WISENET NETWORK VIDEO RECORDER

Features

• Provides new UI 2.0
• Supports instant viewer
• Can be linked to AI camera
• Supports AI search (people, face, vehicle, license plate) (XRN-420S)
• Supports BestShot view
• Bookmark function
• Thumbnail function (Not supported in web viewer)
• View camera event list in real time
• Convenient event rule setup
• Various sequence (layout, page) functions
• Extended search period
• Convenient log search
• Supports thermal imaging camera/PTZ linked camera
• Supports a range of 4K camera resolutions
• Outputs a 4K high definition image using HDMI
• Record and play video
• Record and play audio
• Supports ONVIF Profile S standard and RTP/RTSP protocols
• Display the HDD operation status by HDD SMART
• HDD overwrite enabled
• Function to export using USB memory and external hard disk
• Simultaneous play of 4 channels
• View multi-channel time line when playing videos
• Various Search Modes (Time, Event, Smart, Text, Export, ARB)
• ARB support (configuration feature for saving period by channel)
• Various recording modes (Normal, Event, Scheduled Recording)
• Alarm Input / Output
• Remote monitoring function by Windows Network Viewer
• Live monitoring of the network camera
• Installation Wizard Function (Recorder, Web Viewer)
• Supports the smartphone remote monitoring feature by P2P support
• Provides smartphone event alarm (sending real-time event messages)

Package Contents

The appearance of the components may differ from the image shown. Accessory category and quantity may differ depending on sales region. For some regions, HDD is not pre-installed. HDD Fixing Screw, SATA Cable quantity vary depending on the model.

• Recorder
• Mouse
• Power Cable
• Power Adaptor
• Quick Guide
• HDD Fixing Screw (For models having no installed HDD)
• SATA Power Cable (For models having no installed HDD)

CAUTION

❗ RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

Do not ingest battery, Chemical Burn Hazard.

This product contains a coin / button cell battery. If the coin / button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.

Keep new and used batteries away from children. If the battery compartment does not close securely, stop using the product and keep it away from children. If you think batteries might have been swallowed or placed inside any part or the body, seek immediate medical attention.

ATTENTION

IL Y A RISQUE D'EXPLOSION SI LA BATTERIE EST REMPLACÉE PAR UNE BATTERIE DE TYPE INCORRECT. METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS.

Ne pas ingérer la pile, risque de brûlure chimique.

Ce produit contient une pile de type bouton/pièce de monnaie. Si la pile de type bouton/pièce de monnaie est avalée, elle peut causer de graves brûlures internes en seulement 2 heures et peut entraîner la mort.

Gardez les piles neuves et usagées hors de portée des enfants. Si le compartiment de la pile ne se ferme pas correctement, cessez d'utiliser le produit et gardez-le d'atteinte des enfants. Si vous suspectez que des piles ont été avalées ou insérées dans une partie du corps, consultez un médecin sans tarder.

Installing the HDD

If you are adding a new or previously used HDD to this product in addition to the HDD(s) originally installed, format the new HDD manually in the set before use. To learn how to format, see "Device/Format" in the User Manual.

If you wish to replace or add an HDD, contact your dealer or our customer service first.

The following figures are based on Model QRN-430S.

1. Loosen the screws on the back and slide the cover back to remove it.
2. Connect the SATA/power cable of the hard disk to the connector of the main board.
3. Use the screws to fix the hard disk to the bottom of the recorder.
4. Make sure that there is no problem in the connection port and routing inside the recorder, and then fix it using screws after closing the cover. Be careful not to damage the cable when closing the cover. Gently press the connector before removing the HDD. Do not force to pull the cable.

Installation Wizard Setup

As shown below, proceed through each step of the Installation wizard. The Install Wizard can only be accessed at factory reset. If you do not want to proceed, click <Exit>.

You can set the install wizard on the recorder and web viewer. Refer to the User Manual for instructions on how to set up the install wizard on the web viewer.

When you complete installation using the install wizard on your recorder, the install wizard will not appear on your web viewer.

1. Select the language

Select your preferred language.

