Cisco DP-9861 IP Phone User Manual

Product Overview

The Cisco DP-9861 IP Phone is a sophisticated communication device designed for modern office environments. It integrates secure enterprise calling, meeting capabilities, desk reservations, and emergency notifications into a single unit. This model is part of the Desk Phone 9800 Series, featuring the new PhoneOS software for a simplified user experience and seamless integration with Cisco's video portfolios.

Key features include:

• Handset Connectivity Technology: Corded
• Base Unit Connectivity Technology: Corded/Cordless
• IP Phone Technology: VoIP
• Wireless Technology: Bluetooth
• Wireless Technology: Wi-Fi
• 5-inch LCD Screen
• Support for 10 total lines
• Power over Ethernet (PoE) support

Figure 1: Front view of the Cisco DP-9861 IP Phone. This image displays the phone's ergonomic handset, the full numeric keypad, and the vibrant 5-inch LCD screen. The screen shows the current time (09:54) and various menu icons, indicating its user-friendly interface. The phone is designed for desktop use, featuring a stable stand.

Setup Guide

1. Unpacking and Inspection

Carefully remove all components from the packaging. Verify that all items listed in the packing list are present and undamaged. Retain the packaging for future transport or storage.

2. Connecting the Handset

Connect the coiled cord from the handset to the handset port on the phone base. Ensure the connection is secure.

3. Network Connection (PoE or Power Adapter)

The DP-9861 supports Power over Ethernet (PoE). If your network switch provides PoE, connect an Ethernet cable from your network to the Network (RJ-45) port on the back of the phone. The phone will power on automatically.

If PoE is not available, connect an Ethernet cable to the Network (RJ-45) port and connect a compatible power adapter (sold separately) to the power input port. Then, plug the power adapter into an electrical outlet.

4. Initial Configuration

Upon first power-on, the phone will attempt to connect to your network and register with your VoIP service (e.g., Cisco Unified Communications Manager (CUCM), Webex Calling, Broadworks, or other 3rd party cloud calling platforms). Follow the on-screen prompts for any required network or service configuration. Consult your IT administrator for specific network settings if needed.

Operating Instructions

Making Calls

1. Lift the handset or press the Speakerphone button.
2. Dial the desired number using the keypad.
3. Press the Call or Dial softkey on the screen.

Answering Calls

When the phone rings, lift the handset or press the Speakerphone button to answer. Alternatively, press the Answer softkey on the screen.

Using Bluetooth

To pair a Bluetooth headset or device:

1. Navigate to the Settings menu on the phone's LCD screen.
2. Select Bluetooth.
3. Enable Bluetooth and select Pair New Device.
4. Put your Bluetooth device into pairing mode.
5. Select your device from the list on the phone screen to complete pairing.

Wi-Fi Connectivity

The phone supports Wi-Fi (IEEE 802.11a/b/g/n/ac) for wireless network connection. This feature allows for flexible placement where wired Ethernet is not feasible.

1. Access Settings > Wi-Fi on the phone.
2. Select your desired Wi-Fi network from the list.
3. Enter the network password if prompted.

Maintenance

Cleaning the Phone

To clean the phone, use a soft, lint-free cloth slightly dampened with water or a mild, non-abrasive cleaner. Avoid using harsh chemicals, solvents, or abrasive materials, as these can damage the phone's surface and screen. Ensure the phone is powered off before cleaning.

Software Updates

The PhoneOS software may receive updates to improve performance, add features, or address security vulnerabilities. These updates are typically managed by your IT department. Do not attempt to manually update firmware unless instructed by official Cisco support or your IT administrator.

Troubleshooting

Specifications

• Model: DP-9861-K9=
• Brand: Cisco
• Product Type: IP Phone
• Handset Connectivity: Corded
• Base Unit Connectivity: Corded/Cordless
• IP Phone Technology: VoIP
• Wireless Technology: Bluetooth, Wi-Fi (IEEE 802.11a/b/g/n/ac)
• Total Number of Phone Lines: 10
• Speakerphone: Yes
• Screen Type: LCD
• Screen Size: 5 inches (13 cm visible diagonal)
• Network Ports: 2 x RJ-45 (with PoE support)
• USB: Yes
• Color: Carbon Black
• Material: Plastic
• Power Source: Power over Ethernet (PoE)
• Item Weight: 3.4 pounds
• Package Dimensions: 12.3 x 9.6 x 2.8 inches
• Compatible Devices: Cisco Unified Communications Manager (CUCM), Webex Calling, Broadworks, other 3rd party cloud calling platforms, VoIP services, Bluetooth devices, Wi-Fi networks
• Recording Capacity: 22 minutes (Answering System)
• Conference Call: Basic
• Multiline Operation: Yes

Warranty and Support

For warranty information and technical support, please refer to the documentation provided with your purchase or visit the official Cisco support website. Support resources typically include FAQs, troubleshooting guides, software downloads, and contact information for technical assistance.

Note: Specific warranty terms and support availability may vary by region and reseller.

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