TROUVER E20 Plus Auto Empty Robot Vacuum and Mop

Product Information

Specifications

• Product Name: E20 Plus Auto-Empty Robot Vacuum and Mop
• Manufacturer: Dreame Trading (Tianjin) Co., Ltd.
• Model: RU-A00
• Manufacture Date: 08/2024
• Country of Origin: China

Safety Information

IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE),
Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury

SAVE THESE INSTRUCTIONS
Household use only,

WARNING- TO reduce the risk of fire, electric shock, or injury:

• Do not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children, pets or plants.
• Use only as described in this manual. Use only manufacturer’s recommended attachments.
• Do not use with damaged cord or plug, If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center
• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle the charging dock, including charger plug, and charger terminals with wet hands.
• Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.

Safety Information

• Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use without dust bin and filter in place.
• Prevent unintentional starting. Ensure the switch is in the off-position before connecting to battery pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing the appliance that has the switch on invites accidents.
• Do not use and store in extremely hot or cold environments (below OOC/ 32 OF or above 400C/104 OF). Please charge the robot in temperature above OOC/ 32 OF and below 400C/104 OF,
  • Recharge only with the charger specified by the manufacturer. A charger that 15 suitable for one type of battery pack may create a risk of fire when used with another battery pack.
• use appliances only with specifically designated battery packs. Use Of any other battery packs may create a risk of injury and fire.
• When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire,
• Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
• Do not use a battery pack or appliance that is damaged or modified, Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
• Do not expose a battery pack or appliance to fire or excessive temperature, Exposure to fire or temperature above 1300C/266 OF may cause explosion.
• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside Of the specified range may damage the battery and increase the risk of fire.

Safety Information

• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained-
• Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
• Place the cords from other appliances out of the area to be cleaned.
• Do not operate the vacuum in a room where an infant or child is sleeping,
• Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to be cleaned.
• Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.
• Do not allow children to sit on the vacuum.
• Do not use the vacuum on a wet surface.
• Use only with RCED0104 supply unit,
• Risk Of Injury. Brush May Start Unexpectedly. Switch off the appliance and Remove the brush Before Cleaning or Servicing.
• Unplug before cleaning or servicing.

Precautions : Place on a flat floor against a wall. Do not attempt to disassemble on your own. Do not operate in high temperature or moist environments. Please refer to the user manual for latest information.

Caution:
This device complies with Part 15 of the FCC Rules / Innovation, Science and Economic Development Canada’s licence- exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause harmful interference,
2. This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 1 5 of the FCC Rules. These limits are designed to provide reasonable protection against harmful Interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

MPE Reminding

• To satisfy FCC / IC RF exposure requirements, a separation distance of 8″ (20 cm) or more should be maintained between the antenna of this device and persons during device operation.
• To ensure compliance, operations at closer than this distance is not recommended.
• To disable Wi-Fi module on robot, power the robot ON. Place the robot on the charging dock. Ensure the Char on robot and the charging dock Pins make a connection.
• Press and hold the Dock Button on the robot for 20 seconds until the Wi-Fi module is turned off.
• When the Wi-Fi module is turned off, press any button on the robot to turn the Wi-Fi module on.

	Direct current
	Alternating current

This Device Complies with DHHS Radiation Rules, 21CFR Chapter 1, Subchapter J.

Safety Information

CAUTION:
In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.

• For indoor use only
• Read operator’s manual

Product Overview

Package Contents

Other Accessories

Robot

Note:

• Press any button on the robot to pause while the robot is cleaning or returning to charge.
• Press and hold thebutton for 3 seconds to reset Wi-Fi.
• Press and hold thebutton for 10 seconds to restore to factory settings.
• Child Lock can be enabled/disabled through the app.

Robot and Sensors

2-in-1 Water Tank with Dust Box

Base Station with Auto-Empty

Mop Assembly

Preparing Your Home

• Before cleaning, please move away unstable, fragile, valuable or dangerous items, and clean up cables, cloths, toys, hard objects and sharp objects on the ground to avoid being entangled, scratched or knocked over by the robot and causing losses.
• Before cleaning, place a physical barrier at the edge of the stairs and sofa to ensure safe and smooth operation of the robot.
• Open the door of the room to be cleaned, and put the furniture in its proper place to leave more space.
• To prevent the robot from not recognizing areas that need to be cleaned, do not stand in front of the robot, threshold, hallway, or narrow places.

Note:

• When operating the robot for the first time, follow it around while cleaning to remove any potential obstacles in time.
• Do not vacuum hard objects like stones, steel balls and toy parts, or sharp objects like construction waste, broken glass and nails, otherwise the ground may be scratched.

Before Use

1. Remove the protections
   
2. Install the side brush and the mop assembly Note: Install the side brush until it clicks into place.
3. Place the Base Station and Connect to an Electrical Outlet
   Place the base station on level ground against the wall and plug the power cord into the socket. Place the base station in a location that is as open as possible with a good Wi-Fi signal.Note:
   Do not place the base station on the carpets. Make sure that no objects might block the signaling area.
   Remove any objects that are closer than 1.5 m from the front and 0.5 m from either side of the base station.
4. Charge the robot
   When placing the robot, align the charging contacts of the robot with the charging contacts of the base station, and the robot will automatically turn on and start charging.

