Orange Livebox Fibre Offer

Company: Orange Communications Luxembourg S.A.

Address: ZAI Bourmicht, 8, rue des Mérovingiens, L-8070 Bertrange

Contact: Tél: 800 61 606 | Site: orange.lu

Offer ID: Livebox Fibre_v2025-25-08

Applicable From: 25 août 2024

1. Offer Description

1.1. Main Service

Feature Description	Details
Internet Fibre	Internet Fixe: Surf, download (maximum announced download speed) 1 Gbits/s. Store, share (maximum announced upload speed over copper or fiber) 500 Mbits/s. Unlimited Volume* Fixed line communications optional for €8/month without commitment (unlimited calls to national landlines and mobiles, and 5 hours in Europe)
Geographical Availability / Eligibility	Neutrality and Quality of Internet Access
Network Neutrality and Transparency Measures	Neutrality and Quality of Internet Access

*Fair usage policy

1.2. Other Service(s)

Other Services included in the offer: To benefit from an internet connection between contract signature and final installation, this offer includes a 4G router and a SIM card with 100GB of national mobile internet for 2 months. These are provided to the customer against a €49 deposit. The deposit is refunded upon return of the equipment within 3 months following installation. After this period, Orange considers that the customer has chosen to keep the equipment as a purchase.

2. Pricing Details

Fee Type	Cost / Details
Monthly Fees	€49.99/month with a 24-month commitment Invoice by email/client area: free Livebox 6 rental fee: €5/month or €89 Livebox 7 rental fee: €7/month or €229 Booster Fibre optional: €4/month or €69 Booster Fibre Livebox 7 optional: €6/month or €89 Fixed line optional: €8/month without commitment
Costs for Additional Volumes	Orange International Tariffs
Activation Fees	Activation fees offered Cancellation fee: €25 Cancellation before service activation: €299
Unique Fees	Fiber connection (if necessary): €299 Orange is responsible for the cabling installed up to the customer's modem location. Any cabling work or additional requests will be subject to supplementary invoicing.
Intervention Fees	Moving fee: €149 Fixed telephone number change fee: free Decoder or modem delivery: free Call-out fee for technical support: €45 Labor fee for technical support (per 15 minutes): €30 Flat-rate technical support: €129 Missed appointment fee: €119.99
Promotion(s)	-€20 discount per month for the first 3 months of subscription.
Link to Rate List	Brochure tarifs
Promotional Terms	The final consumer is informed that all promotional actions/conditions are to be consulted in the supplier's commercial documentation.

3. Contractual Data

Contractual Aspect	Details
Offer Type	Internet Fibre (subject to eligibility) Fixed Line optional with Fibre
General and Specific Conditions	General Terms and Conditions of Sale Specific Conditions for subscriptions and options
Minimum Commitment Period	24 months

4. Other Information

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