MSpa Hot Tub User Manual

Product Models Covered

This manual applies to the following MSpa models:

• Tekapo (C-TE042/062)
• Ottoman (C-OM062)
• Bergen (C-BE042/062/082)
• Starry (C-ST062)

Important Safety Information

DANGER: Risk of Drowning

• Prevent unauthorized access by children. Ensure children are supervised by a responsible adult at all times when using the hot tub.
• Regularly inspect the hot tub for leaks, wear, tears, or damage. Never use a damaged or malfunctioning cover.
• Always cover and secure the hot tub after each use to prevent accidental entry.

DANGER: Risk of Electric Shock

• Never connect electrical appliances such as lamps or radios to the power supply within 1.5 meters of the hot tub.
• Do not use the hot tub during thunderstorms or heavy rain.
• Never immerse electrical components in water.

WARNING

• Do not use extension cords, timers, or plug adapters. Use a properly grounded socket.
• The device must be powered by an RCD (Residual Current Device) with a rated residual current of 10mA.
• Electrical equipment (except for low-voltage devices) must be kept out of reach of people in the hot tub.
• Ensure all electrical equipment is properly placed to prevent it from falling into the hot tub.
• Electrical installations must comply with local regulations.
• Store the remote control in the side pocket when not in use.
• Children over 8 years old, and persons with reduced physical, sensory, or mental capabilities, or lack of experience, may use the hot tub only under the supervision of a responsible person.
• Do not allow children to play with the hot tub.
• Ensure the floor supporting the hot tub can withstand the maximum load (see product leaflet).
• Maintain adequate drainage around the hot tub to prevent water overflow.
• For reduced risk of injury:
• Lower water temperatures are recommended for young children and for prolonged use (over 10 minutes).
• The average water temperature should not exceed 40°C (104°F) to avoid hyperthermia.
• Pregnant women should limit water temperature to a maximum of 38°C (100.4°F).
• Always measure water temperature with an accurate thermometer before entering.
• Alcohol, drugs, or medication can increase the risk of drowsiness, unconsciousness, hyperthermia, and drowning.
• Consult a doctor if you have obesity, heart conditions, high or low blood pressure, or circulatory problems.
• Certain medications may cause drowsiness or affect heart rate and blood pressure. Consult your doctor if you are taking medication.
• Consult your doctor if you are pregnant, have diabetes, are in poor health, or are undergoing medical treatment.
• Individuals with infectious diseases should not use the hot tub.
• Enter and exit the hot tub carefully, especially on wet surfaces.
• Never use the hot tub alone.
• Do not use the hot tub immediately after strenuous exercise.
• Never fill the hot tub with water hotter than 40°C (104°F).
• Always disconnect the hot tub from the power supply before performing maintenance, servicing, or storage.
• Never jump or dive into the shallow water of the hot tub.
• Do not place electrical equipment above the hot tub while in use.
• Do not cover or bury the power cord. Route it to minimize damage.
• Do not plug or unplug the hot tub while standing in water or with wet hands.
• Never use a damaged or malfunctioning hot tub.
• Contact Marimex Service Center for repairs or replacements.
• Keep pets away from the hot tub.
• Do not add bath salts, oils, or other products not intended for hot tubs.
• Avoid immersing your head below the water level.
• Avoid accidental ingestion of water.
• The hot tub contains a UV-C sanitizer. Contact Marimex for repair or replacement of the UV-C unit.
• Never activate or use the UV-C sanitizer when it is removed from the hot tub body.

Water Treatment and Chemical Products

WARNING: Always add chemicals to water, never water to chemicals. This can cause a strong reaction and dangerous dispersal of chemicals.

• Replace the water promptly or use chemical products for cleaning and disinfection. Change water every 3-5 days.
• Use the provided MSpa water disinfection kit according to the manufacturer's instructions.
• Never use the hot tub without a filter or with untreated water, as this can damage the tub and its electrical components.
• Adjust water values according to your chemical supplier's recommendations before use.
• Never leave the hot tub in direct sunlight without water. Clean and dry the tub away from direct sunlight.
• Regularly check the shell pressure and maintain it within the prescribed values. In case of higher temperatures or direct sunlight, release some air to prevent damage to the inflatable parts.
• Remove snow or rain from the surface of the hot tub to prevent damage to the cover or shell.
• Avoid applying pressure to the hot tub body; do not sit on the edge or place objects on it, as this can cause irreversible damage or deformation.
• Do not operate or set up the hot tub at ambient temperatures below 4°C (39.2°F) unless the water heater is in operation.
• Enter and exit the hot tub carefully. Be cautious of wet floors.
• To prevent pump damage, never operate the hot tub unless the water level is adequate.
• Always place the hot tub on a flat, level surface free of sharp objects that can support the required load.
• Do not leave the hot tub empty for extended periods. If not in use, drain all water, clean, and store it properly.
• Remove the cover before activating the bubble function.
• To prevent accidental reactivation of the temperature shut-off, do not power the device through an external timer or circuit that automatically turns on and off.
• Refer to the relevant chapter for regular checks, maintenance, and cleaning.

