Spectra Baby USA Return Policy and Form
Information for online purchases and return procedures.
Return Policy for Online Purchases
Only purchases made online at spectrababyusa.com are eligible for return.
Returns must include a completed Return form, the proof of purchase (copy of packing slip), and are subject to evaluation by Spectra Baby USA.
The customer is responsible for return shipping charges.
Once a return is received and processed, the refund will be issued for the price of the item(s) plus any sales tax paid, excluding shipping charges.
Exchanges
Unfortunately, online purchases are not eligible for exchange or store credit.
To Qualify for a Refund
Breast pumps and accessories must be returned within 30 days of purchase. Due to the personal nature of these items, they must be returned unused and unopened, with the factory seal and packaging intact.
Bundles and Promotional purchases are not eligible for partial refunds. For a full refund, all items must be included in their original condition, unused and unopened, with the factory seal and packaging intact, within 30 days of purchase.
How to Return the Item(s)
- Fill out the Return Form.
- Securely pack your item(s) along with the completed Return Form and a copy of the invoice.
- Mail your package to:Spectra Baby USA
Attn: Returns
2180 SW 71st Terrace
Davie, FL 33317
Processing
Your refund will be finalized once the item is received, inspected, and processed by our Returns department. Your refund will be applied to the credit card that was used to make your original purchase. Please allow up to 30 days from receipt for funds to appear on your credit card statement.
Contact Information
If you have any questions or need further assistance, please contact us at: ra@spectrababyusa.com.
Return Form
Complete and enclose this form with your shipment.
For warehouse use ONLY:
| Customer # | Tracking # | Date Rec'd | Received By | Status |
|---|---|---|---|---|
| [Customer Number] | [Tracking Number] | [Date Received] | [Received By] | [Approved/Denied] |
All fields are required. Failure to provide the information requested below will result in a delay in processing.
Important:
- Read our return policy before sending your package.
- Complete this return form and include it with your return.
Order Details:
Order Number: [Order Number]
Customer Name: [Customer Name]
Item Details:
| Product Name | Quantity (QTY) | Reason Code |
|---|---|---|
| [Product Name] | [Quantity] | [Reason Code] |
| [Product Name] | [Quantity] | [Reason Code] |
Reason Codes:
- A: No longer need item
- B: Not What Expected
- C: Wrong Item/Size
- D: Too Small
- E: Too Large
- F: Other (Please Explain)
Comments/Explanations:
[Comments/Explanations]
