Hisense

USE AND INSTALLATION INSTRUCTIONS

Thank you very much for purchasing this Air Conditioner. Please read this use and installation instructions carefully before installing and using this appliance and keep this manual for future reference.

Safety Instructions

  1. To guarantee the unit works normally, please read the manual carefully before installation, and try to install strictly according to this manual.
  2. Do not let air enter the refrigeration system or discharge refrigerant when moving the air conditioner.
  3. Properly ground the air conditioner into the earth. ?
  4. Check the connecting cables and pipes carefully, make sure they are correct and firm before connecting the power of the air conditioner.
  5. There must be an air-break switch.
  6. After installing, the consumer must operate the air conditioner correctly according to this manual, keep a suitable storage for maintenance and moving of the air conditioner in the future.
  7. Fuse of indoor unit: T3.15A 250VAC or T5A 250VAC. Please refer to the screen printing on the circuit board for the actual parameters, which must be consistent with the parameters on the screen printing.
  8. For 5K~13K models, fuse of outdoor unit: T15A 250VAC or T 20A 250VAC. Please refer to the screen printing on the circuit board for the actual parameters, which must be consistent with the parameters on the screen printing.
  9. For 14K~18K models, fuse of outdoor unit: T 20A 250VAC.
  10. For 21K~36K models, fuse of outdoor unit: T 30A 250VAC.
  11. The installation instructions for appliances that are intended to be permanently connected to fixed wiring, and have a leakage current that may exceed 10 mA, shall state that the installation of a residual current device (RCD) having a rated residual operating current not exceeding 30 mA is advisable.
  12. Warning: Risk of electric shock can cause injury or death: Disconnect all remote electric power supplies before servicing. ⚡
  13. The maximum length of the connecting pipe between the indoor unit and outdoor unit should be less than 5 meters. It will affect the efficiency of the air conditioner if the distance is longer than that length.
  14. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
  15. This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
  16. The batteries in the remote controller must be recycled or disposed of properly. Disposal of Scrap Batteries --- Please discard the batteries as sorted municipal waste at the accessible collection point.
  17. If the appliance is fixed wiring, the appliance must be fitted with means for disconnection from the supply mains having a contact separation in all poles that provide full disconnection under over voltage category III conditions, and these means must be incorporated in the fixed wiring in accordance with the wiring rules.
  18. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
  19. The appliance shall be installed in accordance with national wiring regulations.
  20. Servicing shall only be performed as recommended by the equipment manufacturer. Maintenance and repair requiring the assistance of other skilled personnel shall be carried out under the supervision of the person competent in the use of flammable refrigerants.
  21. The appliance shall not be installed in the laundry.
  22. Regarding to installation, please refer to section "Installation instructions".
  23. Regarding to maintenance, please refer to section "Maintenance".
  24. For models using R32 refrigerant, piping connection should be conducted on the outdoor side.

Preparation Before Use

Note:

  1. When charging refrigerant into the system, make sure to charge in liquid state, if the refrigerant of the appliance is R32. Otherwise, chemical composition of refrigerant (R32) inside the system may change and thus affect the performance of the air conditioner.
  2. According to the character of refrigerant (R32, the value of GWP is 675), the pressure of the tube is very high, so be sure to be careful when you install and repair the appliance.
  3. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
  4. Installation of this product must be done by experienced service technicians or professional installers only, in accordance with this manual.
  5. The temperature of the refrigerant circuit will be high, please keep the interconnection cable away from the copper tube.

Preset

Before using the air conditioner, be sure to check and preset the following:

  1. Remote Control Presetting: Each time after the remote control is replaced with new batteries or is energized, remote control auto presets heat pump. If the air conditioner you purchased is a Cooling Only one, a heat pump remote controller can also be used.
  2. Back-light function of Remote Control (optional): Hold down any button on the remote control to activate the back light. It automatically shuts off 3 seconds later. Note: Back-light is an optional function.
  3. Auto Restart Presetting: The air conditioner has an Auto-Restart function.

Safeguarding the Environment

This appliance is made of recyclable or re-usable material. Scrapping must be carried out in compliance with local waste disposal regulations. Before scrapping it, make sure to cut off the mains cord so that the appliance cannot be re-used. For more detailed information on handling and recycling this product, contact your local authorities who deal with the separate collection of rubbish or the shop where you bought the appliance.

SCRAPPING OF APPLIANCE

This appliance is marked according to the European Directive 2012/19/EC, Waste Electrical and Electronic Equipment (WEEE). This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.

Safety Precautions

Symbols in this Use and Care Manual are interpreted as shown below.

  • Be sure not to do. ❌
  • Grounding is essential. ?
  • Pay attention to such a situation. ⚠️
  • Warning: Incorrect handling could cause a serious hazard, such as death, serious injury, etc.

Use correct power supply in accordance with the rating plate requirement. Otherwise, serious faults or hazard may occur or a fire may break out.

Keep the power supply circuit breaker or plug from dirt. Connect the power supply cord to it firmly and correctly; lest an electric shock or a fire break out due to insufficient contact.

It is harmful to your health if the cool air reaches you for a long time. It is advisable to let the air flow be deflected to all the room.

Prevent the air flow from reaching the gas burners and stove.

Never insert a stick or similar obstacle into the unit. Since the fan rotates at high speed, this may cause an injury. ⚠️

Do not repair the appliance by yourself. If this is done incorrectly, it may cause an electric shock, etc.

Do not use the power supply circuit breaker or pull off the plug to turn it off during operation. This may cause a fire due to spark, etc. ?

Do not touch the operation buttons when your hands are wet. ⚡

Do not put any objects on the outdoor unit. ⚠️

It is the user's responsibility to make the appliance be grounded according to local codes or ordinances by a licensed technician. ?

Turn off the appliance by remote control firstly before cutting off power supply if malfunction occurs. ⚠️

Do not knit, pull or press the power supply cord, lest the power supply cord be broken. An electric shock or fire is probably caused by a broken power supply cord. ⚡?

