TCL Q-Series 85QM850G 4K UHD Smart TV Quick Start Guide and Warranty Information

Getting Started and Registration

Welcome to your new TCL TV! This guide will help you get started.

Register Now: See inside for details and to protect your purchase.

Text to Register: Text a photo of the camera icon to 71403. The icon is labeled TCLQMBGTV.

Online Registration: Visit register.tcl.com. For help, visit photoregister.com/help or text HELP to 71403.

TCL Protection Plan: Register your product and add a TCL Protection Plan to be covered from life's mishaps. This offers a special price on TCL Protection Plans when purchased during registration. Add a plan within the first 30 days of ownership for the best value.

Protection Plan Benefits:

Important Information and Safety

DO NOT RETURN TO STORE. Contact TCL first with any questions.

TCL SUPPORT: support.tcl.com/us, 1-877-300-9509

TAKE CARE WHEN REMOVING THE TV.

Important Information

CAUTION: RISK OF ELECTRIC SHOCK. DO NOT OPEN.

This symbol indicates that this product incorporates double insulation between hazardous main voltage and user accessible parts. When servicing, use only identical replacement parts.

CAUTION: Neutral fusing. Disconnect mains before servicing. To reduce the risk of electric shock, do not remove the cover (or back). No user-serviceable parts inside. Refer servicing to qualified service personnel.

This symbol indicates "dangerous voltage" inside the product that presents a risk of electric shock or personal injury.

This symbol indicates important instructions accompanying the product.

WARNING: To reduce the risk of fire or electric shock, do not expose this product to rain or moisture. This product should not be exposed to dripping or splashing. No objects filled with liquids, such as vases, should be placed on the apparatus.

WARNING: The TV is unstable if it is not properly attached to the base or mounted to the wall. Please follow the base or wall mounting instructions provided in the User's Guide to ensure your safety.

Warning: Batteries should not be exposed to excessive heat, such as prolonged direct sunlight, open flame, or fire of any kind. Refer to the identification/rating label on the back panel for proper operating voltage.

Cable TV Installer: This reminder refers to Article 820-40 of the National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) regarding proper grounding. The cable ground should be connected to the building's grounding system as close to the point of cable entry as practical.

Important: This television is a table model designed for a firm, flat surface. Do not place the TV on soft carpeting or similar surfaces, as this may block ventilation slots and reduce product lifespan due to overheating. Ensure adequate ventilation by maintaining a spacing of one (1) inch from the top and sides of the TV receiver and two (2) inches from the rear and other surfaces. Use a TV stand or base of adequate size and strength to prevent tipping, pushing off, or pulling off, which could cause personal injury or damage. Refer to the Important Safety Instructions.

The Power button on the TV and remote puts the TV into a low-power standby mode. To completely shut off power, disconnect the power cord from the outlet. The mains plug/appliance coupler is used to completely turn off the device.

Product Information

Keep your sales receipt for warranty parts, service, and proof of purchase. Attach it here and record the serial and model numbers.

Keep the apparatus at least 8 inches away from the human body.

Signal Compatibility:

* 144Hz is only supported when VRR (Variable Refresh Rate) is enabled.

For the best viewing experience, remove the energy guide label from the TV front panel or TV screen before use.

Model No.:

Serial No.:

Purchase Date:

Dealer/Address/Phone:

Important Safety Instructions

1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
10. WARNING: Refer to the information on the exterior bottom enclosure for electrical and safety information before installing or operating the apparatus.
11. WARNING: The main plug is used to disconnect the device and should remain readily operable.
12. When not in use, tie up the power cordset with a cable tie or similar. Avoid sharp edges that could cause abrasion. Ensure the power cordset is not damaged before use. If damaged, use a replacement power cord specified by the manufacturer or an identical one.
13. No open flame sources, such as lit candles, should be placed on, under, or near the apparatus.
14. Unplug this apparatus during lightning storms or when unused for long periods of time.
15. Only use attachments/accessories specified by the manufacturer.
16. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. Use caution when moving a cart/apparatus combination to avoid injury.
17. Refer all servicing to qualified service personnel. Servicing is required when the apparatus is damaged (e.g., power cord/plug, liquid spilled, objects fallen, exposed to rain/moisture, not operating normally, dropped).
18. For safe operation, follow these installation requirements:
    • Maintain at least 2 inches of ventilation space between the rear cover and the wall.
    • Maintain at least 1 inch of ventilation space between the apparatus and all other surfaces.
    • Do not block ventilation openings with objects like newspapers, curtains, or tablecloths.
    • Do not expose the apparatus to external heat sources (candles, lamps, etc.).
    • Do not expose the device to high humidity or moisture.
    • Dispose of used batteries from the remote control according to local regulations.
19. If an outside antenna or cable system is connected, ensure it is grounded to protect against voltage surges and static charges. Refer to Section 810 of the National Electrical Code (ANSI/NFPA No. 70-2011) or Section 54 of the Canadian Electrical Code, Part 1 for information on proper grounding of masts, supporting structures, lead-in wires, antenna discharge units, grounding conductors, and electrodes.

