Wisenet Network Video Recorder

Introduction and Disclaimer

Copyright: ©2020 Hanwha Techwin Co., Ltd. All rights reserved.

Trademark: All trademarks mentioned are registered trademarks of their respective companies.

Restriction: This document is reserved. Reproduction, distribution, or modification without formal authorization is prohibited.

Disclaimer: Hanwha Techwin strives for accuracy but provides no formal guarantee. Use of this document and its results are the user's responsibility. Hanwha Techwin reserves the right to change contents without prior notice.

Design and specifications are subject to change without prior notice. The latest version can be downloaded from the Hanwha Techwin website: www.hanwha-security.com.

The initial administrator ID is "admin". Set a strong password upon first login. Change your password every three months to protect personal information and prevent data theft. Users are responsible for security and issues arising from password mismanagement.

Overview

Important Safety Instructions

• Read these operating instructions carefully before use.
• Keep these instructions handy for future reference.
• Heed all warnings and follow all instructions.
• Do not use near water.
• Clean with a soft, dry, or damp cloth. Avoid detergents or cosmetic products containing alcohol, solvents, or surfactants, as they may deform or damage the product.
• Do not block ventilation openings; install according to manufacturer instructions.
• Do not install near heat sources (radiators, stoves, etc.).
• Do not defeat the safety purpose of polarized or grounding-type plugs. Consult an electrician if the plug does not fit your outlet.
• Protect the power cord from being walked on or pinched.
• Use only manufacturer-specified attachments/accessories.
• Use only with specified carts, stands, tripods, brackets, or tables. Use caution when moving carts to avoid tip-over injuries.
• Unplug during lightning storms or long periods of non-use.
• Refer all servicing to qualified personnel. Servicing is required for damage (cord, plug, liquid spillage, dropped objects), exposure to rain/moisture, abnormal operation, or if the apparatus has been dropped.

Standards Approvals

FCC Compliance: This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) it must not cause harmful interference, and (2) it must accept any interference received. This equipment has been tested and found to comply with Class A digital device limits for commercial environments, designed to provide reasonable protection against harmful interference. If interference occurs, users may need to take corrective actions such as reorienting the antenna, increasing separation, or connecting to a different circuit.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Before Start

This manual provides operational information, component descriptions, functions, and network settings. Please note:

• Hanwha Techwin retains copyright. Manual copying requires prior written approval.
• Hanwha Techwin is not liable for losses incurred by using non-standard products or violating manual instructions.
• Consult a qualified technician before opening the case; ensure power is removed.
• Check HDD and external storage compatibility before installation. Contact the retailer for a compatibility list.
• HDD "Seek Away" feature may cause noise.

⚠️ Warning - Battery

Replacement batteries must be of the same type to prevent explosion risk. Specifications for the current battery:

• Normal voltage: 3V
• Normal capacity: 210mAh
• Continuous standard load: 0.4mA
• Operating temperature: -20°C to +60°C (-4°F to +140°F)

CALIFORNIA USA ONLY: Perchlorate warning applies to primary CR (Manganese Dioxide) Lithium coin cells sold in California. See www.dtsc.ca.gov/hazardouswaste/perchlorate for special handling.

Moving Fan Blades

Keep body parts away from fan blades. ⚙️

❗ Caution

• Connect the power cord to a grounded outlet.
• The mains plug serves as a disconnect device and must remain accessible.
• When the HDD reaches its end of life, stored video data may be damaged and unrecoverable.
• The HDD status LED indicates normal HDD connection. Check it regularly; recording may fail if the HDD has issues. Periodically check recording status and back up important data.
• Batteries must not be exposed to excessive heat (sunshine, fire).
• RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. Dispose of used batteries according to instructions.
• Do not ingest battery; Chemical Burn Hazard.
• This product contains a coin/button cell battery. If swallowed, it can cause severe internal burns in 2 hours, leading to death.
• Keep new and used batteries away from children. If the battery compartment does not close securely, stop using the product and keep it away from children. Seek immediate medical attention if batteries are suspected to have been swallowed or placed inside the body.

