Ubiquiti UniFi Dream Machine Pro (UDM-Pro) Quick Start Guide

Package Contents

The UDM-Pro package includes the following items:

• UniFi Dream Machine Pro
• Rack-Mount Brackets (Qty. 2)
• Bracket Screws (Qty. 8)
• Mounting Screws (Qty. 4)
• Cage Nuts (Qty. 4)
• Security Screw
• 2.5" HDD Screws (Qty. 4)
• Power Cord
• Rubber Feet (Qty. 4)

System Requirements

To set up and manage the UDM-Pro, you need one of the following:

• An iOS or Android™ mobile device with the UniFi Network App installed.
• A web browser, preferably Google Chrome (other browsers may have limited functionality).

IMPORTANT: It is strongly recommended to use UPS backup and power regulation to prevent equipment damage from power stability issues.

Hardware Overview

The UDM-Pro features a comprehensive set of ports and indicators:

Front Panel

• 1. Touchscreen Display:
  • Bootup Animation: Initializing.
  • Location Animation: Indicates when the device has been located in the UniFi Controller software, which will also display its location on a map.

LED Indicators

• 2. HDD LED:
  • Flashing White: Indicates Read/Write Activity.
  • Steady Amber: Indicates HDD Error.
• 3. RJ-45 Speed/Link/Activity LED (Ports 1 - 9):
  • Off: No Link.
  • Amber: Link Established at 10/100 Mbps; Flashing indicates Activity.
  • Green: Link Established at 1 Gbps.
• 4. SFP+ Speed/Link/Activity LED (Ports 10 - 11):
  • Off: No Link.
  • Green: Link Established at 1 Gbps; Flashing indicates Activity.
  • White: Link Established at 10 Gbps; Flashing indicates Activity.

Rear Panel and Internal Components

• 5. HDD Bay: Accommodates a 3.5" or 2.5" HDD (not included) for use as an NVR for UniFi Protect.
• 6. RJ45 LAN Ports (Ports 1 - 8): Support 10/100/1000 Ethernet connections. Default configuration is DHCP Server with fallback IP address 192.168.1.1/24.
• 7. RJ45 Internet Port (Port 9): Supports a 10/100/1000 Ethernet connection. Default configuration is DHCP Client.
• 8. SFP+ Internet Port (Port 10): Supports a 1/10G Ethernet connection. Default configuration is DHCP Client.
• 9. SFP+ LAN Port (Port 11): Supports a 1/10G Ethernet connection. Default configuration is DHCP Server with fallback IP address 192.168.1.1/24.
• 10. Reset Button: Resets the device to factory defaults. With the device powered on and bootup complete, press and hold the Reset button for approximately 10 seconds until the display indicates a reset. The LED will turn off, and the device will reboot.
• 11. USP RPS LED: Status indicator for RPS (Redundant Power Supply) connection.
• 12. USP Connect DC Input: Reserved for future use.
• 13. Power Port: Connect the included Power Cord here.

Installation Requirements

• Phillips screwdriver.
• Standard-sized, 19" wide rack with a minimum of 1U height available.
• For indoor applications: Use Category 5 (or above) UTP cabling approved for indoor use.
• For outdoor applications: Shielded Category 5 (or above) cabling should be used for all wired Ethernet connections and should be grounded through the AC ground of the power supply.

Ubiquiti recommends protecting networks from harmful outdoor environments and destructive ESD events using industrial-grade, shielded Ethernet cable. For more details, visit: ui.com/toughcable.

Note: While cabling can be located outdoors, the UDM-Pro itself should be housed inside a protective enclosure.

Installing an HDD

Ensure the device is powered off before installing a 3.5" or 2.5" HDD (not included).

The process involves sliding the HDD into a drive bay and securing it with screws. Specific steps are illustrated in the original document, showing how to remove a front cover, slide the drive in, and use screws to fasten it.

Removing an HDD

The process for removing an HDD involves releasing a latch or screw and sliding the drive out of its bay.

Hardware Installation (Rack Mounting)

To mount the UDM-Pro in a standard 19" rack:

1. Attach the Rack-Mount Brackets to the sides of the UDM-Pro using the provided Bracket Screws.
2. Secure the UDM-Pro with the attached brackets into the rack using appropriate rack screws (not included).

The document shows two methods for attaching the brackets, one using screws directly into the chassis and another using cage nuts and screws.

Connecting Power

Connect the included Power Cord to the Power Port on the rear of the UDM-Pro and plug the other end into a grounded power outlet.

