Veise Smart Lock Gateway G2

Welcome

Thank you for purchasing our products. Please review this manual thoroughly before operating your device. All pictures in this manual are for illustration purpose only. Actual product may vary due to product upgrade.

Gateway Specifications

Light Status

• Flashing Red/Blue lights: Stand-by mode - Ready to Pair
• Blue light: Normal mode
• Red light: Network failure

Pair with App

Follow these steps to pair your Gateway with the DDLock App:

1. Open the App: Launch the DDLock application on your smartphone.
2. Access Menu: Tap on the menu icon (☰) located in the upper left corner of the screen.
3. Select Gateway: From the menu, select the '[Gateway]' option.
4. Select Device: Choose '[G2]' from the list of available devices.
5. Power On: Plug in the Gateway and connect it to a power source using the Type-C USB cable.
6. Initiate Pairing: Once the Gateway's light is flashing in Red and Blue alternately, tap the '+' icon in the app to add it.
7. Add Gateway Details: Enter your WiFi network name (SSID) and password. You can also assign a name to your Gateway.
8. Select Network and Enter Password: Choose your WiFi network from the list and enter your WiFi password.

Notice: If the pairing process times out, please power off the Gateway and try again.

FCC Warning

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

To maintain compliance with FCC's RF Exposure guidelines, This equipment should be installed and operated with minimum distance between 20cm the radiator your body: Use only the supplied antenna.

Disclaimer

We continuously optimize products as new technologies and features are developed. For this reason, we reserve the right to make alterations to the products without prior notice.

DDLock App Guide

The DDLock App is free to download. There's no subscription fee to register our Web management system.

How to Register

1. Download App: Download the "DDLock" App from Google Play or the App Store.
2. Start Registration: Tap on 'Register' to get started on the app's login screen.
3. Complete Registration: Fill out the required information (email, password) and tap 'Get Code'. A verification code will be sent to your registered email inbox. Enter the received code and tap 'Register' to complete your account setup.

Notes: The DDLock App is required to operate the lock. After the lock is properly installed, ensure this step is performed by the lock owner.

Pairing Your Lock

Follow these steps to pair your smart lock with the DDLock App:

1. Access Menu: In the DDLock app, tap on the menu icon (☰).
2. Add Lock: Tap on '+ Add Lock'.
3. Proceed: Tap on 'Next'.
4. Initiate Pairing: Tap on the '+' icon to begin the lock pairing process.

Note: If the lock is not found in the list, please review the following tips:

• Reset your lock and ensure the original master code is 123456.
• Check if Bluetooth is turned on in your phone's settings.
• During pairing, wake up the keypad screen by touching it with your palm and keep the screen always on.

Scan the QR code to watch a video guide on the pairing process.

Admin Passcode Management

After pairing your lock with the DDLock App, the admin passcode will be changed to a random 7-digit number. You can check this new passcode within the app by navigating to Settings > Basics > Admin passcode. You can then change it to your preferred administrator password.

Lock Page Overview

The main lock page in the DDLock app provides access to various features:

• Unlock/Lock: Unlock or lock your door using your phone's Bluetooth connection.
• eKeys: View, modify, set up, and send temporary access keys (eKeys) to others.
• Passcodes: Generate up to 6 different types of passcodes for temporary or permanent access.
• Cards: Set up and manage RFID cards for access.
• Fingerprints: Set up and manage fingerprint access (Note: RZ06 models do not support fingerprints).
• Authorized Admin: Create and edit administrator accounts with specific permissions.
• Settings: View and modify various lock settings.
• Records: Check unlock/lock history and activity logs.

Notes: Some of these icons may not appear if the Gateway is not connected to the lock. The lock functions correctly with the Veise gateway G2.

App Unlock / Lock

To unlock the lock, tap the lock icon once on the app's main screen. To lock the door, press and hold the same icon.

Note: This function only works when your phone is close to the smart lock and within Bluetooth range.

Passcodes

Generating Passcodes

1. Access Passcodes Menu: Tap on the 'Passcodes' icon in the app. This will navigate you to the passcode management page.
2. Generate New Passcode: Tap on 'Generate Passcode'.
3. Name Passcode: Enter a name for this specific passcode.

Types of Passcodes

Managing Passcodes

In the Passcodes section, you can choose an existing passcode to edit its number, validity period, and name. You can also delete passcodes and view their usage records.

Note: To customize or manage a passcode, your phone must be within 32 feet (Bluetooth range) of the smart lock. Alternatively, you can connect the lock to the Veise gateway G2.

Cards

Adding Cards

1. Access Cards Menu: Tap on the 'Cards' icon in the app.
2. Add New Card: Tap on '+ Add Card'.
3. Swipe Card: Follow the on-screen prompts. Once the lock displays 'Please swipe your card', place the card against the keypad (typically position 5). A long beep indicates the card has been successfully added and can be used to unlock your lock.

Note: This feature only supports adding 13.56MHz cards, such as Mifare, NFC, Desfire, and EV1 cards.

eKeys

eKeys allow you to share app access to your lock with other DDLock account users. Recipients can then use their phones to unlock/lock the door.

1. Access eKeys Menu: Tap on the 'eKeys' icon in the app.
2. Send eKey: Tap on '+ Send eKey'.
3. Enter Recipient Details: Enter the recipient's username, which is their registered phone number or email address. eKeys do not require WiFi or Bluetooth to be sent or revoked.

Note: It is strongly recommended that the recipient first registers an account using the DDLock App.