(Visual description: A list of languages is presented, with radio buttons for selection. English is highlighted.)

2. Network Settings

• DHCP server: If the DHCP server is enabled, an IP is automatically assigned to the camera.
• Network 1 (Camera): Port for camera connections; it receives video from a camera.
• Network 2 (All): Network for a remote viewer (SSM, Smart Viewer, Webviewer).
• Network 1 (Camera) / Network 2 (All) Setup:
  • IP Type: Choose the network connection method.
  • IP Address, Subnet Mask, Gateway, DNS
• Camera registration method: This function is only available for products that support PoE. For products that support PoE, see "Products supporting each feature" (Page 4) in the Product Specification Manual.
• Enable PnP mode: Cameras connected to the PoE port of the product will automatically be registered for each channel in order of port number. When the camera resets to factory default, it defaults to the ID and password set during the <Camera ID/PW> step. If the camera's ID and password have already been set, the information that matches the ID and password set during the <Camera ID/PW> step will be registered (up to 3 sets). If your camera uses a manual IP, its bandwidth should match with that of Network 1 IP for registration.
• If the PnP mode is not used, it automatically detects and registers cameras connected to the product's PoE port and cameras with a separate switch.
• Enable online upgrade: You can receive a new firmware notification when the recorder is connected to a network.

For more details on network settings, refer to the User manual.

To use a simple intranet, click <Next>.

3. Recorder ID/PW Setup

Sets the administrator's password.

(Visual description: Input fields for ID, Initial password, and Confirm Password are shown. An 'admin' ID is pre-filled. A 'Show password' checkbox is present.)

4. Camera ID/PW Setup

4-1. Set a camera password in factory reset. The initial password for the camera must be entered.

4-2. If ID/PW is already set in the camera, register the ID/PW and click <Next>.

(Visual description for 4-1: A checkbox "Use the recorder administrator ID and password as the camera account" and a password input field are shown.

Visual description for 4-2: Input fields for "Enter the camera ID and password" are shown, with options to register up to 3 sets.)

5. Date & Time Setup

Set the date, time, time zone, and DST and then click <Next>.

(Visual description: Fields for Date, Time, Time zone, and Daylight saving time are displayed with current values.)

6. Resolution Setup

To set the recommended resolution, click <Apply> followed by the <Next> button.

(Visual description: Options for Basic resolution and Recommended resolution are shown, with the latter selected.)

Camera Register

Registers the searched network cameras.

1. Select a camera to register from the searched camera list and click <Register>.
2. Select a camera to register from the list and click <Change IP>.
3. After completing camera register, click <Next>.

(Visual description: A list of found cameras with IP addresses and MAC addresses is shown, with checkboxes for selection.)

Channel Setting

You can view the camera videos registered to each channel in split mode along with thumbnail information. To change the camera video position, select a video and drag and drop it to the desired location.

(Visual description: A split screen showing multiple camera feeds is displayed, with options to arrange them.)

9. Click <Finish> to complete the Install Wizard.

Explore Screen Configuration

The recorder screen consists of the following. The screen may be configured differently depending on the menu selected by the user.

Record Setup

You can set resolution, IPS, and quality of recordings by channel, and by recording type of standard / event. You can check frame rates and data transfer amount of Full Frame and Key Frame recordings for each channel, and set the transfer limit for recordings.

Path: Setup > Record > Record setup

Apply to other channels: If you select <Apply to other channels>, "Apply to other channels" confirmation window will appear. After selecting channels that the settings will be applied to, click on <OK> to apply them to the selected channels.

• Camera Name: Displays the camera name.
• IP Address: Displays the camera IP address.
• Continuous recording / Event recording: Set the recording method for Continuous recording or Event recording.
  • Full frame: Records all frames fed by the camera.
  • I-frame: Records only key frames fed by the camera. Depends on camera settings.
  • Off: No recording is made.
• Frame:
  • Full frame: Shows the amount of data for all the scene recordings.
  • I-frame: Shows the amount of data for the main scene recordings.
• Limit: Set the amount of data allowed for input for each channel.
• Event: When an event occurs, you can set which point you will start or stop recording.
  • Pre: When an event occurs, recording will be started regardless of the time set. If you set it to five seconds, recording will start at five seconds before an event occurs.
  • Post: When an event occurs, recording will continue after the time set. If you set it to five seconds, recording will continue for a further five seconds after an event is finished.
• Audio: Specify whether to record the sound received from the camera or not.

