Activate your Google Fi service
You must activate and use Google Fi in the United States (territories not included). After that, you can use Fi service internationally. We grant exceptions to military and State Department employees who serve abroad.
Before you get started
New to Fi?
- If you’re new to Fi, sign up at fi.google.com/signup.
- You can order a free SIM card during the sign-up process or purchase one at an authorized retailer.
- If you purchased a SIM card at a retail location, select Bring your own phone during the sign-up process. After you confirm that your phone is compatible with Fi, in the “We’ll send a free SIM” section, select Don’t need a new SIM.
Transferring your number?
Most transfers take less than 15 minutes, but some can take up to 24 hours. Learn how to transfer your number.
Plug in your phone
To make sure your phone doesn’t lose power during setup, keep it plugged in until you’re done with setup.
It’s also a good idea to fully charge the battery as soon as you get a chance.
Connect to a Wi-Fi network
For the best setup experience, you’ll want access to a Wi-Fi network.
Set up your iPhone
Insert your SIM card
Open the SIM tray on your iPhone and insert your SIM card.
View a tutorial on how to activate your Fi service on iPhone.
Download the Google Fi app
Go to the App store or fi.google.com/app and download the Google Fi app. We recommend that you complete activation within the United States. To complete your setup, follow the app instructions and restart your phone.
SPECIFICATION
|
Product Specifications |
Description |
|
Activation |
Google Fi can only be activated and used within the United States, except for military and State Department employees who serve abroad. |
|
New User Sign-up |
New users are advised to sign up at fi.google.com/signup and order a free SIM card during the sign-up process or purchase one at an authorized retailer. |
|
Number Transfer |
For users transferring their number, the process may take up to 24 hours. |
|
Phone Setup |
Users are advised to keep their phone plugged in and connect to a Wi-Fi network for a smooth setup experience. |
|
iPhone Setup |
For iPhone users, they will need to insert their SIM card and download the Google Fi app from the App Store or fi.google.com/app. It is recommended that users complete activation within the United States and follow the app instructions to restart their phone. |
FAQS
If you have more than one Google account on the phone, the Fi account must be the Admin or owner account.
Yes, you can use Google Fi service internationally after activating and using it within the United States.
To activate your Google Fi service on your iPhone, insert your SIM card, download the Google Fi app from the App Store or fi.google.com/app, and follow the app instructions to restart your phone.
Yes, for the best setup experience, it is recommended that you connect to a Wi-Fi network.
Yes, it is recommended that you keep your phone plugged in until you are done with setup to ensure that your phone doesn’t lose power.
Most transfers take less than 15 minutes, but some can take up to 24 hours.
Yes, you can order a free SIM card during the sign-up process or purchase one at an authorized retailer.
You can sign up for the Google Fi service at fi.google.com/signup.
References
- User Manualmanual.tools
I am unable to make a call
Why am I unable to make calls on Google Fi?
If you are unable to make calls, please check the following troubleshooting steps based on the Google Fi activation guide:
If these steps do not resolve the issue, you may need to use the Google Fi troubleshooter at
goo.gle/fi-troubleshooteror contact Google Fi support directly.Read the full Q&A page