Precautions for using R32 refrigerant

The basic installation work procedures are the same as the conventional refrigerant (R22 or R410A). However, pay attention to the following points:

  1. Transport of equipment containing flammable refrigerants: Compliance with the transport regulations.
  2. Marking of equipment using signs: Compliance with local regulations.
  3. Disposal of equipment using flammable refrigerants: Compliance with national regulations.
  4. Storage of equipment/appliances: The storage of equipment should be in accordance with the manufacturer's instructions.
  5. Storage of packed (unsold) equipment: Storage package protection should be constructed such that mechanical damage to the equipment inside the package will not cause a leak of the refrigerant charge. The maximum number of pieces of equipment permitted to be stored together will be determined by local regulations.
  6. Information on servicing:
    • 6-1 Checks to the area: Prior to beginning work on systems containing flammable refrigerants, safety checks are necessary to ensure that the risk of ignition is minimised. For repair to the refrigerating system, the following precautions shall be complied with prior to conducting work on the system.
    • 6-2 Work procedure: Work shall be undertaken under a controlled procedure so as to minimise the risk of flammable gas or vapour being present while the work is being performed.
    • 6-3 General work area: All maintenance staff and others working in the local area shall be instructed on the nature of work being carried out. Work in confined spaces shall be avoided. The area around the workspace shall be sectioned off. Ensure that the conditions within the area have been made safe by control of flammable material.
    • 6-4 Checking for presence of refrigerant: The area shall be checked with an appropriate refrigerant detector prior to and during work, to ensure the technician is aware of potentially flammable atmospheres. Ensure that the leak detection equipment being used is suitable for use with flammable refrigerants, i.e. non-sparking, adequately sealed or intrinsically safe.
    • 6-5 Presence of fire extinguisher: If any hot work is to be conducted on the refrigeration equipment or any associated parts, appropriate fire extinguishing equipment shall be available to hand. Have a dry powder or CO2 fire extinguisher adjacent to the charging area.
    • 6-6 No ignition sources: No person carrying out work in relation to a refrigeration system which involves exposing any pipe work that contains or has contained flammable refrigerant shall use any sources of ignition in such a manner that it may lead to the risk of fire or explosion. All possible ignition sources, including cigarette smoking, should be kept sufficiently far away from the site of installation, repairing, removing and disposal, during which flammable refrigerant can possibly be released to the surrounding space. Prior to work taking place, the area around the equipment is to be surveyed to make sure that there are no flammable hazards or ignition risks. "No Smoking" signs shall be displayed.
    • 6-7 Ventilated area: Ensure that the area is in the open or that it is adequately ventilated before breaking into the system or conducting any hot work. A degree of ventilation shall continue during the period that the work is carried out. The ventilation should safely disperse any released refrigerant and preferably expel it externally into the atmosphere.
    • 6-8 Checks to the refrigeration equipment: Where electrical components are being changed, they shall be fit for the purpose and to the correct specification. At all times the manufacturer's maintenance and service guidelines shall be followed. If in doubt, consult the manufacturer's technical department for assistance. The following checks shall be applied to installations using flammable refrigerants: The charge size is in accordance with the room size within which the refrigerant containing parts are installed; The ventilation machinery and outlets are operating adequately and are not obstructed; If an indirect refrigerating circuit is being used, the secondary circuit shall be checked for the presence of refrigerant; Marking to the equipment continues to be visible and legible. Markings and signs that are illegible shall be corrected; Refrigeration pipe or components are installed in a position where they are unlikely to be exposed to any substance which may corrode refrigerant containing components, unless the components are constructed of materials which are inherently resistant to being corroded or are suitably protected against being so corroded.
    • 6-9 Checks to electrical devices: Repair and maintenance to electrical components shall include initial safety checks and component inspection procedures. If a fault exists that could compromise safety, then no electrical supply shall be connected to the circuit until it is satisfactorily dealt with. If the fault cannot be corrected immediately but it is necessary to continue operation, an adequate temporary solution shall be used. This shall be reported to the owner of the equipment so all parties are advised. Initial safety checks shall include: That capacitors are discharged: this shall be done in a safe manner to avoid possibility of sparking; That there are no live electrical components and wiring exposed while charging, recovering or purging the system; That there is continuity of earth bonding.
    • 7. Repairs to sealed components: During repairs to sealed components, all electrical supplies shall be disconnected from the equipment being worked upon prior to any removal of sealed covers, etc. If it is absolutely necessary to have an electrical supply to equipment during servicing, then a permanently operating form of leak detection shall be located at the most critical point to warn of a potentially hazardous situation. Particular attention shall be paid to the following to ensure that by working on electrical components, the casing is not altered in such a way that the level of protection is affected.

Installation Instructions

Installation Diagram

Clearances:

  • Distance from wall: over 50mm
  • Distance from ceiling: over 200mm
  • Distance from obstacle: over 3000mm
  • Distance from floor: over 2500mm
  • Air intake distance from wall: over 250mm
  • Air outlet distance from wall: over 500mm
  • Distance from obstacle: over 500mm

Note: The figure is a simple presentation and may not match the exact external appearance of the purchased unit. Installation must be performed in accordance with national wiring standards by authorized personnel only.

Select the Installation Locations

Location for Installing Indoor Unit

  1. Where there is no obstacle near the air outlet and air can be easily blown to every corner.
  2. Where piping and wall hole can be easily arranged.
  3. Keep the required space from the unit to the ceiling and wall according to the installation diagram.
  4. Where the air filter can be easily removed.
  5. Keep the unit and remote controller 1m or more apart from television, radio etc.
  6. Keep as far as possible from fluorescent lamps.
  7. Do not put anything near the air inlet to obstruct it from air absorption.
  8. Install on a wall that is strong enough to bear the weight of the unit.
  9. Install in a place that will not increase operation noise and vibration.
  10. Keep away from direct sunlight and heating sources. Do not place flammable materials or combustion apparatuses on top of the unit.

