Siemens Sinteso Digital: Transparent, Secure, Comfortable Services

More Transparency, Fewer Disturbances and False Alarms

Cloud-based connectivity and new digital services enhance transparency, facilitating proactive and forward-looking operation. This allows for faster, more targeted, and efficient service delivery. Emerging system issues are detected and resolved early, preventing impairments like false alarms and improving overall system availability and operational safety. Location-independent, 24/7 access, automatic event documentation, and remote operation make the system more user-friendly. Comprehensive product, system, and IT security concepts protect your networked infrastructure.

Your Benefits

• ✔️ Time savings through automated capture and documentation of fire alarm system events.
• ✔️ Assurance that all mandatory events are documented error-free, legible, and revision-proof.
• ✔️ High data security, as loss or destruction of the eLogbook is impossible.
• ✔️ Important alarms and events at a glance.
• ✔️ Easy search capabilities and report generation, flexible printing functions, access anytime, anywhere via web browser.

Automatic Capture and Documentation of Events

Operators are required to maintain a logbook for each fire alarm control panel. The eLogbook, our digital logbook variant, captures and documents these events largely automatically. This significantly reduces the time and error rate compared to paper logbooks. Manual entries are minimized, and errors or omissions are virtually eliminated, preventing data loss, especially in case of fire.

The eLogbook creates a chronological, revision-proof record of alarms, events, and inspections. Extensive search functions make research quick and easy. Data is securely transferred to our cloud-based platform, stored tamper-proof, and accessible from anywhere via a web browser. Reports can be generated on demand. The eLogbook is standard-compliant and integrated into the Service Portal.

Your Benefits

• ✔️ Transparency over your system.
• ✔️ Data-driven basis for operating your systems.
• ✔️ Identification and localization of deviations and swift root cause resolution.
• ✔️ Increase in system availability and operational safety.

Data-driven Overview of All Events

The Performance Report offers a data-driven overview of all fire alarm system events, documenting each one to reveal system performance. Deviations from the ideal state are quickly identified through trend and frequency analyses, helping to pinpoint issues like recurring disturbances at specific times. Identifying and resolving these deviations boosts system availability.

Key features include:

• Graphical representation of all events and alarms over a specific period.
• Trend analysis of events and alarms.
• Frequency analyses based on weekdays and times.
• Summary of all events by duration and time.
• Selectable reporting period.

Siemens service technicians are available to assist with report evaluation and interpretation.

Your Benefits

• ✔️ Transparency over your system.
• ✔️ Causes of deviations can be identified and resolved.
• ✔️ Prevention of operational downtime due to false alarms, including associated costs.
• ✔️ Increase in system availability and operational safety.

Data-driven Overview of All Danger Levels of Our Fire Detectors

The Danger Level Report provides an overview of alarms, pre-alarms, and danger levels (0-3) from Sinteso fire detectors. Detectors continuously analyze fire characteristics and report their status to the control panel, enabling early alerts and individual controls. This information allows for timely reaction to site changes and helps prevent operational interruptions from false alarms, thereby enhancing safety and reducing costs.

Key features include:

• Graphical representation of all danger levels over a specific period.
• Display of deviations from the ideal state.
• Trend analysis of events and alarms.
• Frequency analyses based on weekdays and times.
• Summary of all events for each individual fire detector by duration and time.
• Selectable reporting period.

Siemens service technicians are available to assist with report evaluation and interpretation.

Your Benefits

• ✔️ Convenient display and overview of all events in real-time.
• ✔️ Push notifications about new events.
• ✔️ Access possible from anywhere.
• ✔️ Individual ringtones per event (from Autumn 25).
• ✔️ Loud alarms despite silent mode (from Autumn 25).

All Fire Alarm System Information in Your Pocket

The cloud-based Building X Fire Connect - View application enables mobile access to all fire alarm system information via smartphone and tablet. Data is securely transferred to our cloud platform and displayed live. Current or past events can be checked remotely, and operating personnel receive push notifications for specific events based on their responsibilities.

Features include:

• Access to the Sinteso FS20 system via iOS or Android devices.
• Live event display of the control panel's current status.
• Configurable notification tones for alarms and messages.
• Message display by category.
• Filtering of messages.
• Event history for reviewing past incidents.
• Individual ringtones for quick event identification (from Autumn 25).
• Loud alarms despite silent mobile device (from Autumn 25).

Your Benefits

• ✔️ Active operation of your systems, even on the go.
• ✔️ Quick reaction through immediate intervention capabilities.
• ✔️ Convenient display and overview of all events in real-time.
• ✔️ Individual ringtones (from Autumn 25).
• ✔️ Loud alarms despite silent mode (from Autumn 25).
• ✔️ Geofencing for operation within a defined area (from Autumn 25).