Attention

French Warning: IL Y A RISQUE D'EXPLOSION SI LA BATTERIE EST REMPLACÉE PAR UNE BATTERIE DE TYPE INCORRECT. METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS. Ne pas ingérer la pile, risque de brûlure chimique. Ce produit contient une pile de type bouton/pièce de monnaie. Si la pile est avalée, elle peut causer de graves brûlures internes en seulement 2 heures et peut entraîner la mort. Gardez les piles neuves et usagées hors de portée des enfants. Si le compartiment de la pile ne se ferme pas correctement, cessez d'utiliser le produit et gardez-le hors de portée des enfants. Si vous suspectez que des piles ont été avalées ou insérées dans une partie du corps, consultez un médecin sans tarder.

English Translation: There is a risk of explosion if the battery is replaced by an incorrect type. Dispose of used batteries according to instructions. Do not ingest the battery; risk of chemical burn. This product contains a coin/button cell battery. If swallowed, it can cause severe internal burns in just 2 hours and can lead to death. Keep new and used batteries out of reach of children. If the battery compartment does not close securely, stop using the product and keep it away from children. If you suspect batteries have been swallowed or inserted into any part of the body, seek medical attention immediately.

System Shutdown

Improper shutdown can damage the hard drive or product. Press OK on the shutdown prompt and then remove the power cable for a safe power-off. Consider installing a UPS (Uninterruptible Power Supply) to prevent damage from power outages. (Consult your UPS retailer for questions.)

If powered off abnormally, restarting may take longer to restore data from the hard disk drive.

Operating Temperature

Guaranteed operating temperature range: 0°C to 40°C (32°F to 104°F). The product may not function properly if operated immediately after storage at temperatures below this range. Allow the product to acclimate to room temperature before use if stored in low temperatures.

For the built-in HDD, the guaranteed temperature range is 5°C to 55°C (41°F to 131°F). The hard drive may not work below this range.

Ethernet Port

This equipment is for indoor use only. All communication wirings are limited to inside the building.

Security Precautions

The initial administrator ID is "admin". Set a strong password upon first login. Change your password every three months to protect personal information and prevent data theft. Users are responsible for security and issues arising from password mismanagement.

Products Supporting Each Feature

In duplicated mode, a 4K resolution monitor supports up to 30 fps. In extended mode, the primary monitor supports up to 1080p.

If the total power or maximum power per port is exceeded, ports will power off sequentially. PoE power consumption:

• XRN-1620SB1: Total power of 200W, max power of 30W per port
• XRN-820S: Total power of 100W, max power of 30W per port

Contents

This section lists the document's structure and page numbers.

Overview

• Important Safety Instructions (Page 3)
• Before Start (Page 3)
• Contents (Page 5)
• Features (Page 6)
• Package Contents (Page 6)
• Part Names and Functions (Front) (Page 7)
• Part Names and Functions (Rear) (Page 8)

Installation

• Checking the Installation Environment (Page 9)
• Rack Installation (Page 9)
• Installing the HDD (Page 9)
• Cleaning up the Dust Filter (XRN-1620SB1/XRN-1620B2) (Page 12)

Connecting with Other Device

• Connecting to an External Device (Page 13)
• Connecting the USB (Page 13)
• Connecting the Alarm Input/Output (Page 14)
• Connecting the Network (Page 14)

Features

The product records video and audio from network cameras to a hard disk, enabling playback and remote monitoring over a network.

• Provides new UI 2.0
• Supports instant viewer
• Can be linked to AI cameras
• Supports AI search (people, face, vehicle, license plate)
• Supports BestShot view
• Bookmark function
• Thumbnail function
• View camera event list in real time
• Convenient event rule setup
• Various sequence (layout, page) functions
• Extended search period
• Convenient log search
• Supports thermal imaging camera/PTZ linked cameras
• Supports a range of 4K camera resolutions
• Outputs a 4K high definition image using HDMI
• Supports dual monitor output (expand, duplicate)
• Record and play video
• Record and play audio
• Supports ONVIF Profile S standard and RTP/RTSP protocols
• Displays HDD operation status via HDD SMART
• HDD overwrite enabled
• Function to export data using USB memory and external hard disk
• Simultaneous playback of 8 or 16 channels
• View multi-channel timeline during video playback
• Various Search Modes (Time, Event, Smart, Text, Export, ARB)
• ARB support (configuration feature for saving period by channel)
• Various recording modes (Normal, Event, Scheduled Recording)
• Alarm Input / Output
• Remote monitoring function via Windows Network Viewer
• Live monitoring of network cameras
• Installation Wizard Function (Recorder, Web Viewer)
• Supports remote monitoring via DDNS/P2P (Wisenet Viewer/Wisenet mobile)
• Provides smartphone event alarm (real-time event messages)

Package Contents

Please unwrap the product and place it on a flat surface or intended installation location. Check the following contents are included with the main unit. Note: Appearance and quantity of accessories may vary by sales region or model. For some regions, the HDD is not pre-installed.