Grounding Diagram Description: The diagram illustrates the grounding setup for an antenna system, showing an ANTENNA LEAD IN WIRE connected via a GROUND CLAMP to an ANTENNA DISCHARGE UNIT (NEC SECTION 810-20). This unit is then connected via GROUNDING CONDUCTORS (NEC SECTION 810-21) and GROUND CLAMPS to the ELECTRIC SERVICE EQUIPMENT and the POWER SERVICE GROUNDING ELECTRODE SYSTEM (NEC ART 250, PART H).

FCC and Battery Information

FCC Information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This Class B digital apparatus complies with Canadian ICES-003.

Q-series, include models (85QM850G)

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Supplier Name: TTE Technology, Inc. (dba TCL North America)

Supplier Address: 1860 Compton Avenue, Corona, California 92881, USA

Supplier phone number and internet contact information: 1-877-300-9509, support.tcl.com/us

Battery Caution & Disposal Information

1. For best results, use alkaline type batteries.
2. Install only new batteries of the same type.
3. Failure to insert batteries in the correct polarity may shorten battery life or cause leakage.
4. Do not mix old and new batteries.
5. Do not use Rechargeable (Nickel Cadmium or Nickel Metal Hydride) batteries.
6. Do not mix Alkaline, Standard (Carbon-Zinc), or Rechargeable batteries.
7. Do not dispose of batteries in fire.
8. Batteries should be recycled or disposed of as per state and local guidelines.
9. Replacement of a BATTERY with an incorrect type can defeat a SAFEGUARD.

Electronics & Packaging Recycling Information

For information on recycling your old TVs, sound bars, and home comfort products, and to find drop-off locations, visit the “Electronics Recycling” area of the TCL website at www.tcl.com. Use the interactive map to locate a solution. TCL encourages recycling or reuse alternatives. Many areas have programs for consumers to drop-off and recycle televisions free of charge.

Look for convenient How2Recycle® labels on the product box for help preparing your new TV packaging for recycling. These labels provide information on packaging materials and recycling instructions.

Warning: To avoid the danger of suffocation, keep plastic packaging away from babies, children, and pets. Do not use packaging bags in cribs, beds, carriages, or playpens.

What's in the Box & What You Need

What's in the box:

• TCL TV
• Power cable
• 2 x AAA batteries for remote
• TV remote
• 4 x Stand neck component screws (M5x20mm)
• 6 x Stand plate screws (M5x12mm)
• Stand neck component
• Stand plate

What you need:

• Phillips head screwdriver
• Router + Internet Connection (needed for streaming)

For additional support, please visit support.tcl.com/us.

Step 1: Set up your TV

You're only minutes away from TV bliss!

Warning: To avoid the danger of suffocation, keep plastic packaging away from babies, children, and pets. Do not use packaging bags in cribs, beds, carriages, or playpens.

Remove your TV from the box

Be careful, it's heavy!

To use the stand:

1. A Take the stand neck component and neck plate. Match the stand neck with the stand plate and fix it with 6 M5x12mm screws from the accessory bag.
2. B Carefully remove the middle foam packaging of the TV. Keep the foam packaging on the left and right sides attached as shown.
3. C Put the table stand into place and fix it with 4 M5x20mm screws from the accessory bag. You have two options to install the table stand at a higher or lower position. Dig out the plastics in screw holes with a screwdriver before installing the table stand at a higher position.
4. D Stand installation is completed.

