BT Annex 2 Communications to the Commitments Assurance Office Instruction Manual
Learn how to submit a complaint about BT's compliance with the Commitments or the Governance Protocol with Annex 2 Communications to the Commitments Assurance Office. This product provides guidelines for efficient and effective resolution of complaints for both CPs and BT. Aims to complete investigations within 2 months of opening them. Read the CAO guidelines in Annex 2 first before submitting your complaint.