For XRN-1620SB1/XRN-1620B2:

For XRN-820S:

Part Names and Functions

Front Panel

XRN-1620SB1/XRN-1620B2:

LED Indicator:

• POWER: Shows power ON/OFF status.
• NETWORK: Displays network connection and data transfer status.
• HDD: Indicates normal HDD access. Lights up when the hard disk is accessed.
• RECORD: Lights up when recording is in progress.
• BACKUP: Lights up when exporting recorded video.
• ALARM: Lights up when an event occurs.

USB: Connects USB devices (USB 2.0 supported).

Diagram shows a front panel with multiple LEDs labeled POWER, NETWORK, HDD, RECORD, BACKUP, ALARM, and a USB port.

XRN-820S:

LED Indicator:

• POWER: Shows power ON/OFF status.
• NETWORK: Displays network connection and data transfer status.
• HDD: Indicates normal HDD access. Lights up when the hard disk is accessed.
• RECORD: Lights up when recording is in progress.
• BACKUP: Lights up when exporting recorded video.
• ALARM: Lights up when an event occurs.

USB: Connects USB devices (USB 2.0 supported).

Diagram shows a front panel with multiple LEDs labeled POWER, NETWORK, HDD, RECORD, BACKUP, ALARM, and a USB port.

Diagrams also show separate images of the Recorder, Mouse, Power Cable, Bracket Rack, Quick Guide, Terminal Block, HDD Fixing Screw, Bracket Fixing Screw, SATA Power Cable, and SATA Data Cable for XRN-820S.

Rear Panel

XRN-1620SB1:

Diagram shows rear panel with ports labeled 1-9.

1. PoE (CAMERA): Power supply port for cameras.
2. AUDIO OUT: Audio signal output port.
3. NETWORK 1: Port for camera connections (receives video).
4. NETWORK 2: Recommended for network/web viewer connection.
5. ALARM: Alarm input ports (1-4 CH) and Alarm output ports (1-2 CH).
6. HDMI: HDMI connector port.
7. USB: Connects USB devices (USB 3.0 supported).
8. VGA OUT: VGA Video signal output port.
9. Power: Terminal to connect power.
10. Power Switch: Power on/off switch.

Diagram shows the rear panel of the XRN-1620SB1 with numbered ports.

When connecting AC power or turning on the power switch, a luminous phenomenon inside the SMPS is normal operation of its protection element. The CONSOLE port is for service repair only.

XRN-1620B2:

Diagram shows rear panel with ports labeled 1-9.

1. PoE (CAMERA): Power supply port for cameras.
2. AUDIO OUT: Audio signal output port.
3. NETWORK 1: Port for camera connections (receives video).
4. NETWORK 2: Recommended for network/web viewer connection.
5. ALARM: Alarm input ports (1-4 CH) and Alarm output ports (1-2 CH).
6. HDMI: HDMI connector port.
7. USB: Connects USB devices (USB 3.0 supported).
8. VGA OUT: VGA Video signal output port.
9. Power: Terminal to connect power.
10. Power Switch: Power on/off switch.

Diagram shows the rear panel of the XRN-1620B2 with numbered ports.

When connecting AC power or turning on the power switch, a luminous phenomenon inside the SMPS is normal operation of its protection element. The CONSOLE port is for service repair only.

XRN-820S:

Diagram shows rear panel with ports labeled 1-9.

1. PoE (CAMERA): Power supply port for cameras.
2. AUDIO OUT: Audio signal output port.
3. NETWORK 1: Port for camera connections (receives video).
4. NETWORK 2: Recommended for network/web viewer connection.
5. ALARM: Alarm input ports (1-4 CH) and Alarm output ports (1-2 CH).
6. HDMI: HDMI connector port.
7. USB: Connects USB devices (USB 3.0 supported).
8. VGA OUT: VGA Video signal output port.
9. Power: Terminal to connect power.
10. Power Switch: Power on/off switch.

Diagram shows the rear panel of the XRN-820S with numbered ports.

When connecting AC power or turning on the power switch, a luminous phenomenon inside the SMPS is normal operation of its protection element. The CONSOLE port is for service repair only.