Location for Installing Outdoor Unit

  1. Where it is convenient to install and well ventilated.
  2. Avoid installing it where flammable gas could leak.
  3. Keep the required distance apart from the wall.
  4. The pipe length between indoor and outdoor unit should be not more than 5 meters in factory default status, but it can go up to maximum 15 meters with additional refrigerant charge.
  5. Keep the outdoor unit away from greasy dirt, vulcanization gas exit.
  6. Avoid installing it by the roadside where there is a risk of muddy water.
  7. A fixed base where it is not subject to increased operation noise.
  8. Where there is not any blockage of the air outlet.
  9. Avoid installing under direct sunlight, in an aisle or sideway, or near heat sources and ventilation fans. Keep away from flammable materials, thick oil fog, and wet or uneven places.
Pipe Length and Refrigerant Specifications
Model Max. allowed pipe length without additional refrigerant (m) Max. pipe length (m) Min. pipe length (m) Limit of Elevation Difference H (m) Required amount of additional refrigerant (g/m)
5K~18K 5 15 3 5 20
21K~25K 5 15 3 5 30
28K~36K 5 15 3 5 40

If the height or pipe length is out of the scope of the table, please consult the dealer.

Indoor Unit Installation

  1. Installing the Mounting Plate: Decide an installing location for the mounting plate according to the indoor unit location and pipe direction. Keep the mounting plate horizontally with a horizontal ruler or level. Drill holes of 32mm in depth on the wall for fixing the plate. Insert the plastic plugs into the hole, fix the mounting plate with tapping screws. Inspect if the mounting plate is well fixed. Then drill a hole for the pipe.
  2. Drill a Hole for Pipe: Decide the position of the hole for the pipe according to the location of the mounting plate. Drill a hole on the wall about 50mm. The hole should tilt a little downward toward the outside. Install a sleeve through the wall hole to keep the wall tidy and clean.
  3. Indoor Unit Pipe Installation: Put the pipes (liquid and gas pipe) and cables through the wall hole from outside or put them through from inside after indoor pipe and cables connection complete so as to connect to the outdoor unit. Decide whether to saw the unloading piece off in accordance with the pipe direction (as shown below).

Diagram Description: Shows how to remove a knock-down panel from the indoor unit base to allow passage for pipes.

Diagram Description: Illustrates pipe joints thermal insulation using materials and vinyl tape. Shows drain hose placement and insulation material requirements.

Diagram Description: Shows how to attach a pipe fixer to the unit base.

Piping Connection:

  1. Before unscrewing the big and small sealing caps, press the small sealing cap with your finger until the exhaust noise stops, and then loosen the finger.
  2. Connect indoor unit pipes with two wrenches. Pay special attention to the allowed torque as shown below to prevent the pipes, connectors, and flare nuts from being deformed and damaged.
  3. Pre-tighten them with fingers at first, then use the wrenches.

If you don't hear the exhaust noise, please contact the merchant.

Piping Specifications for Inverter Appliances
Model Pipe size Torque Nut width Min. thickness
5k~12K, 13k~18K, 21~24K Liquid Side (6mm or 1/4 inch) 15~20 N-m 17mm 0.5mm
18K#, 21K~36K Liquid Side (9.53mm or 3/8 inch) 30~35 N-m 22mm 0.6mm
5K~13K Gas Side (9.53mm or 3/8 inch) 30~35 N-m 22mm 0.6mm
12K#, 13K~18K Gas Side (12mm or 1/2 inch) 50~55 N-m 24mm 0.6mm
18K#, 21K~36K Gas Side (16mm or 5/8 inch) 60~65 N-m 27mm 0.6mm
36K# Gas Side (19mm or 3/4 inch) 70~75 N-m 32mm 1.0mm

Note: The unit of 12K#, 18K#, and 36K# is bigger than the unit of 12K, 18K, and 36K.

Note: Piping connection should be conducted on the outdoor side!

Connecting of the Cable

Indoor Unit

Connect the power cord to the indoor unit by connecting the wires to the terminals on the control board individually in accordance with the outdoor unit connection. Note: For some models, it is necessary to remove the cabinet to connect to the indoor unit terminal.

Outdoor Unit

  1. Remove the access door from the unit by loosening the screw. Connect the wires to the terminals on the control board individually as follows.
  2. Secure the power cord onto the control board with a cable clamp.
  3. Reinstall the access door to the original position with the screw.
  4. Use a recognized circuit breaker for 24K model between the power source and the unit. A disconnecting device to adequately disconnect all supply lines must be fitted.

Diagram Description: Shows the front panel, terminal inside, indoor unit, cabinet, chassis, access door, and outdoor unit.

Cable Specifications for Inverter Appliance
Capacity (Btu/h) Power cord Type Normal cross-sectional area Power connecting cord Type Normal cross-sectional area
5K~13K H07RN-F 0.75~1.5mm²X3 H05RN-F 0.75mm²X4
5K*~13K* H07RN-F 0.75~1.5mm²X5 H07RN-F 0.75~1.5mm²X4
14K~18K H05VV-F 0.75~1.5mm²X3 H07RN-F 0.75~1.5mm²X5
14K*~18K* IS:694 0.75~1.5mm²X3 IS:9968 0.75~1.5mm²X4
21K~36K H07RN-F 1.5mm²X3 H07RN-F 1.5mm²X3
21K*~30K* H05VV-F 1.5/2.5mm²X3 H07RN-F 1.5/2.5mm²X4
21K**~24K** IS:694 1.5/2.5mm²X3 IS:9968 2.5mm²X4

NOTE: 1. K* means the power supply of this model comes from the indoor unit. 2. K** indicates an indoor power supply unit model with power line and plug. 3. For 14K*~18K* models under Tropical (T3) Climate condition, the normal cross-section area of Power cord and Power connecting cord is 2.5mm²×4.

