Dreame D9 Max Gen 2 Robot Vacuum and Mop

Safety Information

To avoid electric shock, fire, or injury caused by improper use of the appliance, please read the user manual carefully before using the appliance and keep it for future reference.

Usage Restrictions

• This product should not be used by children younger than 8 years old nor persons with physical, sensory, intellectual deficiencies, or limited experience or knowledge without the supervision of a parent or guardian to ensure safe operation and to avoid any risks. Cleaning and maintenance shall not be performed by children without supervision.
• Children shall not play with this product. Ensure children and pets are kept at a safe distance from the robot while it is operating.
• This product is for floor cleaning in a home environment only. Do not use it outdoors, on non-floor surfaces, or in a commercial or industrial setting.
• If the power cord becomes damaged or broken, stop using it immediately and contact after-sales service.
• Do not use the robot in an area suspended above ground level without a protective barrier.
• Do not place the robot upside down. Do not use the LDS cover, robot cover, or bumper as a handle for the robot.
• Use the robot in environments with an ambient temperature above 0°C and below 40°C. Make sure there is no liquid or sticky substance on the floor.
• Pick up any cables from the floor before using the robot to prevent it from dragging them while cleaning.
• Remove fragile or small items from the floor to prevent the robot from bumping into and damaging them.
• To prevent damage or harm from dragging, clear any loose objects from the floor, and remove cables or power cords on the cleaning path before operating the appliance.
• Keep hair, fingers, and other body parts away from the suction opening of the robot.
• Keep the brush cleaning tool out of reach of children.
• Do not place children, pets, or any item on top of the robot regardless of whether it is stationary or moving.
• Do not use the robot to clean any burning objects. Do not use the robot to pick up flammable or combustible liquids, corrosive gases, or undiluted acids or solvents.
• Do not vacuum hard or sharp objects. Do not use the appliance to pick up objects such as stones, large pieces of paper or any item that may clog the appliance.
• Make sure the robot is turned off and the charging dock is unplugged before cleaning or performing maintenance.
• Do not use a wet cloth to wipe or any liquid to rinse the robot and charging dock. Washable parts must be dried completely before installing and using them.
• Make sure the robot is turned off when being transported and kept in its original packaging if possible.
• Please use this product in accordance with the instructions in the User Manual. Users are responsible for any loss or damage that arise from improper use of this product.
• Do not use any third-party battery, power cord, or charging dock. Use only with RCS0 supply unit.

Batteries and Charging

• Do not attempt to disassemble, repair, or modify the battery or charging dock on your own.
• Do not place the charging dock near a heat source.
• Do not use a wet cloth or wet hands to wipe or clean the dock's charging contacts.
• Do not improperly dispose of old batteries. Unneeded batteries should be discarded at an appropriate recycling facility.
• If the robot will not be used for an extended period, fully charge it, then turn it off and store in a cool, dry place. Recharge the robot at least once every 3 months to avoid over-discharging the battery.
• This product contains batteries that can only be replaced by qualified technicians or after-sales service.

Laser Safety Information

The laser sensor in this product meets the IEC 60825-1:2014/EN 60825-1:2014/A11:2021 Standard for Class 1 laser products. Please avoid direct eye contact with it during use.

[Laser Class 1] CONSUMER LASER PRODUCT EN 50689:2021. For indoor use only. Read operator's manual.

Product Overview

Package Contents

• Robot
• Charging Dock
• Water Tank
• Power Cord
• Mop Pad (pre-installed)
• Cleaning Tool (pre-installed)
• User Manual

Other Accessories

• Side Brush

Robot

Power/Clean Button

• Press and hold for 3 seconds to turn on or off.
• Press to start cleaning after the robot is turned on.

Dock/Spot Cleaning Button

• Press to send the robot back to the charging dock.
• Press and hold for 3 seconds to start spot cleaning.

Status Indicator

• Solid White: Cleaning or cleanup is completed.
• Blinking Orange: Error.
• Breathing White: Robot is charging when the battery power is not low.

Note:

• Press any button on the robot to pause while the robot is cleaning or returning to charge.
• Child Lock can be enabled/disabled through the Dreamehome app.

Robot and Sensors

The robot features various components including:

• LDS Cover
• Laser Distance Sensor (LDS)
• Bumper
• Return-to-Base Sensor
• Reset Button (Press and hold for 3 seconds to restore to factory settings)
• Cover
• Wi-Fi Indicator
• Dust Box
• Cleaning Tool
• Air Outlet/Speaker
• Side Brush
• Brush Guard
• Main Wheel
• Cliff Sensors
• Charging Contacts
• Omnidirectional Wheel
• Main Brush
• Main Wheel
• Brush Guard Clips
• Dust Box Clip
• Dust Box Cover
• Dust Box Cover Clip
• Filter Clip
• Filter

Mopping Module

Components include:

• Water Tank
• Mop Pad
• Water Inlet
• Water Tank Stopper
• Water Tank Release Clips
• Mop Pad Attachment Area

Charging Dock

Components include:

• Signaling Area
• Charging Contacts
• Power Port

Preparing Your Home

Before cleaning, please move away unstable, fragile, valuable, or dangerous items, and clean up cables, cloths, toys, hard objects, and sharp objects on the ground to avoid being entangled, scratched, or knocked over by the robot and causing losses.

