Introduction
Congratulations on your new Jackery Explorer 2000 Pro. This manual provides essential information for proper use and safety. Keep it for future reference.
In compliance with laws and regulations, Jackery Inc. holds the right of final interpretation for this document and related product materials.
Please note that updates, revisions, or terminations may occur without prior notification.
Technical Specifications
| Product Name | Jackery Explorer 2000 Pro |
|---|---|
| Model No. | JE-2000A |
| Capacity | Lithium-ion 50Ah/43.2V DC (2160Wh) |
| Size & weight | approx. 38.4x26.90x30.75cm & approx. 19.5kg |
| Lifecycles | 1000 cycles to 80%+ capacity |
| AC Input | 230V~ 50Hz, 10A Max |
| DC Input | 11V-17.5V (Working Voltage)=8A Max, Double to 8A Max; 17.5V-60V (Working Voltage)=12A, Double to 24A/1400W Max |
| 2×AC Output | 230V~ 50Hz, 9.57A, 2200W Rated, 4400W surge peak |
| 2xUSB-A output | Qualcomm® Quick Charge™ 3.0, 18W Max, 5-6V=3A, 6-9V=2A, 9-12V=1.5A |
| 2xUSB-C Output | 100W Max, 5V=3A, 9V=3A, 12V=3A, 15V=3A, 20V=5A |
| Car Port | 12V=10A |
| Charge Temperature | 0~40 °C (32~104°F) |
| Discharge Temperature | -10~40 °C (14~104°F) |
CERTIFICATIONS: Qualcomm® Quick Charge™ 3.0, UKCA, CE
Note: USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. Qualcomm Quick Charge is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm and Quick Charge are trademarks or registered trademarks of Qualcomm Incorporated.
Package List
- Jackery Explorer 2000 Pro ×1
- Car Charge Cable ×1
- AC Charge Cable ×1
- DC7909 To DC8020 Adaptor x 2
- Quick Start Guide ×1
Get to Know Your Gear
Product Appearance
The Jackery Explorer 2000 Pro features a robust design with various ports and controls.
Front Panel:
LED Light: For illumination.
LED Light Button: Controls the LED light modes (Low Light, Bright Light, SOS).
USB-A Output: Two ports, each supporting 18W Max (Qualcomm® Quick Charge™ 3.0).
USB-C Output: Two ports, each supporting 100W Max.
USB Button: Controls the USB output ports.
DISPLAY Button: Controls the LCD screen.
LCD Display: Shows input/output power, battery percentage, charge time, error codes, and warnings.
Car Port: 12V=10A output.
Car Port Button: Controls the Car Port output.
AC Output: Two ports, 230V~ 50Hz, 2200W Max.
AC Button: Controls the AC output ports.
Bottom Panel:
AC Input Port: For AC charging.
DC Input Port: Supports two DC8020 inputs for solar charging and one car charging input.
LCD Display Details
The LCD display provides comprehensive information:
- Input Power: Displays the current power input in Watts (W).
- Input: Remaining Charge Time: Shows estimated time to full charge in hours (H).
- Solar Charging Indicator: Indicates if solar charging is active.
- AC Wall Charging Indicator: Indicates if AC wall charging is active.
- Car Charging Indicator: Indicates if car charging is active.
- Low Battery Indicator: Alerts when battery level is low (below 20% or 5%).
- Remaining Battery Percentage: Shows the current battery charge level (%).
- Battery Power Indicator: An orange circle around the percentage indicates charging status.
- Output Power: Displays the current power output in Watts (W).
- Output: Remaining Discharge Time: Shows estimated time until battery depletion in hours (H).
- Error Code: Displays error codes (F0-F9) for troubleshooting.
- High Temperature Warning: Indicates the unit is too hot (⚠️).
- Low Temperature Warning: Indicates the unit is too cold (⚠️).
- Low Power Mode: Indicates when the device is in low power consumption mode (12H).
- AC Power Indicator: Shows AC output status.
Battery Power Indicator (?)
When charging, an orange circle around the battery percentage lights up sequentially. When discharging, the orange circle remains lit.
Low Battery Indicator ( )
The indicator stays on when the battery is below 20%. It flashes when below 5%. It turns off when charging.
Low Power Mode (12H)
To conserve battery, the product automatically enters Low Power Mode when no device is connected or the connected device's power draw is very low (AC Output ≤25W, USB Output ≤2W, Car Output ≤2W) for 12 hours. The device will shut down after 12 hours in this mode.
| Output | Output Power | Defaults |
|---|---|---|
| AC Output | ≤25W | The device will automatically shut down after 12 hours |
| USB Output | ≤2W | The device will automatically shut down after 12 hours |
| Car Output | ≤2W | The device will automatically shut down after 12 hours |
To turn on Low Power Mode: Long press the AC Button and DISPLAY Button until the Low Power Mode icon (12H) appears.
