Poly Sync 20/Sync 20+ Series Bluetooth Speakerphone User Guide
First-time setup
Important: Your speakerphone is shipped from the factory in a Deepsleep mode to conserve battery. Activate your speakerphone by connecting the USB cable to a power source before first use.
- Connect speakerphone USB cable to a wall charger or computer. When your speakerphone is activated, the LED bar lights up.
Diagram shows connecting the speakerphone USB cable to a wall charger or computer. An arrow indicates the connection. The speakerphone's LED bar lights up when activated. - Connect or pair your speakerphone to take calls or stream media.
Controls and status lights
A portable speakerphone with mobile and corded connectivity.
Diagram of the Poly Sync 20 speakerphone showing various buttons and ports. Labeled controls include: Power button (⚡), Bluetooth pairing button (?), Volume up/down buttons (➕/➖), Mute button (?), Call button (?), Teams button (for Teams model only), USB-A phone charge port ([USB-A port icon]). Also indicates headset (?), computer (?), and phone (?) connectivity icons.
- Pause/play media: Pause/play media (default). Customize feature in Poly Lens Desktop App. Note: Play/pause feature may not function with web-based apps.
- Microsoft Teams interaction: Press to interact with Microsoft Teams (Teams model only, desktop application required).
- Volume down: Volume down (➖)
- Mute/unmute: Mute/unmute (?)
- Volume up: Volume up (➕)
- Call: Call (?)
- Voice assistant: Siri, Google Assistant (?️): Default voice assistant (smartphone feature).
- Power: Power on/off (⚡)
- USB-A charge port: USB-A phone charge port ([USB-A port icon])
- Bluetooth pairing: Bluetooth pairing (?)
LEDs
LED bar
| LED bar | What lights mean |
|---|---|
| Crossing blue pattern | Pairing |
| Solid blue | Pairing successful (connected) |
| Flashing green | Incoming call |
| Solid green | In a call |
| Solid red | Mute active |
LEDs do not illuminate in standby mode.
Be safe
Please read the safety guide for important safety, charging, battery and regulatory information before using your new speakerphone.
USB Bluetooth adapter
Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your computer to connect to high-fidelity computer audio.
Adapter's USB connection and design may vary, but function is the same.
Standard LEDs
| USB LEDs | What they mean |
|---|---|
| Flashing red and blue | Pairing |
| Solid blue | Device connected |
| Flashing blue | On a call |
| Solid red | Mute active |
| Flashing purple | Streaming media from computer |
LEDs when Microsoft Teams* is detected
| USB LEDs | What they mean |
|---|---|
| Flashing red and blue | Pairing |
| Solid purple | Microsoft Teams connected |
| Flashing blue | On a call |
| Solid red | Mute active |
| Pulsing purple | Microsoft Teams notification |
*Requires Microsoft Teams desktop application.
Setup
Mobile setup
- With your speakerphone powered on, press the Bluetooth button (?) for 2 seconds. You hear "pairing" and the LED flashes a crossing blue pattern.
- Activate Bluetooth on your mobile device and set it to search new devices. Select "Poly Sync 20."
- Pairing is successful when you hear "pairing successful" and the LED flashes blue.
Corded setup
Connect the USB cable from the speakerphone to the USB port on your computer.
In corded mode, the speakerphone powers on without using the Power button.
USB adapter setup (adapter models only)
Your Bluetooth USB adapter comes pre-paired to your speakerphone.
- Power on your speakerphone and insert the Bluetooth USB adapter into your computer.
- The USB adapter LED flashes and then turns solid to indicate the speakerphone is connected to the USB adapter. You hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid. Adapter design may vary.
- Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your headset behavior through advanced settings and options.
Configure USB adapter
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your Bluetooth USB adapter.
Windows
- To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 or Plantronics BT600, set it as the Default Device and click OK.
- To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.
Mac
- To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Poly BT700 or Plantronics BT600.
Pair USB adapter again
Typically, your USB adapter is pre-paired to your Poly audio device. In the event that your adapter is disconnected or bought separately, you will need to pair the adapter to your Poly device. The adapter pairing method depends on which USB adapter you use.
Pair BT700 USB adapter again
Your USB adapter requires Poly Lens Desktop App to pair to a Poly audio device. Download: poly.com/lens.
Diagrams show BT700 USB-C and BT700 USB-A adapters.
- Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
- Put your Poly audio device in pair mode.
- Launch Poly Lens Desktop App and navigate to Poly BT700.
- Put your Bluetooth USB adapter into pair mode by selecting "Pair new device" on the adapter's main page or overflow menu. Your adapter flashes red and blue. Pairing is successful when you hear "pairing successful" and "PC connected" and the Bluetooth USB adapter LED is solid.
To pair again using Plantronics Hub Desktop App, navigate to the app's Poly BT700 general settings and select "Pair."
