Manuals+

Avaya Agent for Desktop Deployment Guide

This document provides essential information for the deployment and configuration of Avaya Agent for Desktop.

About This Document

This guide details the installation, configuration, and uninstallation procedures for Avaya Agent for Desktop. It is intended for technical personnel responsible for deploying and configuring the product at customer sites.

Key Features and Use Cases

Avaya Agent for Desktop is a client application designed for contact centers, enabling agents to manage incoming and outgoing calls, adjust work states, and utilize various UI controls. Administrators can manage application configurations and settings. The software supports multiple platforms and use cases, including:

  • Virtual Desktop Infrastructure (VDI): Optimized for Citrix and VMware Horizon environments on HP and Dell thin clients, supporting Windows and Linux operating systems.
  • Standalone Client: Functions as a primary client application on Windows 7, Windows 10, WES-8, and Apple macOS versions.

The application integrates with Avaya Aura® Communication Manager and Avaya Control Manager for station configuration and agent profile management.

Related Resources

For additional information and related documentation, please visit the Avaya Support website:

https://support.avaya.com

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