USG-PRO-4 Quick Start Guide

Introduction

This guide provides instructions for setting up and installing the Ubiquiti UniFi Security Gateway Pro (USG-PRO-4).

System Requirements:

• Microsoft Windows 7/8/10 or macOS/Linux operating system.
• A web browser, preferably Google Chrome (other browsers may have limited functionality).
• UniFi Controller software v4.8 or higher, available for download at ui.com/download/unifi.

Included Components

The package typically includes:

• UniFi Security Gateway Pro
• Power Cord
• Mounting Screws (Qty. 4)
• Cage Nuts (Qty. 4)

Installation Requirements

Ensure you have the following for installation:

• Phillips screwdriver
• A standard-sized, 19" rack with a minimum of 1U height available.
• For indoor applications, use Category 5 (or above) UTP cabling approved for indoor use.
• For outdoor applications, shielded Category 5 (or above) cabling should be used for all wired Ethernet connections and should be grounded through the AC ground of the power supply. Ubiquiti recommends industrial-grade, shielded Ethernet cable for protection against harmful outdoor environments and destructive ESD events. Visit ui.com/toughcable for more details.

Note: Although cabling can be outdoors, the UniFi Gateway itself should be housed inside a protective enclosure.

IMPORTANT: Using a UPS (Uninterruptible Power Supply) and power regulation is strongly recommended to prevent equipment damage due to power stability issues.

Hardware Overview

The UniFi Security Gateway Pro features several ports and indicators:

• 1. System LED: Indicates the status of the gateway.
• 2. Console Port: An RJ45 serial console port for Command Line Interface (CLI) management. Use an RJ45-to-DB9 serial console cable (rollover cable) to connect to your computer. Configure the following settings:
  • Baud rate: 115200
  • Data bits: 8
  • Parity: NONE
  • Stop bits: 1
  • Flow control: NONE
• 3. USB Port: Reserved for future use.
• 4. LAN/WAN/SFP Speed/Link/Act LED: Indicates the status of the network ports.
  • Off: No Link
  • Amber: Link Established at 10/100 Mbps, Flashing Indicates Activity
  • Green: Link Established at 1000 Mbps, Flashing Indicates Activity
• LAN Ports: RJ45 ports support 10/100/1000 Ethernet connections. By default, the LAN1 port is active with an IP address of 192.168.1.1/24.
• WAN Port: A WAN port is active only if the corresponding SFP port is empty. By default, the WAN1 port is set to DHCP Client.
• 7. SFP (Ports 1 - 2): SFP ports are hot-swappable and support 10/100/1000 fiber SFP modules. If an SFP module is plugged in, the SFP port is active, and the corresponding WAN port is deactivated. By default, the SFP1 port is set to DHCP Client.
• 8. Reset Button: Resets the gateway to factory defaults. Press and hold the Reset button for approximately 10 seconds until the right LED on the WAN2 port starts flashing and then becomes solidly lit. The gateway will then automatically reboot.

Hardware Installation

1. Rack Mounting:

Attach the rack ears to the sides of the UniFi Security Gateway Pro using the provided screws. Mount the gateway into a standard 19" rack.

Diagram Description: Images show the UniFi Security Gateway Pro being fitted with rack ears and then secured into a server rack.

2. Power Connection:

Connect the provided power cord to the gateway and then to a power source.

Diagram Description: An image shows the power cord plugged into the back of the gateway and connected to a power strip.

Connecting Ethernet

Connect your network cables to the appropriate ports on the UniFi Security Gateway Pro.

Diagram Description: An image shows an Ethernet cable being plugged into one of the RJ45 LAN ports on the front of the gateway.

Using SFP Ports

1. SFP Module Insertion:

Insert a compatible SFP module into one of the SFP ports (Ports 1-2).

Diagram Description: An image shows an SFP module being inserted into an SFP port on the gateway.

Note: When an SFP module is used, the corresponding WAN port (RJ45) will be deactivated.

2. Fiber Optic Cable Connection:

Connect a fiber optic cable to the inserted SFP module.

