Richen is a consumer brand specializing in home electronics and office accessories, including electric fireplaces, wireless earbuds, and ergonomic desk pads.
Richen, trademarked by Shenzhen HENGSHENGTAI E-commerce Co., Ltd., offers a diverse range of consumer electronics, home comfort appliances, and office accessories. Their popular product lines include wall-mounted and freestanding electric fireplaces, providing both aesthetic appeal and supplemental heating for homes.
In addition to home appliances, Richen produces personal audio devices like IPX5 true wireless earbuds, as well as ergonomic office accessories such as memory foam mouse pads and keyboard wrist rests. The brand focuses on delivering affordable, functional, and high-quality products that enhance everyday living and working environments.
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You can contact Richen customer service by emailing service2@richenchina.com or calling their support line at 1-844-377-5786 between 9:00 AM and 5:00 PM EST, Monday through Friday.
User manuals and installation guides for Richen electric fireplaces and other devices can be found on this page or requested directly from Richen support.
The Richen Sound Sport earbuds feature an IPX5 water resistance rating, making them suitable for workouts and light rain, but they should not be submerged in water.
Remove both earbuds from the charging case; they will power on and sync automatically. Then, open your device's Bluetooth settings and select 'Sound Sport' to complete the pairing.