Google Fi Manuals & User Guides

Verify your identity

August 11, 2021

Verify your identity Important: As of June 15th, 2021, you can no longer: Send, request, receive, claim, or withdraw money or find past transactions with pay.google.com or the old Google Pay app . Any pending transactions from the old Google Pay app…

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Update your address

August 11, 2021

Update your address Your Google Fi account stores two addresses: service address and Google Account home address. Please keep these addresses up to date to prevent any disruptions in your service and to make sure that emergency calls and services get correctly routed if your location…

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Connect automatically to public Wi-Fi networks

August 11, 2021

Connect automatically to public Wi-Fi networks You can automatically connect to public Wi-Fi networks that we verify as fast and reliable. Wi-Fi assistant makes these secure connections for you. Wi-Fi assistant works on: Pixel and Nexus devices using Android 5.1…

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Call emergency services (911)

August 11, 2021

Call emergency services (911) Google Fi directs 911 calls to local 911 operators, who then contact emergency responders, usually a local police or fire department. You should always be prepared to provide your location and your phone number; unlike calls…

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Fix a declined charge for phone purchase

August 11, 2021

Fix a declined charge for phone purchase If you tried to pay for a phone in full when you signed up for Google Fi and your card was declined, you’ll need to update your payment info on pay.google.com within 7…

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Manage your Google Fi account

August 11, 2021

Manage your Google Fi account You can manage your entire Google Fi account through the Google Fi app or website. You can find your billing statements, check your data usage, change your monthly data budget, and more. View a tutorial on how…

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Trouble with phone calls or Wi-Fi calls

August 11, 2021

Trouble with phone calls or Wi-Fi calls If you can’t make or receive calls, have dropped calls, or the audio quality isn’t good, try the troubleshooting steps below to fix the problem. After each step, try making a call or…

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Help protect your family with Family settings

August 11, 2021

Help protect your family with Family settings To help make it easier to keep your family safe on their phones and build healthy phone habits, you can: Block contact from strangers Manage data use Access Family Link in Family settings…

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My number transfer isn’t working

August 11, 2021

My number transfer isn’t working If you have problems transferring your number to Google Fi, use the instructions on this page to help troubleshoot. "Couldn't transfer your number" error If your number transfer doesn't go through, you'll get a notification in…

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Return your Google Fi phone within 15 days

August 11, 2021

Return your Google Fi phone within 15 days If you bought a new phone through Google Fi and decide you want to return it, you can do so within 15 days of your phone's delivery. Return your phone Open the Google…

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