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1 poly G7500 E70 EIV Camera Video Conferencing Solution
2 Privacy-Related Options
3 Documents / Resources
3.1 References

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poly G7500 E70 EIV Camera Video Conferencing Solution

poly-G7500-E70-EIV-Camera-Video-Conferencing-Solution-product

SUMMARY
This guide provides end-users and administrators with information about how the featured product collects, shares, and uses data.

Legal information
Copyright and license  HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are outlined in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademark credits
All third-party trademarks are the property of their respective owners. Google and the Google Logo are registered trademarks of Google LLC.

Privacy policy
HP complies with applicable data privacy and protection laws and regulations. HP products and services process customer data in a manner consistent with the HP Privacy Policy. Please refer to the HP Privacy Statement.

Open-source software used in this product
This product contains open-source software. You may receive the open-source software from HP for up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to HP of shipping or distributing the software to you. To receive software information, as well as the open-source software code used in this product, contact HP by email at ipgoopensourceinfo@hp.com.

Before You Begin
This Privacy Guide provides information regarding the implementation of Privacy by Design for Poly. G7500, Poly Studio G62, and Poly Studio X series. This guide contains details about configurable privacy options and how personal data is processed. Related Poly and Partner Resources Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products is now transitioning from the Poly Support site to the HP Support site. Visit the following sites for information related to this product.

  • HP Support is the entry point to online product, service, and solution support information. Find product-specific information such as Troubleshooting information, Setup & User Guides, Product Specifications, Warranty & Repair information, support videos, and knowledge base articles on the product page. You can also download software for desktop and mobile platforms from Software & Drivers and access additional services from the Account & Registration page.
  • The Poly Documentation Library provides support documentation for active products, services, and solutions. The documentation is displayed in responsive HTML5 format so that you can easily access and view installation, configuration, or administration content from any online device.
  • The HP Community provides additional tips and solutions from other HP product users.
  • The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications providers deliver high-value business solutions that meet critical customer needs, making it easy for you to communicate face-to-face using the applications and devices you use every day.
  • Poly Services helps your business succeed and get the most out of your investment through the benefits of collaboration. Enhance collaboration for your employees by accessing Poly service solutions, including Support Services, Managed Services, Professional Services, and Training Services.
  • With Poly+ you get exclusive premium features, insights, and management tools necessary to keep employee devices up, running, and ready for action.
  • Poly Lens enables better collaboration for every user in every workspace. It is designed to spotlight the health and efficiency of your spaces and devices by providing actionable insights and simplifying device management.
  • You can also download current software for your products directly from the Poly Lens portal.

Privacy-Related Options

System Usage Data Collected by Poly
Poly automatically collects and analyzes product usage data, device data, call detail records (CDRs), and quality of service (QoS) data from your system. Data collected is used for license verifications, product improvements, support operations, improving overall user experience, and future product innovations. The system sends the following information to Poly:

  • Device information, including the hardware and software versions of primary and secondary devices
  • Device health data, including CPU and memory usage
  • Call experience statistics
  • Call detail record (CDR) and call health
  • Device-level network analytics
  • Data and statistics related to device or feature usage

Send Usage Data to Poly
You can help Poly improve its products and services by allowing the collection of usage data from your system. With your agreement, the system sends the following information to Poly Cloud Services and the

Device Analytics service

  • Basic device information, including hardware and software versions
  • Basic device configuration data
  • Data and statistics related to device or feature usage
  • Device health data, including CPU and memory usage
  • In the system web interface, go to Servers > Cloud > Preferences.
  • Click the link to read the “Terms and Conditions”.
  • Select the check box to agree to the data collection.

Chapter 2 Privacy-Related Options
Call Detail Report (CDR)
When enabled, the Call Detail Report (CDR) feature keeps a record of every incoming, outgoing, and missed call that occurs on the system. If a call does not connect, the report shows the reason. In multipoint calls, each far site is shown as a separate call, but all have the same conference number. You can find the CDR in the system logs.

Enable the Call Detail Report Feature
Enable the Call Detail Report feature to keep a record of the system’s most recent call entries. When enabled, you can download call records and view the room system’s call history. Within five minutes after ending a call, the CDR is written to memory.

