Dreame D9 Max Gen 2 Robot Vacuum and Mop User Manual

Safety Information

To prevent electric shock, fire, or injury due to incorrect use, please read this user manual thoroughly before use and keep it for future reference.

Usage Restrictions

• To prevent damage or injury from dragging, clear all loose objects from the floor and remove cables or power cords from the cleaning path before operating the device.
• Keep hair, fingers, and other body parts away from the robot's suction port.
• Keep the cleaning brush out of reach of children.
• Do not place children, pets, or any other items on the robot, whether it is moving or stationary.
• Do not use the robot to clean combustible materials. Do not use the robot to pick up flammable or combustible liquids, corrosive gases, or undiluted acids or solvents.
• Do not vacuum hard or sharp objects. Do not use the device to pick up objects such as stones, large pieces of paper, or any object that may clog the device.
• Please ensure the robot is turned off and the charging station is disconnected from the power source before cleaning or maintenance.
• Do not use a damp cloth to wipe the robot or any liquid to wash it or the charging base. Dry any washed parts completely before reinstallation and use.
• Please ensure the robot is turned off when transporting it from one place to another, and keep it in its original packaging as much as possible.
• Use this product in accordance with the instructions in this manual. Users are responsible for any loss or damage resulting from improper use of this product.

General Safety

• To prevent electric shock, fire, or injury caused by improper use of the device, please read the user manual thoroughly before using the device and keep it for future reference.
• To ensure safe operation and prevent accidents, this product must not be used by children under 8 years of age, or by individuals with reduced physical, sensory, or mental capabilities, or lacking experience or knowledge, without supervision from a parent or responsible adult. Do not allow children to perform cleaning and maintenance without supervision.
• Children must not play with this product. Ensure children and pets are kept at a safe distance from the robot while it is operating.
• This product is designed for household floor cleaning only. Do not use it outdoors, on surfaces other than floors, or in commercial or industrial environments.
• If the power cord is damaged or malfunctioning, stop using the product immediately and contact the after-sales service center.
• Do not use the robot in an area suspended above floor level without a protective barrier.
• Do not place the robot upside down. Do not use the LDS cover, robot cover, or bumper as a handle for the robot.
• Do not use the robot vacuum in ambient temperatures above 40°C or below 0°C. Ensure there are no liquids or sticky substances on the floor.
• Lift cables from the floor before using the robot to prevent them from being dragged during cleaning.
• Remove fragile or small items from the floor to prevent the robot from colliding with and dragging them.

Battery and Charging

• Do not use third-party batteries, chargers, or charging docks. Use only the power supply of model RCS0.
• Do not attempt to disassemble, repair, or modify the battery or charging dock yourself.
• Do not place the charging dock near a heat source.
• Do not use a wet cloth or wet hands to wipe the charging contacts of the charging dock.
• Do not dispose of old batteries improperly. Unused batteries should be disposed of in a suitable recycling bin.
• If the vacuum will not be used for an extended period, charge it fully, then turn it off and store it in a cool, dry place. Recharge the vacuum at least once every 3 months to prevent excessive discharge.
• This product contains batteries that can only be replaced by qualified technicians or an authorized after-sales service center.

Laser Safety Information

The laser sensor in this product complies with standard IEC 60825-1:2014/EN 60825-1:2014/A11:2021 for Class 1 laser products. Avoid direct eye contact during use.

• CLASS 1 LASER PRODUCT
• CONSUMER LASER PRODUCT
• EN 50689:2021

Product Overview

Robot

Buttons:

• Power/Clean Button: Press and hold for 3 seconds to turn on/off. Press to start cleaning after the robot is powered on.
• Dock/Spot Clean Button: Press to send the robot back to the charging station. Press and hold for 3 seconds to start spot cleaning.

Status Indicator:

• White Solid: Cleaning in progress or cleaning completed.
• Flashing Orange: Error.
• Flashing White: Robot is charging with a low battery.

Note:

• Press any button on the robot to pause it while it is cleaning or returning to charge.
• Child lock can be enabled/disabled via the Dreamehome app.

Package Contents

The package includes:

• Robot
• Side Brush (pre-installed)
• Power Adapter
• Cleaning Tool
• Other Accessories: Charging Dock, Water Tank (pre-installed), Mop Pad (pre-installed)
• User Manual

Robot and Sensors

Diagram showing the robot with labeled components:

• Charging contacts
• Omni-directional wheel
• Main brush
• Main brush guard clips
• Dust box
• Dust box latch
• Dust box cover latch
• Filter latch
• Filter
• Cliff sensors
• Side brush
• Brush guard
• LDS cover
• Laser distance sensor (LDS)
• Bumper
• Base station return sensor
• Initialization button: Press and hold for 3 seconds to restore factory settings.
• Wi-Fi indicator
• Dust box
• Cleaning tool
• Air outlet/Speaker

Washing Module

Diagram showing the washing module:

• Water inlet
• Water tank stopper
• Water tank release latch
• Mop pad attachment area
• Water tank
• Mop pad

Charging Dock

Diagram showing the charging dock:

• Signal area
• Charging contacts
• Power output

How to Use

Organize Your Home

Before cleaning, move unstable, fragile, valuable, or hazardous items. Remove cables, rags, toys, hard objects, and sharp objects from the floor to prevent the robot from getting tangled, scratched, or falling, causing damage.

