Strategy MCE Software User Guide

Strategy MCE Software

Leuwihview

• The Managed Cloud Enterprise service (“MCE” or “MCE Service”) is a Software-as-a-service (“SaaS”) offering that Strategy manages on its customers’ behalf in an Amazon Web Services, Microsoft Azure, or Google Cloud Platform environment that includes access to, collectively, (a) the “Cloud Platform” version of Strategy software products (an optimized version of the Strategy software platform built specifically for deployment in an Amazon Web Services, Microsoft Azure, or Google Cloud Platform environment) licensed by the customer; (b) Cloud Support, as described below; and (c) Cloud Architecture, as described below. Strategy’s SaaS delivery model is designed to allow businesses to consume the Strategy Analytics and
• Mobility platform in a single tenant architecture (unless otherwise described in AI Capabilities) without the need to deploy and manage the underlying infrastructure.
• MCE nawiskeun arsitéktur komputasi anu disebarkeun nganggo jasa asli awan anu disayogikeun ku Microsoft Azure, Amazon Web Services or Google Cloud Platform. As this technology evolves, Strategy continually incorporates new services that allow for increased availability, security, or performance to ensure the latest architecture is available to our customers. At the core of the solution are Strategy Analytics and Mobility, a secure, scalable, and resilient business intelligence enterprise application platform.
• MCE also includes the elements needed to operate, access, and manage the intelligence architecture. Users are provisioned with their own dedicated intelligence architecture based on a reference architecture. Once provisioned, users can develop, tailor, and manage the application components to meet their respective needs. Based on this operating model, customers administer and control the Analytics and Mobility solution while Strategy maintains the supporting cloud-based infrastructure.

Rojongan awan

• As a Managed Cloud Enterprise service customer, you will receive “Cloud Application Support” (“Cloud Support”) in which our Cloud Support engineers will provide ongoing support over your MCE Service term to assist in maximizing the performance and agility—and minimizing the cost— of your Strategy Cloud Platform deployment.
• Cloud Support includes environment configuration (setting up customer accounts in a selected region and CIDR for VPC/VNETs/Subnets), enterprise data warehouse integration (including modifying the Strategy configuration for data warehouse connections and opening any connectivity for external data warehouses), authentication (SSO/OIDC), and application integration.
• Additionally, Standard Support for the Cloud Platform version of Strategy Products is provided with the licenses for such Products pursuant to your contract with Strategy and our Technical Support Policies and Procedures, except that all MCE customers are entitled to four Support Liaisons (as defined in the Technical Support Policies and Procedures). Strategy Cloud Elite Support is sold to MCE Service customers as an add-on offering to standard Cloud Support. A subscription to
• Cloud Elite Support provides MCE Service customers, among other benefits, with enhanced initial response times for P1 and P2 issues, four additional Support Liaisons (eight total), weekly case management meetings, and customizable system alerts. Strategy’s Cloud Support Offerings are detailed below in Appendix A.
• Hak Cipta © 2026 Stratégi. Sadaya hak disimpen.
• Lamun hiji produksi outage issue occurs, Strategy reserves the right to fix the issue on behalf of the customer without pre-authorization. If a support issue is logged and determined through the diagnosis that the Root Cause Analysis (RCA) indicates the stated issue is due to a customer-specific customization of the Strategy application, the Cloud Support team will provide the customer with available options to resolve the issue. These solutions may require the purchase of Strategy Professional Services for additional assistance, depending on the complexity of the issue.

Arsitéktur awan
Arsitéktur Awan anu ditawarkeun salaku bagian tina Layanan MCE mangrupikeun arsitéktur rujukan anu dioptimalkeun anu nyayogikeun desain sareng tata kelola data kelas perusahaan, sareng diwangun ku (a) komponén Arsitéktur Awan anu dipikabutuh pikeun ngajalankeun lingkungan SaaS anjeun, dikonpigurasi ngalangkungan Arsitektur Instance Tunggal, atanapi Arsitéktur MCE High-Availability (HA) diwangun sacara rinci di handap, sareng (b) Komponén Awan sareng Dukungan Lingkungan anu dibutuhkeun pikeun ngadukung jasa arsitéktur MCE anu suksés.

Infrastruktur awan
Our MCE Service offers a single-tenant platform architecture built based on industry, best practices for security, compliance, and availability. All offerings are fully managed cloud environments with 24/7 availability and separate metadata servers, load balancers, firewalls, data egress, and other services to ensure ease of use. This cloud infrastructure (“Additional SaaS Components”) is available in several configurations, as described below:

1. Infrastruktur awan anu disayogikeun sareng Cloud Architecture - Lingkungan operasi Tier 1 (ditunjuk dina pesenan salaku "Platform Awan pikeun AWS-Tier 1-MCE" atanapi "Platform Awan pikeun Azure-Tier 1-MCE" atanapi "Platform Awan pikeun GCP - Tier 1 - MCE") ngawengku komponén ieu:
   • hiji (1) conto produksi kalawan nepi ka 256 GB RAM;
   • hiji (1) conto non-produksi kalawan nepi ka 128 GB RAM; jeung
   • hiji (1) conto Windows non-produksi kalawan up 32 GB RAM
2. The cloud infrastructure provided with the Cloud Architecture – Tier 2 operating environment (designated on an order as “Cloud Platform for AWS-Tier 2-MCE” or “Cloud Platform for Azure-Tier 2-MCE” or “Cloud Platform for GCP – Tier 2
   • MCE") ngawengku komponén ieu:
   • dua (2) instansi produksi (HA) kalawan up 512 GB RAM unggal;
   • hiji (1) conto non-produksi kalawan nepi ka 256 GB RAM; jeung
   • hiji (1) conto Windows non-produksi kalawan up 32 GB RAM.
3. The cloud infrastructure provided with the Cloud Architecture – Tier 3 operating environment (designated on an order as “Cloud Platform for AWS-Tier 3-MCE” or “Cloud Platform for Azure-Tier 3-MCE” or “Cloud Platform for GCP – Tier 3 MCE”) includes the following components:
   •  dua (2) instansi produksi (HA) kalawan nepi ka 1 TB RAM unggal;
   • hiji (1) conto non-produksi kalawan nepi ka 512 GB RAM; jeung
   • hiji (1) conto non-produksi kalawan nepi ka 256 GB RAM; jeung
   •  dua (2) instansi Windows non-produksi kalawan up 64 GB RAM unggal.
4.  Infrastruktur awan anu disayogikeun sareng Cloud Architecture - Lingkungan operasi Tier 4 (ditunjuk dina pesenan salaku "Platform Awan pikeun AWS-Tier 4-MCE" atanapi "Platform Awan pikeun Azure-Tier 4-MCE" atanapi "Platform Awan pikeun GCP - Tier 4 - MCE") ngawengku komponén ieu:
   •  dua (2) instansi produksi (HA) kalawan nepi ka 2 TB RAM unggal;
   • hiji (1) conto non-produksi kalayan nepi ka 1 TB RAM; jeung
   • hiji (1) conto non-produksi kalawan nepi ka 512 GB RAM; jeung
   •  dua (2) instansi Windows non-produksi kalawan up 64 GB RAM unggal.
5. Arsitéktur Awan - Panawaran standar (ditunjuk dina pesenan salaku "Arsitéktur Awan - AWS" atanapi "Arsitéktur Awan - Azure) kalebet komponén ieu:
   • hiji (1) titik produksi kalawan nepi ka 512 GB RAM;
   •  hiji (1) titik ngembangkeun non-produksi kalawan nepi ka 64 GB RAM; jeung
   • hiji (1) titik utiliti non-produksi kalawan nepi ka 32 GB RAM.
6. Additional nodes are also available to purchase through the execution of an order as an add-on to this offering. Each additional node purchased is for use in either production or non-production environments and includes up to 512 GB RAM. A customer may purchase additional nodes to create a HA production instance (inclusive of a high-performance file sistem) atawa pikeun dipaké salaku misah, lingkungan mandiri pikeun jaminan kualitas atawa ngembangkeun.
7. The Cloud Architecture – Small offering (designated on an order as “Cloud Architecture – AWS Small” or “Cloud Architecture – Azure Small”) is available for purchase by certain small to medium-sized customers with less complex requirements and includes the following components:
   •  hiji (1) titik produksi kalawan nepi ka 128 GB RAM; jeung
   • hiji (1) titik utiliti non-produksi kalawan nepi ka 16 GB RAM.
8. Awan Arsitéktur - Panawaran standar GCP (ditunjuk dina urutan salaku "Arsitéktur Awan - GCP") kalebet komponén ieu:
   • hiji (1) titik kalawan nepi ka 640 GB RAM; jeung
   •  hiji (1) titik utiliti non-produksi kalawan nepi ka 32 GB RAM.
9. Additional GCP nodes are also available to purchase through the execution of an order as an add-on to this offering. Each additional node purchased includes up to 640 GB RAM. A customer may purchase additional nodes to create a HA production instance (inclusive of a high-performance file sistem) atawa pikeun dipaké salaku misah, lingkungan mandiri pikeun jaminan kualitas atawa ngembangkeun.
10. H. The Cloud Architecture - GCP Small kurban (ditunjuk dina urutan salaku "Cloud Architecture - GCP Small") sadia pikeun dibeuli ku konsumén leutik nepi ka sedeng-ukuran tangtu kalawan sarat kirang kompleks tur ngawengku komponén handap:
    • hiji (1) titik kalawan nepi ka 128 GB RAM; jeung
    • hiji (1) titik utiliti non-produksi kalawan nepi ka 16 GB RAM.