Water Balancing

Follow these instructions for maintaining water quality:

Note: Low pH can damage the body and electrical components. Chemical imbalances are not covered by warranty. High pH and hardness can cause scale buildup and damage to the technology, which is not covered by warranty.

Maintenance and Cleaning

WARNING: Ensure the hot tub is disconnected from the power supply before performing any maintenance to avoid the risk of injury or death.

Filter Cartridge Maintenance

• Check and clean the filter cartridge after each use. Replace every 3-5 days of use or when it becomes discolored or dirty.
• The filter cartridge must always be installed when the hot tub is filled with water.
• Turn off all hot tub functions before replacing or cleaning the filter cartridge.
• The inlet and outlet are integrated. If the cartridge is dirty and clogged, remove and clean it. If the cartridge stem is clogged, unscrew it counter-clockwise and clean it.
• Note: Ensure the water is drained before unscrewing this part. Never disassemble it when the hot tub is filled with water.

Water Care

• Change the water every 3-5 days, depending on usage. If the water is visibly dirty or cloudy and chemical treatments do not clear it, change the water and clean the tub.
• Shower before using the hot tub to remove cosmetic products and residues that can degrade water quality and clog the filter.
• Cover the hot tub when not in use to prevent contamination.
• Use only MSpa-approved chemical products for water maintenance. Improper use of chemicals or inadequate water maintenance can damage the hot tub and is not covered by warranty. Consult your local pool or spa dealer for proper chemical use.
• Always add chemicals to water, never water to chemicals.
• Do not mix different chemical products. Add each product separately and allow it to dissolve completely in water before adding the next.
• Never mix chlorine and bromine products. If switching between chlorine and bromine, completely drain and refill the hot tub.
• Never add chemicals to the hot tub while someone is inside.
• Do not use excessive amounts of chemicals or concentrated chlorine, as this can damage the hot tub and skin.

Floating Dispenser

Your hot tub comes with a floating dispenser for water treatment tablets. This dispenser is suitable only for 1" tablets. Do not pour liquids or granules into the dispenser.

Note: Remove the chemical dispenser when the hot tub is in operation.

Draining, Cleaning, and Storage

Draining the Water

1. Turn off all functions on the control panel.
2. Press the BUBBLE button for 15 minutes to remove residual water from the pipes.
3. Once the water stops draining automatically, gradually lift the tub from the bottom (never by the straps).

Cleaning

After draining the water, clean the inside of the tub with a sponge and a mild soapy water solution. Rinse thoroughly with clean water before refilling.

IMPORTANT: Do not use steel wool, hard brushes, or abrasive cleaning agents.

Deflating and Re-inflating

Instructions for Deflating

1. Unscrew the drain valve completely.
2. Once the tub is deflated, reinsert the valve.

Repairing the Tub Body and Inflatable Cover (for some models)

Use the included patches for puncture repair:

1. Thoroughly clean and dry the area to be repaired.
2. Apply glue to the patch and quickly apply it to the damaged area (glue not included).
3. Smooth the surface to remove air bubbles and let it dry.

Note: Glue is not included.

Storing the Hot Tub and Preparing for Future Use

1. Drain and clean the hot tub according to the instructions in the chapters "Draining the Water", "Cleaning", and "Instructions for Deflating".
2. Before storing, ensure all hot tub components and accessories are completely clean and dry. Allow the hot tub to air dry for at least 1 hour by turning it upside down, but never in direct sunlight.
3. Fold the hot tub loosely. Avoid sharp creases that could damage the tub.
4. Prepare a new filter cartridge for future use.
5. Store the hot tub and accessories in a dry, temperature-controlled environment (5°C - 30°C / 41°F - 86°F).
6. It is recommended to use the original packaging for storage.