Attention: The plug must be accessible even after the installation of the appliance in case there is a need to disconnect it. If not possible, connect the appliance to a double-pole switching device with contact separation of at least 3 mm placed in an accessible position even after installation.

Cable Specifications for ON-OFF Appliance
Capacity (Btu/h) Power cord Type Normal cross-sectional area Power connecting cord Type Normal cross-sectional area Power connecting cord1 Type Normal cross-sectional area Main power supply
5K~13K H05VV-F 0.75~1.5mm²X3 H07RN-F 1.5mm²X3 H05RN-F 0.75mm²X2 To indoor (Heat-pump)
14K~24K H05VV-F 1.5~2.5mm²X3 H07RN-F 1.5~2.5mm²X3 H05RN-F 0.75mm²X2 To indoor (Heat-pump)
18K~30K H05VV-F 1.5~2.5mm²X3 H07RN-F 1.5~2.5mm²X4 H05RN-F 0.75mm²X3 To indoor (Heat-pump&Optional)
18K~30K H07RN-F 2.5mm²X3 H05RN-F 1.0mm²X3 H05RN-F 0.75mm²X4 Cooling only (Heat-pump)
24K~36K H07RN-F 2.5~4.0mm²X3 H07RN-F 1.0mm²X4 H05RN-F 0.75mm²X2 To outdoor (Heat-pump&Optional)
24K~36K H07RN-F 1.5mm²X5 H05RN-F 0.75mm²X4 H05RN-F 0.75mm²X2 To outdoor (Heat-pump)

NOTE: The cord may be different from the list above. It may be used as the next list. And it can be larger. 0-6A, use 0.75mm² or 18AWG. 0-10A, use 1mm² or 16AWG. 0-16A, use 1.5mm² or 14AWG. 0-20A, use 2.5mm² or 14AWG. 0-25A, use 2.5mm² or 12AWG. 0-32A, use 4mm².

Wiring diagram

Warning: Before obtaining access to terminals, all supply circuits must be disconnected. ⚡

Make sure that the color of the wires in the outdoor unit and terminal No. are the same as those of the indoor unit. For details, please refer to the wiring diagram which is near the terminal inside the unit.

Caution:

  1. Never fail to have an individual power circuit specifically for the air conditioner. As for the method of wiring, refer to the circuit diagram posted on the inside of the access door.
  2. Confirm that the cable thickness is as specified in the power source specification.
  3. Check the wires and make sure that they are all tightly fastened after cable connection.
  4. Be sure to install an earth leakage circuit breaker in wet or moist areas.

Outdoor Unit Installation

  1. Install Drain Port and Drain Hose (for heat-pump model only): The condensate drains from the outdoor unit when the unit operates in heating mode. In order not to disturb your neighbor and protect the environment, install a drain port and a drain hose to direct the condensate water. Just install the drain port and rubber washer to the chassis of the outdoor unit, then connect a drain hose to the port as the right figure demonstrates.
  2. Install and Fix Outdoor Unit: Fix with bolts and nuts tightly on a flat and strong floor. If installed on the wall or roof, make sure to fix the supporter well to prevent it from shaking due to serious vibration or strong wind.
  3. Outdoor Unit Piping Connection: Remove the valve caps from the 2-way and 3-way valve. Connect the pipes to the 2-way and 3-way valves separately according to the required torque (refer to the picture for operation).
  4. Outdoor Unit Cable Connection: (See previous page)

Air Purging

The air which contains moisture remaining in the refrigeration cycle may cause a malfunction on the compressor. After connecting the indoor and outdoor units, release air and moisture from the refrigerant cycle using a vacuum pump, as shown below.

Note: To protect the environment, be sure not to discharge the refrigerant to the air directly.

Diagram Description: Illustrates the air purging process using a vacuum pump, including steps for connecting the pump, opening/closing valves, and checking for leaks.

Diagram Description: Shows the 3-way valve diagram with components like valve core, service port cap, and connection points.

How to Purge Air Tubes:

  1. Unscrew and remove caps from 2 and 3-way valves.
  2. Unscrew and remove cap from service valve.
  3. Connect vacuum pump flexible hose to the service valve.
  4. Start vacuum pump for 10-15 minutes until reaching a vacuum of 100Pa absolutes.
  5. With vacuum pump still running, close the low-pressure knob on the vacuum pump manifold. Then stop the vacuum pump.
  6. Open the 2-way valve, 1/4 turn, then close it after 10 seconds. Check tightness of all joints using liquid soap or an electronic leak detector.
  7. Turn the 2 and 3-way valves stem to fully open the valves. Disconnect the flexible vacuum pump hose.
  8. Replace and tighten all valve caps.

Maintenance

Front Panel Maintenance

  1. Cut off the power supply. ⚡
  2. Grasp position "a" and pull outward to remove the front panel.
  3. Wipe with a soft and dry cloth. Use soft moisture cloth to clean if the front panel is very dirty.
  4. Never use volatile substance such as gasoline or polishing powder to clean the appliance.
  5. Reinstall and shut the front panel by pressing position "b" downward.

Air Filter Maintenance

  1. Stop the appliance, cut off the power supply and remove the air filter. ⚡
  2. Clean and reinstall the air filter. If the dirt is conspicuous, wash it with a solution of detergent in lukewarm water. After cleaning, dry well in shade.
  3. Clean the air filter every two weeks if the air conditioner operates in an extremely dusty environment.
  4. It is necessary to clean the air filter after using it for about 100 hours.
  5. Close the front panel again.

Protection

Operating Condition

Operating temperature for Inverter appliance

Temperature Cooling operation Heating operation Drying operation
Indoor max 32°C 27°C 32°C
Indoor min 21°C 7°C 18°C
Outdoor max 43°C 24°C 43°C
Outdoor min -15°C -7°C 21°C

NOTE: Optimum performance will be achieved within these operating temperatures. If the air conditioner is used outside of the above conditions, the protective device may trip and stop the appliance.

