Xerox 5335 Series Workcentre Service User Manual
Introduction
The Xerox WorkCentre 5335 Series is a multifunction printer designed to meet the needs of busy office environments with its robust performance and flexible features. Offering high-speed printing, copying, scanning, and optional faxing, the WorkCentre 5335 ensures productivity and efficiency.
Over time, regular service and maintenance become essential to keep this powerful machine running smoothly. Understanding the common service procedures and troubleshooting steps can help users and IT teams minimize downtime and extend the machine’s operational life. This guide addresses key service-related concerns for the Xerox 5335 Series, ensuring users can handle basic issues and know when to seek professional support.
FAQs
What does the Call for Service error on my Xerox WorkCentre 5335 mean?
This message indicates a hardware or system issue requiring professional technician intervention. Check for additional error codes to determine the specific fault.
How often should I replace the drum cartridge or toner?
Drum and toner replacement intervals vary based on usage. The printer will display a message when supplies are low or need replacement.
Why is my Xerox 5335 producing paper jams frequently?
Common causes include using the wrong paper type, overloaded trays, or worn-out rollers. Check for obstructions and use recommended paper types.
How do I perform a firmware update on the Xerox 5335?
Firmware updates can be performed via the Xerox CentreWare Internet Services or by a technician using a USB drive. Always back up settings before updating.
What maintenance kits are available for the 5335, and when should they be used?
Maintenance kits typically include fuser units, rollers, and feed components. These should be replaced every 100,000–200,000 pages, depending on usage.
How do I reset the Xerox WorkCentre 5335 to factory settings?
You can reset the printer from the admin menu. Navigate to: Tools -Device Settings Reset to Factory Defaults. Admin credentials may be required.
Why is my machine not scanning to email?
Check network connections, SMTP server settings, and ensure authentication credentials are correct. Test the configuration using Xerox CentreWare.
Can I schedule routine maintenance for the Xerox 5335?
Yes, Xerox provides scheduled maintenance plans through service contracts or authorized providers. This ensures periodic inspections and replacements.
What should I do if the copier is making unusual noises?
Noises may indicate worn gears or rollers. Stop use immediately and inspect for paper debris or consult a service technician.
Where can I find the service manual or get professional support?
Service manuals are available through Xerox’s support portal or authorized dealers. You can also contact Xerox customer service for technician visits.