Avaya Agent for Desktop Release Notes v2.0.6.10

Notice

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Warranty

Avaya provides a limited warranty on Avaya hardware and software. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website: https://support.avaya.com/helpcenter/getGenericDetails?detailId=C20091120112456651010 under the link “Warranty & Product Lifecycle” or such successor site as designated by Avaya. Please note that if You acquired the product(s) from an authorized Avaya Channel Partner outside of the United States and Canada, the warranty is provided to You by said Avaya Channel Partner and not by Avaya.

“Hosted Service” means an Avaya hosted service subscription that You acquire from either Avaya or an authorized Avaya Channel Partner (as applicable) and which is described further in Hosted SAS or other service description documentation regarding the applicable hosted service. If You purchase a Hosted Service subscription, the foregoing limited warranty may not apply but You may be entitled to support services in connection with the Hosted Service as described further in your service description documents for the applicable Hosted Service. Contact Avaya or Avaya Channel Partner (as applicable) for more information.

Hosted Service

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE APPLICABLE TO ANYONE WHO ACCESSES OR USES THE HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, https://support.avaya.com/LICENSEINFO, UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND “END USER”), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types described below, with the exception of Heritage Nortel Software, for which the scope of the license is detailed below. Where the order documentation does not expressly identify a license type, the applicable license will be a Designated System License. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the documentation or other materials available to You.

“Software” means computer programs in object code, provided by Avaya or an Avaya Channel Partner, whether as stand-alone products, pre-installed on hardware products, and any upgrades, updates, patches, bug fixes, or modified versions thereto. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Instance” means a single copy of the Software executing at a particular time: (i) on one physical machine; or (ii) on one deployed software virtual machine (“VM”) or similar deployment.

License types

Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time as indicated in the order, Documentation, or as authorized by Avaya in writing. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software. Units may be linked to a specific, identified Server or an Instance of the Software.

Heritage Nortel Software

“Heritage Nortel Software” means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009. The Heritage Nortel Software is the software contained within the list of Heritage Nortel Products located at https://support.avaya.com/LicenseInfo/ under the link “Heritage Nortel Products,” or such successor site as designated by Avaya. For Heritage Nortel Software, Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level, solely for the purpose specified in the Documentation, and solely as embedded in, for execution on, or for communication with Avaya equipment. Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice.

Copyright

Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation, Software, Hosted Service, or hardware provided by Avaya. All content on this site, the documentation, Hosted Service, and the product provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not

Virtualization

The following applies if the product is deployed on a virtual machine. Each product has its own ordering code and license types. Note that each Instance of a product must be separately licensed and ordered. For example, if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products, then two products of that type must be ordered.

Third Party Components

“Third Party Components” mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software (“Third Party Terms”). As required, information regarding distributed Linux OS source code (for those products that have distributed Linux OS source code) and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products, Documentation or on Avaya’s website at: https://support.avaya.com/Copyright or such successor site as designated by Avaya. The open source software license terms provided as Third Party Terms are consistent with the license rights granted in these Software License Terms, and may contain additional rights benefiting You, such as modification and distribution of the open source software. The Third Party Terms shall take precedence over these Software License Terms, solely with respect to the applicable Third Party Components, to the extent that these Software License Terms impose greater restrictions on You than the applicable Third Party Terms.

The following applies only if the H.264 (AVC) codec is distributed with the product. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD ("AVC VIDEO") AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729 CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD ("AVC VIDEO") AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: https://support.avaya.com, or such successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya's security support policies can be found in the Security Policies and Support section of https://support.avaya.com/security

Suspected Avaya product security vulnerabilities are handled per the Avaya Product Security Support Flow (https://support.avaya.com/css/P8/documents/100161515 ).

Downloading Documentation

For the most current versions of Documentation, see the Avaya Support website: https://support.avaya.com, or such successor site as designated by Avaya.

Contact Avaya Support

See the Avaya Support website: https://support.avaya.com for product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: https://support.avaya.com/ (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

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Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.

Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

Change history

Date	Description
3/15/2021	2.0.6.10.3004 update for the Avaya Agent for Desktop
3/4/2021	2.0.6.10.3003 update for the Avaya Agent for Desktop
2/12/2021	2.0.6.9.3003 update for the Avaya Agent for Desktop
1/29/2021	2.0.6.9.3002 update for the Avaya Agent for Desktop
1/25/2021	2.0.6.9.3001 update for the Avaya Agent for Desktop.
1/5/2021	2.0.6.8.3002 update for the Avaya Agent for Desktop.
1/5/2021	2.0.6.5.3007 update for the Avaya Agent for Desktop.
12/30/2020	2.0.6.5.3006 update for the Avaya Agent for Desktop.

Introduction

This document provides late-breaking information to supplement Avaya Agent for Desktop 2.0.6.10 release software and documentation. For updated documentation, product support notices, and service pack information, go to the Avaya Support site at https://support.avaya.com.

Documentation Catalog

The Documentation Catalog document lists down the various guides that are available for the Avaya Aura® solution. For details see https://downloads.avaya.com/css/P8/documents/101050513

Product Release Matrix

Product Name	Release Number
Avaya Agent for Desktop for Windows	2.0.6.10
Avaya Agent for Desktop for MAC	2.0.6.10
Avaya Agent for Desktop for Linux	2.0.6.10

Overview

Avaya Agent for Desktop is a client application for contact centers. An agent can use Avaya Agent for Desktop for handling incoming and outgoing calls, changing work states, and managing other UI controls. However, only an administrator can manage the configurations and settings of the application.