Connecting to the Internet

Connect your internet source to the UDM-Pro:

• Via SFP+ Port: Use an SFP+ module and compatible cable (e.g., DAC or fiber optic) to connect to your modem or ISP equipment. For information about compatible fiber SFP modules, visit: ubnt.link/UniFi_SFP_DAC_Compatibility.
• Via RJ45 WAN Port: Connect an Ethernet cable from your modem to the RJ45 WAN port (Port 9).

Connecting to the LAN

Connect your local network devices (computers, switches, etc.) to the UDM-Pro's RJ45 LAN ports (Ports 1-8) using Ethernet cables.

Configuration

You can configure the UDM-Pro using one of the following methods:

1. UniFi Network App:

   Enable Bluetooth on your mobile device and use the UniFi Network app. Follow the on-screen instructions within the app.

   The app is available on the App Store and Google Play.

2. Chrome Browser:

   Ensure your computer is on the same Layer 2 network as the UDM-Pro.

   Launch the Chrome web browser and navigate to https://setup.ui.com.

   Follow the on-screen instructions of the Setup Wizard.

   After completing the Setup Wizard, a login screen for the UniFi Network Controller management interface will appear. Enter the Username and Password created during the setup process and click Sign in.

You can manage your network and view network statistics through the UniFi Network Controller management interface. For more information on using the UniFi Network Controller software, refer to the User Guide available on the Ubiquiti website: ui.com/download/unifi.

Specifications

Safety Notices

1. Read, follow, and keep these instructions.
2. Heed all warnings.
3. Only use attachments/accessories specified by the manufacturer.

WARNING: Do not use this product in a location that can be submerged by water.

WARNING: Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

Electrical Safety Information

1. Compliance is required with respect to voltage, frequency, and current requirements indicated on the manufacturer's label. Connection to a different power source than those specified may result in improper operation, damage to the equipment, or pose a fire hazard if the limitations are not followed.
2. There are no operator-serviceable parts inside this equipment. Service should be provided only by a qualified service technician.
3. This equipment is provided with a detachable power cord which has an integral safety ground wire intended for connection to a grounded safety outlet.
   • Do not substitute the power cord with one that is not the provided approved type. Never use an adapter plug to connect to a 2-wire outlet, as this will defeat the continuity of the grounding wire.
   • The equipment requires the use of the ground wire as part of the safety certification. Modification or misuse can provide a shock hazard that can result in serious injury or death.
   • Contact a qualified electrician if there are questions about the installation prior to connecting the equipment.
   • Protective earthing is provided by the Listed AC adapter. Building installation shall provide appropriate short-circuit backup protection.
   • Protective bonding must be installed in accordance with local national wiring rules and regulations.

Limited Warranty

For warranty information, visit: ui.com/support/warranty.

The limited warranty requires the use of arbitration to resolve disputes on an individual basis and, where applicable, specifies arbitration instead of jury trials or class actions.

Compliance

FCC

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area are likely to cause harmful interference, in which case the user will be required to correct the interference at their own expense.

This radio transmitter has been approved by FCC.

ISED Canada

CAN ICES-3(A)/NMB-3(A)

This device complies with ISED Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

This radio transmitter has been approved by ISED Canada.

Radiation Exposure Statement

This equipment complies with radiation exposure limits set forth for an uncontrolled environment.

This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

AVIS IMPORTANT (French)

Déclaration sur l'exposition aux rayonnements:

• Cet équipement est conforme aux limites prévues pour l'exposition aux rayonnements dans un environnement non contrôlé.
• Lors de l'installation et de la mise en fonctionnement de l'équipement, assurez-vous qu'il y ait une distance minimale de 20 cm entre l'élément rayonnant et vous.
• Cet émetteur ne doit être installé à proximité d'aucune autre antenne ni d'aucun autre émetteur, et ne doit être utilisé conjointement à aucun autre de ces appareils.

Australia and New Zealand

⚠️ Warning: This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment may cause radio interference.

Brazil

? Nota: Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados.

CE Marking

CE marking on this product represents the product is in compliance with all directives that are applicable to it.

Country Compliance Notes

The following countries are noted for specific regulations, particularly regarding the 5 GHz frequency range:

BFWA (Broadband Fixed Wireless Access) members noted in blue:

Note: This device meets Max. TX power limit per ETSI regulations.

The following apply to products that operate in the 5 GHz frequency range:

• Note: This device is restricted to indoor use only when operating in the 5150 - 5350 MHz frequency range within all member states.
• Note: All countries listed may operate at 30 dBm. BFWA member states may operate at 36 dBm.
• Note: Operation in the 5.8 GHz frequency band is prohibited in BFWA member states. Other countries listed may use the 5.8 GHz frequency band.

Online Resources

For additional information, documentation, and software downloads, please visit the Ubiquiti website.

WEEE Compliance Statement

Declaration of Conformity