  1. In the system web interface, go to Call Configuration > Recenter Calls.
  2. Enable the Call Detail Report check box.

Configure the Recent Calls List
You can display recent calls on the Place a Call page in the system web interface.
The recent calls list includes the following information:

  • Name or number
  • If the system placed or received the call
  • Date and time
    1. In the system web interface, go to Call Configuration > Recent Calls.
    2. Configure the following settings (your changes save automatically):
      Setting Description
      Call Detail Report Call detail record (CDR) information is in the system logs. When disabled, the system doesn’t write call information.
      Enable Recent Calls Specifies whether to show recent calls on the local interface and the system web interface.
      Maximum Number to Display The maximum number of calls the system displays in the recent calls list.

Create Local Administrator Credentials
You can require local administrator credentials for in-room and remote access to the system.
Passwords for logging in to the system are case-sensitive and can’t contain more than 40 characters.

  1. In the system web interface, go to Security > Local Accounts.
  2. Configure the following settings:
    Setting Description
    Admin ID The local administrator account name (default is admin).
    Room Password You must enter this password to change administrator settings in the local interface.

     

    The default password is the last six characters of the serial number listed in System Details and on the back of the device.
    Remote Access Password If you set this option, you must enter this password to access the system through the system web interface or command-line API (SSH or telnet).

     

    This password lets you perform device management tasks, such as updating the system’s software.

Optional: Do one of the following

  • To use the local administrator Room Password for remote logins, leave the Use Room Password for Remote Access option enabled.
    NOTE: Password requirements for the local administrator password and remote access password must be configured separately.
  • If you don’t want to use the local administrator Room Password for remote logins, disable the Use Room Password for the Remote Access option.
  • This setting specifies that the system uses the local administrator Room Password for remote logins. This setting is enabled by default.
  • Select Save.

Setting Up a Directory
You can register your system with a directory to call contacts in your organization
The system supports the following directory features:

  • Up to 2,000 local contacts
  • Up to 2,000 Favorites
  • Up to 200 Favorite groups
  • Global groups (local groups aren’t supported)
  • Up to 4,000 contacts from a Polycom GDS server

Register with the Polycom Global Directory Server
You can register your system with the Polycom Global Directory Server (GDS). Enable H.323 on your system before you register it with this directory server.

  1. In the system web interface, go to Servers > Directory Servers.
  2. In the Server Type field, select Polycom GDS.
  3. Chapter 2 Privacy-Related Options
  4. Configure the following settings:
    Setting Description
    Server Address Specifies the IP or DNS address of the Polycom GDS.
    Password The Polycom GDS password, if one exists.
  5. Select Save

Register with an LDAP Directory Server
You can register your system with an LDAP directory server.

  1. In the system web interface, go to Servers > Directory Servers.
  2. In the Server Type field, select LDAP.
  3. Configure the following settings:
    Setting Description
    Server Address Specifies the address of the LDAP directory server. When provisioned, this setting is read-only.
    Server Port Specifies the port for connecting with the LDAP server. When provisioned, this setting is read-only.
    Base DN (Distinguished Name) Specifies the top level of the LDAP directory where searches begin. When provisioned, this setting is read- only.

     

    To avoid LDAP registration issues, make sure the base DN is at least one level deeper than your domain.

    For example, enter ou=users,dc=example,dc=com

    instead of dc=example,dc=com.
    Multitiered Directory Default Group DN Specifies the top-level group of the LDAP directory required to access its hierarchical structure. When provisioned, this setting is read-only.
    Authentication Type Specifies the protocol for authenticating with the LDAP server:

     

    ●      NTLM

     

    ●      Basic

     

    ●      Anonymous
    Bind DN (Distinguished Name) Specifies the bind DN when using basic authentication. Available only when you set Authentication Type to Basic. When provisioned, this setting is read-only.
    Use SSL (Secure Socket Layer) When enabled, encrypts data to and from the LDAP server.
    Domain Name Specifies the domain name for registering with the LDAP server.
    User Name Specifies the user name for registering with LDAP server.
    Password Specifies the password for registering with the LDAP server.
  4. Select Save.

Managing Contacts and Favorites
You can create local contacts and designate favorites for your system. Types of The system web interface displays several types of favorites.

Directory Server Registration Types of Contacts
  ●         Directory entries created locally by the user.

 

●         References to Polycom GDS entries added to Favorites by the user.

 

These entries are available only if you successfully register the system with Polycom GDS. Users can delete these entries from Favorites, but they can’t edit these entries.

Users can copy these entries to other Favorites and remove them from those groups.
LDAP with H.350 ●         Directory entries created locally by the user.

 

●         References to LDAP directory entries added to Favorites by the user.