Panawaran ieu dicandak atas nama anjeun ti Microsoft Azure, Amazon Web Services, or Google Cloud Platform to host the Strategy Cloud Platform in an MCE and will be operated out of a mutually determined data center location. As part of these additional SaaS components, we will also provide you with Cloud Environment Support for your instance-based deployments and container-based deployments, as further described in this Guide, which includes support of your Strategy Cloud Platform  managed by Strategy experts in the MCE. Such support also includes 24/7/365 system monitoring and alerting, daily backups for streamlined disaster recovery, updates and quarterly system reviews, sarta cék minuhan taunan tur certifications kaamanan. Salaku tambahan, sadaya palanggan MCE bakal nampi dugi ka 1 TB per bulan kaluaran data tanpa biaya tambahan. Salaku bagian tina MCE layanan quarterly ulangview, we will advise you if your monthly data egress usage is close to or exceeds 1 TB for each MCE environment. Environments showing consistent high usage may be subject to overage charges or tier adjustments.

Arsitéktur MCE

Customers who purchase either the AWS, Azure, or GCP Cloud Architecture – Standard or Cloud Architecture – Tier 1 offering of Strategy’s MCE Architecture will receive one Production instance, one non-Production instance, and one Windows instance from either Microsoft Azure or Amazon Web Services or GCP. Each instance consists of a single server for Strategy Intelligence Server, Web, Library, Mobile, and Collaboration. There is also a database for the Strategy metadata, statistics, insights, and collaboration services. The MCE Architecture is built to scale to thousands of end users. Deployments post June 2025 leverage container-based architecture. Some of the benefits of the two are highlighted below:

Kategori	Container-Based Deployment	Instance-Based Deployment
Provisioning & Security	New provisioning console with MFA for secure, streamlined access and management.	Traditional provisioning with no MFA options for customers.
Pangropéa & Apdet	Monthly updates combined with maintenance — fewer events and shorter downtime.	Separate maintenance and update cycles — more frequent events and longer downtime.
Pamulihan Musibah	Enhanced DR with shorter targets: RTO ~4 hours / RPO ~4 hours, enabling faster recovery.	Longer recovery targets: RTO ~6 hours / RPO ~24 hours.
Skalabilitas	Horizontal scaling enables seamless capacity expansion, with	Primarily vertical scaling, typically requiring downtime.

	vertical scaling requiring minimal downtime.
Fleksibilitas Operasional	Rolling updates and restarts support configuration changes (License Key, SSO, etc.) with minimal downtime.	Many configuration changes require longer planned downtime.

High-kasadiaan MCE Arsitéktur
Strategy’s High-Availability MCE Architecture consists of a HA Cloud Architecture spanned across multiple Availability Zones. Strategy Metadata database is also HA through a multi-Availability Zone architecture offered by cloud service providers. The High-Availability MCE Architecture is included in the Cloud Architecture Tier 2, Tier 3, and Tier 4 offerings. MCE customers may move to the next available Tier if additional non-production instances are required, listed under the Cloud Architecture section.

Lingkungan Awan

As part of the Cloud Architecture, Strategy will provide Cloud Environment Support to you by maintaining your environments for the total number of instances purchased as part of an MCE Service subscription, including the following:

• Kasadiaan Service
  Service availability for both production and non-production instances is 24/7 by default. However, non-production instances may also be set to a minimum of 12/5 (aligned to the customer’s local time zone). These parameters can be adjusted based on mutual agreement.
• Analisis Panyabab Akar (RCA)
  Pikeun produksi outages, an RCA can be requested by the customer. Customers will receive the RCA report within ten (10) business days of the request. Cloud Support will cover all aspects regarding the diagnosis of the RCA. It may also cover product defects, security updates, operating system updates, and changes. As noted, if an RCA determines an issue to be created by a customer-specific customization, Strategy will provide options outside of Cloud Support, such as Professional Services engagements, to remedy the issue.
• Hotline Rojongan Awan 24/7
  Pikeun Produksi conto outages where system restoration is paramount, a global cloud team is mobilized for prompt resolution. The Strategy Cloud team functions around the clock to support customers and maintain service SLAs.
• 24/7 pangimeutan sarta alerting
  Key system parameters are monitored for all production and non-production instances. Strategy has alerts on CPU utilization, RAM utilization, disk space, application-specific performance counters, VPN Tunnel, and ODBC warehouse sources monitoring. As part of Strategy’s Cloud Elite Support Offering, customers are eligible to receive system alert notifications.
• Cadangan
  Daily backups are performed for all customer systems, including system state and metadata. By default, MCE customers will have a thirty (30) day backup retention period, and a monthly backup archive for the preceding eleven (11) months. All backups are inclusive of metadata, cubes, caches, images, and plugins. Punten hubungi Eksekutif Akun anjeun pikeun perkiraan biaya tambahan upami anjeun gaduh syarat cadangan tambahan.
• Platform Analytics
  Strategy Platform Analytics is set up for all Strategy customers on MCE and maintained to allow for instant access to system performance metrics. Strategy will monitor the MCE Service-based data repository and/or cube memory requirement of the Platform Analytics database. In the event the space availability is less than 20% of the allocated storage, after receiving the customer’s consent, Strategy will purge older data from the MCE Service-based Platform Analytics database in 30-day increments until the disk availability is below the 80% capacity threshold. The amount of data that the customer chooses to keep may have a corresponding cost to the customer. Contact your Account team for a cost estimate to modify the MCE Service, including increases to the data repository and/or cube memory requirements.