(Note: The document mentions potential issues with data transfer limits and channel status indicators (yellow/orange). This is detailed text, not a diagram.)

Set up and Run the Layout

The layout set on the live screen can also be used for time search and can be searched and played according to the channel order and channel combination set by the user.

For more information on how to set each step, refer to the 'User Manual'.

1. Live channel layout setup

1. Add a layout.
2. Change layout name.
3. Click to select the channel to display on the layout of the device list.
4. Please save the layout you have set up.
5. Select a layout to move to the corresponding channel group.

(Visual description: A screenshot shows a layout configuration interface with camera channels listed and drag-and-drop functionality implied.)

2. Search/Play

Click <Search> at the top of the screen.

Click <Time search>.

(Visual description: A screenshot shows the main interface with search options, and a time search interface with a timeline and camera selection.)

2-1 Search

1. Select the layout of your choice from the channel groups you created in Live.
2. Please select a date to search.
3. Select the channel of your choice from the selected channel group.
4. You can view the preview screen on figure by moving the time bar.
5. Press < ▶ > to play the selected channel.

(Visual description: A screenshot shows a search interface with a timeline, camera list, and playback controls.)

2-2 Play

When you start playing, the search date and play time are displayed, and you can search for recorded videos while controlling the play speed.

1. Control the play speed or move to the previous or next frame.
2. Export the recorded video of a designated time frame for each layout or channel.
3. Filter events by type to search for recorded videos.
4. Set the overlapping section according to change of time to check the time line.
5. Display the time line for each channel.
6. Open or close the 4-channel time line.

(Visual description: A screenshot shows playback controls and a timeline.)

3 Export recorded video

1. Click < ?️ > at the bottom of the screen.
2. Select a layout.
3. Select a channel.
4. Set the time, device, and format for export.
5. Click the <Check capacity> button to see if you can export.
6. Click the <Start> button to proceed with the export.

(Visual description: A screenshot shows the export settings interface with options for date, time, format, and capacity check.)

Using Product Information

You can check the product information/manual/firmware information/FAQ/HDD compatibility list on the homepage or mobile web of your smartphone.

(Visual description: Two smartphone icons are shown, one with a web browser displaying a list of products, and another with a mobile app interface.)

URLs: http://hanwha-security.com

Using P2P Service

This function is available only for products that support P2P. To find products that support P2P, see 'Products supporting each feature (Page 4)' of the Product Specification Manual.

When using a P2P service, you can easily access and use with Wisenet mobile.

1. Click <Enable P2P> to test the connection to see if the current recorder can be connected remotely. The product is displayed on the list.
2. If the connection is successful, search for WiseNet mobile on your smartphone and install and run it. You can scan the QR code on the recorder by selecting Add device > QR code.
3. When the QR code is scanned, the UID that can be seen in recorder is automatically converted to mobile viewer, and the mobile viewer can be used right away when the recorder ID and password are entered.

(Visual description: Screenshots show the P2P setup screen on the recorder, a smartphone app interface for adding a device, and a QR code scanning process.)

Connecting to a Network Using a Router

If you want to add 1-3 PCs and recorders in an environment using xDSL/Cable modem, you can use the router with only one Internet line. This guide is an installation guide for network beginners. Follow the instructions to set up your router, local PC, and recorder.

Connecting the cable

(Visual description: A diagram shows an Internet connection via modem, router, and then to a local PC and the recorder.)

The P2P service period expires in 3 years. If you want to extend it after expiration, contact your vendor.

Connecting a router with PC

Refer to the router's user manual.

Connecting a recorder and a router

Move to <IP & Port> of the Recorder <Network> Setting menu, and set the <IP address> and <Gateway> in <Setup>.

The <Default gateway> checked on the [cmd.exe] window of the local PC and the <Gateway> of the recorder must be the same.

