Onyx designs and manufactures premium gas and electric fireplaces, stoves, and media wall fires, offering advanced technology and luxury aesthetics for modern homes.
Onyx is a premier British brand dedicated to the design and manufacture of high-end heating appliances. Part of the Stovax Heating Group, Onyx delivers a distinguished range of luxury gas and electric fires, including the popular Avanti and Fusion series.
Known for their "electric evolution" in home heating, Onyx products combine cutting-edge technology—such as app-controlled flame visuals, authentic log effects, and atmospheric mood lighting—with sleek, contemporary styling tailored for modern living spaces. The brand provides extensive support for installation, maintenance, and troubleshooting, ensuring a seamless experience for homeowners and installers alike.
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No, it is not recommended to attach solely to a plasterboard wall. If installing on a studwork wall, ensure the fixings go through the timber stud for sufficient support.
No. If any damage (scratches, cracks, or scores) is observed on the glass panel, it must be replaced before usage to ensure safety.
Use the provided Touch Control remote handset to navigate to the mode settings and select either manual operation or thermostatic control as desired.
Ensure the gas supply is connected and turned on. Press and hold the power button until 'pilot' appears on the screen, then release. If it still fails, consult the troubleshooting section of your user manual.
The serial number is typically located on the data badge found under the main burner (for gas fires) or on the appliance commissioning checklist provided with your product.