Bonsaii C279-A Paper Shredder Instruction Manual
Tips
Thank you for choosing our product! To ensure machines are free of quality issues, Bonsaii conducts 100% inspections. However, some shredded papers may remain in the wastebasket or on the blades during machine testing. If this causes any discomfort or inconvenience, please contact Bonsaii customer service for assistance. Replacements for missing or damaged parts will be shipped.
Customer Service: support@bonsaii.com
Important Safety Information
- Please read and keep this manual for future reference.
- Carefully read each step and follow the correct sequence of operation.
- Place the equipment on a flat and stable surface to prevent tipping over, which may cause the machine to crack or become unusable.
- The device should be placed as close as possible to an accessible wall outlet.
- Do not disassemble, modify, or repair the device to avoid electric shock, injury, or machine damage.
- When emptying the wastebasket, moving the device, or not using it for a period, ensure the device is turned off and unplug the power plug to prevent fire or electric shock.
- Do not use flammable liquids, gases, water, or cleaners to clean the device to avoid fire or electric shock.
- Do not use the device in a high temperature, high humidity, or heavily dusty environment to prevent fire, electric shock, or machine malfunction.
- Do not put tape, carbon copy paper, fabric, plastic film, etc., into the device for shredding to avoid damage to the machine.
- Do not damage or process the power cord, and do not place heavy objects on the cable to avoid fire, injury, or electric shock.
- If smoke or odor occurs during use, immediately turn off the power and stop using it to prevent fire or electric shock.
- Do not use the shredder or power cord if it is damaged or defective to avoid fire or electric shock.
- Do not shred greeting cards with sound chips or batteries to avoid fire or electric shock.
- Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.
- This appliance has a polarized plug (one blade is wider than the other). For safety purposes, this plug is intended to fit in a polarized outlet only one way. If the plug doesn't fit fully into the outlet, try inserting it in the opposite direction. If it still does not fit, contact a qualified electrician. Do not attempt to defeat this safety feature.
Important Safety Introductions Before First Use
Warning
- Do not allow children to use the machine. There are sharp blades inside the machine; exercise caution.
- Do not put your hand close to the shredder blades and the paper feed opening. There are sharp blades inside the machine; exercise caution.
- Do not let hair near the shredder's feed opening. If hair is accidentally sucked in, use the "reverse function" to remove the danger.
- Keep clothing or small items (ties, necklaces, sleeves, jewelry) away from the paper shredder's feed opening.
- Do not use flammable liquids, gases, water, and cleaner to clean the machine to avoid fire accidents.
- Do not touch sharp edges to avoid injury.
- This equipment is not intended for use by children. Avoid touching the media feed opening with hands, clothing, or hair. Unplug this equipment when not in use. Hazardous moving parts are present; keep body parts away.
It cannot shred over 10 sheets at one time. One folded sheet of paper equates to 2 sheets of paper. Heavier paper, humidity, or other than rated voltage may reduce capacity. 85% Maximum sheets per pass to avoid jams.
Know Your Shredder
The Bonsaii C279-A Paper Shredder features a control panel (1) for its four statuses: REV, OFF, FWD, AUTO. An indicator light (2) shows work status (green) and overheat (red). Paper is inserted into the feed opening (3). The shredder has a handle (4), a wastebasket (5), and a transparent window (6). For safety, the shredder operates only when the shredder head is correctly positioned and used with the supplied wastebasket, engaging a safety interlock switch.
Technical Specifications
| Voltage | Feed Opening (L*W) | Shred Capacity | Shred Type | Basket Capacity | Shred Paper Size | Product Size (L*W*H) | Shreddable Medium |
|---|
| 120 VAC, 60Hz | 220 x 3.4mm | 10 sheets/time (A4 20LB), one credit card/time | Cross cut | 5.5 Gallon | 13/64 x 45/64 Inches | 12.64 x 7.91 x 18.5 Inches | Paper, plastic credit card, staple, clips |
Tips: One folded sheet of paper equates to 2 sheets of paper. Heavier paper, humidity, or other than rated voltage may reduce shredding capacity.
Warning!
1. Bin Full:
When paper scraps fill the wastebasket window, empty the bin to prevent paper jams. Never let the bin be totally full; otherwise, paper scraps will be pulled into the cutters and cause jams.
If the shredder is jammed: ① Unplug it, empty the bin, and clean paper scraps in the cutter. ② Place the shredder head on the bin properly, plug in the machine, slide the switch to REV for 5 seconds, then slide it to FWD for 5 seconds again, repeating 2-3 times.
