Ingenico AXIUM DX6000

1. Introduction

We hope that you will be fully satisfied with your new AXIUM DX6000 terminal. Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

⚠️ This symbol indicates an important Warning.

? This symbol indicates a piece of advice.

2. Presentation

2.1 Content of the box

• AXIUM DX6000 terminal unit equipped with a paper roll
• Power adapter
• A battery pack
• This user guide

Restrictions in the 5GHz band:

According to Article 10(10) of Directive 2014/53/EU, the packaging shows that this terminal will be subject to some restrictions when placed on the market. In all EU member states, operation of 5150-5350MHz is restricted to indoor use only.

EU Member States: BE, BG, CZ, DK, DE, EE, IE, EL, ES, FR, HR, IT, CY, LV, LT, LU, HU, MT, NL, AT, PL, PT, RO, SI, SK, FI, SE, NO, IS, LI, CH, TR

2.2 Overview of AXIUM DX6000

Terminal Front/Top View:

• 1) Contactless landing zone
• 2) Easy Loading Printer
• 3) LCD and touch screen
• 4) Buzzer
• 5) Magnetic card reader
• 6) Smart card reader
• 7) LEDs for Contactless Card
• 8) Front scanner

Terminal Bottom/Side View:

• 9) Power Key
• 10) Volume Keys
• 11) Battery cover
• 12) USB Type-C connector

Terminal Rear View:

• 13) Rear camera
• 14) Flash
• 15) Battery socket
• 16) Battery compartment
• 17) Micro SD slot
• 18) Base Charging interface+
• 19) Lanyard hole
• 20) SAM cards slots
• 21) SIM 2 card slot
• 22) SIM 1 card slot
• 23) Base Charging interface
• 24) Speaker

2.3 Keypad Functions

The terminal features three physical keys on the left side: a power button and two volume keys. Below the 4.0-inch screen, there are fifteen physical keys: Number Keys (0-9), Menu, Func, Cancel, Clear, and Enter.

Diagram Description: A side view of the terminal highlights the power button and volume keys. A front view shows the screen and the physical keypad layout, with labels pointing to Number Keys, Cancel, Clear, Enter, FUNC, and MENU.

2.4 Touch Panel

The AXIUM DX6000 is equipped with a touch panel that allows users to interact with functions and menus using their finger.

3. Use of the terminal

3.1 Power on/Power off the terminal

Power On Terminal:

• Make sure the terminal battery is correctly installed.
• Press the Power button for about 1 second until the display turns on.

Power Off Terminal:

• Press and hold the Power button for more than 2 seconds until the display shows the power off menu.
• Select Power off.

Diagram Description: A screenshot of the terminal's power off menu displays options: Power off, Profile (Default), Reboot, Airplane mode (OFF), Silent mode (Sound is ON).

Battery Low:

If the battery is empty, the terminal will automatically shut off.

Terminal restart:

In the event of abnormal behavior, press and hold the power button for 8 seconds to force the terminal to power off.

3.2 Reading cards

Magnetic stripe card:

The card can be read bi-directionally, with the stripe facing the terminal. Use a regular movement to ensure reliable card reading.

Diagram Description: An illustration shows a payment card being swiped across the magnetic stripe reader slot on the terminal.

Contactless card:

Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction. The front LEDs indicate transaction processing.

Diagram Description: An illustration shows a contactless card being held above the terminal's contactless landing zone.

Smart card:

Insert the card horizontally with the metal chip facing upward and leave it in position throughout the transaction.

Diagram Description: An illustration shows a smart card being inserted into the smart card reader slot on the terminal, with the chip facing upwards.

3.3 Usage of Front Camera

For optimal scanning:

• Set the mobile phone brightness to the maximum or at least 2/3 of maximum.
• Face the mobile phone screen towards the terminal's front scanning head and keep it stationary.
• Ensure the mobile phone screen is parallel to the front scanning head.
• The recommended vertical distance between the mobile phone screen and the front scanning head is between 10-30 cm, with 20 cm being ideal.