Avaya Agent for Desktop supports multiple platforms and is designed to function in the following use cases:

Virtual Desktop Infrastructure (VDI): Avaya Agent for Desktop provides a solution to deliver real-time media with VDI support on HP, Dell Wyse, Lenovo, IGEL thin clients based on Linux and Windows operating systems. Administrator can use Avaya Agent for Desktop for VDI to enable desktop virtualization that encompasses the hardware and software systems required to support the virtualized environment in a contact center. Customer can use Citrix Xen App, Xen Desktop, VMware Horizon for desktop virtualization.
Standalone Contact Center Client: Avaya Agent for Desktop provides a full set of features for a contact center agent and can be used as a primary client application on Windows 7, Windows 10, and Apple macOS 10.14 Mojave and macOS 10.15 Catalina.
Media client along with Avaya Oceana/Elite Workspaces: Avaya Agent for Desktop now also works with Avaya Workspaces. In this case, you need to login only on station on the Avaya Agent for Desktop application, the call handling is handled through Avaya Workspaces through agent configured on Avaya Control Manager (ACM).
Shared Control with next generation hard phones: J179 series phones
Avaya Agent for Desktop uses Avaya Aura® Communication Manager to store station configuration settings and manage agent profiles locally. You can also choose to use Avaya Control Manager for managing agent profiles.
Avaya Aura® Device Services (AADS) support: Avaya Agent for Desktop can now retrieve configuration details and login credentials using the external Avaya Aura® Device Services (AADS) configuration server.

Compatibility

For the latest and most accurate compatibility information, go to https://support.avaya.com/CompatibilityMatrix/Index.aspx.

Interoperability

For the latest and most accurate interoperability information, go to https://programs.avaya.com/UCA/Program_Centers/programs/4021/Interop.asp

Contacting support

Contact support checklist

If you are having trouble with an Avaya product, you should:

Retry the action. Carefully follow the instructions in written or online documentation.
Check the documentation that came with your hardware for maintenance or hardware-related problems.
Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available.

If you continue to have a problem, contact Avaya Technical Support:

Log in to the Avaya Technical Support Web site https://support.avaya.com.
Contact Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support Web site.

Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Contacts listings on the Avaya Support site.

Contact support tasks

You may be asked to email one or more files to Technical Support for analysis of your application and its environment.

Avaya Agent for Desktop

License required for upgrading Avaya Agent for Desktop from 1.7.x to 2.0.x

Important: You must procure new licenses of Avaya Agent for Desktop 2.0.x if you are upgrading from release 1.7.x to 2.0.x. Avaya Agent for Desktop 1.7.x licenses will not work with Avaya Agent for Desktop 2.0.x.

What's new in Avaya Agent for Desktop 2.0.6.10

New features/enhancements in 2.0.6.10

Presence Support for Shared Control with J1XX Series Phones, SIP

New features/enhancements in 2.0.6.9

As a user I want to copy and paste the phone number from call appearance to other products
As a user I want to copy and paste the phone number out of AAfD contact list and call history to other products

New features/enhancements in 2.0.6.8

No new enhancement in this release

New features/enhancements in 2.0.6.7

Support for SIPHA1 filed from AADS for station password

New features/enhancements in 2.0.6.6

No new enhancement in this release

New features/enhancements in 2.0.6.5

No new enhancement in this release

New features/enhancements in 2.0.6.4

No new enhancement in this release

New features/enhancements in 2.0.6.3

No new enhancement in this release

New features/enhancements in 2.0.6.2.3002

As an agent I would like to control how the agent state is managed during login and failover/recovery
- During login time: Avaya Agent for Desktop now allows agents to choose the initial state of agent at login time.
- During failover/recovery: After a network disconnection, Avaya Agent for Desktop now recovers the agent state to either ready, auxiliary, or the original state of the agent prior to disconnection.
As an agent I would like to be notified about certain events
- Avaya Agent for Desktop now notifies agents with popups for events, such as network reconnection.
As a user, I want a (ephemeral/toast) notification immediately when the network disconnects connect occurs
- Avaya Agent for Desktop now provides a configurable reconnection_after_network_outage_timer field with default value as 60 seconds and maximum value as one day (86400 seconds). This allows users to control the threshold of automatic recovery of an agent state after a network outage occurs. In case of zero value, the auto-state-recovery feature is disabled.
- The reconnection_after_network_outage_timer field is locked by default.
As a user I want to broadcast and see other people's presence when I log in as station only.
- The presence feature broadcasts the station state when the agent is not registered and broadcasts the combination of station and agent state once the agent is registered.

New features/enhancements in 2.0.6.1.3002

No new enhancement in this release.

New features/enhancements in 2.0.6

Avaya Agent for Desktop now supports Avaya Aura® Device Services (AADS): Avaya Agent for Desktop now supports Avaya Aura® Device Services (AADS): Avaya Agent for Desktop can now retrieve configuration details and login credentials using the external Avaya Aura® Device Services (AADS) configuration server. This feature can be used as an alternate login option for Avaya Control Manager (ACM).