Note: We recommend having three (3) people help to safely install the stands. While two (2) people securely hold the TV upright, another person should install the stands. Make sure the installation direction of the stand is the same as illustrated. Please remove the protective film after installation.

Stand Assembly Diagram Description:

• Diagram A shows attaching the stand plate with 6 M5x12mm screws.
• Diagram B shows removing the middle foam packaging.
• Diagram C shows attaching the table stand with 4 M5x20mm screws, indicating options for lower or higher positions.
• Diagram D indicates that stand installation is completed.

Warning:

Never place a television set in an unstable location, as it may fall, causing serious personal injury or death. Take simple precautions such as:

• Using cabinets or stands recommended by the manufacturer.
• Using furniture that can safely support the television set.
• Ensuring the television set does not overhang the edge of the supporting furniture.
• Anchoring tall furniture (cupboards, bookcases) and the television set to a suitable support.
• Not placing the television set on cloth or other materials between the set and furniture.
• Educating children about the dangers of climbing on furniture to reach the television set or its controls.

If relocating an existing television set, apply the same considerations.

Optional: To mount on a wall

(Wall mount hardware and accessories are not included.)

To mount on a wall

Preparation must be done before mounting your TV on a wall.

Note: Do not place your TV in a location exposed to direct sunlight, heat, fire, or moisture. Exposure will damage the TV.

1. Keep the foam packaging on the left and right sides attached as shown.
2. Remove the 4 screws from the back of the TV.
3. Screw the VESA bracket tightly onto the back cover with 4 VESA screws (M8x20mm) purchased with the wall mount.
4. Follow the instructions that come with the wall mount to hang the TV on the wall.

If you are mounting your TV to the wall, do not attach the stands.

To mount your TV to the wall, purchase a VESA wall mount:

85" Models: Purchase a VESA 600x600, 4 M8x20mm screws.

The VESA number indicates the horizontal and vertical measurement of the mounting holes (e.g., 200x200 means 200mm horizontally and 200mm vertically).

Follow the instructions provided with your wall mount. Your wall mount must be able to bear a minimum of five times the TV's net weight to avoid damage.

Warning: This product should only be mounted by a professional installer.

Warning: Never install or mount this product to the ceiling with the screen side facing down. Installing or mounting this product to the ceiling or the underside of a structure or surface is hazardous and may result in personal injury and/or property damage.

Step 2: Power up

In this step, we'll make sure all systems are a GO!

Connect your power cable to the TV, then plug it into the wall outlet.

Power your TV remote by inserting the included batteries.

If applicable, connect external devices by referencing port labels and descriptions on page 9.

Battery Insertion Diagram Description:

• Step 1: Shows a remote with battery compartment open.
• Step 2: Shows batteries being inserted into the compartment, indicating correct polarity.
• Step 3: Shows the battery compartment closed.

Power Tip! Always replace depleted batteries with two same brand-new batteries from the same manufacturer. Never use damaged batteries.

If your remote gets warm/hot during use, discontinue use and contact customer support immediately at support.tcl.com/us.

Review the Battery Caution & Disposal Information on page 3.

Step 3: Grab your remote

The TV remote is designed to be intuitive for watching TV and navigating on-screen menus.

• INPUT: To select input source and display the quick panel.
• REMOTE MICROPHONE: Talk to the remote microphone after pressing the Google Assistant button.
• POWER: Turn TV on and off.
• PROFILE SELECTOR: Switch profile.
• GOOGLE ASSISTANT BUTTON: Press to activate the remote's Google Assistant microphone. Search content through your voice by holding down the button.
• SETTINGS: To display the dashboard menu.
• CIRCULAR D-PAD: Navigation direction buttons (Up/Down/Left/Right).
• OK BUTTON: To confirm an entry or selection.
• BACK: Return to previous screen.
• TCL HOME: To access the TV homepage.
• LIVE GUIDE: Open live TV EPG.
• VOLUME (+/-): Raise and lower volume.
• CHANNEL (+/-): To change channels.
• QUICK SETTINGS: Open the quick menu.
• MUTE: Press the button to mute the sound.
• TV PLUS: Access to network Live Channel.
• VIRTUAL KEYBOARD: Open virtual keyboard on screen.
• INFORMATION: In TV source, press to view program information.

