iJoy 2580 Robotic Massage Chair
Troubleshooting Guide
Introduction
This Troubleshooting Guide walks you step-by-step through the diagnosis of iJoy-2580 customer problems. It is important to follow these steps carefully, to ensure that the problem is diagnosed correctly, and therefore the appropriate repair action is taken.
Assembly Issues
Power switch will not turn on
If the power switch cannot be set to On, it is because the Child Safety lock is set incorrectly. Set the child safety lock on the power panel to the Unlock position, then turn the power switch to On.
Getting Started
- Turn the power switch on the back of the chair to Off, wait approximately five seconds, then turn it back On.
- Check whether any remote control LEDs light. If not, see "Power" on page 2.
- Choose from the following:
Troubleshooting Common Issues
| To Troubleshoot This Issue | Do the following: |
|---|---|
| My remote control is not working |
Power to remote has already been verified therefore:
|
| My chair is not massaging properly |
If the Rolling, Kneading, Percussion or Compression massage is not working, or is making a loud noise, replace the massage mechanism. |
| My backrest won't recline/incline |
If you have to press the recline/incline buttons extremely hard to recline/incline the backrest, replace the remote. If the backrest recline/incline does not work at all, replace the backrest actuator. |
| My cup holder lid or insert is broken. |
Replace the cup holder lid or insert. |
| My convenience outlet doesn't work. |
See "Convenience Outlet" on page 3. |
Power
Step 1: Check the power and remote control cables
Verify that the power cord connections to the power panel are secure, and that the cord is not damaged. If any of the power panel components is damaged, replace the power panel.
IMPORTANT: Be sure to note the serial number on the power panel. Once the power panel is replaced, the chair will no longer contain the serial number on the power panel.
Step 2: Check the wall outlet
Plug a different device into the AC outlet into which the chair is plugged. If the device does not work (is not receiving power), the AC outlet is most likely not working. Plug the chair into a different AC outlet to verify that it receives power.
AC Outlet Fuse Replacement
Step 3: Replace the AC outlet fuse
The AC outlet fuse is located on the power panel.
To check the fuse:
- Turn the power switch to OFF and unplug the chair from the wall outlet.
- Using a small screwdriver or a coin, turn the fuse holder (located on the power panel) approximately 1/8 turn counter-clockwise. The fuse holder pops slightly out.
- If the fuse is blown (looks black), replace it with a new fuse of the same value.
- Reinsert the fuse holder into the power panel, then turn it 1/8 turn clockwise to secure it.
- Plug the chair back into the wall outlet and turn it on.
- Verify that the chair is now receiving power.
Step 4: If the chair is still not receiving power, replace the PCB box
Convenience Outlet
The convenience outlet fuse is located on the auxiliary power panel.
- Verify that the device being plugged into the convenience outlet does not draw more than 1 Amp of power. (If it does, it cannot be plugged into the convenience outlet as it will blow the fuse).
- Verify that the device being plugged into the convenience outlet works when plugged into a wall outlet.
- Turn the power switch to OFF and unplug the chair from the wall outlet.
- Using a small screwdriver or a coin, turn the fuse holder (located on the power panel) approximately 1/8 turn counter-clockwise. The fuse holder pops slightly out.
- If the fuse is blown (looks black), replace it with a new fuse of the same value.
- Reinsert the fuse holder into the power panel, then turn it 1/8 turn clockwise to secure it.
- Plug the chair back into the wall outlet and turn it on.
- If the convenience outlet is still not receiving power, replace the auxiliary power panel.