There are following two ways to login on to Avaya Aura® Device Services server using Avaya Agent for Desktop:

Basic authentication: Here, Avaya Agent for Desktop requests agents to provide the email address or AADS server direct URL of the third-party service. The AADS server sends back the configuration details if the login details are entered correctly.
Third-party authentication using OAuth2 SAML: Here, Avaya Agent for Desktop requests agents to provide the email address or AADS server direct URL of the third-party service. Once inputs are provided, Avaya Agent for Desktop redirects agents to third-party login screen. Third-party authentication is implemented using the OAuth2 protocol and Security Assertion Markup Language (SAML) authentication method.

Required artifacts for Avaya Agent for Desktop 2.0.6.8

The following section provides Avaya Agent for Desktop 2.0.6.8 downloading information. For installation and upgrade procedure, see documents mentioned in Installation and Upgrade note.

Guide	Link	Notes
Deploying Avaya Agent for Desktop	https://downloads.avaya.com/css/P8/documents/101073238
Using Avaya Agent for Desktop	https://downloads.avaya.com/css/P8/documents/101073240
Avaya Agent for Desktop Troubleshooting guide	https://downloads.avaya.com/css/P8/documents/101073242
Administering Avaya Control Manager for Avaya Agent for Desktop	https://downloads.avaya.com/css/P8/documents/101073244
AADS JSON file for AAFD	https://plds.avaya.com/poeticWeb/avayaLogin.jsp?ENTRY_URL=/esd/viewDownload.htm&DOWNLOAD_PUB_ID=VDIA0000257

Required patches

For information about patches and product updates, see the Avaya Technical Support Web site https://support.avaya.com.

Installation

Refer the Deploying Avaya Agent for Desktop guide for installation, uninstallation, and upgrade of the client.

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.10.3003

Key	Release Note	Workaround
VDIA-11109	AAfD station H323 only hear one Ringing tone then into silence for next incoming calls after answering a call previously
VDIA-11094	No call controls during consultative transfer/conf	Perform call transfer/conf using alternate method by starting a new call on line 2, without pressing Initiate Conference/Transfer.
VDIA-11092	CWC button is not displayed after network recovery	Logout and login AAFD again
VDIA-11083	AAFD login to H323 station and agent - AAFD display more than 2 digits as aux reason code
VDIA-11074	AAFD login to H323 station and agent - Default agent state upon login is not Ready when Work Mode On Login=auto-in in CM setting and Agent state upon login=default in AAFD setting.	Manually change agent to ready state after login.
VDIA-11063	User able to save blank URL field while changing screen pop from application to other	Delete the screen pop and add it again without changing
VDIA-11062	Presence note is shown as offline when user is in presence offline state.
VDIA-11051	Localization for some elements for Screen popup, AADS text, Bind Option
VDIA-11050	Some of more elements needs to be translated in Screen pop, widget, Dialing rules
VDIA-11040	Load workspace menu should be localized according to specific language
VDIA-11026	Presence is enabled for station and agent - Station state in Agent state tooltip is shown as Online instead of Available.
VDIA-11000	After RONA call AUX status shows as -1 code	On CM : Value for the Redirection on No Answer Aux Work Reason Code: X - change to any other positive value
VDIA-10996	AAFD Click to dial ask to open an app for internal browser
VDIA-8407	Presence is not updating after failover and failback
VDIA-11169	UPGRADE: Missing password after upgrade AAFD from UI on MacOS	Enter the password manually and login

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.9.3003

Key	Release Note	Workaround
VDIA-10958	Blank caller ID is being displayed on AAFD for H.323 in case of direct conference
VDIA-10983	While receiving the call, the focus switches to last call appearance

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.9.3002

Key	Release Note	Workaround
VDIA-10867	UI change observed at all Line appearance with blue color
VDIA-10866	Focus is not on first call appearance field if Hide interface is unchecked

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.9.3001

Key	Release Note	Workaround
VDIA-10817	During Network disruption, Unable to Sign In Agent in Desk phone mode	Logout the agent and login again
VDIA-10816	Unable to get LDAP contact search results on MacOS
VDIA-10801	H.323 - Caller number is displaying incorrect in call appearance during outgoing call
VDIA-10798	AAfD user should connect to first service name by default if no DNS service is selected
VDIA-10797	MacOS transferor direct transfers the call: Transferee is not connected to transfer target when transfer target is in ringing.
VDIA-10796	User data is not removed after uninstall app on MacOS
VDIA-10727	Searched contact is not getting deleted	Contact is deleted on the second attempt
VDIA-10829	Tool tip not displaying correctly when drop a call while changing the state to ACW mode
VDIA-10755	Not able to paste LDAP contact

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.8.3002

Key	Release Note	Workaround
VDIA-10717	AAFD user not able to retrieve hold call through workspace after SM failover
VDIA-10716	Unhold button is not greyed out, available to click on during SM failover but the call could not be resumed, lost preserved call appearance
VDIA-10715	Not able to move widgets across the panel sometimes and doesn't have smooth transition
VDIA-10711	Two call appearance on SC mode while doing service observing
VDIA-10622	H.323 - Agent not getting SIP station number when receive the call if caller side register only with SIP station
VDIA-10621	SIPPASSWORD is lost if the CM/SM server is not reachable and try to sign-out
VDIA-10620	Save password is still enabled for AADS if even disabled
VDIA-10613	In H323 after call drop, SO is not coming back to "Waiting for Observing state"
VDIA-10605	Automatic Sign in Headless mode show logged but UI Sign in button is not updated
VDIA-10595	H.323 - AAFD user not able to do mid call conference and transfer using line 2 and line 3 call appearance
VDIA-10585	H.323 - Agent not able to answer call after login

