IKEA Lakberendezési Kft.

Introductory Provisions

IKEA Furnishing Ltd., registered office: 1148 Budapest, Örs vezér tere 22., Hungary, is registered with the Metropolitan Court of Registration under company registration number 01-09-162734, VAT number: 10731084-2-44 (hereinafter: "IKEA" or the "Company"). These General Terms and Conditions for bank transfer purchases (hereinafter: "GTC") enter into force on 1 September 2025, superseding all earlier versions.

By opening a Customer Account or using any of IKEA's services provided to corporate customers, these GTC form an inseparable part of all such services and any contract concluded thereunder. IKEA reserves the right to amend and modify these GTC at its sole discretion. Any such amendments shall become effective and applicable upon publication on IKEA's website.

These GTC shall be provided to the Customer at the time of ordering goods and services. By placing an order via e-mail or by any other means, the Customer accepts these GTC. Should the Customer not accept any provision herein, it shall not be entitled to use IKEA's services or make purchases.

IKEA reserves the right to amend its undertakings and declarations, particularly in the case of obvious clerical or other errors.

The Customer acknowledges that products are available subject to stock. IKEA reserves the right to discontinue the sale of products or unilaterally cancel orders placed by the Customer due to force majeure, unforeseen circumstances, or production/raw material shortages.

Corporate Customer

Corporate Customers are defined as entrepreneurs and other persons not qualifying as consumers (including legal entities, registered companies, sole proprietors, civil organisations, non-profit organisations, and all other business operators acting in their own name and at their own risk for remuneration) who purchase IKEA products or services (hereinafter: the "Customer").

Any conduct or declaration by a natural person acting on behalf of the Customer shall be deemed the conduct or declaration of the Customer itself.

Notice

By opening a Customer Account or using any of IKEA's services provided to corporate customers, the Customer acknowledges having read and expressly accepted these GTC as well as the Privacy Notice, in the wording valid at the time of using the service.

The Customer acknowledges that the Company is the exclusive distributor of the IKEA product range. The Company is not authorised to sell or distribute IKEA products/services for the purpose of resale or leasing (wholesale), neither in Hungary nor abroad. By placing an order, the Customer confirms and declares that it purchases the IKEA product(s)/service(s) solely for its own use, that it will remain the end-user, and that it shall not integrate the product(s)/service(s) into its business activity in a manner that involves transfer to third parties, in particular resale or leasing.

Purchasing the products/services does not entitle the Customer to use the Company's or its contractors' trademarks, trade names, logos, etc. The Customer shall bear full liability for damages resulting from breach of this section or of these GTC.

Services Provided by the IKEA Business Department

The Customer may use the services of the IKEA Business Department throughout the purchasing process.

Customers may order various services, including interior design consultancy for office spaces, ordering selected products via e-mail using the shopping list available at www.ikea.hu, and ordering product picking and delivery under the terms published at https://www.ikea.com/hu/hu/ikea-business/.

Service fees are charged in accordance with the applicable price list. The price list is available at www.IKEA.hu.

In addition to the contractual relationship established by opening a Customer Account, a sales contract is concluded upon ordering goods, and a service contract is concluded upon ordering services between the Customer and IKEA. Such contracts shall be deemed contracts in the Hungarian language, governed by Hungarian law and these GTC.

Ordering Process

The Customer may place orders with IKEA in the following ways:

• In person at any of our stores
• Online
• Via e-mail to ikea.business.hu@ikea.com

IKEA provides Customers registered with a Customer Account the option to pay for orders placed in person or via e-mail either in advance or by deferred bank transfer.

Conditions for Using a Customer Account

A Customer Account balance consists of funds transferred by the Customer to IKEA's bank account held with UniCredit Bank Hungary Zrt. (hereinafter: "Customer Account").

To open a Customer Account, the Customer must provide the following documents:

• Completed registration form
• Current certificate of incorporation issued by the competent registry court/authority or other official document verifying registration and lawful operation
• Specimen signature of the legal representative and/or written authorisation issued to the person authorised to represent the company

IKEA reserves the right to request any other document necessary to verify and confirm the Customer's existence and lawful operation as a condition for registration.

The Customer must immediately notify the Company of any changes in the data provided or in the natural person acting on behalf of the Customer. IKEA shall not be liable for errors resulting from failure to provide such notification.

Unless otherwise stated, the Customer Account has no expiry date. IKEA shall not be liable for any misuse of the Customer Account by third parties.

Rules for Orders Placed via E-mail

When ordering by e-mail, the following additional rules apply.

The Customer's e-mail order sent to ikea.business.hu@ikea.com must include:

• The IKEA Business Network digital card number (QR code);
• The product name, article number and quantity (this requirement may be fulfilled by sending the IKEA shopping list);
• The delivery location within the territory of Hungary if delivery is requested, or, in the case of in-store collection, the name of the preferred store;
• Any other corporate services requested, if applicable.

