Waterdrop Countertop Reverse Osmosis Instant Hot Water Dispenser

Installation Instructions

Before Installation

Inspect the Package

Inspect dispenser to ensure nothing is left out or damaged during shipping. If there are any parts cracked or broken, please feel free to contact our customer service for help:

TEL: +1-888-352-3558 (U.S.)

E-mail: service@waterdropfilter.com

Specifications

To achieve the optimal performance, it is highly recommended to use the dispenser within the operational parameters.

NOTE: Do not use it with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after using of the dispenser.

Product Introduction

The brief introduction of various parts and sample connections are presented as follows. Please identify and get familiar with these parts and connection points for a smooth installation.

Diagram Description: The diagram shows the main components of the dispenser including the Dispenser Top Cover, Tank Cover, Touch Screen, Display Screen, Drip Tray, and K19RF Filter. It also indicates the Feed Water Tank.

Touch Screen (Control Panel)

The touch screen control panel includes the following functions:

• Filter Life Reset
• Filter Status Indicator
• Water Lock Indicator
• Volume Control (VOL)
• Temperature Control (°F)
• Water Dispensing Control
• Child Lock
• Water Volume Adjustment

Display Screen

The display screen provides the following information:

• UV Indicator: Light on - working
• Filter Life Indicator: Light off - normal, Yellow - near expiration, Red - expired
• Pump Status: Light on: filtering water, Light off: complete filtering
• TDS Indicator: Blue Light: tasty water, Red Light: not recommended to drink
• Temperature Indicator
• Water Volume Indicator
• Flush Status: Light on: flushing, undrinkable

Flushing Guide

Follow these steps for flushing the dispenser:

Step 1

Install the new filter. Fill the feed water tank.

Step 2

Automatic flushing for 5 mins. If the screen displays "L1", change water in the tank.

Step 3

1. Filtering water for 2-3 mins.
2. Place a 1.5L/51 OZ container, and press the "[dispense-water]" key to dispense water.
3. Circular flushing for 3L/102 OZ.
4. If the screen displays "L1", change water in the tank.

Step 4

Flushing finished, ready for use.

NOTE:

1. After the first 12L/408 OZ of water is taken, you will get the best taste.
2. It is not recommended to drink water obtained when the "Flush" light blinks.
3. Any time the screen displays "L1", pour out all remaining water and refill it with water.
4. Under the influence of heating power and time, the higher the set temperature of the dispensed water is, the lower the flow rate is.
5. The temperature and flow rate of dispensed water will be lowered as a result of low voltage and low temperature of feed water.

Operation and Settings

Dispensing water

Step 1

Place a glass or cup on the drip tray (Figure 1).

Step 2

Press any key at the top to wake up the screen, press the "[volume-select]" key to select your desired water volume (8 OZ, 12 OZ, 16 OZ or 20 OZ), and press the "[dispense-water]" key to get water (Figure 2).

Step 3

Press the "[temperature-select]" key to select your desired temperature from room temperature to 113°F, 185°F or 203°F, and select your desired temperature (Figure 3).

TIP: When the water temperature is set to be higher than or equal to 140°F, hold the "[child-lock-disable]" for 1 second to disable the function of the Child Lock.

NOTE: When "[error-code-L1]" is displayed on the screen, the "[dispense-water]" key will not be available at this time. Remove the feed water tank, pour out the concentrated water, and refill it with water.

Operational guide

Child Lock Function Settings

Cancel the Child Lock Mode: Hold the "[child-lock-cancel]" for 5 seconds to cancel the child lock mode, and hold the "[child-lock-engage]" again for 5 seconds to start the child lock mode (Figure 4).

Custom Temperature Control Settings

Hold the "[temperature-set]" key for 3 seconds to set the required temperature. Each time you press the "[temperature-increase]" key, the temperature increases by 9°F. After 5 seconds of no operation, the temperature will be locked (Figure 5).

High Altitude Settings

If the dispenser is used in a high-altitude area, for the benefits of individual safety and dispenser protection, please set the dispenser as follows:

Hold "[volume-up]" and "[temperature-set]" keys for 3 seconds at the same time to start the high-altitude setting mode. Press the "[temperature-increase]" key once to increase the temperature by 9°F at a time. Press "[volume-confirm]" key to confirm (Figure 6).

Empty the Purified Water Tank

It is recommended to empty the purified water tank before using the dispenser if the dispenser hasn't been used for over one week.