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.7.3001

Key	Release Note	Workaround
VDIA-9864	Connection become unobservable: service observing error once call is consult transferred from workspaces
VDIA-10263	Service observing button is disappeared after network recovery
VDIA-10398	Focus is not on first call appearance field after call is dialed and dropped
VDIA-10534	AAfD is not registered with H.323 by key exchanging mode
VDIA-10544	Station password field should not be disabled if SIPHA1 parameter was received from AADS for H.323
VDIA-10376	UUI not being passed to screen pop on consultative transfer

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.6.3001

Key	Release Note	Workaround
VDIA-10502	Pressing message waiting indicator when the server is unreachable unlocks call panels.
VDIA-10505	During ACM TC mode login, Agent is not getting logged in for the first attempt
VDIA-10494	Station Automatic Sign in is not working if select through AAFD UI when profile is downloading from ACM
VDIA-10478	User can add same certificate multiple times, AAFD is accepting it.
VDIA-10486	"Reset Window position" option from the dropdown is not working as expected
VDIA-10434	Switching from ACM single sign on to AADS, still shows ACM sign on after restart
VDIA-10467	Sometimes Agent unable to login after network restore
VDIA-10464	AAFD not responding when while trying to register the agent if loses network connectivity

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.5.3007

Key	Release Note	Workaround
VDIA-10714	In H323, Agent state icon is displaying in green color even after Agent logged out

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.5.3006

Key	Release Note	Workaround
VDIA-10623	Conference didn't get transferred to transfer target
VDIA-10615	H323: Call is not moved to held or active state, if disconnect VPN during consultative transfer/conference
VDIA-10164	While Network disconnect try to direct transfer call immediately, after recovery call if unhold have No audio and goes in consistent state
VDIA-10588	Audio is lost after VPN network gateway change in TC mode
VDIA-10587	Able to send DTMF even in network unreachable
VDIA-10586	SC AAFD goes inactive after VPN gateway change and doesn't recover back
VDIA-10585	H.323 - Agent not able to answer call after login
VDIA-10511	Some widgets can't be detached or moved
VDIA-10463	In Consistent State of DTMF when earlier call is unhold while mid transfer/conference

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.5.3004

Key	Release Note	Workaround
VDIA-10546	One-way voice path after changing the VPN gateway during active call.
VDIA-10534	AAfD is not registered with H.323 by key exchanging mode

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.5.3003

Key	Release Note	Workaround
VDIA-10463	In Consistent State of DTMF when earlier call is unhold while mid transfer/conference.
VDIA-10402	DTMF tones are sent in middle of the transfer/ conference and looks inconsistence.
VDIA-10401	"Use Number Keys to produce tones" message is not displayed on second call appearance.
VDIA-10400	Shows Agent offline after H.323 network disconnect and connect.
VDIA-10403	DTMF digits are displayed on the Name on call appearance.
VDIA-10420	Unable to complete consultative transfer or conference after hold-unhold (H.323).
VDIA-10427	Maximize AAfD and close the widgets, shows gray screen.
VDIA-10428	AAfD freezes / grey screen when minimize to tray and maximize.
VDIA-10431	AAfD saves invalid parameters in config.xml when used with Lock Manager.
VDIA-10434	Switching from ACM single sign on to AADS, still shows ACM sign on after restart.

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.3.3008

Key	Release Note	Workaround
VDIA-10403	DTMF digits are displayed on the Name on call appearance.
VDIA-10402	DTMF tones are sent in middle of the transfer/ conference and looks inconsistence.
VDIA-10401	"Use Number Keys to produce tones" message is not displayed on second call appearance.
VDIA-10400	Shows Agent offline after H323 network disconnect and connect.
VDIA-10385	Enter key doesn't work if the DTMF Dialpad is focused and enter digits from Dialpad.
VDIA-10463	Inconsistent DTMF state when a call is unhold during mid transfer/conference.

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.3.3006

Key	Release Note	Workaround
VDIA-10403	DTMF digits are displayed on the Name on call appearance.
VDIA-10402	DTMF tones are sent in middle of the transfer/ conference and looks inconsistence.
VDIA-10401	"Use Number Keys to produce tones" message is not displayed on second call appearance.
VDIA-10400	Shows Agent offline after H.323 network disconnect and connect.
VDIA-10395	Multiple UI message when tried to dial from Dialpad.
VDIA-10385	Enter key doesn't work if the DTMF Dialpad is focused and enter digits from Dialpad.
VDIA-10383	AADS: DNS discovery returns wrong URL in case the response is not delimited by ','.

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.3.3005

Key	Release Note	Workaround
VDIA-10340	Password is not saved in ACM login when added from AAfD.
VDIA-10278	AAfD should process ECHO_CANCELLATION parameter in the same format as Workplace.
VDIA-10277	Call appearance should be same from call is observe or initiated.
VDIA-10263	Service observing button is disappeared after network recovery.

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.2.3002

Key	Release Note	Workaround
VDIA-10189	Contact list presence is not getting updated after disconnecting the call in a shared control mode.
VDIA-10183	Contact list presence is not getting updated after disconnecting the call.
VDIA-10182	Contact list presence is not getting updated when agent is on a call.
VDIA-10181	User is unable to initiate DTMF input from keyboard or Dialpad instantly after the call is established or DTMF input is complete.
VDIA-10170	AADS shows signing in when try to add network related parameter.
VDIA-10135	SO Supervisor is unable to initiate service observing after network connect/disconnect.
VDIA-10122	AAfD is in hung state when a user tries to register the agent if connectivity is lost.
VDIA-10121	Unable to clearly see the text in AAfD settings for agent state recovery message.

