RealPresence® Collaboration Server® (RMX)1800 Installation Quick Start Guide

Basic Setup

Before installing the system and performing the basic setup, please read the Important Safeguards described in the Polycom RealPresence Collaboration Server 1800 Hardware Guide. For detailed description of unpacking and rack mounting instructions, see the Polycom RealPresence Collaboration Server 1800 Hardware Guide.

Front Panel Components

Description of buttons and LEDs on the front panel:

• PWR LED: Green - Power normal; Red - Power alarms
• LAN1 LED: Off - No network connection; Green - Network connected; Flickering green - In use
• LAN2 LED: Off - No network connection; Green - Network connected; Flickering green - In use
• M/S LED: Green - The system works normally, either in single mode, or as the master MCU in the hot backup mode; Flickering green - The system works normally, as the slave MCU in the hot backup mode
• STATUS LED: Red - System alarms; Green - Endpoints are connected to a meeting; Flickering green - No system alarms and no endpoints connected to the meeting; Flickering blue - Diagnostic tests are running; Blue - Diagnostic tests are completed. Remove the USB key (if applicable) and restart the system; Blue - System upgrade completed, waiting for reboot; Flickering blue - System upgrading in progress
• ON/OFF button: Power the RealPresence Collaboration Server 1800 System on or off

Rear Panel Connections

Description of rear panel ports and connectors:

• Built-in power socket: For connecting the power cable.
• RS232: Serial port for management.
• USB 1, USB 2: USB ports for connecting devices like USB keys.
• LAN 1: Management Network port.
• LAN 2: Media and signaling port.
• PRI 1, PRI 2, PRI 3, PRI 4: Ports for E1/T1 cables (for systems with three DSP media cards).
• Fan: For system cooling.

Connecting the Cables

1. Insert the power cable into the power connector on the rear panel.
2. Connect the Management Network cable to the LAN 1 port.
3. Connect the media and signaling cable to the LAN 2 port.
4. For systems with three DSP media cards, connect E1/T1 cables to the PRI ports.

Configuring LAN Properties on the USB Key

This process involves using a USB key provided with the system to configure network settings on a PC workstation before initial system setup.

1. Insert the USB key into a PC workstation. The 'Polycom RealPresence Collaboration Server(RMX) Documentation Library & Initial Setup Tools' window should open.
2. Select 'Open Folder to view files using Windows Explorer' or double-click index.hta.
3. Select the desired documentation language.
4. Click the 'Accept Agreement' button in the 'Polycom End User License Agreement' window.
5. Click the 'RealPresence Collaboration Server 1800' hyperlink in the 'Product Type Selection' window.
6. Click 'LAN Configuration Utility'. The dialog box will open.
7. Modify the parameters in the utility using information from your network administrator.
8. Click 'OK'.
9. Remove the USB key from the PC.

First-time Power-up and Connection to MCU

This section guides through the initial power-up and connection process after configuring the USB key.

1. Insert the USB key (containing modified IP addresses) into one of the USB ports on the RMX1800 system's back panel. The following graphic illustrates systems with three DSP media cards; other systems may not have PRI ports.
2. Power the system ON using the ON/OFF button. The PWR LED will light up. System power-up may take approximately five minutes.
3. Open a network browser and enter the IP address of the RMX1800 system's Control Unit. Press Enter.
4. After the 'Welcome' screen is displayed, remove the USB key from the system.
5. On the Welcome screen, enter 'POLYCOM' for the User Name and 'POLYCOM' for the Password. Click 'Login'.
6. Accept the license agreement.
7. Click 'Polycom Resource Center' and follow on-screen instructions to obtain the Product Activation Key.
8. Enter or paste the obtained Product Activation Key. Click 'OK'.

Initial System Configuration

This section details the definition of H.323 Network Service, setting the RMX time, modifying the default Administrator user, and setting basic system flags. IPv4 is the default protocol for IP Network Service in the Fast Configuration Wizard. Use 'Next' to move between wizard windows.

1. Configure Signaling and Media Network IP Address

Enter IP addresses and subnet masks for signaling and media networks.

2. Configure Router

Enter the router address for the signaling and media network.

3. Configure DNS Settings

Enter the MCU's name on the network service and domain. Optionally, enable DNS service and define primary DNS server IP address. Registration mode can also be set.

4. Configure Network Type and Gatekeeper

In the Network Type tab, select 'H.323'. To configure gatekeeper parameters, select 'Specify'. Enter the gatekeeper's host name or IP address. Enter the user name and password for authentication with the gatekeeper (if enabled). Enter the MCU's registration string and aliases.

5. Configure Administrator User and System Flags

Replace the default Administrator User name and password for security. Optionally, modify system flags that define general system behavior, such as conference ID length.

6. Configure RMX Time

Set the RMX's GMT Time and time zone offset. Alternatively, synchronize time with the workstation or external NTP servers.

Save and Continue Configuration

1. Click the 'Save & Continue' button. Confirm in the IP Network Service creation window.
2. Click 'Save & Close'.
3. Confirm successful configuration in the message box.
4. Click 'Yes' in the Reset Confirmation dialog.
5. Click 'OK' in the system reset message. System restart may take up to 10 minutes.
6. Refresh the browser until the Login screen appears and log in.

The green STATUS LED indicates successful startup when the default user is replaced, time is set, and no system errors occur.

Connecting to a Conference Directly or via Entry Queue

The RMX ships with pre-configured conferencing entities. Default Entry Queue ID: 1000, Meeting Room IDs: 1001, 1002, 1003, 1004.

H.323 Participants

Dial format: [MCU Prefix in Gatekeeper][Conference or Entry Queue ID/Name]. Example: 925 or 9251000 to connect to the Entry Queue (EQ), or 9251001 for a direct meeting room. Use EQ or conference name (e.g., 925Maple_Room).

SIP Participants

Dial format: conference_routing_name@domain_name. Example: 1001@polycom.com.

Conference Control Using DTMF Codes