Visual description: An illustration shows a shredder with a full wastebasket, indicating it needs to be emptied. Another illustration shows the shredder head lifted from the wastebasket, with an arrow pointing to the wastebasket, indicating that if the wastebasket becomes full and is not emptied, it will clog the machine's output.
2. No Trash Bag:
If using a plastic bag to line the wastebasket, remove it. This may cause the shredder not to operate properly.
Visual description: An illustration shows a wastebasket with a plastic bag inside, indicating "No Trash bag".
Do Not Shred:
The shredder is not designed to shred the following items:
- Large paper clips
- CDs/DVDs
- Window envelopes, insulated envelopes, or unopened junk mail
- Adhesive materials (e.g., glue)
- Newspaper
- Continuous computer paper
- Cardboard
- Credit cards made of metal
- Laminated documents and magazines
Operating Instructions
Control Switch
Use the switch on the unit to select one of the following settings by sliding it left or right.
Visual description: An image shows the shredder's control panel with a slider switch labeled FWD, AUTO, OFF, REV.
AUTO
This setting allows the shredder to start automatically when paper is inserted into the feed slot. Always feed paper as straight as possible. The shredder will stop automatically once paper has passed through. Continuous operation is limited to approximately 4 minutes.
Visual description: An image shows the control panel with a green "Power" indicator and a red "Overheat" indicator with "Wait 30 min" text. The switch is set to AUTO.
OFF
This setting turns off all shredder features. For safety, it is recommended to leave the shredder in the "OFF" position when unattended or not in use.
Visual description: An image shows the control panel with the switch set to OFF.
REV (REVERSE)
In the unlikely event of a paper jam, the reverse setting can help clear paper from the cutters that did not pass through. Never attempt to clear a jam using reverse function until the wastebasket has been emptied.
FWD (Forward Normal Rotation)
Slide the switch to this position and use hard paper (like folded paper, postcards, or cardboard) to push out jammed paper. This manually activates the shredder into cutting mode. The machine will not stop automatically in this mode; the switch should be slid to AUTO or OFF after use.
LED Status Indicators
Ready (Power On)
The green LED light indicates the shredder is "On" and ready to operate when paper is inserted.
Overheat
The red light indicates the shredder has operated continuously beyond its maximum shred time and needs to cool down. If this happens, switch the shredder off for 30 minutes or longer before resuming normal operation.
Visual description: An image shows a red "Overheat" indicator with "Wait 30 min" text.
Product Maintenance
Warning: Failure to properly maintain your shredder will void the warranty. Oil the shredder blades monthly with basic vegetable, cooking oil, or shredder oil. Following the oiling procedure helps keep the shredder blades operating well for many years.
Oiling Procedure:
- Turn off shredder.
- Apply shredder oil across the paper entry.
- Turn shredder to reverse mode for 3-5 seconds.
Note: Lubricating oil is not included.
Visual description: An illustration shows a hand applying oil to the paper entry slot of the shredder.
Caution: Risk of Explosion!
- Do not spray or store any aerosol products (such as cleaners, flammable liquids, gases, oils, etc.) inside or around the shredder.
- Do not use compressed air cans on the shredder.
Tips: Only use professional shredder lubricant for maintenance. Strip-cut shredders work best with lubricant oil packets, such as the Bonsaii shredder lubricant oil packet (available in 24-pack/12-pack).
Note: Shredder lubricant sheets are not included with the product.
