Polycom RealPresence Collaboration Server (RMX) 1800 Installation Quick Start Guide

Basic Setup

Before installing the system and performing the basic setup, please read the Important Safeguards described in the Polycom RealPresence Collaboration Server 1800 Hardware Guide. For detailed descriptions of unpacking and rack mounting instructions, refer to the Polycom RealPresence Collaboration Server 1800 Hardware Guide.

System Front Panel Indicators

Connecting the Cables to the RealPresence Collaboration Server 1800 System

1. Insert the power cable into the power connector on the rear panel of the system.
2. Connect the Management Network cable to the LAN 1 port.
3. Connect the media and signaling cable to the LAN 2 port.

The rear panel features built-in power sockets and fans, RS232 port, USB 1 and USB 2 ports, and LAN 1 and LAN 2 ports.

Configuring the LAN Properties on the USB Key

1. Insert the USB key provided with your system into a PC workstation. The Polycom RealPresence Collaboration Server (RMX) Documentation Library & Initial Setup Tools window should open.
2. Select Open Folder to view files using Windows Explorer.
3. Double-click the index.hta file. The Language Menu opens.
4. Select the desired documentation language.
5. In the Polycom End User License Agreement window, click the Accept Agreement button.
6. In the Product Type Selection window, click the RealPresence Collaboration Server 1800 hyperlink.

First-time Power-up and Connection to MCU

1. Insert the USB key containing the modified IP addresses into either of the USB ports on the RealPresence Collaboration Server 1800 system's back panel.
2. Power the system ON. The PWR LED should be lit.

System power-up sequence may take approximately five minutes.

3. In your network browser, enter the IP address of the RealPresence Collaboration Server 1800 system's Control Unit and press Enter.
4. After the Welcome screen is displayed, remove the USB key from the system.
5. Click LAN Configuration Utility. The LAN Configuration Utility dialog box opens.
6. Modify the parameters in the utility's dialog box using the information supplied by your network administrator.
7. Click OK.
8. Remove the USB key from the PC.

Accept the license agreement. Click Polycom Resource Center and follow the on-screen instructions to obtain the Product Activation Key. Enter or paste the Product Activation Key obtained. Click OK.

Initial System Configuration

This section describes the definition of H.323 Network Service, setting the system time, modifying the default Administrator user, and setting basic system flags. For detailed descriptions of H.323 and SIP definitions, see the RealPresence Collaboration Server 1800 Getting Started Guide, under "First Time Installation and Configuration".

Configuration Wizard Steps

1. In the Fast Configuration Wizard, select Next to move between windows.
2. Configure signaling and media network IP address: Specify the network service name. Enter the Signaling Host IP Address and Media IP Address. Enter the Subnet Mask for the signaling and media network.
3. Configure the router for signaling and media network: Enter the router address for the signaling and media network.
4. Configure DNS settings: Enter the network service name. Enter the MCU Host Name. Select whether to enable DNS service. Optionally, define DNS server properties like registration mode, MCU domain name, and primary DNS server IP address.
5. IP Network Type: Select H.323, SIP, or H.323 & SIP.
6. Configure H.323 (if applicable): Specify the network service name. Specify whether to enable the gatekeeper. Enter the string for MCU registration with the gatekeeper. Enter the alias that identifies the system's Signaling Host within the network (up to five aliases can be defined).
7. Configure SIP settings (if applicable): Specify the network service name. Specify whether to enable the SIP server. Enter the string for MCU registration with the SIP server.
8. Configure RMX time: Set the GMT Date and Time. Set the GMT Offset. Alternatively, retrieve client time to automatically update GMT Date, Time, and Offset. You can also select to synchronize system time with up to three external NTP servers and enter their IP addresses.
9. Configure an administrator user: For security reasons, it is recommended to replace the default Administrator User. Enter the new user name and password for the administrator.
10. Configure system flags: Modify default settings for system flags that define general system behavior, such as the number of digits in the conference ID assigned by the MCU. These can be modified later via Setup > System Configuration.
11. Click Save & Close.
12. In the Success Message box confirming successful configuration, click OK.
13. In the Reset Confirmation dialog box, click Yes.
14. In the Please wait for system reset message box, click OK.

System restart may take up to five minutes.

14. Refresh the browser periodically until the Login screen is displayed, then Login. In the Main Screen, an MCU State indicator displays the time remaining until system start-up is complete. When the default system User is replaced, the system Time is set, and there are no System Errors, the green STATUS LED on the system's front panel turns ON.

Connecting to a Conference Directly or via Entry Queue

The RMX is shipped with pre-configured default conferencing entities that can be used to dial in and start conferences. Default (Transit) Entry Queue ID: 1000. Default Meeting Room IDs: 1001, 1002, 1003, and 1004.

H.323 Participants

Dial: [MCU Prefix in Gatekeeper] [Conference or Entry Queue ID/Name]. For example, if the MCU prefix in the gatekeeper is 925, enter 925 or 9251000 to connect to the EQ, or 9251001/2/3/4 to connect directly to the conference. When connected to the EQ, enter the destination Meeting Room ID (e.g., 1001, 1002, 1003, or 1004). Alternatively, use the EQ or conference name. For example, if the conference name is Maple_Room, a participant can dial: 925Maple_Room.

SIP Participants

Dial: conference_routing_name@domain_name. The conference routing name must be registered with the SIP server. For example, enter 1001@polycom.com if the conference routing name is 1001 and the domain name is polycom.com.

Conference Control Using DTMF Codes