How to turn on/off the backlight of the remote?

The backlight turns on automatically when the remote is picked up. To turn off the backlight, press and hold the SETTINGS button and the BACK button simultaneously for 3 seconds. To turn it on again, repeat the process.

Tip! Follow the on-screen guide to pair the remote control with the TV when pressing the [Google Assistant button] for the first time.

Step 4: Get to know your TV

TV FRONT:

• A STATUS LIGHT OF HANDS-FREE VOICE CONTROL: Glows when hands-free voice control is activated. (See page 14 for more information.)
• IR RECEIVER: Receives signal from the TV remote.
• B POWER and MENU BUTTON: Press once to open the menu. Short click to change the menu, long click to select.
• C HANDS-FREE VOICE CONTROL MIC SWITCH: Enable or disable the TV's integrated microphone.

TV BACK, TV BOTTOM, TV SIDE:

• D POWER PORT: Connect your TV to the power source with the included power cable.
• E ETHERNET: Connect an Ethernet cable to your home Internet router or switch.
• F HDMI PORTS: Highest quality audio/video connection. Connect cable box, Blu-ray player, gaming console, or other devices using HDMI cables.
  • HDMI port 1: Supports up to 4K/144Hz
  • HDMI port 2: Supports up to 4K/120Hz
  • HDMI ports 3 & 4: Supports up to 4K/60Hz
• G HDMI eARC/ARC PORT: Connect HDMI eARC/ARC (audio return channel) capable audio devices like sound bars or AV receivers.
• H ANTENNA/CABLE IN: Connect an outdoor VHF/UHF antenna or Cable TV feed.
• I USB PORT: Connect a USB device for photos, music, and movies. Or connect an optional TCL webcam for video calls.
• J AV IN adapter: AV Input (analog audio/video). Used for older devices with analog audio/video outputs. Connects to the RCA cable (video - yellow, audio - white and red).
• K HEADPHONE OUT: Connect headphones or other external speakers.
• L OPTICAL (DIGITAL AUDIO OUT): Connect an optical cable to an external digital audio system.

Port Diagram Description: The diagram shows the rear and side panels of the TV with labeled ports: ETHERNET, HDMI (with specific refresh rate support for ports 1-4), eARC/ARC, CABLE/ANT, USB, AV IN, HEADPHONE OUT (AUDIO OUT), and OPTICAL (DIGITAL AUDIO OUT).

Step 5: Complete guided setup

It's the final stretch!

Let's Connect

Once your language is selected, you can quickly set up the TV using the Google Home app on an Android or iOS phone.

TV interface may vary and is subject to change. The model number shown will vary depending on your TCL Google TV model number.

Alternatively, follow the easy on-screen instructions to set up your TV. If you aren't ready to connect to a wireless network, you can still use it as a regular TV.

To enjoy all smart features and services on your TCL Google TV, a free Google account, a free TCL account, and a reliable broadband internet connection are required.

And setup is done... Congratulations!

Continue using the remote to personalize your Home screen, streaming apps, and more.

Key things to know:

A paid subscription or other payments may be required for some streaming apps. Streaming app availability is subject to change and varies by country.

WE ARE READY TO HELP: Contact us first with any questions.

TCL SUPPORT: support.tcl.com/us, 1-877-300-9509

TCL North America Limited Warranty

This warranty applies to all New TCL Product Models including LCD/LED Televisions, Sound Bars, and Appliances.

What your warranty covers:

Defects in materials or workmanship to the original owner of this TCL Product when purchased as new from an Authorized Dealer of TCL brand Products in the United States and packaged with this warranty statement.

New Products (Non-Commercial Use):

One (1) year from date of purchase for parts and labor for non-commercial use.

New Products (Commercial Use):

Six (6) months from date of purchase for parts and labor for commercial use. Commercial use includes use in a commercial or business environment, an institution, or for institutional purposes, or other commercial purposes including rental.

What we will do:

At TCL's discretion, TCL will either pay an Authorized TCL Service Center for labor and parts to repair your Product, or replace your Product with a new or refurbished/remanufactured equivalent value Product.