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6.1.3002

Key	Release Note	Workaround
VDIA-10090	AAD should support hold call for the call button on L100 headsets.
VDIA-10089	Answer and drop call from BT controller are not working.
VDIA-10080	Held call not recovered after network disconnect - connect when changed to another VPN gateway.
VDIA-10049	AAfD is not recovered after SBC failover with shared control mode with another AAfD.

Known issues and workarounds in Avaya Agent for Desktop Release 2.0.6

Key	Release Note	Workaround
VDIA-9880	Unable to sign out from AADS in Avaya Agent for Desktop.
VDIA-9879	Avaya Agent for Desktop is restarted on every instance when logged in with a basic user authentication on AADS.
VDIA-9873	Google Chrome extension does not highlight some of the numbers.
VDIA-9872	Unable to login to ACM with H.323 signaling	Note: No work around for this issue.
VDIA-9767	Third-party parameter from. json does not load and shows error on AADS.
VDIA-9398	Value for type gets changed and URL gets removed after removing one of the screen pops.

Fixes in Avaya Agent for Desktop Release 2.0.6.10.3004

Key	Description
VDIA-10956	One Way audio after unhold (call from an H323 station) in SRTP mode

Fixes in Avaya Agent for Desktop Release 2.0.6.10.3003

Key	Description
VDIA-10852	iGEL buttons in French do not show full label

Fixes in Avaya Agent for Desktop Release 2.0.6.10.3002

Key	Description
VDIA-10994	AAfD crashed during consultative transfer / conference
VDIA-11084	AAFD SC user not able to login with J179 and 96X1 hard phone
VDIA-10734	UI in SC between two AAfD will go out of sync

Fixes in Avaya Agent for Desktop Release 2.0.6.10.3001

Key	Description
VDIA-7207	"Invalid" greeting duration is displaying in English for all other language
VDIA-7208	Refresh timer option "Manual" is displaying in English for all other language
VDIA-8841	Some fields in Directory settings are displaying in English
VDIA-8848	Few fields in dialing rules tab is displayed in English language when any other language is selected except English
VDIA-8851	Unable to add reason code in selected language
VDIA-8852	"DTMF type" is displayed in English language when another language is selected except English
VDIA-9548	SC Mode - Presence icon shows "on a call" when logout the agent
VDIA-9553	SC with J179 - Presence status is not updating after Disconnecting the call
VDIA-10121	Not able to see the text clearly and overlap in AAFD settings for Agent state recovery message
VDIA-10182	Contact list presence is not getting updated when agent is on call
VDIA-10183	Contact list presence is not getting updated after disconnecting the call
VDIA-10362	AAfD goes into previously used Aux code after RONA
VDIA-10398	Focus is not on first call appearance field after call is dialed and dropped
VDIA-10463	In Consistent State of DTMF when earlier call is unhold while mid transfer/conference
VDIA-10490	Application menu position causes incorrect mouse to click
VDIA-10507	Click-to-dial performance is causing lagging in other apps
VDIA-10511	Some widgets can't be detached or moved
VDIA-10516	AAfD Feature button aut-msg-wt does not light up in desk phone mode
VDIA-10584	Screen pop opens wrong URL in Chrome when VDN name includes spaces
VDIA-10587	Able to send DTMF even in network unreachable
VDIA-10755	Not able to paste LDAP contact
VDIA-10767	Unable to take focus of call panel after a call
VDIA-10768	Call history incorrect and changes after restart

Fixes in Avaya Agent for Desktop Release 2.0.6.9.3003

Key	Description
VDIA-10950	Stats console timer resets to 0 after one hour
VDIA-10931	Not able to paste LDAP contact
VDIA-10928	UI in SC between two AAfD will go out of sync
VDIA-10925	IGEL buttons in French do not show full label
VDIA-10445	RTCP Report does not contain DSCP flag bit

Fixes in Avaya Agent for Desktop Release 2.0.6.9.3002

Key	Description
VDIA-10847	Focus is not on first call appearance field after call is dialed and dropped

Fixes in Avaya Agent for Desktop Release 2.0.6.9.3001

Key	Description
VDIA-10729	Unable to send DTMF in Shared Control Mode
VDIA-10725	One-way audio on internal VDN call
VDIA-10709	AAfD saves invalid parameters in config.xml when used with Lock Manager
VDIA-10708	Call not released locally after it has completed transfer in Other Phone mode
VDIA-10610	After network recovery if try to send dtmf/transfer/conf then call state becomes inconsistent
VDIA-10609	While Network disconnect try to transfer/ conference call, after recovery of network shows both buttons disabled
VDIA-10608	Call is dropped in conference when network disconnect
VDIA-10591	DEFAULT AUX Error for reason codes while login from ACCCM
VDIA-10585	H.323 - Agent not able to answer call after login
VDIA-10578	DTMF is sent when using backspace or back button from call panel
VDIA-10564	Agent shows Offline when changing state during call