Pangropéa

Maintenance windows are scheduled monthly to allow for third-party security updates to be applied to the MCE platform. During these scheduled interruptions, the MCE systems may be unable to transmit and receive data through the provided services. Customers should plan to create a process that includes the pause and restart of applications, rescheduling subscriptions, and including, but not limited to, related data load routines. When it is necessary to execute emergency maintenance procedures, Strategy will notify customer-specific support liaisons via email as early as possible—identifying the nature of the emergency and the planned date and time of execution. Customers will normally receive a minimum of two weeks’ advance notification for planned maintenance windows. However, if emergency maintenance work is required, we will use commercially reasonable efforts to give 24-to 48-hour notice before applying a remedy. MCE customers are required to adhere to their monthly maintenance window. If the assigned window is not suitable, please contact your Cloud Technical Account Manager (TAM).

Service triwulanan Reviews
The assigned designated Technical Account Manager (TAM) for your MCE will conduct the Quarterly Service Reviews (QSR) with the business and technical contacts on a quarterly cadence. This may include an overview sumberdaya sistem jeung saran dumasar kana tren observasi.

Kasadiaan Infrastruktur

The MCE Service is architected to withstand the failure of an individual service to maintain availability. For HA environments, this is achieved by utilizing underlying application features and building on best practices. Strategy Cloud also utilizes the advantages tina Zona Kasadiaan ("AZ") dina AWS, Azure, sareng GCP.

Intra-Region Fail-Over (HA)
For Tier 2 and above, production environments are deployed across multiple Availability Zones. This provides physical separation of compute and data and allows the service to continue running if one AZ becomes unavailable.

Instance-based deployments
In the event of an AZ failure, the remaining Instance continues to run, and data remains intact (RDS and EFS are resilient across AZs). There is no data loss and no recovery downtime. Capacity may be temporarily reduced until the failed instance is replaced. Tier 1 will have an RPO (Recovery Point Objective) of 24 hours and an RTO (Recovery Time Objective) of 48 hours.

Container-based deployments
For container-based deployments in all Tiers, failover is automatic. If capacity is available in a third AZ, replacement workloads are started there. Some active sessions or jobs on the affected AZ may be interrupted, but services are restored automatically without manual intervention.

Inter-Region Disaster Recovery (DR)
Strategy’s MCE offering does not provide region failover in its standard offering. However, customers do have the option to purchase Inter-Region failover as an add-on to the standard offering at an additional cost. Strategy recommends having a
secondary data warehouse site available for Inter-Region failover when considering a disaster recovery purchase. Strategy provides the following options for Inter-region:

Instance-Based Deployments

• Hot-Cold: A failover environment is pre-provisioned in the secondary region but remains shut down until a disaster occurs in the primary region. Provides a targeted RPO of 24 hours and RTO of 6 hours.
• Hot-Warm: A failover environment is pre-provisioned in the secondary region and refreshed daily with metadata. The environment is shut down after each refresh. Provides a targeted RPO of 24 hours and RTO of 4 hours.

Container-Based Deployments

• Hot-Cold: A failover environment is provisioned in the secondary region only after a disaster occurs in the primary region. Provides a targeted RPO of 4 hours and RTO of 4 hours.
• Hot-Warm: A failover environment is provisioned in the secondary region upon disaster. Provides a targeted RPO of 30 minutes and RTO of 2 hours.

Apdet sarta upgrades

• Strategi komitmen pikeun nyayogikeun apdet pangénggalna sareng perbaikan kaamanan, janten sadayana palanggan diwajibkeun nyandak advantage of the fixes and new features. For each Product license, we will deliver to you every quarter for instance-based deployments and every month for container-based deployments at no charge and at your request, an update and/or upgrade as part of the Technical Support Services subscription. Major upgrades are completed in a free parallel environment for up to 30 days to allow for customer testing for instance-based deployments while it will be in place for container-based deployments. Updates may not include new separately marketed products. Customers requiring longer than 30 days to complete the upgrade should contact their Account Executive.
• Your TAM will work with you each quarter and/or month to schedule the updates. These updates are seamless and carry over all customizations in your Strategy environment. The customer is responsible for ensuring SDK Mobile apps are recompiled to comply with newer versions of Strategy. Customers are also encouraged to perform regression testing on the updated environment, along with data validation and testing other custom workflows.

Kalungguhan jeung Tanggung jawab

The RACI (Responsible, Accountable, Consulted, Informed) Table in Appendix B highlights the roles and responsibilities of customers and Strategy. Please note that some responsibility relies on cloud service providers and, therefore, Strategy will comply with Cloud providers’ Service Level Agreement for service availability.

Non-Migrated Strategy Components
Stated below are the Strategy components that will not be hosted in the cloud. Customers are highly encouraged to move away from legacy components and leverage newer and modern replacements of such tools:

• Strategy Narrowcast Server replaced with Distribution Services
•  Strategy Enterprise Manager replaced with Platform Analytics
• Legacy Office plugin (non-365 version)

The following items are supported only for connectivity to MCE. Strategy will not host them in the Cloud. These solutions may require additional assistance from Strategy Professional Services.

• IIS web server pikeun ngarojong MDX
• Kustomisasi henteu dina bentuk plugin

Jasa Distribusi

All Strategy Cloud customers are required to use their own SMTP server for delivery of email and history list subscriptions. File subscriptions are pushed to an Amazon S3 bucket, Azure BLOB Storage, or Google Cloud Storage, provided to the customer as part of the MCE infrastructure. Customers may pull file subscriptions from the storage locations provided during the onboarding process with their TAMs. Our Professional Services team is available to assist with any customizations that may be required to move File langganan ti Amazon S3, BLOB, atawa Cloud Storage ka lokasi nu dipikahoyong.

MCE Migrasi Lisénsi
Two additional licenses are provided for Cloud operations and maintenance. These accounts are the ‘mstr’ and ‘Axx-administrator’ or ‘Cxx-administrator’ or ‘Gxx-administrator’. mstr user should never be deleted.

