Explore our repository of user manuals for PRISM products, including Prism Hardscapes fire features, Prism Wi-Fi networking APs, and vehicle security locks.
Welcome to the PRISM product manuals page. Because the "PRISM" brand name is shared by multiple distinct manufacturers across different industries, this category serves as a central hub for finding documentation for a wide variety of PRISM-branded equipment.
Here you will find installation guides, safety instructions, and operation manuals for Prism Hardscapes, including their popular outdoor gas fire bowls, fire pit tables, and power columns. We also provide user guides and networking setups for Prism Wi-Fi solutions, such as their enterprise-grade dual-radio in-wall access points from Suzhou WINTECH. Additionally, this category includes manuals for Prism Security automotive devices, like their app-operated, keyless steering wheel locks.
Whether you are looking to troubleshoot the electronic ignition on your fire feature, reset your Wi-Fi access point, or pair your smartphone to your vehicle's steering wheel lock, you can find the relevant guides below. Please select the manual that matches your specific manufacturer and device model.
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To reset your Prism Wi-Fi AP to factory defaults, locate the reset button on the device and press and hold it for at least 10 seconds. The device will reboot and all settings will be restored.
If your burner won't stay lit, check if your propane tank is low or empty and refill if necessary. Additionally, ensure the fire media (rocks or glass) is not too dense; it should be evenly spread to allow proper airflow and gas dispersion.
Open the Prism Security app, tap the '+' icon to scan for nearby devices, and select your lock. Click 'Activate', then use the camera to scan the QR code included on the lock's tag to complete the pairing process.
For Prism Hardscapes technical support, you can reach them via email at tech-support@prismhardscapes.com or by referencing the contact numbers provided in your specific fire feature's manual.