Cancel your Google Fi service
Keep in mind before you cancel
Take your number to a new carrier
- Cancel your service from your Google Fi account (see steps below). Fi will guide you through the process before you confirm cancellation.
- We’ll give you your port-out account number and PIN once you cancel.
- Give your new carrier your port-out info. If they ask for your name and address, use the name on your Google Account and your Google Fi service address.
- Once your new carrier confirms your info with Google Fi, they activate your number. Activation usually takes less than 24 hours.
- After the new carrier activates your number, we cancel your Fi service. Until the account closes, to find past bills and other details, you can still sign in to your account.
To help you transfer your Google Fi phone number to Sprint, contact Google Fi Support.
Within 15 days of receiving your phone
If you bought your phone through Google Fi and it’s been 15 days or less since you received it, you can return your phone for a refund.
Over 15 days since you received your phone
If it’s been more than 15 days since you got your phone, you can no longer return it. If you’re making monthly payments on your phone, you’ll need to pay the remaining balance. You’ll see this balance on your next statement after you cancel and it’ll be automatically charged to the payment card on your account.
Use your phone with other carriers
Your phone isn’t locked to Google Fi, so you can use it with another carrier after you cancel your service. You’ll get instructions on how to do this during the cancellation process.
What happens to my Google One perks when I cancel my Fi Unlimited Plus service?
Cancel service from your Fi account
- Open the Google Fi website or app
. - In the Account tab, select Manage plan.
- Select Leave Google Fi.
- Follow the guided steps to confirm cancellation and choose what to do with your number:
- Transfer your number to another carrier (once you cancel, you’ll receive your port-out account number and PIN).
- Transfer your number to Google Voice.
- Give up your number.
View a tutorial on how to cancel your Google Fi service on your Android or iPhone. Once you cancel your service, you can sign in to your account to find your bills and other details. Signing in to your account won’t reactivate your service. You’ll find a notification that your service has been canceled. To cancel a deceased subscriber’s service, contact Google Fi support.
Understand your final bills
For single member plans, after you cancel your service, you may get up to 2 more bills to close out all your charges. For group plan owners, after your last member leaves, you may receive up to 2 more bills to close out all your group’s charges. Group plan members typically have 60 days to leave the plan, so that delays the closing for the owner. After you cancel your service, you can still sign in to your account to find your bill and other details. If you have a positive balance on your second bill, we refund you on your primary payment card. It can take up to 60 days for billing and refunds to complete. Service credits are non-refundable. At the end of your last active billing cycle, your first statement won’t show a balance for your monthly data budget under “Standard monthly charges.”
Flexible plan
If you cancel your service before the end of your Flexible plan’s billing cycle, you get a credit for any days remaining in a second bill 30 days later. This statement may include charges for international usage, which take longer to appear.
Unlimited Plus plan and Simply Unlimited plan
If you cancel your service before the end of your Unlimited plan’s billing cycle, you are charged the full amount of the billing cycle during which you terminated your service. This could be charged in a later cycle. A second bill sent 30 days later may include charges for international use, which take longer to appear.
Troubleshoot cancellations
Can’t transfer Google Voice number
SPECIFICATIONS
| Termination Fees | No termination fees |
| Reactivation | Service can be reactivated at any time |
| Group Plan | Members must be removed before cancellation process can begin |
| Financing Device | Full balance charged when account is closed |
| Port-Out Information | Obtained through cancellation flow |
| Phone Return | Return within 15 days for refund |
| Overdue Balance | Must be settled before cancellation |
| Google One Perks | Access lost 7 days after service ends |
| Final Bills | Up to 2 bills to close out charges |
| Flexible Plan | Credit for remaining days in billing cycle |
| Unlimited Plan | Charged full amount of billing cycle |
FAQS
Yes, you can cancel your Google Fi service at any time with no termination fees.
Yes, you can reactivate your Google Fi service at any time.
Yes, if you have an overdue balance, you’ll need to pay the remaining balance in full before you can cancel your Google Fi service.
You can transfer your number to another carrier, transfer it to Google Voice, or give up your number.
ou lose access to your Google One benefits 7 days after your Fi service ends. However, you can prevent a service interruption when you pay for your Google One benefits directly through Google One.
No, if it’s been more than 15 days since you got your phone, you can no longer return it.
Yes, your phone isn’t locked to Google Fi, so you can use it with another carrier after you cancel your service.
For single member plans, after you cancel your service, you may get up to 2 more bills to close out all your charges. For group plan owners, after your last member leaves, you may receive up to 2 more bills to close out all your group’s charges. If you have a positive balance on your second bill, we refund you on your primary payment card.
Yes, you can cancel a deceased subscriber’s service by contacting Google Fi support.
If the option to transfer your number to Google Voice isn’t available, it’s likely that Google Voice doesn’t support this number or numbers in this area. We recommend transferring it to another carrier that supports it.