To turn off Low Power Mode: Long press the AC Button and DISPLAY Button until the Low Power Mode icon disappears.
Error Code (F8)
If error codes F0 to F9 appear, refer to the troubleshooting guide or contact customer service.
Basic Operations
Power On/Off
- AC Output On/Off: Press the AC Button. The indicator lights up. Press again to turn off.
- USB Output On/Off: Press the USB Button. The indicator lights up. Press again to turn off.
- Car Port On/Off: Press the Car Port Button. The indicator lights up. Press again to turn off.
LCD Screen On/Off
- To Turn On: Press the DISPLAY Button, any Output Power Button, or LED Light Button. The screen also lights up automatically during charging.
- To Turn Off: Press the DISPLAY Button again. The screen turns off. If no operation occurs for 30 seconds, it enters sleep mode and the screen turns off.
- Always-On Display: Double-click the DISPLAY Button after the screen lights up. The mode will be indicated.
- To turn off Always-On Display: Press the DISPLAY Button; the screen will turn off in 30 seconds.
Tip: In Always-On mode, the screen automatically turns off after 2 hours without charging or discharging.
LED Light On/Off
There are three modes: Low Light, Bright Light, and SOS mode.
- Press the LED Light Button to turn on the LED (Low Light mode, 1W output).
- Press again for Bright Light mode (3W output).
- Press a third time for SOS mode (3W output).
- Press again to turn off the LED Light.
- A long press in any mode will turn off the light.
Charging Your Jackery Explorer 2000 Pro
Jackery advocates for green energy. The product supports simultaneous charging via solar and AC wall charging.
When both AC and solar charging are active, solar charging is prioritized, and both methods contribute to charging at maximum permissible power.
Charging from the Wall
Use the included AC cable. Connect the AC charger to the Explorer 2000 Pro.
[Diagram description: An AC charger is connected to the AC input port of the Jackery Explorer 2000 Pro.]
Charging from Solar
Solar Generator Connector
(Tip: This accessory is sold separately)
Two or three solar panels can be connected in series using this adapter. Ensure all connected solar panels are of the same type for maximum power output.
Functions of Main Ports (on adapter)
- Solar panel charging output port (DC8020 male): Connects to the DC input port of the Jackery Explorer 2000 Pro.
- Solar panel charging input port (DC8020 female): Connects to the solar panel(s).
- Change-over switch: For connecting two or three solar panels in series. Keep OFF for two panels; ON requires three panels.
How to Use (Take 200W Solar Panel As An Example)
Jackery SolarSaga solar panels (68W, 100W, 200W) have two output ports. Connect the solar panel and adapter as shown.
Connecting two 200W solar panels:
[Diagram description: Two Jackery SolarSaga 200W panels are connected via DC8020 and DC7909 cables to the adapter, which then connects to the Explorer 2000 Pro.]
Connecting three 200W solar panels:
[Diagram description: Three Jackery SolarSaga 200W panels are connected via cables to the adapter, which then connects to the Explorer 2000 Pro.]
Connection Operation Instructions
When charging, connect the adapter to the power station's DC input port *before* connecting the solar panel. When fully charged, disconnect the solar panel first, then the adapter.
Solar Panels Connection Guide
Users can connect solar panels in series or parallel.
- Example 1 (Series): One SolarSaga 200W panel connected to the Explorer 2000 Pro.
- Example 2 (Series): Two SolarSaga 200W panels connected in series to the Explorer 2000 Pro.
- Example 3 (Series): Three SolarSaga 200W panels connected in series to the Explorer 2000 Pro.
- Example 4 (Parallel): Two sets of two SolarSaga 200W panels connected in parallel to the Explorer 2000 Pro.
- Example 5 (Parallel): Two sets of three SolarSaga 200W panels connected in parallel to the Explorer 2000 Pro.
Caution: When using two inputs simultaneously, ensure all solar panels are of the same type and quantity in each input to prevent voltage inconsistencies and potential damage.
Charging in the Car
This product can be charged using a 12V car charger. Start the vehicle before charging to avoid draining the car battery.
Ensure a good connection between the car charger and the cigarette lighter, and that the charger is fully inserted. Avoid using the car charger on bumpy roads to prevent poor connection and potential damage. Jackery is not responsible for losses due to non-standard operation.
[Diagram description: The Jackery Explorer 2000 Pro is shown connected to a vehicle's cigarette lighter port via a car charger.]
DC7909 to DC8020 Adaptor Operation Guide
Jackery solar panels are now equipped with a DC7909 to DC8020 adapter. If your panel lacks this adapter, you can charge the Explorer 2000 Pro using the instructions below.
[Diagram description: A DC7909 male connector is shown connecting to a DC8020 female port on the adapter, which then connects to the Explorer 2000 Pro.]
Safety Precautions When Charging
- When using both DC inputs simultaneously, ensure the number of solar panels connected in series is the same, and use the same type of solar panel.