At least the third number of the recorder <IP address> should be set to be the same as the <Default gateway> checked on the [cmd.exe] window of the local PC.

(Visual description: A command prompt window showing IP configuration and a recorder network setting screen are displayed side-by-side.)

Checking the recorder connection from the PC

Enter the IP set in the recorder menu in the local PC address bar. Once you log in by entering your user name and password, the recorder's web viewer screen appears.

(Visual description: A browser address bar showing an IP address, and a login screen with username and password fields.)

Accessing using DDNS address in the dynamic IP environment

In the dynamic IP environment such as xDSL/Cable modem, the router's WAN IP can be changed, so we provide DDNS (Dynamic Domain Name Server) service so that you can always access the recorder with only the DDNS address even in the dynamic IP environment.

Wisenet DDNS Setup

Since you will be accessing the recorder remotely, set up a Wisenet DDNS account first using a PC.

1. Open a browser, go to ddns.hanwha-security.com, and click <Login>.
2. Click <Sign Up>.
3. Click <Register Product> tab to add a recorder to your account.
4. After registration, your product will appear in the list.

(Visual description: Screenshots show the DDNS website login/signup, and the product registration page.)

Follow the instructions to register an account on the website. Log in after completing account registration.

Create a name for your recorder (product ID). Select the type of recorder and model name. Click <Product Registration>.

System requirements

The following lists the minimum suggested hardware and operating system requirements needed to run the Web Viewer.

• Use the browser recommended by the OS. Ex.) Microsoft recommended browser: Microsoft Edge
• Supported browsers: Chrome, Edge, and Safari
• Supported OS: Works on all of the Windows, Linux, and OS X environments given the platform-independent nature of the web.
• Tested environments: Tested and certified to run on Windows® 10 with Edge 91, Google Chrome™ 91 and Intel® Core™ i7-7700 processor 3.60 Ghz with NVIDIA® GeForce® GTX™ 1050 or Intel™ HD Graphics 630.
• Performance restrictions: The performance of users' CPU/GPU may impact the video playback performance of the web viewer. The video quality may decrease depending on the settings, such as high resolution or transfer bandwidth, when playing H.265 video in Chrome.

Router and Internet connection setup

Since each router has a different connection method, check the settings for each router.

Port forwarding on the router setup

Set up the router's port forwarding to connect to a PC or a recorder connected to the router's local LAN from outside.

The recorder uses the <RTSP port>, <HTTP port>, <HTTPS port>, and camera proxy ports. You must set up port forwarding for all the ports you use.

• If only <HTTP port> is set for port forwarding, <RTSP port>, which is a video transmission port, is connected, but no video is displayed.
• If only <RTSP port> is set for port forwarding, no connection is available because <HTTP port>, which is a web connection port, is connected.

Refer to the router's user manual.

Connect using DDNS address

1. Select DDNS site on the recorder setup menu and enter the product ID.
2. Connect to ddns.hanwha-security.com and check if the connection status of the registered product is set to <ON>.
3. You can connect to the recorder by entering the DDNS host address, http://ddns.hanwha-security.com/recorder TEST, on a local PC website address bar. You can also click < ▶ > in item 2 to connect to the recorder.
4. The web viewer screen of the recorder appears.

(Visual description: Screenshots show the DDNS setup screen on the recorder and the resulting web viewer screen.)

All settings are complete. If you remember your DDNS address and ID / password, you can access the recorder from any PC with an Internet connection.

For more information, refer to the user manual.

Environmental Compliance and Disposal

Hanwha Techwin cares for the environment at all product manufacturing stages, and is taking measures to provide customers with more environmentally friendly products. The Eco mark represents Hanwha Techwin's devotion to creating environmentally friendly products, and indicates that the product satisfies the EU RoHS Directive.

Correct Disposal of This Product (Waste Electrical & Electronic Equipment)

(Applicable in the European Union and other European countries with separate collection systems)

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.

Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.

Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

Correct disposal of batteries in this product

(Applicable in the European Union and other European countries with separate battery return systems.)

This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the environment.

To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.