Installation

General Precautions

• Do not use the product outdoors.
• Do not spill water or liquid near connection parts.
• Do not subject the system to excessive shock or force.
• Do not pull out the power plug forcefully.
• Do not disassemble the product yourself.
• Do not exceed rated input/output ranges.
• Use only a certified power cord.
• For products with input ground, use a grounded power plug.

Depending on HDD configuration and ambient temperature, some noise may be produced.

Checking the Installation Environment

This product is a high-capacity security device. Excessive internal temperature can cause system failure or reduced product life. Consider the following:

Temperature Graph: A graph shows operating life (in HOURS) versus temperature (in °C) and life (in HOURS) versus usage time (e.g., 24HR x 365 DAY = 8,760 HR). It indicates that higher temperatures significantly reduce product life.

[Figure 1: Temperature vs. Life Expectancy Graph]

Rack Mounting Instructions:

1. Ensure the rack is not sealed.
2. Ensure air circulation through inlet/outlet points.
3. If stacking products or devices, ensure adequate space for ventilation.
4. For natural convection, place inlets at the bottom and outlets at the top.
5. It is recommended to install fan motors at inlets and outlets for air circulation. Use a filter at the inlet to screen dust.
6. Keep the temperature inside the rack or around the product at approximately 25°C.

Rack Mount Considerations:

• Elevated Operating Ambient: In multi-unit racks, ambient temperature may be higher. Ensure compatibility with the manufacturer's specified maximum ambient temperature (Tma).
• Reduced Air Flow: Ensure installation does not compromise required airflow for safe operation.
• Mechanical Loading: Ensure mounting does not create a hazardous condition due to uneven loading.
• Circuit Overloading: Consider the supply circuit and potential effects of overloading on overcurrent protection and wiring. Use equipment nameplate ratings.
• Reliable Earthing: Maintain reliable earthing for rack-mounted equipment, especially for connections other than direct to the branch circuit (e.g., power strips).

[Figure 2: Diagram illustrating rack ventilation and spacing]

Rack Installation

Install the Bracket-Rack as shown in the figure and fasten screws on both sides. Ensure screws are tight to prevent loosening due to vibrations.

Diagram shows mounting a bracket rack to the recorder.

Installing the HDD

Important: Unplug the power cord before installation to prevent electric shock, injury, or product damage. Consult your provider for HDD installation details, as improper installation may damage the product.

Number of HDDs Supported:

• XRN-820S: Max. 2 EA
• XRN-1620SB1: Max. 4 EA
• XRN-1620B2: Max. 8 EA

Data Loss Cautions (HDD Care):

• Ensure HDD data is not damaged. Check HDD compatibility before installation.
• HDDs are sensitive to shock. Ensure the HDD is free from shock during operation.
• Hanwha Techwin is not liable for HDD damage due to user carelessness or misuse.
• To minimize data loss risk, back up data frequently.
• Damage may occur if exposed to shock during disassembly/installation, or if the product is moved/impacted during HDD operation. A sudden power failure during HDD operation can also damage the drive or its files.

Cautions when installing an HDD:

1. Do not apply excessive force to the HDD.
2. Be careful not to lose screws or accessories during disassembly/assembly. Incorrect assembly may cause product breakdown or malfunction.
3. Check HDD compatibility before installation. Contact your dealer for a list of compatible devices.
4. If replacing or adding an HDD, contact your dealer or customer service.

How to install an HDD in XRN-1620B2/XRN-1620SB1:

1. Remove screws from the left/right sides and back, then push the cover back to release it.

Diagram shows removing screws and sliding the cover back.

2. Remove screws from the left/right sides and release the bracket.

Diagram shows removing screws and detaching a bracket.

3. Mount 8 hard disks into the bracket and fix with screws. For XRN-1620SB1, mount disks into the bottom bracket.

Diagram shows mounting hard disks into a bracket.

4. Fix the hard-disk-mounted bracket to the recorder using screws.

Diagram shows attaching the bracket with installed HDDs to the recorder.

5. Connect the SATA/power cable of the hard disk to the main board connector. Refer to the figure for hard disk location and connector numbers.

Diagram shows connecting SATA/power cables to the main board.

6. Ensure connections are secure and cables are routed properly inside the recorder. Fix the cover using screws, being careful not to damage cables.

Diagram shows closing the cover and securing it with screws.

How to install an HDD in XRN-820S:

1. Remove screws from the left/right sides and back, then push the cover back to release it.

Diagram shows removing screws and sliding the cover back.