- Do not charge from a car charger and solar panel at the same time, as this may damage the car fuse. ❌
- Vehicle charging is only applicable to 12V vehicles, not 24V.
- It is recommended to use Jackery accessories for solar charging. Jackery is not liable for losses incurred from using other brands' solar panels.
Safety Precautions When Using
- Read all instructions before use.
- Close supervision is required when children are near the product.
- Risk of electric shock exists if using accessories not recommended or sold by Jackery.
- Unplug the power plug when the product is not in use.
- Do not dismantle the product, as it may cause fire, explosion, or electric shock.
- Do not use the product with damaged cords, plugs, or output cables.
- Charge in a well-ventilated area and do not obstruct ventilation.
- Place the product in a ventilated, dry area, away from rain and water.
- Do not expose the product to fire or high temperatures (direct sunlight or hot vehicles), which can cause fire and explosion.
FAQ
Q: Can the product be brought on board a plane?
A: No. Due to its lithium battery exceeding 100 watt-hours, it is prohibited by International Standards & Regulations for the Transportation of Hazardous Materials.
Q: Why is there sound when using?
A: The product uses an air-cooled system with a built-in fan for cooling. Slight noise during operation is normal.
Q: Can I charge the Jackery Explorer 2000 Pro while a device is plugged in?
A: Yes. It supports a maximum output of 2200W when charging via AC input, or AC input + DC input (solar/car charging) simultaneously, or DC input alone.
Q: How to keep this product when it is not used for a long time?
A: For storage longer than 3 months, maintain the battery at 60-80% capacity. Store in a dry, cool place (0~40 °C, 0%~60% humidity), away from corrosive substances, fire, and heat sources. Check and recharge every 3 months.
Q: Can it be used to jump start a car?
A: No, it cannot jump start a car. However, it can be used as a power supply for automobiles. A separate Jackery power supply cord is available for recharging a car.
Q: Why is the output to the low-power device automatically turned off after several hours?
A: This is the Low Power Mode feature, designed to prevent battery drain if output is left on. The device automatically shuts down after 12 hours if the connected load is below specified thresholds (AC Output ≤25W, USB Output ≤2W, Car Port ≤2W). To resume output, press the relevant button (AC, USB, or Car Port). To enable/disable Low Power Mode, long press the AC and DISPLAY buttons.
Q: Why does the USB Output operation indicator light up, but the load device has no charging input or can't work normally?
A: First, check if the load device is functioning correctly. If it is, press the USB Button to restart the USB output.
Troubleshooting
| Errors (Error Code F0-F9) | Types | Solutions |
|---|---|---|
| F0 BMS communication failure | BMS communication failure | Contact after-sales service |
| F1 Inverter communication failure | Inverter communication failure | Contact after-sales service |
| F2 charging module communication failure | Charging module communication failure | Contact after-sales service |
| F3 battery failure | Battery failure | Contact after-sales service |
| F4 battery over-voltage | Battery over-voltage | Contact after-sales service |
| F5 battery under-voltage | Battery under-voltage | Contact after-sales service |
| F6 inverter error | Inverter error | Contact after-sales service |
| F7 charging module error | Charging module error | Contact after-sales service |
| F8 Overcurrent/short circuit charging or discharging protection | Overcurrent/short circuit charging or discharging protection | Resolve by unplugging the device. The product may recover itself. If not, contact after-sales service. |
| F8 DC output overcurrent/short circuit protection | DC output overcurrent/short circuit protection | Resume operation by unplugging the device. The product may recover itself. If not, contact after-sales service. |
| ⚠️ High temperature warning | High temperature warning | The product can recover itself after the battery is cooled. |
| ⚠️ Low temperature warning | Low temperature warning | The product can recover itself after the ambient temperature increases. |
Warranty
Note: Warranty is provided for purchases made on Amazon (Jackery Inc.), the Jackery website, or authorized local dealers.
Limited Warranty
Jackery Inc. warrants the product against defects in workmanship and material under normal consumer use for the applicable warranty period. This statement is Jackery's exclusive warranty obligation.
Warranty Period
- 3 Years Standard Warranty: 36 months from the date of purchase by the original consumer. Proof of purchase is required.
- 2 Years Extended Warranty: Register your product online or contact customer service at hello@jackery.com to extend the warranty.
Exchange
Jackery will replace defective products due to workmanship or material defects within the warranty period at its expense. Replacement products assume the remaining warranty period of the original product.
Limited to Original Consumer Buyer
The warranty is limited to the original consumer purchaser and is non-transferable.
Contact Information
Jackery Inc.
48531 WARM SPRINGS BLVD, STE 408, FREMONT, CA 94539
E-mail: hello@jackery.com
Website: www.jackery.com
Copyright © 2012-2022 Jackery Inc. All trademarks are property of their respective owners.
Document Part Number: J2000P-UM-001. First Edition: January 2022.