*Normally, the outdoor max temperature is 43°C, but some models will be achieved 46°C, 48°C, or 50°C. For Tropical (T3) Climate condition models, the outdoor max temperature is 55°C.

*For some models, it can keep cooling at -15°C outdoor ambient via unique design. Normally, optimum cooling performance will be achieved above 21°C. Please consult the merchant for more information.

*For some models, it can keep heating at -15°C outdoor ambient, some models heat at -20°C outdoor ambient, even heat at lower outdoor ambient.

The temperature of some products is allowed beyond the range. In specific situations, please consult the merchant.

When relative humidity is above 80%, if the air conditioner runs in COOLING or DRY mode with the door or window opened for a long time, dew may drip down from the outlet.

Operating temperature for ON-OFF appliance

The protective device may trip and stop the appliance in the cases listed below:

  • HEATING: Outdoor air temperature is over 24°C, Outdoor air temperature is below -7°C, Room temperature is over 27°C.
  • COOLING: Room temperature is below 21°C.
  • DRY: Room temperature is below 18°C.

NOTE: *Normally, the outdoor max temperature is 43°C, but some models will be achieved 46°C, 48°C, or 50°C. For Tropical (T3) Climate condition models, the outdoor max temperature is 55°C.

The temperature of some products is allowed beyond the range. In specific situations, please consult the merchant.

If the air conditioner runs in COOLING or DRY mode with the door or window opened for a long time when relative humidity is above 80%, dew may drip down from the outlet.

Features of Protector

  1. The protective device will work at following cases: Restarting the unit at once after operation stops or changing mode during operation, you need to wait for 3 minutes.
  2. Connect to power supply and turn on the unit at once, it may start 20 seconds later.
  3. If all operations have stopped, press ON/OFF button again to restart. Timer should be set again if it has been canceled.

Features of HEATING mode

Preheat

At the beginning of the HEATING operation, the airflow from the indoor unit is discharged 2-5 minutes later.

Defrost

In HEATING operation, the appliance will defrost (de-ice) automatically to raise efficiency. This procedure usually lasts 2-10 minutes. During defrosting, fans stop operation. After defrosting completes, it returns to HEATING mode automatically.

Note: Heating is NOT available for cooling only air conditioner models.

Troubleshooting

The following cases may not always be a malfunction; please check them before asking for service.

Trouble Analysis
Does not run 1. If the protector trip or fuse is blown.
2. Please wait for 3 minutes and start again; the protector device may be preventing the unit from working.
3. If batteries in the remote controller are exhausted.
4. If the plug is not properly plugged.
No cooling or heating air 1. Is the air filter dirty?
2. Are the intakes and outlets of the air conditioner blocked?
3. Is the temperature set properly?
Ineffective control If strong interference (from excessive static electricity discharge, power supply voltage abnormality) is present, operation will be abnormal. At this time, disconnect from the power supply and connect back 2-3 seconds later.
Does not operate immediately Changing mode during operation, there is a 3-minute delay.
Peculiar odor This odor may come from another source such as furniture, cigarette, etc., which is sucked into the unit and blows out with the air.

Noise pollution:

  • Install the air conditioner at a place that can bear its weight in order to operate more quietly.
  • Install the outdoor unit at a place where the air discharged and the operation noise would not annoy your neighbors.
  • Do not place any obstacles in front of the air outlet of the outdoor unit, lest it increases the noise level.

Diagram Description: Shows an emergency button and its function to run or stop the AC.

Diagram Description: Explains sounds like flowing water (refrigerant flow) and cracking sound (thermal expansion/contraction) are normal.

Diagram Description: Explains spray mist from the outlet occurs when cold air is discharged in COOLING or DRY mode.

Diagram Description: Explains the compressor indicator (red) lighting up signifies the unit is shifting from heating mode to defrost, and the fan stops temporarily.

Display Introduction

NO Display Introduction
1 Temperature indicator: Displays set temperature. It shows 'FC' after 200 hours of usage as a reminder to clean the filter. After filter cleaning, press the filter reset button located on the indoor unit behind the front panel in order to reset the display. (optional)
2
Running indicator: Lights up when the AC is running. It flashes during defrosting.
3
Timer indicator: Lights up during set time.
4
Sleep indicator: Lights up in sleep mode.
5 Compressor indicator: Lights up when the compressor is on.
6 Mode indicator: Heating displays orange, others display white.
7 Fan speed indicator:
8 Signal Receptor:
9 Smart WIFI indicator: Lights up during WIFI is on.
10 NANOE indicator: Lights up in NANOE mode.
11 FAN ONLY mode indicator: Lights up in FAN ONLY mode.
12 Airflow Follow You/Airflow Avoid You indicator:
13 Humidity indicator: Lights up in humidity mode.
14 AI Artificial Intelligence Smart Running Indicator: Lights up in AI mode.

Example: Shows various display combinations and their meanings.

Note: The symbols may be different from these models, but the functions are similar.

Remote Controller Instructions

Remote controller

The remote controller transmits signals to the system.

SMART mode (invalid for some models)

Used to enter fuzzy logic operation directly, regardless of the unit is on or off.

POWER

The appliance will be started when it is energized or will be stopped when it is in operation, if you press this button.

SUPER

Used to start or stop fast cooling/heating. Fast cooling operates at high fan speed with 16℃ (61°F) set temp automatically; Fast heating operates at auto fan speed with 30°C (86°F) set temp automatically.

IFEEL

Used to set IFEEL mode operation. Press it once, the IFEEL function will be started. Press it again, the IFEEL function will be shut off.

SWING (invalid for some models)

Used to stop or start vertical adjustment louver swinging and set the desired up/down airflow direction.

CLOCK

Used to set the current time.

QUIET (invalid for some models)

Used to set or cancel Quiet Mode operation. When the air conditioner is in standby, and the mode of remote controller is in Cooling or Dry (except Super mode), press this button for about 5 seconds once to start Clean mode, then the indicator " " will display on LCD.

