iJoy 2400 Robotic Massage Chair Troubleshooting Guide

Assembly Issues

This Troubleshooting Guide walks you step-by-step through the diagnosis of iJoy-2400 customer problems. It is important to follow these steps carefully, to ensure that the problem is diagnosed correctly, and therefore the appropriate repair action is taken.

The backrest reclines but will not incline.

This condition may occur if the chair has been stored below room temperature, and should self-correct after 48 hours at room temperature. To speed up this process, recline and incline the chair several times (pushing the backrest upward when inclining); the chair should then operate normally.

The power switch will not turn on.

If the power switch cannot be set to On, it is because the child safety lock is set incorrectly. Set the child safety lock on the power panel to the Unlock position, then turn the power switch to On.

Getting Started

Turn the power switch on the left-hand side of the chair to Off, wait approximately five seconds, then turn it back On.
Check whether any remote control LEDs light. If not, see "Power" on page 2.
Choose from the following:

To Troubleshoot This Issue	Do the following:
My remote control is not working	Power to remote has already been verified therefore: If a remote LED does not light when you press it, but the function it controls works, replace the remote control assembly. If a remote LED lights when you press it, but the function it controls does not work, replace the massage mechanism.
My chair is not massaging properly	If the Rolling, Kneading, Percussion or Compression massage is not working, or is making a loud noise, replace the massage mechanism.
My backrest won't recline/incline	If there is tension when you pull the recline handle, replace the backrest actuator cylinder. If there is no tension when you pull the recline handle, there is a problem with the recline cable. Replace the chair.

Power

Step 1: Check the power and remote control cables

Verify that the power cord connections to the power panel are secure, and that the cord is not damaged. If any of the power panel components is damaged, replace the power panel.

IMPORTANT
When replacing the power panel, remove the serial number sticker from the existing power panel and attach it to the new power panel. The serial number is necessary for product support.

Step 2: Check the wall outlet

Plug a different device into the AC outlet into which the chair is plugged. If the device does not work (is not receiving power), the AC outlet is most likely not working. Plug the chair into a different AC outlet to verify that it receives power.

Step 3: Replace the AC outlet fuse

The AC outlet fuse is located on the power panel.

To check the fuse:

Turn the power switch to OFF and unplug the chair from the wall outlet.
Using a small screwdriver or a coin, turn the fuse holder (located on the power panel) approximately 1/8 turn counter-clockwise. The fuse holder pops slightly out.
If the fuse is blown (looks black), replace it with a new fuse of the same value.
Reinsert the fuse holder into the power panel, then turn it 1/8 turn clockwise to secure it.
Plug the chair back into the wall outlet and turn it on.
Verify that the chair is now receiving power.

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