Google Fi Manuals & User Guides

Fix Wi-Fi connection problems

August 11, 2021

Fix Wi-Fi connection problems If you’re having Wi-Fi connection problems or see an Wi-Fi icon with an exclamation point , try the solutions below. After each solution, try to open a webpage on your phone to see if the issue is…

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Add a group plan on Google Fi

August 11, 2021

Add a group plan on Google Fi You can add up to 5 friends and family members to your Google Fi group plan, for a total of 6 people.  For everyone on your plan, you can pay the bill, track…

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Your Fi phone’s features & settings

August 11, 2021

Your Fi phone's features & settings Your Designed for Fi phone has a lot of features and settings to explore. We’ll share a few highlights below. You can also compare specifications. If your phone isn't listed here, learn what other phones…

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Cancel Google Fi device protection

August 11, 2021

Cancel Google Fi device protection Cancel coverage If you're not happy with device protection, you can discontinue your device's enrollment at any time: On the Google Fi website, go to Your plan. Select the device that you would like to…

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My Google Fi account was put on hold

August 11, 2021

My Google Fi account was put on hold If your Google Fi service was put on hold, it's likely because of a declined payment. You must pay the overdue amount to reactivate your account. There are also a few other…

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Add a child to your Google Fi group plan

August 11, 2021

Add a child to your Google Fi group plan You can add a child under 13 to your Google Fi group plan with Google Family link. Download the Family Link app. Make sure you're a manager or secondary parent. Add…

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Track your Google Fi order

August 11, 2021

Track your Google Fi order After you’ve placed your Google Fi phone or SIM kit order, you can track the order status in the Google Store. Use a tracking number Find the order you want to track. If you see…

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I can’t send or receive text messages (SMS/MMS)

August 11, 2021

I can't send or receive text messages (SMS/MMS) If you can’t send or receive text messages (SMS/MMS), have problems with group messages, or can’t send or receive pictures and video, try the steps here. After each step, check to find…

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Accepted payment options

August 11, 2021

Accepted payment options Ten days after your monthly statement becomes available, your bill is automatically charged to the primary credit or debit card in your Google Account. You can change or update your credit card information at any time. Accepted…

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Trouble using Google Fi internationally

August 11, 2021

Trouble using Google Fi internationally If you’re traveling abroad and you're having trouble using Google Fi service, try the troubleshooting steps below to fix the issue. After each step, try using your phone to see if the issue is fixed.…

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