Kamampuh AI

• The “AI Power User,” “AI Consumer User,” “AI Architect User,” “Strategy AI,” and “Strategy AI User” SKUs provide artificial intelligence capabilities as a part of your MCE Service (“AI Capabilities”).
• AI Capabilities are designed to accommodate various user roles, and provide AI-assisted data exploration, automated dashboard design processes, SQL generation tools, and ML-based visualization methods. The AI Capabilities within the framework of the Strategy analytics platform augment the platform’s data processing and presentation capabilities. The use of AI Capabilities may have limitations which impact the effectiveness, quality and/or accuracy of output from your MCE Service and should not replace human decision-making.
• You remain responsible for judgments, decisions, and actions you make or take based on the output of your MCE Service. You must use our AI capabilities only for the intended purpose set forth in this Guide and in the Strategy AI Security Whitepaper, available here: Strategy AI Security Whitepaper. To the extent your use of our AI offerings could potentially be classified as high risk under the EU AI Act or other applicable laws and regulations governing AI, such use is undertaken solely at your own risk and you must comply with all applicable laws and regulations governing its use and Strategy has no responsibility or liability for any loss, damage, claim, cost, or other consequence arising from or related to such use.
• Notwithstanding anything to the contrary, we may provide AI Capabilities to you from an environment that is different from the operating environment specified on your MCE Service order. You may not perform any penetration testing on the artificial intelligence service powering the AI Capabilities. Consumption-Based Licensing and Auto-Replenishment of the Strategy AI SK
• For each Strategy AI SKU quantity you license, you may consume up to twenty thousand (20,000) Questions (as defined below) for a period of up to twelve (12) months beginning on the order effective date and, in the case of a replenishment, from the beginning of the replenishment effective date (each period, a “Use Period”). Unconsumed Questions are automatically forfeited at the earlier of (a) the end of the Use Period, or (b) termination or expiry of the MCE Service term, and do not carry over to any subsequent Use Periods. Upon the earlier of the expiration of the Use Period or the full consumption of 20,000 Questions, we will automatically replenish your right to consume an additional 20,000 Questions for each licensed Strategy AI SKU quantity for a subsequent Use Period, each at the then current list price for such Strategy, unless you provide written notice to us that you desire not to auto-replenish (a) at least ninety (90) days before the expiration of the then current Use Period, or (b) before 18,000 Questions have been consumed, whichever occurs first. Strategy AI is otherwise non-cancelable by you and non-refundable.
• • For the avoidance of doubt, the foregoing does not apply to the licensing of the other AI Capability SKUs, which are licensed on a named user basis, with no limit on the number of questions. Customers purchasing the Strategy AI SKU will have access to Platform Analytics, which will include your usage in its reporting.
• One “Question” is defined as any input action taken while using the Strategy AI SKU. Below are examples tina Patarosan:
  • Jawaban Otomatis (sababaraha pilihan konsumsi):
  • One action submitted to Strategy’s Auto chatbot that returns a response constitutes consumption of one Question.
  • One click on auto-populated suggestions below Strategy’s Auto chatbot input box constitutes consumption of one Question.
  • sagala pilihan saterusna (s) tina analisis data dianjurkeun constitutes konsumsi hiji Patarosan tambahan.
• SQL otomatis:
  • One action submitted to Strategy’s Auto chatbot that returns a response constitutes consumption of one Question.
• Dashboard Otomatis (sababaraha pilihan konsumsi):
  • One action submitted to Strategy’s Auto chatbot that returns a response constitutes consumption of one Question.
  • One click on auto-populated suggestions below the Strategy’s Auto chatbot input box constitutes consumption of one Question.
  •  Any subsequent selection(s) of the recommended data analysis constitutes consumption of an additional Question.

Agent Activation
For configurations that include any combination of “AI Power User,” “AI Consumer User,” or “AI Architect User,” customers may request additional advisory assistance related to getting started with their Agentic features (Agent Activation Advisory). Agent Activation Advisory assistance can be requested only once and is limited to the following 2 Agents, as detailed below:

•   1 Structured Agent includes: 2 datasets, 15 attributes per dataset, 15 metrics per dataset, 5 derived metrics, 1 language, and up to 5M rows per dataset.
• 1 Unstructured Agent includes: up to 3 PDF/Doc files with up to 250 pages per document.

If additional advisory services are needed, Strategy will provide options outside of Cloud Support, such as Professional Services engagements.

Kaamanan

Rupa-rupa alat kaamanan dianggo pikeun ngalakukeun tés penetrasi sareng remediasi, logging acara sistem, sareng manajemén kerentanan. Layanan MCE ngajaga sikep kaamanan anu luhur saluyu sareng standar kaamanan ieu:
Kontrol Organisasi Layanan (SSAE-18)

• SSAE-18 nyaéta standar auditing organisasi jasa anu dijaga ku AICPA. Éta ngaevaluasi Kontrol Organisasi Layanan ngeunaan kaamanan, kasadiaan, sareng ngolah integritas sistem sareng karusiahan sareng privasi inpormasi anu diolah ku sistem. Layanan MCE kami ngajaga laporan SOC2 Type 2.
• Asuransi Kaséhatan Portability and Accountability Act (HIPAA)
• Controls designed to protect health information
• .Payment Card Industry Data Security Standards (PCI DSS)
• Standar Kaamanan Data Industri Kartu Pembayaran (PCI DSS) mangrupikeun standar kaamanan inpormasi proprietary pikeun organisasi anu nanganan inpormasi anu gaduh kartu. MCE ngajaga SAQ-D pikeun Panyadia Ladénan.
• Organisasi Internasional pikeun Standardisasi (ISO 27001-2)
• International Organization for Standardization (ISO 27001-2) mangrupikeun standar manajemén kaamanan anu netepkeun prakték pangurus kaamanan pangsaéna sareng kontrol kaamanan komprehensif nuturkeun pedoman prakték pangsaéna ISO 27002.

MCE Kaamanan Scans

Strategi bakal ngalaksanakeun ulang kaamananview on all custom components provided by the customers, such as plugins, drivers, etc. Customer is responsible for the remediation of all security findings.

Awan Shared Services komponén
Salaku bagian tina arsitéktur platform Layanan MCE sareng ngadukung Lingkungan Awan, kami ngalebetkeun solusi pihak katilu pikeun ngabantosan manajemén, panyebaran, sareng kaamanan infrastruktur, sareng pikeun ngarengsekeun tugas operasional. Ieu kalebet solusi manajemén sareng réspon deteksi, solusi manajemén sikep kaamanan awan, ngawaskeun aplikasi / infrastruktur, ngageterkeun sareng solusi manajemén panggero, sareng alur kerja sareng alat integrasi kontinyu.

Kasadiaan Service
MCE nawiskeun perjanjian tingkat jasa 99.9% pikeun lingkungan produksi HA sareng tingkat jasa 99% kanggo lingkungan produksi non-HA tunggal. Kasadiaan diitung per bulan kalénder saperti kieu:

Harti Service
“Total Minutes”: the total number of minutes in a calendar month. “Production Instance”: an MCE Intelligence Architecture that users are running in production, in support of an operational business process.

“Unavailability”: for each Production Instance, the total number of minutes in a calendar month during which (1) the Production Instance(s) has no external connectivity; (2) the Production Instance(s) has external connectivity but is unable to process requests (i.e., has attached volumes that perform zero read- write IO, with pending IO in the queue); or (3) all connection requests made by any component of the Production Instance(s) fail for at least five consecutive minutes. “Unavailability” does not include minutes when the MCE is unavailable due to issues related to applications built on the Strategy software platform, including project, report, and document issues; migration problems related to user design; ETL application problems; improper database logical design and code issues; downtime related to scheduled maintenance; downtime experienced as a result of user activity; general internet unavailability; and other factors out of Strategy’s reasonable control.