The terminal will beep upon a successful scan.

Diagram Description: An illustration shows the terminal's front scanning head and indicates the correct positioning and distance (10cm < h < 30cm) for scanning a mobile phone screen.

3.4 USB Type-C

A USB Type-C connector is located on the left side of the terminal. This connector manages Host and Slave connections and integrates an Audio Jack solution.

Diagram Description: An illustration highlights the USB Type-C port on the side of the terminal.

4. Installation

4.1 Recommendations

Operating conditions:

(*) Excluding battery charging

Battery charging conditions:

Storage conditions:

4.2 Screen Protective film

Please remove the protective film before usage.

Diagram Description: An illustration shows a hand peeling a protective film from the terminal's screen.

4.3 Installing modules

4.3.1 SAM1/SAM2/SIM1/SIM2

The SAM/SIM connectors are located inside the terminal, in a closed compartment.

• Turn the terminal over and remove the battery door.

SAM1, SAM2 and SIM1, SIM2 are identified by engraved marks on the lower housing.

Diagram Description: Illustrations show the rear of the terminal with the battery door removed, highlighting the location of the SAM and SIM card slots.

When introducing a SAM/SIM into a slot, ensure the cut corner is oriented as indicated in the picture. Close the battery door.

Diagram Description: Six detailed illustrations demonstrate the correct insertion of SAM/SIM cards into their respective slots, showing the orientation and the cut corner alignment.

4.3.2 MicroSD Memory Card

The MicroSD connector is located inside the terminal, in a closed compartment.

• Turn the terminal over and remove the battery door.
• MicroSD slots are identified by engraved marks on the lower housing.
• Insert the MicroSD card and push it to the end.
• Close the battery door.

NOTE: The terminal supports MicroSD up to 32GB.

Diagram Description: Illustrations show the rear of the terminal with the battery door removed, indicating the MicroSD card slot and the insertion direction.

4.4 Paper roll

4.4.1 Main characteristics of INGENICO paper roll

The thermal paper can be deteriorated by poor storage conditions. Avoid:

• Storage in hot wet places (e.g., near air-conditioner, humidity higher than 85%).
• Exposure to sunlight or ultraviolet for long periods.
• Contact with organic solvents (solvent type adhesive).
• Direct contact with materials containing plasticizers (PVC transparent folders or envelopes).
• Direct contact with <<diazo>>papers.
• Direct contact with water.
• Rubbing or pressing the paper too strongly.

4.4.2 Installing paper roll

Open the paper cover by lifting the catch located at the top of the AXIUM DX6000 and pull the cover to the rear of the terminal.

Insert the paper roll in the compartment following the directions shown in the picture.

Pull the paper up to the top of the terminal, maintain the paper, and close the cover.

Press simultaneously on both upper corners of the paper flap until it clips into position.

Diagram Description: Four illustrations depict the process of installing a paper roll: opening the cover, inserting the roll, pulling the paper, and closing the cover.

4.5 Battery

4.5.1 Charging the battery

When does the battery need to be charged?

• For safety reasons, the battery included with the terminal is not fully charged. Please charge the battery before use.
• When used daily, the terminal charges its battery each time the power adapter is connected. Charging starts automatically.

How can the battery be charged?

Using the power adapter:

• Connect the power adapter to the terminal's USB Type-C connector on the left side.
• Connect the power adapter to the power supply mains network.
• Check the charging status on the top of the screen (indicated by a charging icon).

4.5.2 Installing the battery

• Turn the terminal over and unclip the battery door by pushing the clips as shown in the picture.
• Disengage the battery door.
• Take the battery pack included in the box.
• Locate the battery pack connector beside the battery compartment.
• Plug the battery pack connector according to the connector locating system.
• Place the battery pack in its compartment.
• Close the battery door.

Diagram Description: Four illustrations show the process of removing and installing the battery pack from the rear of the terminal.