Purchases by E-mail - Prepayment

In the case of prepayment, the Customer shall, based on the pro forma invoice issued by IKEA Furnishing Ltd., transfer in advance to the Customer Account the total consideration of the intended order, from which IKEA Furnishing Ltd., in the event of a successful order, is entitled to deduct the price of the goods and services used by the Customer. The Customer may amend or correct its order until the order confirmation has been received.

An order does not bind the Company until the Customer has paid the full purchase price and all other charges (including delivery fees). Following submission of the order, IKEA Furnishing Ltd. will send the pro forma invoice to the Customer; the Customer shall confirm receipt by e-mail within 24 hours and transfer the amount indicated by the deadline stated on the pro forma invoice to the Customer Account. Upon the Customer's confirmation, IKEA Furnishing Ltd. is entitled to deduct the full purchase price and any other charges from the Customer Account and to establish the fact and success of the order. Picking of products, delivery or goods preparation begins only after a delivery/collection slot has been booked.

Purchases by E-mail - Deferred Bank Transfer

In the case of Payment on invoice, the Customer shall transfer, after successful performance of the service, the consideration of the intended order to the Customer Account on the basis of the invoice issued by IKEA Furnishing Ltd.

Workflow: After the order is placed, IKEA Furnishing Ltd. will send a quotation to the Customer. No automatic reservation of products is made upon sending the quotation. The Customer has 5 days to accept the quotation by e-mail. By accepting the quotation, the Customer acknowledges that it is not entitled to modify, correct or withdraw the order thereafter.

An order is successful when the Customer accepts the quotation and IKEA Furnishing Ltd. sends an order confirmation e-mail to the Customer. Upon confirming the Customer's order, IKEA Furnishing Ltd. is entitled to deduct the full purchase price and other charges from the Purchasing Limit (see below) and to establish the fact of the order.

Order Confirmation and Delivery

Prior to reserving an appointment for the service, our colleague will contact the Customer to coordinate the timing. After acceptance of the quotation, the Customer acknowledges that it is not entitled to modify, correct or withdraw the order. The sales contract shall be deemed concluded when the Customer has received the written e-mail order confirmation. Picking of products begins only after delivery or goods-preparation has been booked. Placing an order does not constitute a reservation of products; therefore, products may sell out.

The delivery deadline indicated in the confirmation is indicative and may vary depending on product availability. IKEA Furnishing Ltd. expressly reserves the right to make partial deliveries. The delivery obligation is fulfilled by delivery to the address specified by the Customer.

IKEA Furnishing Ltd. is entitled to refuse the order if the Customer has failed to settle invoices arising from previous purchases in due time.

Purchasing Limit (Credit Limit)

IKEA Furnishing Ltd. reserves the right to set a personalised purchasing limit for the Customer's account (hereinafter: the "Credit Limit" or "Purchasing Limit"), for the determination of which it may also use the credit-rating services of an external contractual partner. The Purchasing Limit is a rating assessing the Customer's financial position and the risk associated with Payment on invoice, enabling orders to be fulfilled with deferred bank transfer. The assessment by the credit-rating provider is not binding on the Company; it merely assists IKEA Furnishing Ltd. in determining the Purchasing Limit. IKEA Furnishing Ltd. may, at its sole discretion, modify or revoke the amount of the Customer's Purchasing Limit or the availability thereof.

By placing an order with Payment on invoice, the Customer consents to IKEA Furnishing Ltd. forwarding the business data of the Customer (company name, registered office, tax number and, where necessary, company registration number) to its external partners for the purpose of credit assessment.

The Customer may place orders up to the amount of the Credit Limit, from which IKEA Furnishing Ltd. is entitled to deduct the costs of the order. No commission or other fee is charged by IKEA Furnishing Ltd. for maintaining the Credit Limit. Maintaining the Purchasing Limit does not constitute a financial service or lending activity within the meaning of the Hungarian Act on Credit Institutions and Financial Enterprises.

The maximum Credit Limit is determined individually on the basis of the credit assessment. Orders exceeding the Credit Limit cannot be placed with deferred bank transfer. If the Customer's order would exceed the established Credit Limit, the entire amount of the order may only be paid by prepayment.

IKEA Furnishing Ltd. reserves the right, at its sole discretion, to dispense with the use of a credit-rating provider and grant the option of deferred bank transfer without such assessment.

In the event of withdrawal from the order or from the contract, the Customer shall reimburse the incurred delivery and transportation costs.

If the Customer is in default with any due invoice, or if the credit-rating provider informs IKEA Furnishing Ltd. of the Customer's adverse financial position, all outstanding debts of the Customer shall become immediately due and payable, irrespective of the agreed payment deadline. In such case, IKEA Furnishing Ltd. shall be entitled--without prejudice to its claim for damages--to suspend any due service until settlement of the debt, or to terminate/withdraw from the contract.

Extra Orders

An Extra Order is an order that exceeds the domestic stock available to IKEA Furnishing Ltd. at the time the order is placed. Extra Orders may be placed only with prepayment. In the case of an Extra Order, following settlement of the price of the products and services, IKEA Furnishing Ltd. will order the required quantity for the Customer from the European Central Warehouse. After payment of the purchase price, the Customer may not cancel the order. For Extra Orders, IKEA Furnishing Ltd. does not provide the 365-day return (change-of-mind) option for the products.