Diagram Description: An image shows a fiber optic cable connected to an SFP module that is installed in the gateway.

For information about compatible fiber SFP modules, visit community.ui.com/unifi.

Software Installation and Setup

Connect the UniFi Security Gateway Pro to your network and a management station. Follow the on-screen instructions provided by the UniFi Controller software.

If you already have UniFi Controller v4.8 or higher installed, access it to manage the gateway.

After installing the software and running the UniFi Installation Wizard, a login screen will appear for the UniFi Controller management interface. Enter the username and password you created and click Sign In.

Diagram Description: A screenshot shows the UniFi Controller login screen with fields for username and password, a 'Remember me' option, and a 'SIGN IN' button. It also displays badges for downloading on the App Store and getting it on Google Play.

You can manage your network and view statistics using the UniFi Controller management interface. For detailed information, refer to the User Guide available at ui.com/download/unifi.

Adopting the UniFi Gateway

1. From the UniFi Controller dashboard, click Devices in the left menu bar.
2. Locate the UniFi Gateway in the list of devices under the 'Model' column and click Adopt.

Diagram Description: A screenshot shows the UniFi Controller dashboard displaying network statistics and a list of connected devices, with the 'Adopt' button highlighted for the UniFi Gateway.

3. Confirmation: The System LED on the UniFi Gateway will turn blue to confirm successful adoption.

Optional WAN Port Configuration via Layer 3

By default, the WAN1 port is set to DHCP to automatically receive network settings from the service provider. To change this setting, connect a computer directly (or through a switch) to the LAN1 port of the UniFi Gateway.

1. From a web browser, navigate to: https://setup.ui.com.
2. Enter your username and password, then click Sign In.

Note: If the UniFi Gateway has not been adopted by a UniFi Controller, the login window will be skipped, and the Setup window will appear.

3. Edit Configuration: Click Edit Configuration to set the WAN1 port to DHCP, Static IP, or PPPoE.

Diagram Description: A screenshot shows the 'Setup My UniFi Gateway' interface with fields for IP Address, Subnet Mask, Router, and DNS Servers, and an 'EDIT CONFIGURATION' button.

For information on using the UniFi Controller software, refer to the User Guide located on our website at: ui.com/download/unifi.

Specifications

Safety Notices

1. Read, follow, and keep these instructions.
2. Heed all warnings.
3. Only use attachments/accessories specified by the manufacturer.

WARNING: Failure to provide proper ventilation may cause fire hazard. Keep at least 20 mm of clearance next to the ventilation holes for adequate airflow. ?

WARNING: To reduce the risk of fire or electric shock, do not expose this product to rain or moisture. ⚡

WARNING: Do not use this product in locations that can be submerged by water. ?

WARNING: Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning. ⛈️

Electrical Safety Information:

Ensure proper operation and prevent damage. Service should be provided only by qualified technicians. The equipment is provided with a detachable power cord with an integral safety ground wire intended for connection to a grounded safety outlet. Do not substitute the power cord with a non-approved type. Never use an adapter plug to connect to a 2-wire outlet, as this defeats the grounding wire continuity. The use of the ground wire is essential for safety certification; modification or misuse can create a shock hazard. Contact a qualified electrician for installation questions. Protective earthing is provided by a Listed AC adapter. Building installation should provide appropriate short-circuit backup protection. Protective bonding must comply with local national wiring rules and regulations.

Limited Warranty

Ubiquiti's limited warranty requires arbitration to resolve disputes on an individual basis. For details, visit ui.com/support/warranty.

Compliance

FCC

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area are likely to cause harmful interference, in which case the user will be required to correct the interference at their own expense.

ISED Canada

CAN ICES-3(A)/NMB-3(A)

Australia and New Zealand

The product represents compliance with directives applicable to it.

WEEE Compliance Statement

CE

Declaration of Conformity

Online Resources:

Diagram Description: Icons representing online resources: a support/community icon, a group of people icon, and a download folder icon.

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