TEMP. +/-

Used to adjust the room temperature and the timer, also real time.

MODE

Press this button to select the operation mode.

FAN

Used to select fan speed in sequence: Auto, Higher, High, Medium, Low, or Lower.

SLEEP

Used to set or cancel Sleep Mode operation.

SWING (invalid for some models)

Used to stop or start horizontal adjustment louver swinging and set the desired left/right airflow direction.

TIMER ON

Used to set or cancel the timer operation.

TIMER OFF

Used to set or cancel the timer operation.

ECONOMY (invalid for some models)

Used to set or cancel Economy Mode operation. When in Cooling mode (except Super mode), press this button for about 5 seconds once to start Power control mode, press this button for about 5 seconds once again to stop it.

8°C HEAT (optional)

Used to start or stop 8°C HEAT mode.

DIMMER (invalid for some models)

When you press this button, all the display of the indoor unit will be closed. Press any button to resume display.

LOCK mode

Used to start or stop LOCK mode.

Indication symbols on LCD:

  • Cooling indicator ❄️
  • Dry indicator ?
  • Fan only indicator ?
  • Heating indicator ☀️
  • Auto fan speed
  • Higher fan speed
  • High fan speed
  • Medium fan speed
  • Low fan speed
  • Lower fan speed
  • Sleep 1 indicator ?
  • Sleep 2 indicator
  • Sleep 3 indicator
  • Sleep 4 indicator
  • Quiet indicator
  • Smart indicator
  • Economy indicator
  • Super indicator
  • Ifeel
  • Lock indicator ?
  • Clean indicator
  • 8°C Heat indicator
  • Power control indicator %

Signal transmit:

Battery power indicator:

Display set timer: 88:88

Display current time: 8.8

Display temperature: 8.8 °F

Power control indicator:

Note: Each mode and relevant function will be further specified in following pages.

How to Insert the Batteries

  1. Remove the battery cover according to the arrow direction.
  2. Insert new batteries making sure that the (+) and (-) of battery are matched correctly.
  3. Reattach the cover by sliding it back into position.

Note: Use 2 LR03 AAA (1.5 volt) batteries. Do not use rechargeable batteries. Replace batteries with new ones of the same type when the display becomes dim.

Storage and Tips for Using the Remote Controller

The remote controller may be stored mounted on a wall with a holder. Note: The remote controller holder is an optional part.

How to Use

To operate the room air conditioner, aim the remote controller to the signal receptor. The remote controller will operate the air conditioner at a distance of up to 7m when pointing at the signal receptor of the indoor unit.

CAUTIONS: For appropriate signal transmission between the remote controller and indoor unit, keep the signal receiver away from the following items: Direct sunlight or other strong lights or heat; Flat panel television screen or other electrical appliances that react to the remote controller. Additionally, the air conditioner will not operate if curtains, doors or other materials block the signals from the remote controller to the indoor unit. If the signal may not be transmitted properly, either move these materials or consult your local dealer.

Operation modes

Selecting mode

Press the MODE button once.

Result: The operation modes change in sequence: COOLING ➡️ DRY ➡️ FAN ONLY ➡️ HEATING ➡️ OFF.

Note: Heating mode is NOT available for cooling only air conditioners.

FAN mode

Press the FAN SPEED button once.

Result: The fan speed is changed in sequence: Auto ➡️ Higher ➡️ High ➡️ Medium ➡️ Low ➡️ Lower.

Note: At "FAN ONLY" mode, "AUTO" is not available. At "DRY" mode, Fan speed is set at "AUTO" automatically; the "FAN" button is ineffective in this case.

Setting temperature

Press the TEMP. ⬆️ button once.

Result: Raise temperature setting by 1°C or 1°F.

Press the TEMP. ⬇️ button once.

Result: Lower temperature setting by 1°C or 1°F.

Range of available set temperature
HEATING, COOLING DRY FAN ONLY
16℃~30℃ (61°F~86°F) -7~7 Unable to set

Note: Press and hold the TEMP. ⬆️ button and TEMP. ⬇️ button together for 3 seconds will alternate the temperature display between the °C and °F scale.

Note: Heating mode is NOT available for cooling only models.

Note: At "Dry" mode, a decrease or rise of up to 7°C can be set with the Remote controller if you still feel uncomfortable.

Turning on

Press the ON/OFF button. ?

Result: The RUN indicator of the indoor unit lights up.

Note: Changing modes during operation, sometimes the unit does not respond at once. Wait 3 minutes. During heating operation, air flow is not discharged at the beginning. After 2-5 minutes, the air flow will be discharged until the temperature of the indoor heat exchanger rises. Wait 3 minutes before restarting the appliance.

Airflow direction control (invalid for some models)

Vertical airflow (Horizontal airflow) is automatically adjusted to a certain angle in accordance with the operation mode after turning on the unit.

Operation mode Direction of airflow
COOLING, DRY horizontal
*HEATING, FAN ONLY downward

Note: Heating mode is only available for heat pump models.

Vertical airflow control (with the remote controller)

Using the remote controller to set various angles of flow or specific angle as you like.

Press the SWING button once. ➡️ The vertical adjustment louver will swing up and down automatically.

Press the SWING button again. ➡️ The louvers swing to a suitable angle as desired.

Horizontal airflow control (with the remote controller)

Using the remote controller to set various angles of flow or specific angle as you like.

Press the SWING button once. ➡️ The horizontal adjustment louver will swing left and right automatically.

Press the SWING button again. ➡️ The louvers swing to a suitable angle as desired.

NOTE: If the unit doesn't have four-way airflow function, you can adjust horizontal airflow by yourself. (invalid for some models)

Do not turn the vertical adjustment louvers manually, otherwise malfunction may occur. If that happens, turn off the unit first and cut off the power supply, then restore power supply again.

It is better not to let the vertical adjustment louver tilt downward for a long time at COOLING or DRY mode to prevent condensed water from dripping. ?