5. Recommendations

5.1 Safety

Powering down the AXIUM DX6000:

Disconnect the AXIUM DX6000 power supply block adapter from the electrical mains network.

Lithium cell:

The AXIUM DX6000 is fitted with an internal lithium cell which should only be accessed by a qualified technician.

Battery:

• The AXIUM DX6000 is fitted with a battery specially designed for this terminal.
• Only use the appropriate chargers and batteries listed in Ingenico's catalogue.
• Do not short-circuit the battery.
• Do not attempt to open the battery container.
• Used batteries must be disposed of at appropriate sites.

The lifespan of the battery depends on:

• Features used.
• Number of charge and discharge cycles.
• Use temperature.

SAM1/SAM2/SIM1/SIM2 Readers compartment:

The battery door for the battery, SAM1/SAM2/SIM1/SIM2 readers, located underneath the terminal, must be in place during normal operation.

Refer to sections “Installing modules” and “Installing the battery”.

On airplanes:

Your terminal must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane. Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.

Explosion areas:

Some regulations restrict the use of radio equipment in chemical plants, fuel depots, and any site where blasting is carried out. Comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Thunderstorm weather:

Mobile phone electromagnetic waves can conduct lightning. It is easier to suffer lightning strikes in damp atmospheres, especially in open areas. Do not use wireless terminals during thunderstorm weather.

Electronic health appliances:

Your terminal is a radio transmitter which may interfere with health appliances, such as hearing aids, pacemakers, and hospital equipment. Consult your doctor or the equipment manufacturer for appropriate advice.

5.2 Security of your terminal

Your device fulfills current applicable PCI PTS security requirements. Upon receipt of your terminal, check for signs of tampering. It is strongly advised that these checks are performed regularly. Verify that the keypad is firmly in place and that there is no evidence of unusual wires connected to any ports. Such checks would provide warning of unauthorized modifications or suspicious behavior. Your terminal detects any “tampered state” by flashing the message “Warning Detected”, rendering further use impossible. If this message appears, contact the terminal helpdesk immediately.

Ensure that privileged access is granted only to trustworthy staff. The terminal must never be left in a location where it could be stolen or replaced.

5.3 Fixed installation

If the device is used where cardholders cannot shield their PIN entry, it must be installed as follows:

• The device must be angled at 45 degrees or more, so that PIN entry from the rear is not possible.
• The device must be fitted in a swivel stand allowing the customer to position it for best oversight prevention, or fixed in a position that prevents oversight.
• The environment must include conspicuous notices informing customers to shield their PIN during entry.
• The device must be deployed to prevent oversight from other customers, e.g., by placement in payment lanes or shopping environment layout. The customer's position can automatically shield the keypad.

The terminal is exclusively made for indoor use.

5.4 Cleaning the terminal

Good rules for proper cleaning:

• Unplug all wires before cleaning.
• Apply soapy water or an approved cleaning product to a soft, non-abrasive cloth. DO NOT apply or spray cleaning product directly onto the terminal.
• Do not clean electrical connections.
• Do not use solvents, detergents, or abrasive products, as they may damage plastic or electrical contacts.
• Avoid prolonged exposure to direct sunlight.
• Do not insert anything other than credit cards into the smart card reader slot.

5.5 Transport and storage

When transporting the terminal:

• Protect from snow, rain, and excessive sun exposure.
• Transport with care to avoid mechanical impact.
• Do not throw the unit. Prevent package intrusion during transport to avoid breakage. Store in original packaging.
• Do not store in warehouses with harmful gases, or inflammable, explosive, or corrosive chemicals.
• Do not expose to strong mechanical vibrations or magnetic fields.

Packaging should be stored at least 15 cm above the ground and kept away from heat, cold, windows, or air inlet sources by at least 50cm. Follow specific storage conditions noted in Section 4.