Before cleaning, place a physical barrier at the edge of stairs and sofas to ensure the robot's safe and smooth operation.

Before Cleaning

Open the room doors for cleaning and place furniture in its appropriate position to leave more space.

Note: To prevent the robot from failing to identify areas that need cleaning, do not stand in front of the robot, the threshold, the corridor, or narrow places.

When operating the robot for the first time, follow it during cleaning to remove any potential obstacles.

Do not vacuum hard objects such as stones, steel balls, toy parts, sharp objects like construction debris, broken glass, and nails, as this may scratch the floor.

Install the Side Brush

Press the side brush into the corresponding slot until it clicks into place.

Install the Charging Dock

1. Place the charging dock on a flat surface against a wall. Insert the power cord into the charging dock and plug it into the socket.
2. Place the charging dock in an open area with a good Wi-Fi signal.

Clearance Requirements:

• Clear all objects within 1.5 m (5 ft) in front of the charging dock and 0.5 m (1.6 ft) on both sides.
• Do not place the charging dock in direct sunlight or where other objects might block the signal, as this may prevent the robot from returning to the charging dock.

Remove Protective Covers

Remove the protective covers from the robot.

Charge the Robot

Align the charging contacts on the bottom of the robot with the charging contacts on the charging dock. The robot will automatically power on and begin charging.

Note: It is recommended to fully charge the robot before the first use.

Start Cleaning

Press the Power button to start cleaning after the robot is powered on. The robot will then map an accurate path, systematically clean along edges and walls, and finish by cleaning each room in an S-shaped pattern to ensure thoroughness.

Auto-Recharge and Resume Cleaning

If the battery is too low, the robot will automatically return to the charging dock to recharge. After charging to an appropriate battery level, it will resume unfinished cleaning tasks.

Note: To use this function, please enable it in the app.

Do Not Disturb (DND) Mode

When the robot is set to Do Not Disturb (DND) mode, it will not resume cleaning, and the power indicator will turn off. DND mode is disabled by default. You can use the app to enable DND mode or change DND times. DND times are 8:00 AM to 10:00 PM by default.

Notes:

• Scheduled cleaning tasks will be performed as usual during DND times.
• The robot will resume cleaning from where it left off after DND times have ended.

Spot Cleaning

When the robot is idle, press the button briefly to activate spot cleaning mode. In this mode, the robot cleans a 1.5 × 1.5 meter (5 × 5 ft) square area around it and returns to its starting point after spot cleaning is complete.

Note: It is recommended that the robot leaves the charging dock before spot cleaning. Do not move the charging dock while the robot is cleaning. This ensures the robot successfully returns to the charging dock.

Pause/Sleep

While the robot is operating, press any button to pause it.

If the robot is paused for more than 10 minutes, it will automatically enter sleep mode. All indicators on the robot will turn off. Press any button on the robot or use the app to wake the robot.

Note: If the robot is paused and placed on the charging dock, the current cleaning process will end.

Restart Robot

If the robot becomes unresponsive or cannot be turned off, press and hold the Power button for 10 seconds to force shutdown. Then, press and hold the Power button for 3 seconds to turn the robot on.

Connecting to the Dreamehome App

1. Download the Dreamehome App: Scan the QR code on the robot, or search for "Dreamehome" in the app store to download and install the app.
2. Add Device: Open the Dreamehome app, tap "+" in the upper right corner, and scan the same QR code on the robot again to add the device. Follow the instructions to complete the Wi-Fi connection.

Notes:

• 2.4 GHz Wi-Fi is supported.
• Due to app software upgrades, actual operations may differ from the instructions in this manual. Please follow the instructions in the current app version.
• Wi-Fi Indicator:
• Slow Flashing: Needs to connect.
• Fast Flashing: Connecting.
• Solid: Connected.
• If you wish to reset the Wi-Fi, repeat step 2 and follow the instructions to complete the Wi-Fi connection.
• To disconnect the device from the Wi-Fi network, press and hold the reset button on the robot for 3 seconds.

Regular Maintenance

Parts

To maintain the robot's performance, it is recommended to refer to the accessory usage in the app or the following table for regular maintenance.

Note: Replacement frequency will depend on your usage. If an abnormal event occurs due to special circumstances, replace the parts.

Washing Function Usage

It is recommended to vacuum all floors at least three times before the first mopping for better cleaning results.

