SunTouch provides industry-leading electric floor heating and snow melting solutions, including TapeMat, WarmWire, and SunStat thermostats for residential and commercial comfort.
SunTouch, a division of Watts Water Technologies, is a leading provider of electric floor heating and snow melting solutions designed to bring luxurious warmth to homes and commercial spaces. The brand is renowned for its easy-to-install radiant heating systems, including the TapeMat®, UnderFloor™ Mat, and WarmWire® cables, which accommodate various floor coverings such as tile, stone, and laminate.
In addition to floor warming, SunTouch offers robust exterior solutions like the ProMelt® system for clearing snow and ice from driveways and walkways. Their systems are controlled by intelligent thermostats from the SunStat® line—including the CommandPlus and ConnectPlus—which feature Wi-Fi capabilities, touchscreen interfaces, and integration with the Watts Home app for remote energy management. SunTouch products are trusted for their durability, typically carrying a 25-year limited warranty on heating elements.
Latest manuals from manuals+ curated for this brand.
Watch setup, installation, and troubleshooting videos for this brand.
Common questions about manuals, registration, and support for this brand.
No. You must never cut, shorten, or alter the heating wire itself, as this will change the resistance and cause overheating or failure. For TapeMats, you may cut the fiberglass mesh to turn or flip the mat, but the blue wire must remain intact.
SunTouch systems are primarily designed for tile and stone floors, which conduct heat efficiently. However, they can also be used under laminate, engineered wood, and carpet if installed according to specific guidelines found in the installation manual.
You should use a digital multimeter to measure the resistance (Ohms) of the heating element and the sensor. Compare these readings to the values listed on the UL tag on the power lead. Testing should be done out of the box, after securing the mat, and after applying the floor covering.
No. While models like the SunStat ConnectPlus and CommandPlus offer Wi-Fi features for remote access via the Watts Home app, they function fully as programmable thermostats without an internet connection.
SunTouch typically offers a 25-year limited warranty on its heating mats and cables (TapeMat, WarmWire) and a 3-year warranty on SunStat thermostats and controls.