"Total Henteu Kasadiaan": agrégat henteu sayogi dina sadaya Instansi Produksi.
Kanggo sasih kalénder parsial dimana konsumén ngalanggan MCE, kasadiaan bakal diitung dumasar kana sakabéh bulan kalénder, sanés ngan ukur porsi anu aranjeunna ngalanggan.

Pangobatan Service
Upami standar kasadiaan 99.9% (pikeun Instan Produksi HA) sareng 99% (pikeun Instance Produksi non-HA) henteu kapendak dina sasih kalénder anu dipasihkeun, konsumén tiasa janten hak pikeun Kredit Jasa, dumasar kana definisi di handap ieu. Unggal Kredit Jasa bakal diitung salaku persentage of the total fees paid by customers for the MCE Service, managed by Strategy within the calendar month that a Service Credit has been accrued. This is the exclusive remedy available to customers in the event Strategy fails to comply with the service level requirements set forth in the availability designed in the Service Availability section.

Kredit jasa
Contoh Produksi HA:

• Availability less than 99.9% but equal to or greater than 99.84%: 1% Service Credit
• Availability less than 99.84% but equal to or greater than 99.74%: 3% Service Credit
• Availability less than 99.74% but equal to or greater than 95.03%: 5% Service Credit
• Availability less than 95.03%: 7% Service Credit

Contoh Produksi Non-HA:

• Availability less than 99% but equal to or greater than 98.84%: 1% Service Credit
• Availability less than 98.84% but equal to or greater than 98.74%: 3% Service Credit
• Availability less than 98.74% but equal to or greater than 94.03%: 5% Service Credit
• Availability less than 94.03%: 7% Service Credit

Prosedur Kredit Service

• To receive a Service Credit, customers must submit a Strategy case on or before the 15th day of the calendar month following the calendar month in which the Service Credit allegedly accrues that includes the following information: (a) the words “SLA Credit Request” in the “Case Summary/ Error Message” field; (b) a detailed description of the event(s) that resulted in unavailability; (c) the dates, times, and duration of the unavailability; (d) the affected system or component ID(s) provided to customers by Strategy during onboarding and Intelligence Architecture delivery activities; and (e) a detailed description of the actions taken by users to resolve the unavailability.
• Once Strategy receives this claim, Strategy will evaluate the information provided and any other information relevant to determining the cause of the Unavailability (including, for example, information regarding the availability performance of the Intelligence Architecture, third-party software or services, dependencies on customer-hosted or subscribed software or services, operating system, and software components of the MCE). Thereafter, Strategy will determine in good faith whether a Service Credit has accrued and will notify customers of its decision. If Strategy determines that a Service Credit has accrued, then at its discretion, it will either (1) apply the Service Credit to the next MCE Service invoice sent or (2) extend the MCE Service Term for a period commensurate with the Service Credit amount. Customers may not offset any fees owed to Strategy with Service Credits.

Pangaluaran

In the context of Strategy MCE services delivered via a SaaS model, the following are considered exclusions for service as it concerns all matters of impacts to availability:

1. Scheduled Maintenance: Service interruptions during scheduled maintenance, announced in advance, are excluded from the SLA.
2. Customer Configurations: Service issues caused by customer actions, such as misconfigurations or excessive API requests, are not covered. Issues related to applications built on the Strategy software platform, including project, report, and document issues; migration problems related to user design; downtime experienced as a result of user activity.
3. ETL Application: Outagdisababkeun ku degradasi atanapi kagagalan prosés ETL dina aplikasi.
4. Database Issues and Configuration: Improper database logical design and code issues.
5. Hyper scaler or other Third-party Services: Downtime related to third-party services or dependencies outside control is excluded.
6. Force Majeure: Events beyond control of Strategy, such as natural disasters or government actions, do not qualify for SLA coverage.
7. Unauthorized Access: Issues not originated by Strategy like unauthorized access or credential compromised
8. Customer-Based Migration Issues: Migration problems and outages patali jeung desain customer atawa pamaké.
9. SSO or other Custom Security Configuration or Policies: Implementation and management of custom security policies and compliance measures outside the pre-configured, standard security settings are not included.
10.  Network Connectivity Issues: Issues related to the customer’s internal network or internet connectivity, including VPN configurations and local firewall settings, fall under the customer’s responsibility.

These exclusions ensure a clear boundary of responsibilities and help manage expectations for the scope and limits of Strategy MCE services within a SaaS delivery model.

Sarat Lumaku pikeun Ngolah Data Pribadi
This section will apply only to the extent there is no other executed agreement in place regarding the same subject between Strategy and the customer (“Customer”), including any order(s) and/or a master agreement between the customer and Strategy (collectively, the “Governing Agreement”), and shall be considered a Data Processing Addendum (DPA). Except as amended by this DPA, the Governing Agreement will remain in full force and effect.

Watesan

• “Customer Group” means Customer and any affiliate, subsidiary, subsidiary undertaking and holding company of Customer (acting as a Controller) accessing or using the MCE Service on Customer’s behalf or through Customer’s systems or any other third party who is permitted to use the MCE Service pursuant to the Governing Agreement between Customer and Strategy, but who has not signed its own Order Form with Strategy.
• "Kerangka Privasi Data" hartosna, sakumaha relevan, (i) Kerangka Privasi Data EU-AS sakumaha anu dikaluarkeun ku Departemen Perdagangan AS sareng disatujuan ku Komisi Éropa pikeun mastikeun tingkat panyalindungan anu nyukupan pikeun Data Pribadi pikeun kaperluan Pasal 45 GDPR; (ii) Ekstensi Inggris kana Kerangka Privasi Data EU-AS disatujuan ku otoritas kompeten Britania Raya salaku mastikeun tingkat panyalindungan anu nyukupan pikeun Data Pribadi pikeun kaperluan Pasal 45 UK GDPR; jeung (iii) Kerangka Privasi Data Swiss-AS sakumaha diadministrasi ku Departemen Perdagangan AS jeung disatujuan ku Administrasi Federal Swiss salaku mastikeun hiji tingkat nyukupan panyalindungan pikeun Data Pribadi keur kaperluan hukum panyalindungan data Swiss lumaku, dina unggal hal saperti dina gaya, dirobah, konsolidasi, ulang enacted atawa diganti ti jaman ka jaman.
• “EU/UK Privacy Laws” means, as applicable: (a) the General Data Protection Regulation 2016/679 (the “GDPR”); (b) the Privacy and Electronic Communications Directive 2002/58/EC; (c) the UK Data Protection Act 2018, the UK General Data Protection Regulation as defined by the UK Data Protection Act 2018 as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 (together with the UK Data Protection Act 2018, the “UK GDPR”), and the Privacy and Electronic Communications Regulations 2003; and (d) any relevant law, directive, order, rule, regulation or other binding instrument which implements any of the above, in each case, as applicable and in force from time to time, and as amended, consolidated, re-enacted or replaced from time to time.
• “Personal Data” means any information that Strategy processes on behalf of Customer to provide the Services that is defined as “personal data” or “personal information” under any Privacy Law. “Privacy Laws” means, as applicable, EU/UK Privacy Laws, US Privacy Laws, and any similar law of any other jurisdiction which relates to data protection, privacy, or the use of Personal Data, in each case, as applicable and in force from time to time, and as amended, consolidated, re-enacted or replaced from time to time.
• “Security Incident” means the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, any Personal Data. For the avoidance of doubt, an unsuccessful attempt that does not result in the unauthorized access to Personal Data or to any of Strategy’s or  Strategy’s Sub-Processors’ equipment or facilities storing Personal Data, including, without limitation, pings and other broadcast attacks on firewalls or edge servers, port scans, unsuccessful logon attempts, denial of service attacks, packet sniffing (or other unauthorized access to traffic data that does not result in access beyond headers), or similar incidents shall not be considered a Security Incident. “Sub-Processor” means any third party appointed by Strategy to process personal data.
• “Third Country” means any country or territory outside of the scope of the data protection laws of the European Economic Area or the UK, as relevant, that has not been approved as providing adequate protection for Personal Data by the
• relevant competent authority from time to time.
  “US Privacy Laws” means, as applicable, the California Consumer Privacy Act, Colorado Privacy Act, Connecticut Data Privacy Act, Delaware Personal Data Privacy Act, Florida Digital Bill of Rights, Indiana Consumer Data Protection Act, Iowa Consumer Data Protection Act, Montana Consumer Data Privacy Act, Oregon Consumer Privacy Act, Tennessee Information Protection Act, Texas Data Privacy and Security Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act, and any similar law of any other state related to the processing of Personal Data.