Payment Terms

The Customer may choose to pay either in advance by bank transfer or by deferred bank transfer, subject to IKEA's prior approval.

Prepayment

In the case of prepayment, the Customer shall transfer the total amount of the order to IKEA's bank account as indicated on the pro forma invoice issued by IKEA. IKEA shall process the order only after the full purchase price has been credited to its bank account.

Payment on Invoice

Payment on invoice terms are granted exclusively at IKEA's discretion, subject to individual assessment and prior approval.

• Payment on invoice is available only to Customers with a valid Customer Account.
• The Payment on invoice period shall be 8 calendar days, unless otherwise agreed in writing.

IKEA shall issue an invoice upon delivery of the goods/services. The due date is indicated on the invoice. Should the Customer fail to settle the invoice by the due date, IKEA shall be entitled to charge late payment interest in accordance with the applicable provisions of the Hungarian Civil Code.

The Customer shall not be entitled to set off any claims against IKEA without IKEA's prior written consent.

Delivery and Performance

The Customer may request product delivery to the location specified in the order. Delivery fees are set out in IKEA's prevailing price list, available on its website.

Delivery dates indicated by IKEA are for information purposes only and are not binding, unless expressly confirmed in writing as fixed deadlines.

IKEA shall not be liable for delays caused by:

• Force majeure events,
• Circumstances attributable to the Customer (e.g. failure to provide access to the delivery site, provision of incorrect data, etc.),
• Delays caused by subcontractors or service providers.

Risk of loss and damage to goods passes to the Customer upon delivery to the agreed address, or in case of collection by the Customer, upon handover at the IKEA store or warehouse.

Complaints, Warranty, and Liability

Complaints

The Customer shall inspect the goods immediately upon receipt. Any visible defects, shortages, or damages must be reported at the time of delivery or collection. Later complaints regarding such issues shall not be accepted.

Hidden defects must be reported to IKEA without delay, but no later than 2 working days after discovery.

Warranty

IKEA provides warranty in accordance with the Hungarian Civil Code and the specific warranty terms applicable to certain products, as published on IKEA's website or included in the product documentation.

The warranty shall not apply if the defect arises from:

• Improper use, installation, or assembly contrary to IKEA's instructions,
• Natural wear and tear,
• Improper storage or transport after delivery to the Customer,
• Any modifications made by the Customer or third parties without IKEA's consent.

Liability

IKEA's liability for damages, including liability for breach of contract, shall be limited to the purchase price of the defective product/service.

IKEA shall not be liable for:

• Indirect or consequential damages (e.g. loss of profit, business interruption),
• Damages resulting from improper use by the Customer,
• Delays not attributable to IKEA.

Withdrawal and Refunds

The Customer (not qualifying as a consumer) is not entitled to exercise the statutory right of withdrawal available to consumers under Hungarian law.

IKEA may, at its sole discretion and as a gesture of goodwill, accept the return of products purchased by the Customer, provided that:

• The product is in its original packaging,
• It is unused and undamaged,
• Proof of purchase (invoice) is presented, and
• The return is requested within 90 days from the date of purchase.

Custom-made, cut-to-size, or personalised products, as well as perishable goods, shall not be eligible for return.

Should IKEA accept the return, the refund shall be made by bank transfer to the Customer's bank account, after deduction of any applicable fees (e.g. handling, transport). No cash refunds will be provided.

Data Protection

In the course of processing Customer data, IKEA acts as data controller and shall process personal and company data strictly in accordance with the applicable data protection legislation, including Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act CXII of 2011 on Informational Self-Determination and Freedom of Information (Hungary).

The Customer acknowledges and accepts IKEA's Privacy Notice, available at www.IKEA.hu.

Data processed include, in particular:

• Company name, registered office, company registration number, tax number,
• Contact details (address, telephone, e-mail),
• Details of authorised representatives,
• Transaction and payment data.

The purpose of data processing is:

• Customer account management,
• Performance of sales and service contracts,
• Invoicing and payment processing,
• Fulfilment of legal obligations (e.g. accounting, tax).

Data are processed for the period necessary to achieve the above purposes and in compliance with statutory retention requirements.

The Customer is responsible for ensuring that any personal data provided to IKEA are lawfully obtained and disclosed.

Governing Law and Jurisdiction

These GTC and any contract concluded between IKEA and the Customer shall be governed by and construed in accordance with Hungarian law.

Any disputes arising out of or in connection with these GTC shall be subject to the exclusive jurisdiction of the competent Hungarian courts.

Final Provisions

Should any provision of these GTC be found invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

The Customer may not assign or transfer any of its rights or obligations under these GTC without IKEA's prior written consent. IKEA may assign its rights and obligations without restriction.

The language of the contract and these GTC is Hungarian. For information purposes, translations into other languages may be provided, but in case of discrepancies the Hungarian version shall prevail.