How to get service:

• Before submitting a request for warranty service, visit support.tcl.com for FAQs and troubleshooting suggestions.
• To get warranty service, contact TCL Customer Support at support.tcl.com/contact-us. Have your Product type, model number, serial number, and ZIP code ready.
• Troubleshooting and prior approval from a TCL representative are required before sending your Product to a TCL Service Center.
• A representative must troubleshoot your problem via telephone, chat, or email before service is provided.
• If service is required, the service location will be at TCL's sole discretion based on the Limited Warranty Statement.
• For TVs 43-inches and smaller, service may be at an Authorized TCL Service Center or via direct exchange for a new or refurbished/re-certified Unit.
• For TVs 44-inches and larger, service may be at an Authorized TCL Service Center or in-home, or via direct exchange for a new or refurbished/re-certified Unit.
• For Sound Bars and Appliances, service may be at an Authorized TCL Service Center or in-home, or via direct exchange for a new or refurbished/re-certified Unit.
• If an on-site technician deems home/property conditions hazardous or unsafe, TCL may cancel/reschedule the visit or opt for an exchange for a refurbished/re-certified Unit.
• TCL is not responsible for transportation costs for warranty coverage (repair/replacement) to the Authorized TCL Service Center. TCL will pay for return shipping to a United States address only.
• Units improperly packed and damaged during shipping are not covered.
• Proof of purchase (bill of sale or receipted invoice from an Authorized Dealer) is required for warranty service.
• A picture of the back of the Unit showing the model and serial number, and a picture of the Product issue, may be required for replacement.
• PRE-AUTHORIZATION IS REQUIRED BEFORE SENDING ANY PRODUCT TO AN AUTHORIZED TCL SERVICE CENTER OR OBTAINING ANY IN-HOME REPAIR/REPLACEMENT/RENTAL SERVICES.

What your warranty does not cover:

• Units sold "As-Is", "Used", "Factory Reconditioned", "Factory Re-Certified", or "Refurbished", or with faults.
• Damage caused by transportation or handling, including shipment damage from a Retailer.
• Extended Service Plans purchased from Retailers.
• Customer instruction (Owner's Manual covers installation, adjustment, and operation; additional info from Authorized Dealer).
• Service calls for delivery/pick-up, installation, instruction, fuse replacement, house wiring/plumbing connection, or unauthorized repairs.
• Installation and related adjustments, or damage resulting from installation.
• Damage from non-approved installation or repair methods.
• Failure due to signal reception problems not caused by the Unit, power failures/interruptions, or inadequate electrical service.
• Damage from misuse, abuse, neglect, insects, normal wear and tear, cosmetic damage, mishandling, faulty installation, inadequate electrical wiring, or power line surges.
• Damage from operating the Product in a corrosive or wet atmosphere.
• Markings or images on the panel from viewing fixed images (e.g., 4:3 images on widescreen TVs, data/images in fixed locations from banners, video games, broadcast networks).
• Units with unreadable or missing original factory serial numbers, or those changed, defaced, or altered.
• Batteries.
• Televisions modified or incorporated into other Products, or with serial numbers removed/altered.
• Use of accessories or components not compatible with this Product.
• Units purchased or serviced outside the United States.
• Costs of shipping the Unit to the Authorized TCL Service Center or TCL-designated address.
• Acts of nature or God (e.g., earthquakes, fires, lightning, floods).
• Special, incidental, or consequential damages.

LIMITATION OF WARRANTY:

The warranty stated above is the only warranty applicable. No verbal or written information given by TTE TECHNOLOGY, INC. DBA TCL NORTH AMERICA, its agents, or employees shall create a guaranty or modify the scope of this warranty.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY. TTE TECHNOLOGY, INC. DBA TCL NORTH AMERICA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE APPLICABLE WARRANTY AND WARRANTY PERIOD SET FORTH ABOVE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. VISIT WWW.TCL.COM FOR THE MOST CURRENT VERSION.

How State Law relates to this warranty:

Some states may not allow the exclusion or limitation of incidental or consequential damages, or limitations on implied warranty duration, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

If you purchased your Unit outside the United States or seek warranty service coverage outside the United States, this warranty does not apply. Contact your dealer for warranty information.

Service calls not involving defective materials or workmanship are not covered by this limited warranty. Costs of such service calls are the sole responsibility of the purchaser.