Fingerprints

Note: The RZ06 model does not have a Fingerprints page.

Adding Fingerprints

1. Access Fingerprints Menu: Tap on the 'Fingerprints' icon in the app.
2. Add New Fingerprint: Tap on '+ Add Fingerprint'.
3. Select Type: Choose the desired fingerprint type.
4. Scan Fingerprint: Follow the instructions in the App. Place your finger on the fingerprint scanner multiple times (4 times recommended). Ensure you place your finger at different angles and press slightly harder on the scanner each time to ensure accurate capture.

Troubleshooting Fingerprint Issues:

• Make sure the scanner surface is clean and dry.
• Try using different fingers.
• Ensure your finger is clean and dry.
• If issues persist, try removing and reinserting the batteries.

Authorized Admin

An Authorized Admin has similar capabilities to eKeys but can also create and edit all access methods, including passcodes, fingerprints, and eKeys. eKeys are limited to only unlocking/locking the lock.

1. Access Authorized Admin: Tap on the 'Authorized Admin' icon in the app.
2. Set Admin Type: Tap to set up a Timed Admin or Permanent Admin.

Note: If an authorized admin has been created or deleted, changes may not reflect immediately. Slide down the page to refresh the app.

Passage Mode & Auto-Lock

Auto-Lock

Enable Auto Lock, and the lock will automatically secure itself after a default period of 5 seconds. The Auto Lock timer duration can be adjusted within the app's settings.

Passage Mode

Enable Passage Mode to keep the lock unlocked until it is manually locked. When Passage Mode is active, Auto-lock is disabled.

Note: When setting passage mode or auto-lock, your phone must be close to the smart lock (within 32 feet, Bluetooth range). Alternatively, you can connect the lock to the Veise gateway G2.

Lock Settings

Within the app's settings menu, you can manage various lock configurations:

• Basics: View and change lock information such as the Lock Name.
• Gateway: Displays the signal strength if the Gateway is connected.
• Remote Unlock: When enabled and a Gateway is connected, you can remotely unlock/lock your lock.
• Lock Sound: Toggles the sound of the touch keypad on or off.
• Import from another lock: Allows for the transfer of passcodes and cards from one lock to another.
• Delete: Removes the lock from your account and clears all settings on the lock. This action requires your phone to be close to the lock.

Records

Access the 'Records' section in the app to view unlock/lock history and activity logs.

Important Notes on Records:

• Connectivity: If your phone is out of Bluetooth range or the Veise gateway G2 is not connected, records for passcode, fingerprint, and card unlocking may not appear in the list promptly. Only eKey unlocking is displayed in real-time.
• Refreshing Records: After successful pairing, click the refresh button and wait a few minutes to check real-time records. Connecting the lock to the Veise gateway G2 will ensure records are pushed in real-time.

Door Lock Web Management System

The web management system provides comprehensive control for your door lock, including sending eKeys, generating user passwords, issuing cards, remote unlocking/locking (with a Wi-Fi gateway), and exporting logs.

Web management system address: https://ddlocksecurity.com

Login

Register in the DDLock App first. Then, enter your registered username and password to log in to the web management system.

Unlock/Lock Remotely (with G2 gateway)

A Wi-Fi gateway (like the Veise G2) is required to unlock/lock your door remotely via the web system.

The web interface allows you to manage users, send eKeys, send passcodes, issue cards, and export logs.

Web Management Features

• Send eKey: Generate and send eKeys to family or friends for temporary access.
• Send Password: Generate multiple scheduled passwords and send them to other users.
• Issue Card: Issue existing cards, add new cards via a card reader (sold separately), share cards, or delete cards.
• Export Logs: Export logs related to lock activity, including unlock/lock events and deleted logs.
• Check Recordings: View unlock/lock recordings and attendance logs.

Gateway G2 (Sold Separately)

Connecting to the Veise gateway G2 unlocks advanced features:

• Unlock/Lock remotely via the App.
• Work with Google Assistant and Alexa.
• Generate, modify, and delete all types of passwords remotely.
• Web portal management (remote functions).
• Push real-time messages and view real-time records.
• View smart lock status.
• Check battery level remotely.

Integrations

Our locks work with the following software:

• Compatible with Alexa
• Compatible with the Google Assistant

FAQ

Q1: Why can't I use the master code 123456# to unlock after pairing with the App?

A1: After successful pairing, the master code is changed to a random 7-digit number for security. You can change it to your own master code in the App via Settings > Basics > Admin passcode.

Q2: Why am I unable to check the latest records in the App?

A2: If your phone is out of Bluetooth range or the Veise gateway G2 is not connected, records may not appear promptly. Only eKey unlocking is shown in real-time. After connecting via Bluetooth or the G2 gateway, go to Records, tap the refresh icon (usually in the top right corner), and refresh the records.

Q3: How to share one account with others?

A3: To share access, create 'authorized admins'. These recipients must have downloaded the DDLock App and registered their own usernames and passwords.

Q4: How to edit, delete, or create custom codes remotely?

A4: Passcodes can be generated remotely without a gateway. However, editing, deleting, or creating custom passcodes requires the Veise gateway G2 or being within Bluetooth range of the lock.

Q5: Why is a deleted code still working?

A5: This might be a display error in the App. To fix it, go to Settings > Upload Data, then tap 'Start' to upload the lock's data.

Scan the QR code to get more FAQs.

Scan the QR code to watch a video guide.