Ngolah Data

As a Processor, Strategy will process the Personal Data that is uploaded or transferred to the MCE Service as instructed by Customer or provided by Customer as Controller in accordance with Customer’s documented instructions. Customer authorizes Strategy, on its own behalf and on behalf of the other members of its Customer Group, to process Personal Data during the term of this DPA as a Processor for the purpose set out in the table below.

Data Pribadi anu aya hubunganana sareng Layanan MCE

Data Pribadi anu aya hubunganana sareng Layanan MCE
Materi ngolah	Storage of data, including, without limitation Personal Data, provided by Customer for its business purpose
Lilana ngolah	Jangka Waktu Layanan MCE sareng 90 dinten saatos béakna istilah sapertos kitu
Sifat ngolah	Panyimpenan, cadangan, pamulihan, sareng ngolah Data Pribadi anu aya hubunganana sareng Layanan MCE.
Tujuan ngolah	Penyediaan Layanan MCE

Jenis data pribadi	Data Pribadi anu diunggah atanapi ditransfer pikeun diolah ngaliwatan Layanan MCE ku Pelanggan
Kategori subjék data	Employees or agents of the Customer and Customer’s customers, prospects, business partners, vendors, and those individuals who have been authorized to use the MCE Service by the Customer

Strategy may aggregate and/or anonymize Personal Data such that it no longer constitutes Personal Data under Privacy Laws and process such data for its own purposes. To the extent Strategy receives de-identified data (as such term is defined under applicable US Privacy Laws) from Customer, Strategy shall:

1.  take commercially reasonable measures to ensure that the data cannot be associated with an identified or identifiable individual;
2.  publicly commit to maintain and use the data only in a de-identified form and not attempt to re-identify the data; and
3. otherwise comply with applicable US Privacy Laws with respect to such de-identified data. Customer will take all measures possible to avoid transferring or providing us with any access to any Personal Data to the extent possible while continuing to use the MCE Service.

In processing Personal Data under the Agreement, Strategy will:

1. only process Personal Data on documented instructions from Customer which the Parties agree that this DPA is Customer’s complete and final documented instruction to Strategy in relation to Personal Data (which the parties agree are reflected in full in this DPA), for the limited and specific purpose described in the table above, and at all times in compliance with Privacy Laws, unless required to process such Personal Data by applicable law to which Strategy is subject; in such a case, Strategy shall inform Customer of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest;
2. ngabéjaan Palanggan tanpa reureuh undue lamun eta: (i) ngajadikeun hiji tekad yén éta bisa euweuh minuhan kawajiban na dina lumaku Hukum Privasi AS atawa (ii) percaya yén parentah Palanggan, infringes Hukum Privasi lumaku;
3. Sajauh anu dibutuhkeun ku Undang-undang Privasi, sareng ku bewara tinulis anu wajar yén Palanggan yakin yén Stratégi ngagunakeun Data Pribadi ngalanggar Undang-undang Privasi atanapi DPA ieu, masihan Palanggan hak pikeun nyandak léngkah-léngkah anu wajar sareng luyu pikeun ngabantosan yén Stratégi ngagunakeun Data Pribadi dina cara anu konsisten sareng kawajiban Pelanggan dina Undang-undang Privasi, sareng ngeureunkeun sareng ngalereskeun sagala pamakean Data Pribadi anu henteu diidinan; jeung
4. merlukeun yén unggal pagawe atawa jalma séjén ngolah Data Pribadi tunduk kana hiji tugas luyu ngeunaan karusiahan nu patali jeung Data Pribadi misalna.
5.  Sajauh anu diperyogikeun ku Undang-undang Privasi anu berlaku, Strategi moal:
   1. ngajual Data Pribadi atanapi ngabagi Data Pribadi pikeun tujuan paripolah paripolah lintas konteks;
   2.  nahan, ngagunakeun, atanapi nyingkab Data Pribadi di luar hubungan bisnis langsung antara Stratégi sareng Pelanggan sareng pikeun tujuan naon waé sanés pikeun tujuan khusus pikeun ngalaksanakeun Jasa; jeung
   3. ngagabungkeun Data Pribadi anu ditampi ti, atanapi atas nama, Palanggan sareng Data Pribadi anu tiasa dikumpulkeun tina interaksi misah Stratégi sareng individu anu aya hubunganana sareng Data Pribadi atanapi tina sumber anu sanés, kecuali pikeun ngalaksanakeun tujuan bisnis atanapi sakumaha anu diijinkeun ku Undang-undang Privasi.

Kawajiban Palanggan

Customer shall comply with all Privacy Laws in providing Personal Data to Strategy in connection with the Services. Customer represents and warrants that:

1. the Privacy Laws applicable to Customer do not prevent Strategy from fulfilling the instructions received from Customer and performing Strategy’s obligations under this DPA;
2.  all Personal Data was collected and at all times processed and maintained by or on behalf of Customer in compliance with all Privacy Laws, including with respect to any obligations to provide notice to and/or obtain consent from individuals; and
3.  Customer has a lawful basis for disclosing the Personal Data to Strategy and enabling Strategy to process the Personal Data as set out in this DPA. Customer shall notify Strategy without undue delay if Customer makes a determination that the processing of Personal Data under the Agreement does not or will not comply with Privacy Laws, in which case, Strategy shall not be required to continue processing such Personal Data.