1. Wet the mop pad and wring out excess water. Install the mop pad as shown in the diagram.
2. Fill the water tank with water.
3. Align the washing module as indicated by the arrow, then slide it into the rear of the robot until it clicks into place. Press the Power button or use the Dreamehome app to start cleaning.
4. After the robot finishes cleaning and returns to the charging dock, remove the washing module and rinse the mop pad promptly. To remove the water tank, slide the two release latches on the sides to pull it out.

Notes:

• It is not recommended to use the washing function on carpets.
• Use the app to adjust water flow as needed.
• Do not use cleaning agents or disinfectants.
• Do not add hot water to the water tank, as this may cause the tank to deform.
• When the robot is charging or not in use, remove the cleaning module, pour out any remaining water from the water tank, and clean the mop pad to prevent mold or unpleasant odors.

Dust Box

1. Open the robot's cover and press the latch to remove the dust box.
2. Open the dust box cover and empty it as shown in the diagram.
3. Rinse the dust box and filter with clean water and dry them completely before reinstalling.

Notes:

• Rinse the dust box and filter with clean water only. Do not use any cleaning agents.
• Use the dust box and filter only when they are completely dry.

Filter

1. Remove the filter and gently tap its dustbin.

Note: Do not attempt to clean the filter with a brush, finger, or sharp object to avoid damage.

Main Brush

1. Press the brush guard clips inward to remove the brush guard and lift the brush out of the robot.
2. Pull out the brush covers at both ends of the brush as shown in the illustration. Use the included cleaning tool to remove tangled hair from the brush. Reinstall the brush covers at both ends of the brush, then reinstall the brush. Press the brush guard to lock it in place.

Side Brush

Remove and clean the side brush.

Omni-directional Wheel

Note:

• Use a tool such as a small screwdriver to separate the axle and tire of the omni-directional wheel. Do not use excessive force.
• Rinse the omni-directional wheel under running water and reinstall it after it is completely dry.

Robot Sensors

Wipe the robot's sensors with a soft, dry cloth as shown in the diagram above:

• Laser distance sensor (LDS)
• Base station return sensor
• Cliff sensors

Charging Contacts & Signal Area

Clean the charging contacts and signal area with a soft, dry cloth.

Battery

The robot contains a high-performance lithium-ion battery pack. Ensure the battery remains well-charged for daily use to maintain optimal battery performance. If the robot is not in use for an extended period, turn it off and store it. To prevent damage from over-discharge, charge the robot at least once every three months.

Troubleshooting

Specifications

Robot

Charging Dock

Note: During normal use, maintain a separation distance of at least 20 cm between the antenna and the user's body.

Battery Disposal and Removal

The built-in lithium-ion battery contains environmentally hazardous materials. Before disposing of the battery, ensure it is removed by qualified technicians and disposed of in a suitable recycling facility.

• Remove the battery from the device before scrapping.
• Disconnect the device from the power supply when removing the battery.
• Dispose of the battery safely.

Caution:

Before removing the battery, disconnect the power and drain the battery as much as possible.

Dispose of unused batteries in a suitable recycling facility.

Do not expose to high temperatures to avoid the risk of explosion.

In abusive conditions, liquid may be ejected from the battery. If contact occurs, rinse with water and seek medical attention.

Removal Guide:

1. Turn the robot upside down, use a suitable tool to remove the screws on the back of the robot, and then remove the cover.
2. Disconnect the connections between the battery and the PCB to remove the battery.

Safety Information

Please read the user manual carefully before using the device and keep it for future reference to avoid electric shock, fire, or injury caused by improper use of the device.

Usage Restrictions

• This product must not be used by children under 8 years of age or by persons with reduced physical, sensory, or mental capabilities, or lacking experience or knowledge, without supervision from a parent or guardian to ensure safe operation and avoid any risks. Children must not undertake cleaning and maintenance without supervision.
• Children must not play with this product. Ensure children and pets remain at a safe distance from the robot during operation.
• This product is intended for household floor cleaning only. Do not use it outdoors, on surfaces other than floors, or in commercial or industrial environments.
• If the power cord is damaged or malfunctions, stop using it immediately and contact the after-sales service.
• Do not use the robot in an area suspended above floor level without a protective barrier.
• Do not place the device upside down, and do not use the LDS sensor cover, device cover, or bumper as a handle for the device.
• Do not use the robot vacuum in environments where the ambient temperature is above 40°C or below 0°C. Ensure there are no liquids or sticky substances on the floor.
• Remove any cables from the floor before using the robot to prevent it from dragging them during cleaning.
• Remove fragile or small items from the floor to prevent the robot from colliding with and damaging them.
• Before operating the vacuum, clean the area to be cleaned of scattered items and arrange power cables and wires out of the path to prevent damage or damage from dragging.
• Keep hair, fingers, and other body parts away from the robot's suction port.
• Keep the brush cleaning tool out of reach of children.
• Do not place children, pets, or anything on the robot, regardless of whether it is stationary or moving.
• Do not use the robot to clean any burning surfaces. Avoid using the vacuum to clean flammable liquids, corrosive gases, acids, or undiluted solvents.