Fixes in Avaya Agent for Desktop Release 2.0.6.8.3002

Key	Description
VDIA-10793	Stats console timer resets to 0 after one hour
VDIA-10801	H.323 - Caller number is displaying incorrect in call appearance during outgoing call
VDIA-10815	Incoming call-forwarded call displays "3" in AAfD Call panel
VDIA-10824	AAfD logs should not be captured into iGel system log files
VDIA-10825	q-calls feature button does not light up when call in queue
VDIA-10826	AAfD sending # during login for Aux Reason Code
VDIA-10829	Tool tip not displaying correctly when drop a call while changing the state to ACW mode
VDIA-10841	AAfD user hears white noise after transfer
VDIA-10866	Focus is not on first call appearance field if Hide interface is unchecked
VDIA-10867	UI change observed at all Lines
VDIA-10915	Screen pop opens in wrong time in Consultative transfer case
VDIA-10963	Station cannot log in when station ID contains a space after the extension number
VDIA-10951	Presence shows Unknown on AAFD 2 for J179 and AAFD in SC mode for idle state

Fixes in Avaya Agent for Desktop Release 2.0.6.8.3001

Key	Description
VDIA-10540	Held call can't be retrieved after failover
VDIA-10445	RTCP Report does not contain DSCP flag bit
VDIA-8636	Tool Tip is not Displaying in contact list for agent presence

Fixes in Avaya Agent for Desktop Release 2.0.6.7.3001

Key	Description
VDIA-10616	AAFD crash while moving the widgets around
VDIA-10431	AAfD saves invalid parameters in config.xml when used with Lock Manager

Fixes in Avaya Agent for Desktop Release 2.0.6.6.3001

Key	Description
VDIA-10263	Service observing button is disappeared after network recovery
VDIA-10428	AAFD freezes / grey screen when minimize to tray and maximize
VDIA-10464	AAFD crashed when while trying to register the agent if loses network connectivity
VDIA-10474	Unable to cancel consultative transfer in H323
VDIA-10491	No caller display for incoming ACD call from Anonymous callers H323
VDIA-10505	During ACM TC mode login, Agent is not getting logged in for the first attempt
VDIA-10520	AAfD Returns 403 Forbidden for SBC REFER
VDIA-10525	User unable to login Other Phone mode - required features not found
VDIA-10534	AAfD is not registered with H.323 by key exchanging mode
VDIA-10540	Held call can't be retrieved after failover
VDIA-10544	AADS: Station password field should not be disabled if SIPHA1 parameter was received from AADS for H.323
VDIA-10550	Active call panel is missing call direction arrow
VDIA-10582	One-way voice path after changing the VPN gateway during active call

Fixes in Avaya Agent for Desktop Release 2.0.6.5.3007

Key	Description
VDIA-10135	SO Supervisor is unable to initiate service observing after network connect/disconnect
VDIA-10165	Supervisor in Coaching mode should not show error when Agent hold call
VDIA-10377	Password is not saved in ACM login when added from AAFD and it crashes
VDIA-10402	DTMF tones are sent in middle of the transfer/ conference and looks inconsistence
VDIA-10420	Unable to complete consultative transfer or conference after hold-unhold (H323)
VDIA-10421	2 active calls are displayed after several hold-unhold during consultative conference (H323)
VDIA-10427	Maximize AAFD and close the widgets, shows gray screen
VDIA-10469	Agent Sign In failed for the 1st attempt when "Sign In All" option is clicked
VDIA-10472	After alt-tabbing from the main window and then back, the focus is set to the Menu button instead of the widget which had the focus

Fixes in Avaya Agent for Desktop Release 2.0.6.5.3006

Key	Description
VDIA-10436	Valid or Invalid number Conference failed Call goes in held state for around 40 secs
VDIA-10423	AAfD Unable to save local contacts with ACM integration
VDIA-10418	One-way audio issue when call is established in STRP call with multiple SBC.
VDIA-10408	When a user tries to attach separated widget to the main window, the gray zone should be expanded a bit for convenience
VDIA-10401	"Use Number Keys to produce tones" message is not displayed on second call appearance
VDIA-10395	Multiple UI message when tried to dial from Dialpad
VDIA-10390	Conference stuck in "Waiting for Conference" or "Call Held"
VDIA-10386	Valid or Invalid number Transfer failed Call goes in held state for around 40 secs
VDIA-10385	Enter key doesn't work if the DTMF Dialpad is focused and enter digits from Dialpad
VDIA-10341	Digits are not cleared from Call work code even after call is disconnected
VDIA-10332	Speed Dial drop down menu does not populate
VDIA-10309	Installation Welcome Window - Left Navigation not updated when Next is clicked
VDIA-10278	AAfD should process ECHO_CANCELLATION parameter in the same format as Workplace
VDIA-10193	One-way speech path after AAfD unhold a DAC or UC call with service observing
VDIA-10191	One-way speech path when use AAfD to make a VDN call
VDIA-10190	Call is held and cannot unhold after AAfD escalated VDN call to conference
VDIA-10175	One-way speech path after unhold when using AAfD to make DAC/UC call or using AAfD to answer VDN call
VDIA-10119	AAfD Click-to-Dial result inconsistent with Google searches in Chrome
VDIA-9767	Not able to load the 3rd party certificate parameter from json and shows error on AADS
VDIA-9019	Disable the mute and speaker on UI in the other phone mode

Fixes in Avaya Agent for Desktop Release 2.0.6.5.3005

Key	Description
VDIA-10546	One-way voice path after changing the VPN gateway during active call.