Sub-Ngolah
To the extent Strategy engages any Sub-Processors to process Personal Data on its behalf:

1.  Customer hereby grants Strategy general written authorization to engage the Sub-Processors set out on the Strategy’s websitus, ayeuna di: https://community.strategy.com/article/strategy-sub-processors (as such webalamat situs bisa dirobah atawa diganti ti jaman ka jaman), tunduk kana sarat tina bagian ieu.
2.  If Strategy appoints a new Sub-Processor or intends to make any changes concerning the addition or replacement of any Sub-Processor which will process Personal Data that Strategy is processing on behalf of Customer, Strategy shall update the websites set out in Section 5.4(a) above and inform Customer of such update via e-mail if the new or replacement Sub-Processor will process any Personal Data. If Customer fails to object to the appointment or replacement within thirty (30) days of its posting on reasonable and documented grounds related to the confidentiality or security of Personal Data or the subcontractor’s compliance with Privacy Laws, Strategy may proceed with the appointment or replacement. If Customer reasonably objects to a new Sub-Processor, Customer shall inform Strategy in writing within thirty (30) days following the update of the applicable Sub-Processor list and such objection shall describe Customer’s legitimate reasons for objection. Strategy shall have the right to cure any objection by, in its sole discretion, either choosing to (i) take any corrective steps requested by Customer in its objection (which steps will be deemed to resolve Customer’s objection) and proceed to use the Sub-Processor or (ii) suspend and/or terminate any product or service that would involve the use of the Sub-Processor.
3. Strategy shall engage Sub-Processors only pursuant to a written agreement that contains obligations on the subcontractor which are no less onerous on the relevant subcontractor than the obligations on Strategy under this DPA.
4.  In the event Strategy engages a Sub-Processor to carry out specific processing activities on behalf of Customer pursuant to EU/UK Privacy Laws, where that Sub-Processor fails to fulfil its obligations, Strategy shall remain fully liable under applicable EU/UK Privacy Laws to Customer for the performance of that Sub-Processor’s obligations.

Mindahkeun Data Pribadi

Customer acknowledges and agrees that Strategy may appoint an affiliate or third-party Sub-Processor to process the Personal Data in a Third Country, in which case, Strategy shall ensure that any Personal Data transferred to such affiliate or third-party shall be done so pursuant to a valid data transfer mechanism under EU/UK Privacy Laws, such as the Data Privacy Framework (if applicable) or the standard contractual clauses for the transfer of Personal Data to third countries.

Kaamanan Ngolah Data
Strategy shall, taking into account the state-of-the-art, the costs of implementation and the nature, scope, context and purpose of the processing, implement appropriate technical and organizational measures designed to provide a level of security appropriate to the risk. Customer may also elect to implement appropriate technical and organizational measures in relation to Customer Personal Data, directly from Strategy’s Sub-Processor. Such appropriate technical and organizational measures include:

1. Pseudonymization sareng enkripsi pikeun mastikeun tingkat kaamanan anu pas;
2. Ukuran pikeun mastikeun karusiahan, integritas, kasadiaan, sareng daya tahan sistem pangolahan sareng jasa anu disayogikeun ku Palanggan ka pihak katilu;
3. Ukuran pikeun ngawenangkeun Palanggan nyadangkeun sareng ngarsipkeun sacara saksama pikeun mulangkeun kasadiaan sareng aksés ka Data Pribadi Palanggan dina waktos anu pas upami aya kajadian fisik atanapi téknis; jeung
4. Prosés pikeun rutin nguji, meunteun, sareng ngevaluasi efektivitas ukuran téknis sareng organisasi anu dilaksanakeun ku Pelanggan.

Bewara Breach Kaamanan
To the extent required by Privacy Laws, Strategy shall without undue delay notify Customer of any Security Incident, with further information about the Security Incident provided in phases as more details become available. For the avoidance of doubt, Strategy’s obligation to report or respond to a Security Incident, including without limitation, under this section, is not and will not be construed as an acknowledgement by Strategy of any fault or liability of Strategy with respect to the Security Incident.

Inok
Kana pamundut wajar Palanggan, Stratégi wajib nyadiakeun keur Palanggan informasi sapertos nu diilikan salaku alesan diperlukeun pikeun demonstrate minuhan Stratégi urang jeung kawajiban na handapeun DPA ieu, sarta ngidinan pikeun sarta nyumbang kana audits ku cara méré réspon ditulis kana questionnaires jeung salinan dokumén relevan. Minangka alternatip pikeun pamariksaan anu dilakukeun ku Pelanggan, sajauh anu diijinkeun ku Undang-undang Privasi, Stratégi tiasa ngatur auditor anu mumpuni sareng mandiri pikeun ngalaksanakeun, kalayan biaya Pelanggan, penilaian kawijakan Strategi sareng ukuran téknis sareng organisasi pikeun ngadukung kawajibanna dina Undang-undang Privasi nganggo standar kontrol anu cocog sareng ditarima atanapi kerangka kerja sareng prosedur penilaian pikeun penilaian sapertos kitu, sareng bakal masihan laporan ngeunaan pamenta sapertos kitu. Sanaos di luhur, dina hal naon waé, Strategi henteu diperyogikeun pikeun masihan aksés Palanggan kana inpormasi, fasilitas, dokumén atanapi sistem dugi ka ngalakukeunana bakal nyababkeun Stratégi ngalanggar kawajiban karusiahan hutang ka konsumén sanés atanapi kawajiban hukumna.

Customer acknowledges and agrees that our rights to audit our Sub-Processors referred to in the Transfers of Personal Data section above will be subject to the terms we have in place with each such Sub-Processor and will likely involve: (i) using external auditors to verify the adequacy of security measures including the security of the physical data centers from which the Sub-Processor provides the Services; (ii) ISO 27001 standards or other such alternative standards that are substantially equivalent to ISO 27001; and (iii) the generation of an audit report (“Report”), which will be the Sub-Processor’s confidential information or otherwise be made available subject to a mutually agreed upon non-disclosure agreement covering the Report (“NDA”). Strategy may not be able to disclose such Report to Customer without permission from the Sub-Processor. At Customer’s reasonable written request during the exercise of its audit rights under the Independent Determination section below, Strategy will request the permission to provide Customer with a copy of such Report so that Customer can reasonably verify the Sub-Processor’s compliance with its security obligations, provided that Customer acknowledges that the Sub-Processor may require Customer to enter into an NDA with such Sub-Processor before releasing the same.

Tekad Mandiri
Customer jawab ulangviewing the information made available by Strategy and its Sub-Processor relating to data security and making an independent determination as to whether the MCE Service meets Customer’s requirements and legal obligations, as well as Customer’s obligations under this DPA.

Pitulung
To the extent required by Privacy Laws, and taking into account the nature of the processing, Strategy shall, in relation to the processing of Personal Data and to enable Customer to comply with its obligations which arise as a result thereof, provide reasonable assistance to Customer, through appropriate technical and organizational measures, in: responding to requests from individuals pursuant to their rights under Privacy Laws, including by providing, deleting, or correcting the relevant Personal Data, or by enabling the Customer to do the same, insofar as this is possible;

1. responding to requests from individuals pursuant to their rights under Privacy Laws, including by providing, deleting, or correcting the relevant Personal Data, or by enabling the Customer to do the same, insofar as this is possible;
2. ngalaksanakeun prosedur sareng prakték kaamanan anu wajar anu luyu sareng sifat Data Pribadi pikeun ngajagi Data Pribadi tina aksés anu teu sah atanapi haram, karusakan, pamakean, modifikasi, atanapi panyingkepan;
3. ngawartosan otoritas kompeten relevan sareng / atanapi individu anu kapangaruhan ngeunaan Kajadian Kaamanan;
4. ngalaksanakeun penilaian dampak panyalindungan data sareng, upami diperyogikeun, konsultasi sateuacanna sareng otoritas kompeten anu relevan; jeung
5. asup kana DPA ieu.

