All SONNEMAN – A Way of Light (“SONNEMAN”) LED fixtures (other than SONNEMAN's Inside+Out Products exception noted below) have a 5-year limited warranty. Non-LED fixtures have a 1-year limited warranty.
The limited warranty set forth herein applies only to the original purchaser of the Product (“Buyer”) and may be acted upon only by such Buyer. It may not be assigned, sold, or transferred to any third party.
SONNEMAN warrants that the Product will be free from defects in material and workmanship for a period of 5 years for LED fixtures and 1 year for Non-LED fixtures.
Warranty Claim Process
If this Product does not conform to the warranty, SONNEMAN will send you a replacement LED light bulb or necessary parts, provided you submit a proof of purchase with your Return Merchandise Authorization (RMA).
For any questions, concerns, or to learn how to return the product, please call 914-834-3600, write an email to Returns@sonneman.com, or write to SONNEMAN at 103 Tower Drive, Middletown, NY 10941.
An RMA and a “Call Tag” will be supplied to the customer for the return of the failed fixture. Within 30 days of receipt of the failed fixture, it will be inspected and tested. If deemed defective, then credit will be issued for the new fixture.
Warranty Exclusions and Limitations
Should the failure be deemed field or environment related (e.g., voltage spike, improper installation, or physical damage), pictures will be supplied along with the test results. In such cases, there will be no credit provided, as the product failure was not caused by a defect.
SONNEMAN is not responsible for any charges to service or replace the product beyond the replacement product or product value.
This limited warranty does not cover Products subject to accident, neglect, abuse, misuse, or acts of God. This warranty excludes labor or the cost of labor for the installation of the Product.
REPLACEMENT PARTS OR PURCHASE PRICE CREDIT ARE YOUR SOLE REMEDIES, TO BE CHOSEN AT SONNEMAN'S SOLE DISCRETION.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY EXPRESSLY EXCLUDED. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Inside+Out Products Specific Clause
Inside+Out Products have the following void of any SONNEMAN warranty: IF YOU INSTALL A STANDARD INSIDE+OUT PRODUCT WITHIN A 2 MILE RADIUS OF ANY SALT WATER COAST, THERE IS NO WARRANTY. (Inquire about optional Coastal Finish).