All Fire Alarm System Information and Operation in Your Pocket

Building X Fire Connect – Standard Commanding includes all features of the 'View' application and adds remote control capabilities. This includes acknowledging/resetting alarms, switching off alarming, enabling/disabling detectors and groups, and organizing alarm management. This digital service enhances emergency response and operational efficiency, leading to faster reactions, fewer evacuations, and increased safety.

Features include:

• Access and operation of the Sinteso FS20 system via iOS or Android devices.
• Direct push notifications and immediate intervention capabilities.
• Display of live events and current status of your control panel.
• Remote control via Commanding function.
• Geofencing: Operation restricted to a defined geographical area; outside this area, only message display is possible (from Autumn 25).

Your Benefits

• ✔️ Transparency over all smoke detectors.
• ✔️ Prevention of malfunctions.
• ✔️ Predictable smoke detector replacement.
• ✔️ Optimal budgeting for your fire detector replacement.
• ✔️ Increase in system availability and operational safety.

Data-driven Overview of the Soiling Level of Our Smoke Detectors

The Soiling Report visually displays the soiling level of detector chambers over a selectable period. This helps prioritize necessary actions, reduce malfunction risks, and plan efficient smoke detector replacement. It provides a graphical overview of soiling, detector operating life, recommendations for proactive replacement, and allows for a selectable reporting period.

Siemens service technicians are available to assist with report evaluation and interpretation.

Your Benefits

• ✔️ Quarterly transparency on detector status.
• ✔️ Quick technical intervention possible.
• ✔️ Data-based, exportable test report.
• ✔️ Increase in system availability and operational safety.

Data-driven Overview of All Tested Fire Detectors

The Peripheral Test Report provides quarterly documentation on the status of fire alarm system detectors. It includes an overview of test results and necessary technical interventions by our technicians. The report features a graphical display of test results over a period, information on detector functionality, and a selectable reporting period.

Siemens service technicians are available to assist with report evaluation and interpretation.

Package Overview

*Prerequisite for this package is booking the 'Building X Fire Connect App View' package.

Your Benefits

• ✔️ Very high availability.
• ✔️ Highest security standards.
• ✔️ ISO 27001 Certification.

Comprehensive Protection Against Cyber Threats

Protect your data and systems comprehensively against potential cyber threats. Our cloud-based services meet the highest security standards. A networked building infrastructure and cloud-based technologies require robust concepts for product, system, and IT security. We support you with a holistic approach to mitigate the risks of cyber threats through appropriate measures. We conduct detailed situational analyses to protect your customer data and IT systems when using cloud-based services. All relevant cybersecurity aspects are examined before implementing our service packages, which are enhanced by remote support. You always retain full control over system access and management.

Our digital service platform (cRSP: common Remote Service Platform) ensures secure data transmission. cRSP operation and service are ISO 27001 certified, and secure connections are guaranteed via Virtual Private Network (VPN) tunnel encryption (IPSec and TLS VPN technology).

Strong authentication and two-factor authorization mechanisms provide access for your employees, business partners, and Siemens representatives. Selective access rights and restrictive permission assignments allow for precise control over system access. Regular, comprehensive notifications and logging of all remote access (Audit Trail) ensure high transparency. We conduct regular, in-depth security audits through Siemens CERT (Computer Emergency Response Team). As a co-founder of the 'Charter of Trust' initiative, we collaborate with over 17 renowned companies to establish binding rules and standards for cybersecurity.

Your Benefits

• ✔️ All information available independently of location and time.
• ✔️ Faster, more informed decisions.

All Service and Contract Information at a Glance

The Service Portal is your answer for accessing digital services. It is an online offering exclusively for customers with an active service contract. The portal provides transparency on contracts, installed systems, and service engagements, and now serves as the central hub for our digital services. It is available 24/7, reliably, securely, and conveniently.

Highlights at a Glance:

• System overview, installed equipment, and history.
• Storage for your new digital services - eLogbook and all reports.
• Submit and track service requests.
• View technician service reports.
• Calendar function for scheduled maintenance.
• Contact points for local Siemens organizations.
• Generate individual reports.
• Document exchange area.
• Manage all contract information.
• Latest Siemens news and information.

The Service Portal helps you make faster, informed decisions, exchange information, adapt services, and add them as needed, all with the highest standards of data protection and security. A contractual agreement for the Service Portal is required between the customer and Siemens as part of the service contract.