SMART mode (invalid for some models)

How to set SMART mode?

Press the SMART button. ➡️ Enters SMART mode (fuzzy logic operation) directly regardless of the unit is on or off. Temperature and fan speed are automatically set based on the actual room temperature.

For split-type models, such as wall-mounted air conditioners and some floor-standing air conditioners, their operation mode and set temperature should be determined based on the indoor temperature.

Heat pump models
Indoor temperature Operation mode Target temperature
21°C (70°F) or below HEATING 22°C (72°F)
21℃-23℃ (70°F-73°F) FAN ONLY Room temperature decrease 2°C (2°F) after operate for 3 minutes
23℃-26℃ (73°F-79°F) DRY 26°C (79°F)
Over 26°C (79°F) COOLING 26°C (79°F)
Cooling only models
Indoor temperature Operation mode Target temperature
23°C (73°F) or below FAN ONLY Room temperature decrease 2°C (2°F) after operate for 3 minutes
23℃-26℃ (73°F-79°F) DRY 26°C (79°F)
Over 26°C (79°F) COOLING 26°C (79°F)

For commercial air conditioner products, such as cassette type air conditioners, duct type air conditioners, ceiling & floor air conditioners and some floor-standing air conditioners, their operation mode should be determined based on the difference between the indoor temperature and set temperature.

Heat pump models
Indoor temperature Operation mode Target temperature
Below T-3°C (3°F) HEATING T
T-3℃(3°F) ≤ Tindoor ≤ T+3°C(3°F) FAN ONLY T
Over T+3°C (3°F) COOLING T
Cooling only models
Indoor temperature Operation mode Target temperature
T+3°C (3°F) or below FAN ONLY T
Over T+3°C (3°F) COOLING T

SMART button is ineffective in SUPER mode.

ECONOMY button is ineffective in SMART mode.

Press MODE button to cancel SMART mode.

Note: Temperature, airflow, and direction are controlled automatically in SMART mode. However, for the on/off, you can choose from -2 to 2; for the inverter, you can choose from -7 to 7, if you still feel uncomfortable.

What you can do in SMART mode?

  • Your feeling: Uncomfortable because of unsuitable air flow volume. Button: FAN SPEED. Adjust: Indoor fan speed alternates among Auto, High, Medium, and Low each time this button is pressed.
  • Your feeling: Uncomfortable because of unsuitable flow direction. Button: SWING. Adjust: Press it once, the vertical adjustment louver (horizontal adjustment louver) swings to change vertical airflow direction (horizontal airflow direction). Press it again, swings stops.

How to cancel the SMART mode?

Press the MODE button. ➡️ The SMART mode will be cancelled.

CLOCK button

How to adjust the real time?

  1. Press the CLOCK button. ➡️ The time flashes on the LCD.
  2. Press the TEMP. ⬆️ and TEMP. ⬇️ buttons. ➡️ Once to increase or decrease the time setting by 1 minute. One and a half seconds to increase or decrease the time setting by 10 minutes. For a longer time, increase or decrease by 1 hour.
  3. When your desired time is displayed on LCD, press the CLOCK button again and confirm it. ➡️ A "beep" can be heard. "ON" stops flashing. The TIMER indicator on the indoor unit lights up (invalid for some models).
  4. After the set timer is displayed for 5 seconds, the clock will be displayed on the LCD of the remote controller instead of the set timer.

Clean mode (invalid for some models)

When the air conditioner is in standby, and the mode of remote controller is in Cooling or Dry, press the QUIET button for 5 seconds once to start Clean mode, then the indicator " " will display on LCD.

Clean mode is ineffective in SUPER mode.

Press ON/OFF or SMART or MODE button to exit the Clean mode, then the indicator " " will disappear.

After the clean process finishes, the air conditioner will return to Cooling or Dry as preset, while the indicator " " on the remote controller will display for about 30 mins.

SUPER mode

SUPER mode is used to start or stop fast cooling or heating. In SUPER mode, the super indicator will display on LCD. SUPER mode can be set when the appliance is in operation or energized. In SUPER mode, you can set temperature, airflow direction, or timer.

How to set SUPER mode?

Press the SUPER button at the cooling, dry, or fan only mode. ➡️ At high fan speed, the set temperature automatically adjusts to 16°C (61°F).

Press the SUPER button at the heat mode. ➡️ At auto fan speed, the set temperature automatically adjusts to 30°C (86°F).

How to cancel SUPER mode?

Press SUPER, MODE, FAN, ON/OFF, or SLEEP button. ➡️ The display returns to the original mode. Escape from SUPER mode.

Note: SMART button is not available in SUPER mode. ECONOMY button is ineffective in SUPER mode. The appliance will continue working in SUPER mode if you don't escape from it by pressing any of the buttons mentioned above. Heating is NOT available for cooling only air conditioner. For the first generation of products, you can't set temperature in super mode, but you can press TEMPERATURE SETTING button to escape from super mode.

Power control mode

When in Cooling mode, press the ECONOMY button for about 5 seconds once to start Power control mode (at low fan speed), press this button for about 5 seconds once again to stop it.

When the appliance is in Power control mode, press the ECONOMY button once by once. ➡️ The operation modes change in sequence: 75% ➡️ 55% ➡️ 35%.

Power control mode is ineffective in SUPER or ECONOMY mode.

Except for the buttons of Swing, Dimmer, Ifeel, Clock, Time on, Time off, Fan, pressing the other buttons can exit the Power control mode, and the indicator "%" will disappear.

When starting the Power control mode, the fan will automatically enter low wind speed, but you can change the wind speed by pressing the Fan button.

8°C HEAT mode (invalid for some models)

8°C HEAT mode is used to set 8°C heating mode. In 8°C HEAT mode, the fan speed is set at "AUTO" automatically.

How to set 8°C HEAT mode?

Press the TEMP. ⬆️ and TEMP. ⬇️ buttons together for about 2 seconds at the heating mode. ➡️ The 8°C heat mode will be started.