Before cleaning, place a physical barrier at the edge of the stairs and sofa to ensure secure and smooth operation of the robot.

Open the door of the room to be cleaned, and put the furniture in its proper place to leave more space.

Note:

• When operating the robot for the first time, follow it around while cleaning to remove any potential obstacles in time.
• Do not vacuum hard objects like stones, steel balls, toy parts, or sharp objects like construction waste, broken glass, and nails, otherwise the ground may be scratched.

Before Use

1. Place the Charging Dock and Connect to an Electrical Outlet

   Place the charging dock on level ground against the wall. Insert the power cord into the charging dock and plug it into the socket. Place the charging dock in a location that is as open as possible with a good Wi-Fi signal.

   Note:

   • Remove any objects that are closer than 1.5 m from the front and 0.5 m from either side of the charging dock.
   • Do not place the charging dock in an area with direct sunlight or where other objects might block the signal, as this may hinder the robot from returning to the charging dock.
2. Remove the Protections
3. Install the Side Brush

   Install the side brush until it clicks into place.

4. Charge the Robot

   When placing the robot, align the charging contacts at the bottom of the robot with the charging contacts of the charging dock, and the robot will automatically turn on and start charging.

   Note: It is recommended to fully charge your robot before first-time use.

Connecting with Dreamehome App

1. Download the Dreamehome App

   Scan the QR code on the robot, or search "Dreamehome" in the app store to download and install the app.

   Note:

   • Only 2.4 GHz Wi-Fi is supported.
   • Due to upgrades in the app software, the actual operations may differ from the directions in this manual. Please follow the instructions based on the current app version.
2. Add Device

   Open the Dreamehome app, tap [+] in the upper right corner, and scan the same QR code on the robot again to add the device. Please follow the prompts to finish the Wi-Fi connection.

   Wi-Fi Indicator

   • Blinking slowly: To be connected
   • Blinking quickly: Connecting
   • On: Connected

   Note: If you want to reset Wi-Fi, repeat step 2 and then follow the prompts to finish the Wi-Fi connection.

How to Use

Turn On/Off

Press and hold the button for 3 seconds to turn on the robot. The power indicator should be illuminated. Place the robot onto the charging dock; the robot should turn on automatically and begin charging. To turn off the robot, move the robot away from the dock and press and hold the button for 3 seconds.

Fast Mapping

After configuring the network for the first time, follow the instructions in the app to quickly create a map. The robot will start mapping without cleaning. When the robot returns to the charging dock, the mapping process has been completed and the map will be saved automatically.

Start Cleaning

Press the button to start cleaning after the robot is turned on. Then, the robot will accurately map out a route, methodically clean along the edges and walls, then finish by cleaning each room in an S-shaped pattern to ensure a thorough job.

Note: It is recommended that the robot set out from the charging dock before cleaning. Do not move the charging dock while the robot is cleaning. This ensures that the robot returns to the charging dock smoothly.

Pause/Sleep

When the robot is running, press any button to pause it.

If the robot is paused for more than 10 minutes, it automatically enters sleep mode. All indicators on the robot will turn off. Press any button on the robot, or use the app to wake up the robot.

Note: If the robot is paused and placed onto the charging dock, the current cleaning task will end.

Auto Resume Cleaning

If the battery is too low, the robot will automatically return to the charging dock to charge. After charging to the appropriate battery level, it will resume unfinished cleaning tasks.

Note: To use this function, please enable it in the App.

Do Not Disturb (DND) Mode

When the robot is set to Do Not Disturb (DND) mode, it will be prevented from resuming cleaning, and the power indicator will turn off. DND mode is disabled by default at the factory. You can use the app to enable DND mode or modify the DND period. The DND period is 22:00–8:00 by default.

Note:

• The scheduled cleaning tasks will be performed as usual during the DND period.
• The robot will resume cleanup where it left off after the DND period expires.

Spot Cleaning

When the robot is on standby, press and hold the button for 3 seconds to enable the spot cleaning mode. In this mode, the robot cleans a square-shaped area of 1.5 x 1.5 meters around it and returns to its starting point once the spot cleaning is completed.