Note: It is recommended to fully charge your robot before first time use.

Connecting with the App

1. Download the App
   Scan the QR code on the robot to download and install the app.Note:
   
   • Only 2.4 GHz Wi-Fi is supported.
   • Due to upgrades in the app software, the actual operations may differ from the directions in this manual. Please follow the instructions based on the current app version.
2. Add Device
   Open the app, tap “Scan QR code to connect”, and scan the same QR code on the robot again to add the device. Please follow the prompts to finish the Wi-Fi connection.
   Note: If you want to reset Wi-Fi, press and hold the and button for 3 seconds or repeat step 2 and then follow the prompts to finish the Wi-Fi connection.

How to Use

Press and hold the button for 3 seconds to turn on the robot. The power indicator should be illuminated. Place the robot onto the base station, the robot should turn on automatically and begin charging. To turn off the robot,
move the robot away from the base station and press and hold the button for 5 seconds.

Fast Mapping
After configuring the network for the first time, follow the instructions in the app to quickly create a map. The robot will start mapping without cleaning. When the robot returns to the base station, the mapping process has been completed and the map will be saved automatically.

Start Cleaning
Press the button to start cleaning after the robot is turned on. The robot will accurately map out a route, methodically clean along the edges and walls, then finish by cleaning each room in an S-shaped pattern to ensure a thorough job.

Note:

• It is recommended that the robot set out from the base station before cleaning. Do not move the base station while the robot is cleaning. This ensures that the robot returns to base station smoothly.
• After the robot completes the cleaning task and automatically returns to the base station, the base station will start auto-empty. More settings can be operated on the app.

Pause
When the robot is running, press any button to pause it.

Note: If the robot is paused and placed onto the base station, the current cleaning task will end.

Auto Resume Cleaning
If the battery is too low, the robot will automatically return to the base station to charge. After charging to the appropriate battery level, it will resume unfinished cleaning tasks.
Note: To use this function, please enable it in the app.

Do Not Disturb (DND) Mode
When the robot is set to Do Not Disturb (DND) mode, the robot will be DND mode is disabled by default at the factory. You can use the app to enable DND mode or modify the DND period. The DND period is 22:00–8:00 by default.

Note:

• The scheduled cleaning tasks will be performed as usual during the DND period.
• The robot will resume cleanup where it left off after the DND period expires.

Spot Cleaning

When the robot is on standby, press and hold the button for 3 seconds to enable the spot cleaning mode. In this mode, the robot cleans a square-shaped area of 1.5 × 1.5 meters around it and returns to charge once the spot cleaning is completed.

Robot Restarting
If the robot stops responding or cannot be turned off, press and hold the button for 15 seconds to forcefully turn it off. Then, press and hold the button for 3 seconds to turn the robot on.

How to Use

Use Mopping Function
It is recommended that all floors are vacuumed at least three times before the first mopping session to achieve a better cleaning Effect.

1. Fill the water tank with clean water.Note:
   
   • Do not use detergent or disinfectant.
   • Do not fill the water tank with hot water as this may cause the water tank to warp.
2. Dampen the mop pad and wring out excess water. Install the mop pad as shown in the diagram.
3. Install mop assembly.
4. Slide the 2-in-1 water tank with dust box and mop assembly into the robot until it clicks into place.
5. Press the button or use the app to start cleaning.
6. When the robot finishes a cleaning task and returns to the base station, remove the mop assembly and wash the mop pad in time. To remove the 2-in-1 water tank with dust box, press and hold the release clip, and then take it out.
   

Note: It is recommended to remove the mop assembly before cleaning carpets. Use the app to adjust the water flow as required.

Note: When the robot is charging or not in use, it is recommended to remove the 2-in-1 water tank with dust box and mop pad. Pour out all the remaining water in the water tank, and clean the mop pad to prevent mildew or odors.

Routine Maintenance

Parts
To keep the robot in good condition, it is recommended to refer to the accessory usage in the app or the following table for routine maintenance.

Note: The replacement frequency will depend on your usage of the robot. If an exception occurs due to special circumstances, the parts should be replaced.

Main Brush

1. Press the brush guard clips upwards to remove the brush guard and lift the brush out of the robot.
   Side Brush
   Pull out the side brush and use a proper tool to remove any hair tangled in the brush.
2. Use a proper tool to remove any hair tangled in the brush.

Note: Do not pull out the hair tangled in the main brush excessively. Otherwise, the brush may be damaged.

Omnidirectional Wheel

Note:

• Use a tool such as a small screwdriver to separate the axle and tire of the omnidirectional wheel. Do not use excessive force.
• Rinse the omnidirectional wheel under the running water and put it back after drying it completely.