Pair BT600 USB adapter again
Diagrams show BT600 USB-C and BT600 USB-A adapters.
- Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
- Put your Poly audio device in pair mode.
- Put your Bluetooth USB adapter into pair mode by pressing and holding the recessed pair button with a pen or paperclip until the Bluetooth USB adapter flashes red and blue.
Adapter design varies by USB connection. Pairing is successful when you hear "pairing successful" and "PC connected" and the Bluetooth USB adapter LED is solid.
Charge
Check battery status
- With speakerphone inactive, tap the Power button (⚡) to hear battery status.
- With speakerphone inactive, tap any button to view the LED bar.
Battery status LEDs
| LED bar | Battery status |
|---|---|
| Solid white long bar | Battery full |
| Solid white medium bar | Battery high |
| Solid white short bar | Battery medium |
| Solid red | Battery low |
| Red flashes | Battery critical |
LEDs do not illuminate in standby mode.
Charge
Charge the speakerphone via USB using your computer or a wall charger (not provided). The LED bar pulses while charging and turns solid white when fully charged. Allow 4 hours for a full charge.
For faster charging, connect to a wall charger or to your computer's quick-charge USB port, if available.
Charge your mobile phone
With the speakerphone powered on, charge your phone by connecting your phone's charge cable to the speakerphone USB-A port (cable not provided).
Speakerphone battery level must be medium or higher.
Connection provides power only.
Load software
Customize your device behavior through advanced settings and options with Poly Lens Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.
Device settings are also available in Plantronics Hub Desktop App.
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.
Update your device using your computer with Poly Lens Desktop App. Download at poly.com/lens.
While updating:
- Do not use your Poly device until the update is complete.
- Disconnect your Poly device from paired devices such as phones, tablets and computers.
- Do not start a second update from a second device.
- Do not stream media.
- Do not answer or place a call.
Daily Use
Power
Press the Power button (⚡) for 2 seconds to power on or off. The LED bar illuminates when powered on.
Answer or end a call
Press the Call button (?) to answer or end a call.
Launch Microsoft Teams (Teams model only)
Your device has a Teams button to quickly view and use the Microsoft Teams desktop app. The Teams button pulses when you have a meeting or notification.
- When not on a call, tap the Teams button to view Microsoft Teams app on your computer.
- When the Teams button LED pulses purple, tap to view your Teams notifications or meeting.
Teams model and open Teams desktop application required. Teams mobile application is not supported.
Mute/Unmute
During an active call, press the Mute button (?) to mute or unmute the microphones. Manage mute settings in Poly Lens Desktop App.
Volume
Press the Volume up (+) or down (-) buttons to increase or decrease volume.
Adjust speakerphone microphone volume: Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Voice assistant (smartphone feature)
Siri, Google Assistant, Cortana: Press and hold the Call button (?) for 2 seconds to activate your phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.
Customize your speakerphone
Customize your Rocket button feature in Poly Lens Desktop App. Play/pause media is the default feature when you tap the Rocket button.
Choose from:
- Play/pause audio (default)
- Device status check
- Clear trusted device list
- Mobile calls only: Default voice assistant (Siri, Google Assistant)
- Redial
- Hold/resume call (varies by softphone)
More Features
Attach lanyard
Use the lanyard to carry speakerphone on your wrist. The lanyard slot is located on the side of the speakerphone. Note: Lanyard is included in box.
- Insert the loop through one side of the slot and push through to the other side.
- Thread the lanyard through the loop and pull to secure.
Diagram shows inserting the lanyard loop through the slot on the speakerphone and then threading it through the loop to secure.
Troubleshoot
| Issue | Solution |
|---|---|
| When I attempt to use my speakerphone for the first time, it does not power on. | Your speakerphone is shipped from the factory in a Deepsleep mode to conserve battery. Activate your speakerphone by connecting the USB cable to a power source before first use. |
| My speakerphone doesn't charge as quickly as expected. | For faster charging, connect the USB cable to a wall charger or to your computer's quick-charge USB port, if available. |
| (Teams model only) How do I interact with Microsoft Teams? |
|
| How do I customize the Rocket button feature? |
|
What's in the box
Contents may vary by product.
- Speakerphone
- Carrying case
- Bluetooth USB Adapter (Poly Sync 20+ only; Design may vary)
- Lanyard
- Quick start guide
Support
NEED MORE HELP? poly.com/support
Manufacturer: Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States
Plantronics B.V. Scorpius 171 2132 LR Hoofddorp Netherlands
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.
Model ID: SY20/SY20-M USB-A/USB-C (may be followed by /BT600, /BT600C, /BT700, or /BT700C). System: Poly Sync 20 has a SY20/SY20-M speakerphone. Poly Sync 20+ has a SY20/SY20-M speakerphone and a BT600, BT600C, BT700, or BT700C adapter.
218453-06 09.21