2. Connect the SATA/power cable of the hard disk to the main board connector. Refer to the figure for hard disk location and connector numbers.

Diagram shows connecting SATA/power cables to the main board, with numbered connectors.

3. Use screws to fix the hard disk to the bottom of the recorder.

Diagram shows securing the HDD to the recorder's base.

4. Ensure connections are secure and cables are routed properly inside the recorder. Fix the cover using screws, being careful not to damage cables.

Diagram shows closing the cover and securing it with screws.

Gently press the connector before removing the HDD. Do not force to pull the cable.

Cleaning up the Dust Filter (XRN-1620SB1/XRN-1620B2)

Dust filters are located inside the front cover. Dust can cause airflow problems, increasing temperature and potentially affecting the recorder and hard disk. Clean the dust filter regularly.

1. To remove the front cover, press the two top parts of the cover.

Diagram shows pressing the top parts of the front cover to release it.

2. To mount the front cover, align the bottom notch and press the two top parts to secure it.

Diagram shows the dust filter being removed/replaced and the front cover being reattached.

Connecting with Other Devices

Connecting to an External Device

Diagrams are based on Model XRN-1620SB1 and show rear panel connections: AUDIO OUT, HDMI OUT, VIDEO OUT (VGA).

Unrated or improper power sources may damage the system. Use only the rated power source before pressing the POWER button.

Connecting the USB

A USB port is located on the front of the product.

• Connect USB HDDs, USB memory drives, or mice to the USB port.
• If a USB HDD is connected, it can be detected and set up via "Setup > Setting the Device > Storage Device" in the User Manual.
• The product supports hot-plugging, allowing USB devices to be connected/disconnected while the system is operating.

If the USB device for Export Recorded Video is not formatted in the recorder, format it as FAT32 on a PC.

Some USB devices may have compatibility issues; check the device before use.

Only USB storage devices with a metal cover are guaranteed for data transfer.

If the USB device's electric contacts are worn out, data transfer may not function properly.

Diagram shows a USB port and examples of connecting a USB storage device.

Connecting the Alarm Input/Output

The Alarm In/Out port is located on the back panel.

• ALARM IN 1~4: Alarm Input Ports.
• ALARM OUT 1~2: Alarm Output Ports.

Diagram shows the ALARM IN and ALARM OUT terminals with connections for sensors and an alarm device. ALARM IN supports 5mA sink. ALARM OUT supports Max. DC30V 2A, Typical DC12V 2A.

Connecting the Network

For more information on network connection, refer to "Network Configuration" in the User Manual.

Network connection via Ethernet (10/100/1000BaseT):

Diagram shows a network setup with the NVR connected via Ethernet (NETWORK 1 and NETWORK 2 ports) to switches, network cameras, and a Windows Network Viewer.

Network connection via router:

Diagram illustrates network connectivity using a router, broadband router, xDSL/Cable modem, and DDNS server, connecting network cameras and a Windows Network Viewer.

Connecting the network cameras:

Example 1: Shows a network camera connected to NETWORK 1, with an IP address example (192.168.231.100 for the NVR, 192.168.231.10 for the camera).

Diagram shows NVR connected to a switch, which connects to a network camera.

Please do not connect any equipment through NETWORK 1 in PnP mode.

Example 2: Shows multiple network cameras connected via switches to NETWORK 1 and NETWORK 2, with IP address examples.

Diagram shows NVR connected to switches, which connect to multiple network cameras.

Environmental Compliance and Disposal

Eco Mark: Hanwha Techwin is committed to environmentally friendly products, satisfying the EU RoHS Directive.

[Eco mark icon]

Correct Disposal of This Product (Waste Electrical & Electronic Equipment)

(Applicable in the European Union and other European countries with separate collection systems)

This marking indicates that the product and its electronic accessories should not be disposed of with household waste. Separate these items for responsible recycling to promote sustainable reuse of materials. Contact your retailer or local government office for environmentally safe recycling details. Business users should contact their supplier.

[Trash can icon with a cross through it]

Correct disposal of batteries in this product

(Applicable in the European Union and other European countries with separate battery return systems.)

This marking indicates that batteries should not be disposed of with household waste. Chemical symbols (Hg, Cd, Pb) indicate the presence of mercury, cadmium, or lead above reference levels. Improper disposal can harm health or the environment. To protect natural resources, separate batteries from other waste and recycle them through your local, free battery return system.

[Battery with a cross through it]