2-in-1 Water Tank with Dust Box

1. Press the release clip to remove the 2-in-1 water tank with dust box, and then empty the water tank.
2. Open the dust box cover and empty the dust box.
3. Remove the filters and tap the HEPA filter gently. Note: Do not attempt to clean the filters with a brush, a finger or sharp objects to prevent damage.
4. Rinse the dust box and primary filter with water and air dry them completely before reinstalling.

Note:

• Do not rinse the parts outside the dust box. If there are any water stains, please wipe them dry before reinstalling.
• Rinse the dust box and primary filter with clean water only. Do not use any detergent.
• Use the dust box and primary filter only when they are completely dry.

Mop Pad

1. Press the release clips on the mop pad holder to remove the mop assembly. Pull the mop pad off the mop pad holder.
   Robot Sensors
   Wipe robot sensors by using a soft and dry cloth, as shown in the below figure:
2. Clean the mop pad with water only and leave it to air dry before reinstalling.

Note: A wet cloth can damage sensitive elements within the robot and the base station. Please use a dry cloth for cleaning.

Dust Bag

1. Remove and discard the dust bag.
2. Remove the dust and debris from the filter with a dry cloth.
3. Install a new dust bag.
4. Put back the cover of the dust tank.

Charging Contacts and Signaling Area
Clean the charging contacts and the signaling area with a soft and dry cloth.

Auto-empty Vents
Clean the auto-empty vents of the robot and the base station with a soft and dry cloth.

Air Duct
If the air duct is blocked, please clean it according to the following steps.

1. Unscrew the mounting screws on the air duct cover and remove the cover.
2. Check whether the air duct is blocked by foreign objects. If any, clean them.
3. Reinstall the air duct cover.

Battery
The robot contains a high-performance lithium-ion battery pack. Make sure that the battery remains well-charged for daily use to maintain optimal battery performance. If the robot is not used for damages from over-discharging, charge the robot at least once every three months.

Troubleshooting

Problem	Solution
The robot will not turn off.	The robot cannot be turned off when it is charging. It is recommended to move the robot from the base station, and then press and hold thebutton for 5 seconds to turn it off. If the robot cannot be turned off by performing step 1, press and hold thebutton for 15 seconds to forcibly turn off the robot. If the problem persists, please contact after-sales service.
The charging speed is slow.	It takes about 5 hours to fully charge the robot when its battery is low. If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow down to extend the battery life. The charging contacts on both the robot and the base station may be dirty, please wipe them with a dry cloth.
The noise increases while the robot is operating.	Check whether the dust box’s filter is clogged. If so, clean it or replace it. A hard object may be caught in the main brush or the dust box. Check and remove any hard object. The main brush or the side brush may become tangled. Check and remove any foreign objects. Switch the suction mode to Standard or Quiet.
The robot moves without following the set route.	Objects such as power cords and slippers should be organized before using the robot. Working on wet slippery surfaces may cause the main wheel to slip. It is recommended to dry any wet areas before using the robot.
The robot misses the rooms to be cleaned.	Make sure that the doors of the rooms to be cleaned are open. The robot cannot climb over high thresholds or steps. The place in front of the room to be cleaned may be wet and slippery, causing the robot to slip and work abnormally. Please try drying the floor before using the robot.

For more support, contact us via https://trouver-tech.com.

Specifications

Robot

Base Station with Auto-Empty

Under normal use of condition, this equipment should be kept a separation distance of at least 20 cm between the antenna and the body of the user.

Battery Disposal and Removal
The built-in lithium-ion battery contains substances that are hazardous to the environment. Before disposing of the battery, make sure the battery is removed by qualified technicians and discarded at an appropriate recycling facility.

• the battery must be removed from the appliance before it is scrapped;
• the appliance must be disconnected from the supply mains when removing the battery;
• the battery is to be disposed of safely.

CAUTION:
Before removing the battery, disconnect the power and run out the battery as much as possible. Unneeded batteries should be discarded at an appropriate recycling facility. Do not expose to high temperature environment to avoid risks of explosion. Under abusive conditions, liquid may be ejected from the battery. If contact occurs, flush with water and seek medical help.

Removal Guide:

1. Turn over the robot, use a proper tool to remove the screws on the back of the robot, and then remove the cover.
2. Unplug the terminals between the battery and PCB board to remove the battery.

WEEE Information
All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as terms and conditions of such collection points.

FAQ

• Q: Can the robot vacuum and mop be used on carpets?
  • A: Yes, the robot is designed to work on both hard floors and carpets. It automatically adjusts its cleaning mode based on the surface.
• Q: How often should I empty the dust bag in the base station?
  • A: It is recommended to empty the dust bag in the base station regularly, ideally after each cleaning session, to maintain optimal performance.
• Q: Can I schedule cleaning times for the robot?
  • A: Yes, you can schedule cleaning times using the accompanying app or control panel on the robot itself.

Documents / Resources

TROUVER E20 Plus Auto Empty Robot Vacuum and Mop [pdf] User Manual RLE32GD, UAW6158, 2AXGD-UAW6158, E20 Plus Auto Empty Robot Vacuum and Mop, E20 Plus, Auto Empty Robot Vacuum and Mop, Robot Vacuum and Mop, Vacuum and Mop

References

• User Manual