How to cancel 8°C HEAT mode?

Press any button except for TIMER ON, TIMER OFF, CLOCK, and SWING. ➡️ The display " " will disappear and the 8°C HEAT mode will be cancelled.

Note: In 8°C HEAT mode, the default temperature is set to 8°C. 8°C HEAT mode can be set only when the air conditioner works in the heating mode.

TIMER mode

It is convenient to set the timer on with TIMER ON buttons when you go out in the morning to achieve a comfortable room temperature at the time you get home. You can also set timer off at night to enjoy a good sleep.

How to set TIMER ON?
  1. Press the TIMER ON button. ➡️ "ON 12:00" flashes on the LCD.
  2. Press the TEMP. ⬆️ or TEMP. ⬇️ button. ➡️ Once to increase or decrease the time setting by 1 minute. One and a half seconds to increase or decrease the time setting by 10 minutes. For a longer time, increase or decrease by 1 hour.
  3. When your desired time is displayed on LCD, press the TIMER ON button and confirm it. ➡️ A "beep" can be heard. "ON" stops flashing. The TIMER indicator on the indoor unit lights up (invalid for some models).
  4. After the set timer is displayed for 5 seconds, the clock will be displayed on the LCD of the remote controller instead of the set timer.
How to cancel TIMER ON?

Press the TIMER ON button again. ➡️ A "beep" can be heard and the indicator disappears; the time on mode has been canceled.

Note: It is similar to set TIMER OFF; you can make the appliance switch off automatically at your desired time.

QUIET mode (invalid for some models)

In this mode, the air conditioner will work with low noise performance.

Note: Press MODE, FAN, SMART, SUPER button to cancel QUIET mode.

ECONOMY mode (invalid for some models)

In this mode, the air conditioner will bring you energy saving performance by lower running currency.

Note: ECONOMY button is ineffective in SMART, SUPER and Power control mode. Press ON/OFF, MODE, TEMP △, TEMP ▽, FAN, SLEEP, QUIET or ECONOMY button to cancel ECONOMY mode.

IFEEL mode

The temperature sensor built in the remote controller is activated. It can sense its surrounding temperature and transmit the signal back to the unit; the unit can adjust the temperature so as to provide maximum comfort.

How to set IFEEL mode?

Press the IFEEL button once. ➡️ The transmit signal will appear on the display, and the IFEEL function will be started.

Note: Advice to put the remote controller in the place where the indoor unit receives signal easily. Advice to cancel the IFEEL mode so as to save energy when stopping the air conditioner.

How to cancel IFEEL mode?

Press the IFEEL button once again. ➡️ The transmit signal will disappear from the display, and the IFEEL function will be shut off.

Dimmer button (invalid for some models)

How to set the DIMMER?

Press the DIMMER button to turn off the light and the display in the unit.

Note: When the light is off, receiving a signal will turn the light on again.

LOCK mode

How to set LOCK?

Press TIMER ON and TIMER OFF buttons together for 2 seconds to start LOCK mode. The lock indicator appears on the display.

How to cancel LOCK?

Press TIMER ON and TIMER OFF buttons together for 2 seconds to stop LOCK mode. The lock indicator disappears.

SLEEP mode

SLEEP mode can be set in COOLING, HEATING, or DRYING mode. This function gives you a more comfortable environment for sleep. The appliance will stop operation automatically after operating for 8 hours. Fan speed is automatically set at low speed.

How to set SLEEP mode?

Each time the SLEEP button is pressed. ➡️ The operation mode is changed in sequence: SLEEP 1 ➡️ SLEEP 2 ➡️ SLEEP 3 ➡️ SLEEP 4 ➡️ QUIT SLEEP MODE.

SLEEP mode 1:
  • Set temperature will rise by 2°C (2°F) at most if the appliance operates in cooling mode for 2 hours constantly, then keeps steady.
  • Set temperature will decrease by 2°C (2°F) at most if the appliance operates in heating mode for 2 hours constantly, then keeps steady.
SLEEP mode 2:
  • Set temperature will rise by 2°C (2°F) if the appliance operates in cooling mode for 2 hours constantly, decrease by 1°C (1°F) after 6 hours, then decrease by 1°C (1°F) after 7 hours.
  • Set temperature will decrease by 2°C (2°F) if the appliance operates in heating mode for 2 hours constantly, rise by 1°C (1°F) after 6 hours, then rise by 1°C (1°F) after 7 hours.
SLEEP mode 3:
  • Set temperature will rise by 1°C (1°F) if the appliance operates in cooling mode for 1 hour, rise by 2°C (2°F) after 2 hours, then decrease by 2°C (2°F) after 6 hours, decrease by 1°C (1°F) after 7 hours.
  • Set temperature will decrease by 2°C (2°F) if the appliance operates in heating mode for 1 hour, decrease by 2°C (2°F) after 2 hours, then rise by 2°C (2°F) after 6 hours, rise by 2°C (2°F) after 7 hours.
SLEEP mode 4:
  • Set temperature will keep steady.

Note: Press SUPER, SMART, MODE or FAN button to cancel SLEEP mode.

Note: Press ECONOMY button for 5 seconds to exit the SLEEP mode and start the Power control mode.

Note: By pressing "Sleeping mode" four times, or selecting other modes like SUPER, SMART, OR FAN, you could cancel the sleeping function of those units without four sleeping curves.

Note: Heating is NOT available for cooling only air conditioner.

Note: Some SLEEP modes are not available for some models.

Manufacturer Information

Hisense (Guangdong) Air Conditioning Co., Ltd.

No.8 Hisense Road, Advanced Manufacturing Jiangsha Demonstration Park, Jiangmen City, Guangdong Province, P.R.China

EMAIL: service@hisense.com

(These instructions shall also be available in an alternative format, e.g. ask a copy from the dealers).

Version No.2134509-09

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Hisense-AC-user-manual

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