Hold the "[volume-select]" key and "[filter-reset]" key at the same time for 3 seconds. Then, press the "[dispense-water]" key to automatically empty the purified water tank by the dispenser (Figure 7).

Filter Life Reminder and Replacement Guide

a. Filter life reminder

K19 RF filter: Multiple Reverse Osmosis Membrane Filter. Service life: 12 months

NOTE: Filter life may vary according to source water quality and water usage. Please replace the filter according to the reminder of the filter life indicator light. Be sure to reset the filter life indicator every time you replace your filter.

b. Filter Replacement Guide

Step 1:

Turn counterclockwise to remove the old filter (Figure 8).

Step 2:

Install the new filter and rotate it clockwise and downwards to the lock (Figure 9).

Step 3:

Hold the "[filter-reset]" key for 5 seconds for filter reset (Figure 10).

Step 4:

After the filter is reset, the dispenser will enter the automatic flushing status, please operate according to steps 2-3 in the above flushing guide (Page 3) (Figure 11).

Error Display

NOTE: If you cannot solve the problems by operations, kindly call the service hotline +1-888-352-3558 (U.S.) or send an email to service@waterdropfilter.com for help. Please do not disassemble or attempt to repair the dispenser by yourself to prevent further damage or harm.

Dispenser Maintenance

• If you have not used the dispenser for a minimum of 3 days, it is suggested that you discard the remaining water in the tank.
• During the daily water change, it is recommended to clean the feed water tank manually (Once a week is highly recommended) and clean the floating ball, floating ball silicone cover, and filter screen in the feed water tank to avoid limescale.
• (1) Pull out the silicone cover of the floating ball and then take out the floating ball. (Figure 12)
• (2) Pull out the filter screen in the same direction, as shown in the figure. (Figure 12)
• (3) After cleaning, insert the floating ball into the groove. Then put on the floating ball silicone cover and filter screen covers tightly, as shown in the figure. (Figure 13)

Diagram Description: Figure 12 shows the components of the feed water tank including the Silicone Cover, Floating ball, and Filter Screen. Figure 13 shows how to reassemble these components.

• Use a descaling agent (such as citric acid) to soak the feed water tank for 30 minutes every month and then clean it. Do not use organic solvents such as alcohol to wipe it.
• Clean the drip tray regularly (once a week is recommended) to avoid bacteria and residual water overflow.
• Replace the filters regularly according to the filter life indicator light.
• Do not use steel wool, an abrasive cleaner, or a corrosive liquid such as gasoline or acetone.

Troubleshooting

a. The TDS Indicator turns red or the TDS level is high after filtration:

• Please check whether the feed water quality is poor. If the feed water quality is poor, filters may have been blocked early (before replacement schedule).
• Please check whether the dispenser is not used for a long time. Please follow the Purified Water Tank Emptying Mode prompt to flush.
• Please check whether the filter has expired. Replace the RO membrane filter immediately.

b. The filtered water tastes poor.

• Please check whether the new filter has been thoroughly flushed. Please flush the new filter according to the instruction. It is recommended to flush the whole filtration dispenser (from water tank to water dispensing) for another 12L/408 OZ of water, and you will get the best taste!
• Please check whether the dispenser is not used for a long time. Please follow the Purified Water Tank Emptying Mode prompt to flush.

c. No water from the dispenser.

• Please check whether the power plug is loose or not plugged in.
• Please check whether the feed water tank is short of water. If the dispenser displays L1, it prompts a water change.
• Please check whether the feed water tank is installed in place.
• The purified water tank (not the feed water tank) is short of water, please wait for 2-3 mins.

d. The TDS value of the purified water is not stable.

The TDS value of purified water is positively correlated with the TDS value of the feed water, which is generally 10% of feed water.

• The TDS value of tap water may change based on the water source.
• The TDS value of the feed water tank is not stable. As this system works with the function of “Concentrated Water Return and Reuse”, with the concentrated water flowing back to the feed water tank, it will influence the TDS of the purified water.

e. The actual temperature does not reach the set temperature?

• The heating part needs to be preheated, and the set temperature cannot be reached immediately within the first few seconds.
• The hot water will lose part of the heat from the water outlet to the container.
• The container is too low at temperature, thereby absorbing part of heat.
• Raw water temperature is too low.

f. There is a deviation between the actual water output and the set water output?

There will be deviation in components such as pumps in the dispenser, and the deviation of -10% to +10% is normal.

g. There are white bubbles in the water?

