings' menu, you can configure Security category options:

• SmartLink: Connect your Eufy devices with Amazon Alexa, Google Assistant, or Apple HomeKit.
• Video Encryption: Enhance the security of data stored on local storage with advanced encryption.
• Privacy Settings: Access information about Privacy Mode and Privacy Zones.

7. Event Search

View recorded footage and events through the 'Event' tab.

You can filter events to find specific recordings:

• Tap the 'Event' tab to see a list of recorded events.
• Use the filter options (accessed via the icon in the top right) to narrow down your search by event type (e.g., Video, Motion, Alert) and detection target (e.g., Person, Pet, Sound).

8. Security Mode Settings

Manage your camera's security modes to control its behavior based on your presence or schedule.

8.1 Security Modes Overview

The app allows you to set different modes:

• Home/Away: Configure camera actions (recording, notifications, alarms) for when you are home or away.
• Disarmed: Disables all detection and notifications.
• Custom: Create personalized modes with your preferred settings.

8.2 Switching Security Modes

Modes can be switched:

• Manually: Select the desired mode directly from the app interface.
• By Schedule: Set up an automatic schedule for modes to change based on time and day.

8.3 Setting Up Schedules

1. Navigate to the 'Security' section and tap 'Schedule'.
2. Tap the '+' icon to add a new schedule.
3. Select the mode you want to activate, set the start and end times, and choose the days of the week for the schedule to repeat.
4. Tap 'Save' to apply the schedule.

9. Frequently Asked Questions (FAQ)

For any further assistance or common queries, please visit the Eufy support website and check the 'Frequently Asked Questions' section.