6. Standards

CE MARKING

The CE marking indicates AXIUM DX6000 complies with the requirements of European Directive 2014/53/EU on Radio Equipment for:

• The protection of the health and safety of the user and any other person.
• The protection requirements with respect to electromagnetic compatibility.

It also complies with harmonized standards and RoHS Directive 2011/65/EU and its amendment directives.

Operating Frequency Band (RF)

• GSM B2: 1850-1910MHz (TX); 1930-1990MHz (RX)
• GSM B3: 1710-1785MHz (TX); 1805-1880MHz (RX)
• GSM B5: 824-849MHz (TX); 869-894MHz (RX)
• GSM B8: 880-915MHz (TX); 925-960MHz (RX)
• WCDMA B1: 1920-1980MHz (TX); 2110-2170MHz (RX)
• WCDMA B2: 1850-1910MHz (TX); 1930-1990MHz (RX)
• WCDMA B5: 824-849MHz (TX); 869-894MHz (RX)
• WCDMA B8: 880-915MHz (TX); 925-960MHz (RX)
• LTE-FDD B1: 1920-1980MHz (TX); 2110-2170MHz (RX)
• LTE-FDD B3: 1710-1785MHz (TX); 1805-1880MHz (RX)
• LTE-FDD B5: 824-849MHz (TX); 869-894MHz (RX)
• LTE-FDD B7: 2500-2570MHz (TX); 2620-2690MHz (RX)
• LTE-FDD B8: 880-915MHz (TX); 925-960MHz (RX)
• LTE-FDD B20: 832-862MHz (TX); 791-821MHz (RX)
• LTE-FDD B28: 703-748MHz (TX); 758-803MHz (RX)
• LTE-TDD B38: 2570-2620MHz (TX); 2570-2620MHz (RX)
• LTE-TDD B40: 2300-2400MHz (TX); 2300-2400MHz (RX)
• LTE-TDD B41: 2496-2690MHz (TX); 2496-2690MHz (RX)
• Bluetooth: 2402-2480MHz
• 2.4GHz WIFI: 2412-2472MHz
• 5G WIFI Band1: 5180-5240MHz
• 5G WIFI Band2: 5260-5320MHz
• 5G WIFI Band3: 5500-5720MHz
• 5G WIFI Band4: 5745-5825MHz

RF ID: 13.56MHz (TX/RX)

GPS, GLONASS, Beidou Navigation

• GPS: 1575.42MHz±1.023MHz (RX)
• GLONASS: 1597.5MHz~1605.8MHz
• Beidou navigation: 1561.098MHz±2.046MHz

Max Of Transmit Power

FIBOCOM Module:

• EGSM850: 32.5±1dBm (GMSK); 25.8±1dBm (8PSK)
• EGSM900: 33.5±1dBm (GMSK); 27.5±1dBm (8PSK)
• DCS1800: 30.5±1dBm (GMSK); 26.5±1dBm (8PSK)
• PCS1900: 30.7±1dBm (GMSK); 25.5±1dBm (8PSK)
• WCDMA Band1/2/5/8: 23±1dBm
• LTE Band1/Band3/Band5/Band7/Band8/Band20/Band28/Band38/Band40/Band41: 24±1dBm
• 802.11b/g/n20: 17.61dBm
• 802.11a/n20/n40/ac: 5180-5240MHz 18.2dBm; 5260-5320MHz 17.72dBm; 5500-5720MHz 18.83dBm; 5745-5825MHz 13.35dBm
• Bluetooth: 12.5±1dBm, BLE: 3.0±1dBm

QUECTEL Module:

• EGSM850: 32.9±1dBm (GMSK); 26.5±1dBm (8PSK)
• EGSM900: 32.6±1dBm (GMSK); 27.5±1dBm (8PSK)
• DCS1800: 29.9±1dBm (GMSK); 26.5±1dBm (8PSK)
• PCS1900: 30.4±1dBm (GMSK); 26.4±1dBm (8PSK)
• WCDMA Band1/2/5/8: 23±2dBm
• LTE Band1/Band3/Band5/Band7/Band8/Band20/Band28/Band38/Band40/Band41: 24±1dBm
• 802.11b/g/n20: 17.90dBm
• 802.11a/n20/n40/ac: 5180-5240MHz 18.62dBm; 5260-5320MHz 18.62dBm; 5500-5720MHz 18.62dBm; 5745-5825MHz 13.99dBm
• Bluetooth: 11.6±1dBm, BLE: 1.8±1dBm
• RF ID: 25.39±2 dBuA/m@3m

Environment (WEEE, Batteries and packaging)

This product is labeled in accordance with European Directives 2012/19/EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2013/56/EU concerning Batteries and Accumulators. These provisions require producers and manufacturers to be liable for take-back, treatment, and recycling upon end-of-life of equipment and batteries.

BATTERIES

If your product contains batteries, they must be disposed of at appropriate collection points.

THE PRODUCT

The crossed-out waste bin symbol on the product or its accessories means that the product belongs to the family of electrical and electronic equipment, and waste batteries must not be thrown away but collected separately and recycled.

Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.

Packaging waste must also be collected separately to ensure proper disposal and recycling. This helps participate in the re-use and upgrading of Electrical and Electronic Equipment Waste, which can have a positive effect on the environment and human health.

Electrical power supply network

The electrical outlet must meet the following criteria:

• Must be installed near the equipment and easily accessible.
• Do not short-circuit the battery.
• Do not attempt to open the battery container.

Power supply label Certification symbols:

• CCC: China Compulsory Certificate Mark
• RCM: The Regulatory Compliance Mark
• VI: International Efficiency Marking Protocol (Energy Star Level 6)
• House Symbol: In door use only
• CE: "Conformite Europe enne" or CE Mark
• Square within a Square: Double insulation symbol
• '5': 5 Years China RoHS symbol
• '10': 10 Years China RoHS symbol
• BSMI: BSMI (Taiwan)
• PSE Mark: PSE Mark (Japan)
• Recycling Symbol with Triangle: Recycle in accordance with the waste electronic & electrical equipment directive
• UL Listed: Underwriters Laboratories Inc (US Compliance)
• Recycle Symbol: Made from recyclable material
• LDPE Symbol: Low density version of Polyethylene (LDPE)
• CPE Symbol: Chlorinated Polyethylene (CPE)
• Warning Triangle: Risk of explosion if the battery is incorrectly replaced or is placed in a fire
• Li-ion Recycling Symbol: Dispose of batteries at a hazardous waste collection site or recycling facility
• Direct Current Symbol: Direct Current

7. Troubleshooting

Q: The terminal cannot be started.

A: The device may be in a low energy status or an application running on the device may be in a defective state. Please ensure that the device is powered, and then reset the device. If this still fails, please contact our customer service department for help.

Q: Printer cannot work.

A: This may be caused by abnormal power supply or incorrect paper installation.

• Check the battery status or the terminal power connection. If the remaining battery power is insufficient for a complete printing operation, the printer will not print the paper.
• Check the printer roller and if the paper dust cover is correctly installed.

If the problem still exists, please contact our customer service center.

Q: Transaction Processing Failure

A: Following reasons are likely to cause transaction failure: damaged magnetic card or smartcard SAM card, damaged card reader, improper operation of card swiping, damaged or unconnected, unconnected phone line, etc.

• Try to use more than one magnetic card to test the transaction, to confirm the failure is not caused by the magnetic card.
• Make sure card swiping is operated correctly.
• Manually process the transaction instead of using the card reader. If manual transaction works, the failure may be caused by the magnetic card reader.
• Use more than one smart card to test the transaction, to confirm the failure is not caused by the smart card.
• Make sure the SAM card is correctly inserted into the card slot.
• Check if the SIM card is installed correctly and local wireless communication network functions are operational.

If there is still a problem, please contact our customer service center.