What's in the Box
Ensure all items are included. If anything is missing, please contact support@eufy.com.
- eufyCam S3 Pro Cameras (quantity varies: x2, x3, or x4)
- HomeBase S380
- Mounting Brackets (quantity varies: x3, x4, or x6)
- USB Charging Cable
- Ethernet Cable
- Power Adapter for HomeBase
- Positioning Stickers (quantity varies: x3, x4, or x6)
- Screw Packs (quantity varies: x3, x4, or x6)
- Reset Needle & Hard Drive Screws
- Backup Solar Panel(s) (quantity varies: x1, x1, or x2)
- 1 TB Hard Drive
- QSG Quick Start Guide
The number of cameras, accessories, and backup solar panels varies depending on the kit purchased.
Before Mounting
1. Download eufy Security App
Download and install the eufy Security app from your device's app store. Sign in or create an account.
App Store and Google Play logos are shown, indicating where to download the app.
Setup Steps
2. Add HomeBase
Follow the in-app instructions to add your HomeBase to the eufy Security system.
Diagram shows connecting the HomeBase to a power adapter and an Ethernet cable to a router.
3. Add Cameras
Follow the in-app instructions to add cameras and sync them with your HomeBase.
Diagram shows a camera being placed near the HomeBase and a button press on the HomeBase labeled 'SYNC'.
4. Fully Charge the Cameras
Fully charge the cameras before their first use. This process may take up to 8 hours for each camera.
Diagram shows a camera connected via USB cable to a power adapter (5V USB Charger, not provided). A battery icon indicates charging, with an 8h indicator.
5. Check Wi-Fi Signal
Take the camera and your smartphone to the desired mounting location to test the Wi-Fi signal strength.
Diagram shows a person holding a camera and a phone outside a house, indicating a good Wi-Fi signal strength check.
Mounting Your eufyCam
1. Choose a Location
Select a suitable location for your camera. Consider the camera's field-of-view and motion detection zone.
Diagram illustrates the camera's field-of-view extending up to 40 ft (12 m) and a recommended mounting height of 7-10 ft (2-3 m) for optimal motion detection.
2. Position & Drill Holes (for Concrete or Brick Wall)
Skip this step if mounting on a wooden wall. You may need a screwdriver, a 6mm drill, and a ladder.
Diagram shows a template being placed on a wall, with drill marks indicated. A drill and screwdriver are shown as required tools. The drill bit size is specified as 16/64" (6mm).
3. Install the Mounting Base
Rotate the knob on the mounting bracket to loosen and disassemble it. Firmly install the mounting base using the two long screws provided.
Diagram shows the mounting bracket being disassembled, then the base being attached to the wall with screws.
4. Mount the Camera
Attach the mounting bracket to the base by turning the large knob clockwise. Hold and screw the camera onto the bracket, then turn the small knob to secure it.
Diagram shows the camera being attached to the bracket and then secured with a tightening knob. A warning icon indicates not to remove the protective film during installation.
5. Adjust the Camera Field of View
Rotate the camera to achieve an optimal viewing angle while monitoring the live stream in the eufy Security app.
Diagram shows a person adjusting the camera angle while looking at a smartphone displaying the eufy Security app.
6. Tighten the Camera and Complete
Turn the large knob on the mounting bracket clockwise to tighten and securely fix the camera in place.
Diagram shows the final tightening of the camera on the mount.
Mounting Backup Solar Panel
If installing the camera in areas with limited sunlight, such as under eaves, use the backup solar panel. It works in conjunction with the camera's built-in solar panel for continuous power.
Diagram shows the backup solar panel being attached to the camera mount, with a cable connecting it.
A reminder is shown to remove the protective film before use.
Find Out More
Congratulations! Your eufyCam is now ready to use. Explore more features and settings within the eufy Security app.
An illustration shows the eufy HomeBase and a camera on a house.
Customer Service
Enjoy a 12-month limited warranty.
- Email Support: support@eufy.com, service@myeufy.com.au
- US Phone Support: +1 (800) 988 7973
- Social Media: Follow @EufyOfficial on Facebook, X (formerly Twitter), and Instagram.