Robot Restarting

If the robot stops responding or cannot be turned off, press and hold the button for 10 seconds to forcefully turn it off. Then, press and hold the button for 3 seconds to turn the robot on.

Use Mopping Function

It is recommended that all floors are vacuumed at least three times before the first mopping session to achieve a better cleaning effect.

1. Dampen the mop pad and wring out excess water. Install the mop pad as shown in the diagram.
2. Fill the tank with water.
3. Align the mopping module as indicated by the arrow, then slide it into the back of the robot until it clicks into place. Press the button or use the Dreamehome app to start cleaning.
4. When the robot finishes a cleaning task and returns to the charging dock, remove the mopping module and wash the mop pad in time. To remove the water tank, slide the two release clips on the side of it to take it out.

Note:

• It is not recommended to use the mopping function on carpets.
• Use the app to adjust the water flow as required.
• Do not use detergent or disinfectant.
• Do not fill the water tank with hot water as this may cause the water tank to warp.

Note: When the robot is charging or not in use, remove the mopping module, pour out all the remaining water in the water tank, and clean the mop pad to prevent mildew or odors.

Routine Maintenance

To keep the robot in good condition, it is recommended to refer to the accessory usage in the app or the following table for routine maintenance.

Note: The replacement frequency will depend on your usage of the robot. If an exception occurs due to special circumstances, the parts should be replaced.

Dust Box

1. Open the robot's cover and press the clip to remove the dust box.
2. Open the dust box cover and empty the dust box as shown in the diagram.

Note: Rinse the dust box and filter with clean water only. Do not use any detergent. Use the dust box and filter only when they are completely dry.

Filter

1. Remove the filter and tap its basket gently.

Note: Do not attempt to clean the filter with a brush, a finger, or sharp objects to prevent damage.

2. Rinse the dust box and filter with clean water and dry them completely before reinstalling.

Mopping Module

1. Slide the two release clips on the side of the water tank, remove the mopping module, and pull the mop pad off the mopping module.
2. Pour out the water in the tank. Clean the tank with water only and leave it to air dry before reinstalling.
3. Clean the mop pad with water only and leave it to air dry before reinstalling.
4. If slow water flow occurs, or the water volume is not well-distributed, clean the air hole in the cover of the water tank.

Note: Remove the mop pad from the mopping module before cleaning it, and make sure dirty water does not flow back into the water outlet to avoid clogging.

Note: Do not directly expose the water tank to sunlight.

Main Brush

1. Press the brush guard clips inwards to remove the brush guard and lift the brush out of the robot.
2. Pull out the brush covers at both ends of the brush as shown in the diagram. Use the provided cleaning tool to remove any hair tangled in the brush. Reinstall the brush covers on both ends of the brush, and then reinstall the brush. Press on the brush guard to lock it in place.

Side Brush

Remove and clean the side brush.

Omnidirectional Wheel

Note:

• Use a tool such as a small screwdriver to separate the axle and tire of the omnidirectional wheel. Do not use excessive force.
• Rinse the omnidirectional wheel under running water and put it back after drying it completely.

Robot Sensors

Wipe robot sensors by using a soft and dry cloth, as shown in the below figure:

• Laser Distance Sensor (LDS)
• Cliff Sensors
• Return-to-Base Sensor
• Bumper

Charging Contacts and Signaling Area

Clean the charging contacts and the signaling area with a soft and dry cloth.

Note: A wet cloth can damage sensitive elements within the robot and the charging dock. Please use a dry cloth for cleaning.

Battery

The robot contains a high-performance lithium-ion battery pack. Make sure that the battery remains well-charged for daily use to maintain optimal battery performance. If the robot is not used for an extended period of time, turn it off and put it away. To prevent damages from over-discharging, charge the robot at least once every three months.

Troubleshooting

For more support, contact us via https://global.dreametech.com

Specifications

Robot

Under normal use of condition, this equipment should be kept a separation distance of at least 20 cm between the antenna and the body of the user.

Charging Dock

Battery Disposal and Removal

The built-in lithium-ion battery contains substances that are hazardous to the environment. Before disposing of the battery, make sure the battery is removed by qualified technicians and discarded at an appropriate recycling facility.

• The battery must be removed from the appliance before it is scrapped.
• The appliance must be disconnected from the supply mains when removing the battery.
• The battery is to be disposed of safely.

CAUTION:

Before removing the battery, disconnect the power and run out the battery as much as possible. Unneeded batteries should be discarded at an appropriate recycling facility. Do not expose to high temperature environment to avoid risks of explosion. Under abusive conditions, liquid may be ejected from the battery. If contact occurs, flush with water and seek medical help.

Removal Guide:

1. Turn over the robot, use a proper tool to remove the screws on the back of the robot, and then remove the cover.
2. Unplug the terminals between the battery and PCB board to remove the battery.