Fixes in Avaya Agent for Desktop Release 2.0.6.5.3004

Key	Description
VDIA-10541	Agent Sign In failed for the 1st attempt when "Sign In All" option is clicked
VDIA-10538	User unable to login Other Phone mode - required features not found
VDIA-10518	Held call can't be retrieved after failover

Fixes in Avaya Agent for Desktop Release 2.0.6.5.3003

Key	Description
VDIA-10340	Password is not saved in ACM login when added from AAfD.
VDIA-10451	AAfD: Unable to save local contacts with ACM integration.
VDIA-10475	Unable to load the 3rd party certificate parameter from json and shows error on AADS.

Fixes in Avaya Agent for Desktop Release 2.0.6.5.3002

Key	Description
VDIA-10443	One-way audio with multiple SBC on AAfD.
VDIA-10446	Conference stuck in "Waiting for Conference" or "Call Held".

Fixes in Avaya Agent for Desktop Release 2.0.6.5.3001

Key	Description
VDIA-8941	Widget gray space should not be maximizing while maximizing the AAFD if any widget is not open.
VDIA-9036	The Greeting tab is not getting disabled when login with Share control and Other phone
VDIA-9815	User is unable to retrieve the first hold call in mid consultative transfer
VDIA-10122	AAfD goes in hung state while trying to register an agent which loses connectivity.
VDIA-10329	AAfD: Unable to search call history using phone number.
VDIA-10340	Password is not saved in ACM login when added from AAfD.
VDIA-10361	DTMF - Single Call Scenario - when AAfD window is not in focus, it will not accept DTMF from Dialpad window.
VDIA-10373	Enter key function not working on Login Screen.
VDIA-10376	UUI not being passed to screen pop on consultative transfer.
VDIA-10379	AAfD user not able to get any error pop up or toast message if SET Recovery timer is 0.
VDIA-10380	AAfD crashes on active call if the Dialpad is detached to a separate window, then attached again.
VDIA-10381	The line numbers are added to the Greeting table after Qt version update.
VDIA-10383	AADS: DNS discovery returns wrong URL in case the response is not delimited by ','.
VDIA-10396	DTMF - Single Call Scenario - when AAfD window is not in focus, it will not accept DTMF from Dialpad window.
VDIA-10397	Enter key doesn't work if the DTMF Dialpad is focused and enter digits from Dialpad.

Fixes in Avaya Agent for Desktop Release 2.0.6.4.3001

Key	Description
VDIA-10281	AAfD does not work on macOS 11 Bug Sur.
VDIA-10354	Enhance the Dialpad to accept the keyboard input.
VDIA-10353	DTMF - Single Call Scenario - DTMF not accepted when Dial Pad is already opened and VM is called.
VDIA-10352	DTMF - Single Call Scenario - when AAfD window is not in focus, it will not accept DTMF from Dialpad window.
VDIA-10336	"Station Sign out" button is enabled after Avaya agent logout.
VDIA-10281	Update macOS to 11 Big Sur in development.
VDIA-10293	Agent unable to retrieve the call after the network glitch.
VDIA-10289	DTMF input cannot be initiated using keyboard or Dialpad during consultative transfer/conference.
VDIA-10288	DTMF input should be cleared once the call is disconnected.
VDIA-10287	User is unable to initiate DTMF input from keyboard or Dialpad instantly after the call is established or DTMF input finished.
VDIA-10203	Agent State Auto-Recovery flow adjustments.
VDIA-10159	AAfD shall show login dialog when agent not registered, or station not registered.
VDIA-10059	Update Jabra Library for Linux (2.0).
VDIA-10312	AAfD does not apply AADS settings with the list type.
VDIA-10311	Top title bar of non-active call appearances is not highlighted.
VDIA-10192	Avaya agent x64 doesn't generate segmentation dumps.
VDIA-10157	Not able to remove multiple certificate.
VDIA-9749	AAfD shows errors when the network interface card / NIC description has special characters.
VDIA-9554	"Another instance of Avaya Agent is already running" when agent tries to open AAfD in the beginning of its shift.

Fixes in Avaya Agent for Desktop Release 2.0.6.3.3008

Key	Description
VDIA-10447	Conference stuck in "Waiting for Conference" or "Call Held".

Fixes in Avaya Agent for Desktop Release 2.0.6.3.3007

Key	Description
VDIA-10418	One-way audio issue when call is established in STRP call with multiple SBC.

Fixes in Avaya Agent for Desktop Release 2.0.6.3.3006

Key	Description
VDIA-10318	DTMF - Single Call Scenario - when AAfD window is not in focus, it will not accept DTMF from Dialpad window.

Fixes in Avaya Agent for Desktop Release 2.0.6.3.3005

Key	Description
VDIA-10378	AAfD crashes on active call if the Dialpad is detached to a separate window, then attached again.

Fixes in Avaya Agent for Desktop Release 2.0.6.3.3004

Key	Description
VDIA-10318	DTMF - Single Call Scenario - when AAfD window is not in focus, it will not accept DTMF from Dialpad window.
VDIA-10358	Focus is sent to another call appearance during DTMF input in consultative conference/transfer.

Fixes in Avaya Agent for Desktop Release 2.0.6.3.3003

Key	Description
VDIA-10318	DTMF - Single Call Scenario - when AAfD window is not in focus, it will not accept DTMF from Dialpad window.
VDIA-10334	DTMF - Single Call Scenario - DTMF not accepted when Dial Pad is already opened and VM is called.
VDIA-10350	Enhance the Dialpad to accept the keyboard input.