Troubleshooting
| Malfunction | Reason | Solution |
|---|
| The shredder does not work | The power plug doesn't connect to the power supply. | Make sure the unit is plugged in and that the outlet is in good working order. |
| The shredder switch is not set to the "AUTO/ON" position. | Make sure the plug is inserted into the correct power outlet, and flip the switch to the "AUTO/ON" position; the power indicator lights up. |
| Overheating with extended use. | If the shredder has operated continuously beyond the maximum running time and overheated, the unit will automatically shut off. If this happens, switch the shredder off for 40 minutes or longer before resuming normal operation. |
| Safety interlock switch not operating properly. | Make sure the shredder head is correctly seated onto the included wastebasket, with all words and icons facing towards you. The head unit is designed to work only with the integrated wastebasket. The shredder is equipped with a safety interlocking mechanism, preventing it from working when the head unit is lifted, removed, or accidentally knocked over. The shredder will not function until the head unit is properly assembled. |
| Using plastic bag to line the wastebasket. | Remove it. This may cause the shredder not to operate properly. |
| The waste paper basket is full. | Empty the waste paper basket. |
| The activation sensor of the shredder is not activated. | Make sure to insert paper or credit card into the center of the paper feed slot (especially for smaller paper or credit cards) to activate the device. |
| Damage of power cable. | Replace the power cable with the same parameters by a professional person or contact Bonsaii customer service. |
| Other issues. | Kindly contact Bonsaii customer service. |
| Unable to shred paper. | Shred materials that are not compatible with the machine. | Never shred the following items: large paper clips (if unable to remove, try to remove small paper clips if possible), envelopes (especially those with windows or adhesive flaps), adhesive materials such as label stickers or sticky notes, newspaper, thin paper, or any similar type of paper, transparencies, film or laminated documents, long forms or rolled paper, cardboard/corrugated cardboard or fabric, plastic or hard objects (except for applicable credit cards and CDs). |
| The shredder is constantly running while in "Auto (On)" mode. | The mechanical sensors may be covered with paper scraps and other debris. The mechanical sensors are located in the middle of the shredder's paper feed slot and appear as small plastic dividers. | The activation sensor of the shredder may get jammed with paper. Insert a credit card or any rigid card material (such as an old greeting card or folded document) directly into the center of the paper feed slot and apply force to help push the jammed paper. This usually clears any paper blockage in the activation sensor and paper feed slot. |
| Paper is jammed in the paper feed slot or the output tray. | 1) Lift up the shredder and check whether the outlet is blocked by paper. If there is a lot of paper attached to the outlet, disconnect the power supply, manually remove the paper at the outlet, and then place the shredder on the waste paper basket correctly. Move "control panel" from "REV" to FWD position for 3-5 seconds (repeat operation around 2-3 times if a serious jam). 2) Switch the shredder to Reverse (REV) mode. While in Reverse, the shredder will back up and loosen the jammed paper. If required, you may need to tug and remove several sheets to effectively clear the machine. When jammed paper is loosened or removed, switch back to the Auto-On mode to continue shredding. Repeat steps if needed. 3) With stubborn situations where the reverse function does not help, you may need to clean the jammed paper with shredder oil (cooking oil is acceptable, but don't use aerosol). Start by drizzling oil into the feed slot where the paper is jammed. Let it soak for about 30 minutes to completely saturate. Turn the shredder to Auto-On (or FWD) mode. If required, an index card or a rigid sheet of cardstock (old greeting card or folded file folder) can be fed into the shredder to help push the jammed paper through. 4) With the shredder unplugged, you may use a set of needle-nose pliers or tweezers to remove the blockage. |
| The shredder runs in "Rev (Reverse)" mode but not in "Auto (On)" mode. | The paper feed slot may also get paper jams. | Insert a credit card or any stiff cardstock (such as an old greeting card or folded file) directly into the center of the paper feed slot and apply pressure to push the cardstock out. This usually clears any paper jams. |
Limited Warranty
Warranty Period: Machines are covered by a 1-year limited warranty, and cutters are warranted for 1 year from the date of original retail purchase. The warranty is not transferable to any subsequent purchaser or recipient of the product.
Bonsaii offers a 30-day money-back guarantee. During this period, if the product has manufacturing defects or fails to meet expectations, Bonsaii should be notified via email within 30 days of receiving the product. Bonsaii will assist in returning or replacing the product. Once the complete return is processed, the original payment method will be refunded in full. After 30 days, a restocking fee of 20% may be charged for the return, and all shipping and handling costs will be borne by the customer. After 60 days, the product is non-refundable.
Further details regarding returns:
If a damaged product is received, Bonsaii must be notified within 48 hours of receipt. Bonsaii will investigate the claim and inform the shipping company of the damage. All packaging should be kept for Bonsaii or the shipping company to inspect if necessary. These investigations may take a few days, but replacement of goods will be processed as soon as possible.
If the product has defects or damages, Bonsaii aims to resolve the issue as quickly as possible with the help of its customer support team and quality assurance team. They will need order information and details of the issues encountered. Please inform Bonsaii of concerns by email and provide the order number. Bonsaii may require a short video or photos of the product's flaws. After preliminary analysis, if defects are confirmed, a brand-new replacement product will be sent immediately. If it is determined that the product has no defects, Bonsaii will provide correct instructions for use and assist in using the product correctly.
In line with Bonsaii's policy of continuous development, Bonsaii reserves the right to change this product, packing, and documentation specification without notice.
For any questions or confusions, please contact Bonsaii at support@bonsaii.com.
Contact Information
BONSEN VIETNAM TECHNOLOGY CREATION CO.,LTD
📍 Plot No.14 (XN 14-2), Lai Cach Industrial Zone, Lai Cach Town, Cam Giang district, Hai duong Province, VN Postal code: 174700
support@bonsaii.com
Made in Vietnam
C279-A 20250214 A0