It is normal. After the water flows to the heating element and there is contact, part of it will be vaporized to generate bubbles. These bubbles float on the surface of the water until they are dissolved.

Limited Product Warranty

This product comes with a one-year warranty. The warranty of our product covers defects in materials and workmanship from the original date of purchase. During the warranty period, Waterdrop will replace or repair any part which is deemed to be defective, if the product has not been subjected to tampering, alteration, lack of regular maintenance, or improper use after delivery. The cost of repair or replacement under those excluded circumstances shall be borne by the consumer. This limited warranty does not cover the following items: filters and all other parts or components that require regular replacement as a result of ordinary usage. This limited warranty only applies if the dispenser is installed, used, and maintained in compliance with all instructions and requirements enclosed with the dispenser.

This limited warranty shall only be valid if:

• Working conditions are 5-38 °C/40-100° F.
• The feed water must have a pH between 6.5 and 8.5.
• Turbidity must be less than 1.0 NTU.
• The TDS of feed water must be less than 500 ppm.

Any information or suggestion with respect to our product concerning applications, specifications, or standards is provided solely for your convenience.

The quality of water supplies may vary seasonably or over a period of time. Your water usage may vary as well. The manufacturer shall assume no liability for the determination of the proper equipment necessary to meet your requirements, and Waterdrop does not authorize others to assume such obligation on its behalf. You must verify and test the suitability of any information with respect to the product for your specific application.

This limited warranty shall be void if:

• The cartridge filters are not replaced on the recommended maintenance schedule.
• The product is purchased from someone other than Waterdrop's official website or its authorized dealers, as Waterdrop cannot verify or guarantee the integrity or authenticity of the product.

Waterdrop's sole obligation under this warranty shall be repair or replacement of a non-conforming product or parts of this product, or at Waterdrop's option, return of the product and a refund of the purchase price. Waterdrop's obligation does not include the cost of transportation. Waterdrop is not responsible for damage in transit, and claim that such damage should be presented to the carrier by the customer.

NOTE: In case some states do not allow limitations on how long an implied warranty lasts, you may choose to return the dispenser. If you choose to keep it, you agree that the above limitations still apply to you.

The warranties set forth herein are the only warranties made by Waterdrop with respect to the product. Waterdrop makes no warranties, expressed or implied, including, but not limited to, any warranties of fitness or merchantability, except as expressly set forth above.

Safety Notice

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

1. The dispenser should be placed horizontally, not upside down or diagonally.
2. This dispenser is not for commercial use. It's for home use only, and must be used according to the specifications of this manual.
3. Please do not energize the dispenser if the ambient temperature is lower than 41°F. This is necessary to prevent damage.
4. The boiling point of water differs at different altitudes. The default boiling point of the dispenser is 203°F. Please be careful not to burn yourself if you use it in high altitude areas. In addition, you need to manually set the boiling point of the dispenser according to the altitude you are using it at.
5. The dispenser plug must be inserted into a socket with a grounding wire to prevent electric shock. The grounding must be in accordance with local codes and regulations.
6. Use a socket with a grounding of more than 15A only. Ensure the plug is inserted into the socket completely to avoid damage to components due to poor contact that may cause short circuit, fire, and other dangers.
7. Only professional maintenance personnel should attempt to repair the dispenser when it fails. Non-professionals may be at the risk of electric shock during maintenance.
8. When taking hot water, do not touch the faucet with your hands to avoid burns.
9. Be careful when taking hot water to prevent the water from scalding the body. Also, pay more attention when wearing revealing clothes to prevent burns.
10. Be careful not to touch the hot water key when cleaning the panel – it may cause burns.
11. Check whether the voltage marked on the system nameplate is consistent with that of the power supply before connecting, so as to avoid damaging components or causing a fire.
12. DO NOT use wet hands to insert/pull the plug or use a damp cloth to clean the plug. These may cause electric shocks.
13. Hold the plug to pull it out when pulling out the plug, and do not pull or twist the power cord to prevent damage and cause leakage danger.
14. Regularly check for damages to the power supply and power cords to avoid major accidents caused by leakage.
15. Always place the dispenser in a ventilated, moisture-proof, sun-proof, and freeze-proof room. Avoid contact with corrosive substances.
16. DO NOT store flammable items such as rags, paper, or aerosol cans near the dispenser to reduce the chances of fire incidents. DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

Manufacturer Technical Support

Tel: 1-888-352-3558 (U.S.)

E-mail: service@waterdropfilter.com

Made in China V001

Qingdao Ecopure Filter Co., Ltd.