Fixes in Avaya Agent for Desktop Release 2.0.6.3.3002

Key	Description
VDIA-10276	Agent unable to retrieve a held call after the network glitch.
VDIA-10181	User is unable to initiate DTMF input from keyboard or Dialpad instantly after the call is established or DTMF input is done.
VDIA-10261	DTMF input should be cleared once the call is disconnected.
VDIA-10279	DTMF input cannot be initiated using keyboard or Dialpad during consultative transfer/conference.

Fixes in Avaya Agent for Desktop Release 2.0.6.3.3001

Key	Description
VDIA-10086	Update Jabra Library for Mac (2.0).
VDIA-10199	Installer language setting shall be applied to AAfD language
VDIA-10195	Avaya Agent crashed during 1st call unhold from CTI in TC mode.
VDIA-10180	Presence status not updating in AAfD.
VDIA-10170	AADS shows signing in forever - not able to login to AADS.
VDIA-10169	AAfD WebLM connection fails when WebLM DNS record changes in Dual Data Centre HA Design.
VDIA-10168	No audio for 2nd incoming call for SRTP telecommuter.
VDIA-10158	The error message indicated the agent is logged out while it is in Ready state.

Fixes in Avaya Agent for Desktop Release 2.0.6.2.3002

Key	Description
VDIA-10148	AAfD in H.323 mode do not show VDN names on incoming ACD calls after call is not answered by agent and routed to same or another agent.
VDIA-10147	AAfD does not save station/agent credentials when used in ACM mode.
VDIA-10120	AAfD getting crash when trying to login to a station.
VDIA-10081	First call panel's combo box has focus when it is not visible to the user.
VDIA-10047	Agent unable to send DTMF directly from keyboard.

Fixes in Avaya Agent for Desktop Release 2.0.6.1.3002

Key	Description
VDIA-10025	AAfD does not provide DTMF option with consultative transfers and conferences.
VDIA-10039	AAfD in H.323 mode do not show VDN names on incoming ACD calls.
VDIA-10010	One-way audio on first Hold/Unhold of inbound call in Telecommuter with SRTP.
VDIA-10004	Update the EULA and license text in AAfD.
VDIA-10003	Held call is not recovered after the network is disconnected.
VDIA-10000	AAfD application is getting stuck on logout.
VDIA-9997	AAfD loses local configuration after a crash.
VDIA-9995	AAfD client disappears when unhold call while another call is on hold of after dropping a call.
VDIA-9994	Need to correct MacOS bundle for codesign.
VDIA-9992	AAfD cannot Login after switching from Desk Phone to My Computer mode.
VDIA-9991	Another instance of Avaya Agent for Desktop is running when click-to-dial option is used.
VDIA-9989	One-way voice path on second call in telecommuter mode SRTP.
VDIA-9988	One-way voice path post unhold during telecommuter conference.
VDIA-9987	Audio path is lost on PSTN number after hold/unhold on mid conference/transfer in TC mode.
VDIA-9944	RTCP Cname parameter is not updated after IP address change.
VDIA-9939	Uninstall using /VERYSILENT flag still shows window and option not available in registry.
VDIA-9920	Avaya Agent for Desktop is getting logged in without certificate using TLS.
VDIA-9310	Avaya Agent for Desktop crashed during login.
VDIA-9175	Signaling DSCP & 802.1p values are set to 0 when unchecked and saved
VDIA-8869	Thin Pro - Avaya Agent for Desktop getting crashed during launch if certificate authority is used in Identity certificate.
VDIA-8859	Handle close event from Linux when it is shutting down.
VDIA-7904	AAfD network issues.
VDIA-9042	CTI call control is lost after SBC failover.
VDIA-9788	UUI not being passed to the transferred call.
VDIA-9208	Avaya L100 headset does not support the call control Basic and Advance HID API.

Fixes in Avaya Agent for Desktop Release 2.0.6

Key	Description
VDIA-9762	Greeting is not playing at a customer side.
VDIA-9748	Avaya Agent for Desktop does not show CLI for an incoming call.
VDIA-9747	The auto dial feature button losing label and number.

Troubleshooting the installation

Support for Avaya Agent for Desktop is available through Avaya Technical Support.

If you encounter trouble with Avaya Agent for Desktop:

Retry the action. Follow the instructions in written or online documentation carefully.
Check the documentation that came with your hardware for maintenance or hardware-related problems.
Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available.
If you continue to have a problem, contact Avaya Technical Support by:
a. Logging on to the Avaya Technical Support Web site http://www.avaya.com/support
b. Calling or faxing Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support Web site.

You may be asked to email one or more files to Technical Support for analysis of your application and its environment.

Note: If you have difficulty reaching Avaya Technical Support through the above URL or email address, go to http://www.avaya.com for further information.

When you request technical support, provide the following information:

Configuration settings, including <Product Name> configuration and browser settings.
Usage scenario, including all steps required to reproduce the issue.
Screenshots, if the issue occurs in the Administration Application.
Copies of all logs related to the issue.
All other information that you gathered when you attempted to resolve the issue.

Tip: Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Contacts listings on the Avaya Web site.

For information about patches and product updates, see the Avaya Technical Support Web site https://support.avaya.com.

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