Ubiquiti UniFi Security Gateway (USG) Quick Start Guide

Package Contents

The package for the UniFi Security Gateway includes:

• UniFi Security Gateway
• Power Adapter (12V, 1A)
• Power Cord
• Screws (Qty. 2)
• Screw Anchors (Qty. 2)

UniFi Controller System Requirements

• Operating System: Microsoft Windows 8, Mac OS X, or Linux
• Java Runtime Environment: 1.6 or above
• Web Browser: Mozilla Firefox, Google Chrome, Microsoft Edge, or Microsoft Internet Explorer 11
• UniFi Controller Software: v5.4 or higher (available at: ui.com/download/unifi)

Hardware Overview

Ports Panel

• 1 Console: RJ45 serial console port for CLI management. Use an RJ45-to-DB9 serial console cable to connect the Console port to your computer.

Console Port Settings:

• 2 Reset: Resets to factory defaults. With the UniFi Gateway powered on, press and hold the Reset button for about 10 seconds until the right LED on the WAN 2 / LAN 2 port starts flashing and then becomes solidly lit. After a few seconds, the LED will turn off, and the UniFi Gateway will automatically reboot.
• 3 WAN 1 Port: Supports 10/100/1000 Ethernet WAN connections. Default setting is DHCP client.
• 4 LAN 1 Port: Supports 10/100/1000 Ethernet LAN connections. Default setting is DHCP Server. Server IP: 192.168.1.1/24
• 5 WAN 2 / LAN 2 Port: Supports 10/100/1000 Ethernet connections. Configure the port using the UniFi Gateway configuration interface.

LEDs

7 Power LED:

Speed/Link/Act LED:

Hardware Installation

Wall-Mounting (Optional)

Follow the visual guide for optional wall mounting.

Connecting Power

Connect the power adapter and power cord to the UniFi Security Gateway.

Network Connections

Connect the UniFi Security Gateway to your network. Typically, the WAN port connects to your modem or router, and the LAN port connects to your internal network.

Software Installation

Download the latest version of the UniFi Controller software from: ui.com/download/unifi.

From a management station connected to the same Layer-2 network, launch the installer and follow the on-screen instructions.

? Note: If you already have UniFi Controller v5.4 or higher installed, proceed to the section on "Adopting the UniFi Gateway".

After installing the software and running the UniFi Installation Wizard, a login screen will appear for the UniFi Controller management interface. Enter the username and password you created and click Sign In.

Adopting the UniFi Gateway

1. From the UniFi Controller dashboard, click Devices in the left menu bar.
2. Locate the UniFi Gateway in the list of devices under the Model column. Click Adopt.
3. The System LED on the UniFi Gateway will turn blue to confirm that it is successfully adopted.

You can manage your network and view network statistics using the UniFi Controller management interface. For more information, refer to the User Guide available at: ui.com/download/unifi.

Optional WAN Port Configuration via Layer 3

By default, the WAN port is set to DHCP to obtain network settings from your service provider. To change this setting:

1. Connect a computer directly (or through a switch) to the LAN 1 port of the UniFi Gateway.
2. From a web browser, go to https://setup.ui.com.
3. Enter your Username and Password. Click Sign In.

? Note: If the UniFi Gateway has not been adopted by a UniFi Controller, the login window will be skipped, and the Setup window will appear.

In the Setup window, click "Edit Configuration" to configure the WAN port to DHCP, Static IP, or PPPoE.

Specifications

Safety Notices

1. Read, follow, and keep these instructions.
2. Heed all warnings.
3. Only use attachments/accessories specified by the manufacturer.

⚠️ WARNING: Failure to provide proper ventilation may cause fire hazard. Keep at least 20 mm of clearance next to the ventilation holes for adequate airflow.

⚠️ WARNING: To reduce the risk of fire or electric shock, do not expose this product to rain or moisture.

⚠️ WARNING: Do not use this product in location that can be submerged by water.

⚠️ WARNING: Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

Electrical Safety Information

1. Compliance is required with respect to voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified may result in improper operation, damage to the equipment, or pose a fire hazard if the limitations are not followed.
2. There are no operator serviceable parts inside this equipment. Service should be provided only by a qualified service technician.
3. This equipment is provided with a detachable power cord which has an integral safety ground wire intended for connection to a grounded safety outlet.
• Do not substitute the power cord with one that is not the provided approved type. Never use an adapter plug to connect to a 2-wire outlet as this will defeat the continuity of the grounding wire.
• The equipment requires the use of the ground wire as part of the safety certification. Modification or misuse can provide a shock hazard that can result in serious injury or death.
• Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecting the equipment.
• Protective earthing is provided by the Listed AC adapter. Building installation shall provide appropriate short-circuit backup protection.
• Protective bonding must be installed in accordance with local national wiring rules and regulations.

Limited Warranty

For warranty information, visit: ui.com/support/warranty.

The limited warranty requires the use of arbitration to resolve disputes on an individual basis, and, where applicable, specify arbitration instead of jury trials or class actions.

Compliance

FCC

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

ISED Canada

CAN ICES-3(A)/NMB-3(A)

Australia and New Zealand

⚠️ Warning: This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment may cause radio interference.

CE Marking

CE marking on this product represents that the product is in compliance with all applicable directives.

For more information, please refer to the WEEE Compliance Statement and Declaration of Conformity, available via online resources.