Seasonal Use Precautions

Inflatable hot tubs are made of reinforced PVC material, which is susceptible to weather and temperature changes. Pay close attention when using the hot tub in different seasons.

Summer / Sunny Days

• Direct sunlight and high temperatures can cause the hot tub shell to expand. It is recommended to place the hot tub in a shaded area to prolong its lifespan.
• Regularly check the air pressure. When the hot tub is filled with water, the pressure gauge should always indicate the green zone. If the hot tub is left unattended for a long period, release some air so the pressure gauge indicates the yellow zone. This prevents the shell from expanding excessively due to rising temperatures during the day.
• It is strongly recommended to use the hot tub in the morning and evening when sunlight is less intense and temperatures are more pleasant, to protect your skin from sunburn.
• Monitor the water temperature and consider lowering it when the hot tub is not in use. If you will not be using the hot tub for an extended period, turn off the heater completely.

Winter

• Inflation: Due to low temperatures, the PVC material becomes stiff and brittle. If the hot tub was stored or transported at low temperatures (below 4°C / 39.2°F), place the package in an indoor or warm area for 12 hours to soften the material before use.
• The lower the temperature, the more air the hot tub will require and the longer inflation will take. After heating the water to a much higher temperature, the air inside the chamber will expand. It is recommended to inflate the hot tub at temperatures above 15°C (59°F) to reduce inflation time and shell expansion. Do not inflate the hot tub if the ambient temperature is below 0°C (32°F).
• Heating and Heat Retention: Water heats up more slowly in cold weather. It is recommended to:
• Fill the hot tub with lukewarm water (not exceeding 40°C / 104°F) for faster heating.
• Use a mat and an inflatable cover to help retain heat.
• If the outdoor temperature drops below 4°C (39.2°F) and the hot tub is filled with water, turn off the heater (or switch the hot tub to standby mode) to prevent the water from freezing, even if the hot tub is not in use.
• Your hot tub is equipped with an Anti-icing system. Switch the hot tub to standby mode. If the water temperature drops below 1°C (33.8°F), the heater will automatically turn on until the water temperature reaches 3°C (37.4°F). This prevents the water from freezing. If you will not be using the hot tub for an extended period, disassemble and store it as instructed.

Rainy Days

The MSpa hot tub has an IPX5 rating, meaning it is protected against low-pressure water jets. Therefore, it can be placed outdoors in light rain. However, if you intend to use the hot tub without rain protection, do not activate the bubble function. Rainwater drawn into the pump can cause the bubble generator to rust, leading to malfunction and voiding the warranty.

Although the plug is IPX5 rated, it is recommended to place it where it will not be exposed to rain to prevent damage from accumulated water during heavy rainfall.

Disposal and Environmental Protection

This product must not be disposed of with household waste. Recycle responsibly to prevent damage to the environment and human health. Contact your local collection points or authorized dealer for disposal information.

Troubleshooting

Error Message Table

Control Panel Issues

Water Leaks

No Water Heating

Air Leaks from the Tub

Unclean Water in the Tub

Deformed Hot Tub Shape

Bubble Function Not Working

Filter Pump Not Working

Warranty Terms

MSpa products are designed for ease of use. Each product undergoes rigorous quality inspection before leaving the factory.

The warranty period begins on the date of purchase. A valid proof of purchase is required for warranty claims. During the warranty period, the importer reserves the right to repair or replace the product or its parts. Warranty on repaired or replaced parts is limited to the unexpired portion of the original product warranty.

Shipping

Consumers are responsible for shipping or returning damaged parts to an authorized service center.

Warranty Conditions

• The warranty does not cover defects caused by neglect, use contrary to instructions, or factors beyond the manufacturer's and supplier's control, including normal wear and tear, improper or insufficient maintenance, incorrect connection to the power supply, damage from chemical products, low water level, over-inflation or pressure increase due to high temperatures, unauthorized modifications or repairs, commercial use, fire, lightning, floods, or other natural disasters.
• This warranty is valid only in the country where the hot tub was purchased.
• All warranty service must be authorized by Marimex through authorized dealers or distributors who will arrange for the return of damaged components.

Making a Warranty Claim

Always keep your proof of purchase. All warranty claims must be made through an authorized dealer or service center. All claims must be sent with the product to the service center, properly packaged and protected against shipping damage, no later than 3 days after the defect is discovered. The claim must include the customer's name and contact details, product model and serial number, date of purchase, description of the defect, and proof of sale.