Balik atawa Hapus Data Palanggan
Due to the nature of the MCE Service, Strategy’s Sub-Processor provides Customer with controls that Customer may use to retrieve Customer Data in the format in which it was stored as part of the MCE Service or delete Customer Data. Up to the termination of the Governing Agreement between Customer and MicroStrategy, Customer will continue to have the ability to retrieve or delete Customer Data in accordance with this section For 90 days following that date, Customer may retrieve or delete any remaining Customer Data from the MCE Service, subject to the terms and conditions set out in the Governing Agreement, unless (i) it is prohibited by law or the order of a governmental or regulatory body, (ii) it could subject MicroStrategy or its Sub-Processors to liability, or (iii) Customer has not paid all amounts due under the Governing Agreement. No later than the end of this 90-day period, Customer will close all MicroStrategy accounts. MicroStrategy will delete Customer Data when requested by Customer through the MCE Service controls provided for this purpose.

Appendix A - Panawaran Rojongan Awan

Support Detail	Rojongan awan	Rojongan Awan Elite
Ditunjuk Manajer Akun Téknis Awan	Sumuhun	Sumuhun
Jumlah Liaisons Rojongan ditunjuk	4	8
Pas Atikan Arsiték	0	8
Waktu réspon awal pikeun masalah P1 sareng P2*	P1 < 2 jam P2 < 2 jam	P1 < 15 menit P2 < 1 jam
P1 sareng P2 ngaluarkeun apdet	Salaku robah status atawa sapopoé	P1 every 1 hour P2 as statuschanges or twice aday
Rapat manajemén kasus	No	Mingguan
Bewara waspada sistem	No	Sumuhun
Pelaporan jasa triwulanan	Ngaliwatan email	Ngaliwatan rapat
Location-based 24/7 support	No	Sumuhun

Appendix B - Diagram RACI

KAGIATAN	PEDARAN	MCESTANDAR	PELANGGAN
Platform awan
Pangwangunan Lingkungan	Ngawangun otomatis, wates kaamanan, jsb.	RA	CI
Pangropéa Infrastruktur	Monthly/EmergencyMaintenance Windows, OS Updates	RA	I
Ngubah ukuran lingkungan	Upsizing / Downsizing tina VMs	RA	CI

Manajemén Infrastruktur	All cloud components, such as VMs, Storage, DBMS (for MD/PA)	RA
Cadangan	Itung instansi, cache / kubus files, MD Repository, ODBC, and Configfiles	RA
Malikkeun	Itung instansi, cache / kubus files, Repository MD, ODBC sareng Configfiles	RA	CI
24/7 Rojongan		RA
Kaamanan & minuhan
ISO27001	Certifications with 3rd-party audit	RA	I
SOC2/Tipe 2	Certifications with 3rd-party audit	RA	I
GDPR	Sertifikasi sareng audit internal	RA	I
PCI	Sertifikasi sareng audit internal	RA	I
HIPAA	Certifications with 3rd-party audit	RA	I
24/7 SecurityIncident Event Management	Security logs sent to SIEM for automatic analysis	RA	I
Manajemén karentanan	Nyeken, remediasi nuturkeun standar NIST	RA	I
Tés penetrasi	Quarterly lingkungan scanning éksternal	RA	I
Énkripsi Data dina Rest	Enkripsi AES 256 dina volume neundeun sareng MD DB	RA	I
Ngawaskeun
Komponén Infrastruktur awan	VMs, Panyimpenan, DBMS (pikeun MD / PA), komponén Network	RA	I
Jasa Aplikasi	Strategy Components like I- Server, WebAplikasi, jsb.	RA	I
Konéktipitas Data	VPN, Tautan Pribadi	RA	CI
Deteksi Intrusion	SIEM	RA	I
logging	Log balancer beban, jsb.	RA

Sumber data sareng sambungan pangkalan data	Deployment/konfigurasi VPN Tunnels, Private Links, Express route, jsb.	RA	RA
Strategy Application Administration
Arsitéktur Rujukan	Arsitéktur MCE	RA	I
Ngaronjatkeun	Platform Upgrades via lingkungan paralel	R	ACI
Pembaruan	Leuwih Apdet luhur - euweuh lingkungan paralel diperlukeun	R	ACI
Post Upgrade QA(Availability of the Services)	Nguji sareng Validasi Kaséhatan / Kasadiaan Jasa	RA	CI
Pos Ngaronjatkeun Regression Tés	Regression customer sarta tés fungsional / sertifikasi	I	RA
Data Palanggan	Data Palanggan		RA
Strategy Project Development	Wangunan eusi sareng pangiriman		RA
Strategy Project and I- Server Configuration	Proyék sareng setélan khusus I-Server		RA
Kustomisasi	Alur kerja khusus, plugins/SDK Customizations, Strategy Web aplikasi Kustomisasi	CI	RA
Strategy Application User Permissions	Kontrol customer anu gaduh aksés kana laporan naon		RA
Oténtikasi nyetél	SSO na OIDC Dirojong Métode Auténtikasi	R	ACI
Métadata Modeling	Aturan wangunan		RA
Platform Analytics	Initial configuration only +Monitoring of availability of the services	RA
SMTP Server pikeun Layanan Distribusi	DS MCE anjeun dikirim via server SMTP anjeun sorangan	CI	RA

FileLangganan	Konfigurasi konsumén pikeun ngirim eusi ka files on disk (Blob or Amazon S3, or Google CloudStorage)	RA	CI
Plugins		CI	RA
Pra-Prods / POC
Manajemén proyék	Aligning internal resources to complete activities. Highlighting areas of customer responsibility(SE led)	RA	CI
BuildEnvironment (Vanilla)	Dumasar platform sareng daérah pilihan	RA	CI
Strategy MD Restore	Mulangkeun MD sareng artefak sanésna	RA	CI
Konfigurasi Lingkungan	Setélan I-Server, URL kustomisasi, Setélan auténtikasi, Web aplikasi Deploy, Custom ODBC Supir	RA	CI
Sambungan Jaringan	Konéktipitas On-Premise pikeun aksés internal	RAC	ACI
Kustomisasi	Alur kerja khusus, plugins/SDK Customizations, Strategy Web aplikasi Kustomisasi	CI	RAC
Nguji	Testing to ensure the success criteria are met (SE led with the customer)	CI	RA
Migrasi
Manajemén proyék	Aligning internal resources tocomplete activities. Highlighting areas of customer responsibility	R	ACI
Ngaronjatkeun Aplikasi	Ningkatkeun MD sareng artefak sanésna kana vérsi pangénggalna	RA	CI
Strategy MD Restore/Refresh	Mulangkeun / Refresh MD sareng artefak sanésna	RA	CI
Konfigurasi Lingkungan	Setélan I-Server, URL customization ,Authentication setup, Web aplikasi Deploy, Custom ODBC Supir	RA	CI

Sambungan Jaringan	Konéktipitas On-Premise pikeun aksés internal	RAC	ACI
Kustomisasi	Alur kerja khusus, plugins/SDK Customizations, StrategyWebaplikasi Kustomisasi	CI	RAC
Post Upgrade QA(Availability of the Services)	Nguji sareng Validasi Kaséhatan / Kasadiaan Jasa	RA	CI
Pos Ngaronjatkeun Regression Tés	Regression customer sarta tés fungsional / sertifikasi	CI	RA