Broadcasting & Operating Environment

Broadcasting system:

US System NTSC-M, ATSC standard (8VSB), QAM

Receiving Channels:

• VHF: 2-13
• UHF: 14-69
• CATV: 14-36 (A)-(W), 37-59 (AA)-(WW), 60-85 (AAA)-(ZZZ), 86-94 (86)-(94), 95-99 (A-5)-(A-1), 100-135 (100)-(135), 01 (4A)

Tuner type:

Frequency synthesized

Operating Temperature:

5°C to 35°C (41°F to 95°F)

Operating Humidity:

20% to 80%, non-condensing

Storage Temperature:

-15°C to 45°C (5°F to 113°F)

Storage Humidity:

10% to 90%, non-condensing

Trademarks:

The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade Dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Dolby Vision IQ is a trademark of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2022 Dolby Laboratories. All rights reserved.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by TTE Corporation is under license. Other trademarks and trade names are those of their respective owners.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. or DTS Licensing Limited. DTS, DTS-HD Master Audio, DTS-HD, Virtual:X, and the DTS-HD logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.

Manufactured under license from IMAX Corporation. IMAX® is a registered trademark of IMAX Corporation in the United States and/or other countries. For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS and the DTS logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2020 DTS, Inc. ALL RIGHTS RESERVED.

Troubleshooting

Having trouble completing the guided setup? It's usually an easy fix.

Cannot connect to wireless network (WiFi)

• Select the correct wireless network name and verify the password entered (case sensitive).
• Relocate the router from objects that interfere with performance (cordless phones, baby monitors, etc.).
• Reboot the router by disconnecting the power for more than 2 minutes and reconnect.

Problems connecting my cable box or antenna through a coax cable

• For best performance, use the HDMI connection. If not available, then:
• Make sure the cable connections to the TV and your device are securely fastened.
• Select cable or antenna input.
• Select the channel scan menu and follow the on-screen instructions to perform a full channel scan.

What is the remote code for programming my Universal or Cable box remote control?

Please visit https://go.tcl.com/codes

How to update Parental Control password

• Select "Settings" from the home screen.
• Select "System".
• Select "Parental Controls" to setup or change your personal password.

Notes: You can set up your personal password anytime. If you forget your personal password, you can use 0423 to reset.

How do I turn Text-to-Speech (TTS) on or off?

• Select "Settings" from the home screen.
• Select "System".
• Select "Accessibility".
• Select "TalkBack".
• Select "Enable" and press OK to turn it on or off.
• For more information visit: https://go.tcl.com/tts-atv

How to use voice control through the remote control?

• In Google TV mode, press and hold the “HOME” and “OK” buttons on your remote at the same time.
• Keep your remote within 3 ft. of your TV during the pairing process.
• Then, when the TV display shows that the Google Assistant is ready – speak towards the remote microphone by holding down the Google Assistant button to ask a question or try a suggestion.

How to use hands-free voice control?

Note: Make sure the hands-free voice control mic switch (refer to page 9 for its position) is turned on before using this function.

• In Google TV mode, press the Google Assistant button on your remote.
• Select "Yes, I'm in".
• Say "OK Google” or “Hey Google” to activate the hands-free voice assistant without using the remote control.
• Speak towards the TV to ask a question or try a suggestion.

Follow these steps to enable the always-on hands-free voice control:

• Select "Settings" from the home screen.
• Select "System” > “Power & Energy" > "Quick Start" and turn it on.
• Select "System” > “Power & Energy" > "Screenless Service".
• Turn on the "Screenless Service” and you can enjoy hands-free voice control in TV standby mode.

Need more help?

support.tcl.com/us, 1-877-300-9509

Home Theater, Made Simple

Complete your Home Theater Experience with a TCL Sound Bar!

Offering a truly immersive 5.1 surround sound experience, enjoy superior sound with DTS® Virtual:X™ and Dolby Audio™ packaged in an elegant Q-Series cosmetic design. Delivering the best of premium sound and value.

Model: Q6510

Learn more at TCL.com or visit your favorite retailer.

Copyright © 2023 by TCL. All rights reserved. TCL and the TCL Logo are owned by TCL Corporation and under license to TCL North America. Other brand and product names are the trademarks or registered trademarks of their respective owners.

TCL North America

1860 Compton Avenue, Corona, California 92881, USA

Part No.: 80123-000417