How can I increase the screen brightness of my smartwatch?
Based on the manual for the FitPro Tonic by Kounga, there is no direct physical button or specific menu setting listed for adjusting screen…
Manuals+ Q&A
FitPro Watch Instructions – FitPro Tonic by Kounga — questions & answers
Read product questions and troubleshooting answers linked to FitPro Watch Instructions – FitPro Tonic by Kounga.
Browse topics
Answered questions
How can I see my heart rate throughout a walk?
To view your heart rate on the FitPro Tonic by Kounga, follow these steps: On the Watch: Press the main button repeatedly to cycle…
How can I connect my FitPro Tonic if the Kounga Health app is not working or seems outdated?
If you are experiencing issues with the Kounga Health app being outdated or incompatible with your phone, you may try the following troubleshooting steps…
Why won't my FitPro Tonic by Kounga connect to my phone, and how can I set the time without the app?
It is frustrating when your device won't sync, especially since the FitPro Tonic requires a successful connection to a smartphone to automatically set the…
How can I fix sync issues and measurement failures between the Kounga app and the FitPro Tonic?
If your FitPro Tonic is failing to sync or start measurements from the Kounga app despite having the latest updates, please try the following…
Why did my FitPro Tonic stop working after getting wet in the rain?
I am sorry to hear that your new watch has stopped working. According to the Important IP67 Waterproof Notice in the manual, the FitPro…
How do I change the distance units from meters to miles on the FitPro Tonic?
To change the measurement units from meters to miles on your FitPro Tonic, you must use the Kounga Health or FitPro app on your…
How can I submit a warranty claim for a FitPro Tonic that will not turn on after four days of use?
If your Kounga FitPro Tonic will not turn on after only four days, please try the following troubleshooting steps before seeking a claim: Check…
Why is my FitPro M6 watch not being discovered by Bluetooth on multiple phones or computers?
If your FitPro M6 is not appearing in the Bluetooth search on multiple devices, please follow these troubleshooting steps to rule out software glitches…
How do I change the time on the FitPro Tonic watch or in the FitPro app?
On the FitPro Tonic by Kounga, you do not manually set the time through a menu on the watch or a specific "change time"…
How can I retrieve lost data from the FitPro app after reconnecting my device?
Based on the FitPro Tonic manual and standard operation of the FitPro app, data recovery options are limited once a device is reconnected or…
Why has my FitPro M5 stopped working after four days?
If your FitPro M5 has stopped working after a short period, please try the following troubleshooting steps based on the Kounga FitPro Tonic guidelines:…
How do I change the time format from military time to 12-hour time on my FitPro Tonic?
The FitPro Tonic watch automatically synchronizes its time and date settings from your smartphone once it is successfully connected via the Kounga Health app.…
How do I change the time and date on my FitPro Tonic watch if the screen is unresponsive?
On the Kounga FitPro Tonic, the time and date cannot be set manually on the watch itself. Instead, the device is designed to automatically…
How do I turn on the FitPro Tonic watch?
To turn on your FitPro Tonic watch, press and hold the main button for a few seconds. The device should vibrate or the screen…
Why does my FitPro Tonic watch turn off immediately after disconnecting it from the charger?
If your FitPro Tonic turns on while charging but shuts down immediately when disconnected, it usually indicates one of the following issues: Battery Failure:…
Why is my FitPro Tonic watch not turning on or lighting up after charging overnight?
If your FitPro Tonic is not lighting up after a night of charging, please try the following troubleshooting steps: Verify Charging Connection: To charge…
What should I do if my FitPro Tonic touchscreen is not working?
If your FitPro Tonic touchscreen is no longer responding, please try the following troubleshooting steps: Check for Water Damage: The FitPro Tonic is IP67…
How can I recover my FitPro Tonic watch after it was lost outside in the rain for two months and is now showing a red light but not charging properly?
Based on the manual for the FitPro Tonic by Kounga, there is a significant risk that the device has sustained permanent damage. The manual…
How do I change the time and date on my FitPro Tonic watch?
The FitPro Tonic does not have a manual setting on the watch itself to change the time and date. Instead, the device is designed…
How do I deselect or check off healthy habits in the Kounga Health app?
The Kounga Health app (used with the FitPro Tonic) tracks various healthy habits and reminders. If you are experiencing an issue where you can…
Why is my FitPro Tonic watch not charging when plugged directly into a USB charger head?
To charge your FitPro Tonic, you must first release the watch body from the band by pushing the top of the watch out. The…
How do I turn on my FitPro Tonic watch if it is not responding?
If your FitPro Tonic watch will not turn on, please try the following steps: Check the Battery: The most common reason a smartwatch won't…
How do I charge my FitPro Tonic watch if it will not turn on?
If your FitPro Tonic will not turn on, it may be due to a completely depleted battery or an improper charging connection. Follow these…