 

These entries are available only if the system can successfully access the LDAP server. Users can delete these entries from Favorites, but they can’t edit these entries. Users can copy these entries to other Favorites and remove them from those groups.

Manage Contacts
You can add contacts individually or in bulk in the system web interface.

  1. Do one of the following:
    • Go to Dashboard > Contacts.
    • Go to Place a Call > Contacts.
  2. Select
    More and choose one of the following options:
    • New Contact: Create a single contact.
    • Import: Upload contacts in bulk using an XML file (can’t exceed 3 MB).
    • Export: Download local contacts to an XML file (doesn’t include contacts available through a directory server).

Unfavorite a Contact
Unfavorite a contact to remove the contact from your Favorites list.

  1. Go to Place a Call > Favorites.
  2. Choose a favorite card, then select Unfavorite.
  3. The contact is removed from the Favorites list.

Register the System with Poly Clariti Manager Provisioning

Setting Description
Authentication Type The type of authentication the system uses to connect to the provisioning server.
Server Address Address of the system running the provisioning service. The format is https://<serv er>/ucservice. For example, https://video.myrpp.poly.com/ucservice.
Domain Name Domain for registering with the provisioning service. This option doesn’t display if you select Basic as the authentication type.
User Name User ID for registering with the provisioning service.
Password Password for registering with the provisioning service.

Service
Before you can provision a system, you must register it with a provisioning service.
NOTE: Make sure to configure your provisioning server (for example, Poly Clariti Manager) ahead of time so that it recognizes and works with your endpoint. For information on device support for Clariti Manager, see the product release notes. For information on how to provision your system with Poly Clariti Manager, see the Poly Clariti.

Manager Administrator Guide

  1. In the system web interface, go to Servers > Provisioning Server.
  2. Select Enable Provisioning.
  3. Select Load Discovered Information.
  4. The registration fields update automatically if your system detects a provisioning server.
  5. Optional: If your system didn’t detect a provisioning server, complete the following fields (contact your network administrator for help): Select Save.
  6. Verify that the Registration Status changes from Pending to Registered. It might take a minute or two for the status to change.

Retrieve Log Files
You can use the web interface to download log files to a location on your computer. Wake the system before retrieving log files.
NOTE: The date and time of the system log entries for Poly G7500, Poly Studio G62, and Poly Studio X series devices are shown in GMT.

  1. Access the web interface by opening a web browser and entering the IP address of the PolyG7500, Poly Studio G62, and Poly Studio X series system using the format (for example, https://10.11.12.13), and go to Diagnostics > Logs.
  2. Select Download system logs. A dialog window opens for you to specify how you want to open or save the .tgz file.

How Data Subject Rights Are Supported
The following information shows how data subject rights are supported. If the device is configured to send data to RealPresence Resource Manager, Polycom Companion, or LENS Cloud provisioning, refer to the corresponding documentation for information on how to support these rights.

Right to Access
A data subject has the right to view and/or obtain a copy of all of their data. Personal data about specific participants in conferences can be viewed or downloaded via the CDR. For details about how to access personal data sent to Polycom RealPresence Resource Manager, see the User Data Collection section of the Polycom RealPresence Resource Manager Operations Guide. To see details of the usage data sent to Poly, see the Security and Privacy White Paper for Poly G7500 and Poly Studio G/X Family.

Right to Be Informed
What personal data is collected? See Purposes of Processing Personal Data on page 11.

How is personal data used?
See Purposes of Processing Personal Data on page 11.

How long is personal data kept?
All data saved to the system is retained until manually deleted by the administrator. This includes saved content files, recent room information, and configuration settings. Log files are automatically deleted (oldest first) when the file limit is reached. By default, call detail records (CDRs) are overwritten by new CDR data via rolling logs configurable by the system administrator.

For details about how to access personal data sent to Polycom RealPresence Resource Manager, see the User Data Collection section of the Polycom RealPresence Resource Manager Operations Guide. To see details of the usage data sent to Poly, see the Security and Privacy White Paper for Poly G7500 and Poly Studio G/X Family. See Purposes of Processing Personal Data on page 11 and {Xref Error! Target does not exist.}.

Is personal data shared with any third parties and if so, who?
If personal data is made available when working with Poly support, this data may be shared with Poly’s engineering team (which may include third parties and contractors).

How can a data subject be notified of a data breach?
Data Subjects have a right to be notified when their data has been processed without authorization. Please contact your system administrator for the most appropriate method to receive this information. See {Xref Error! Target does not exist.} and How Administrators Are Informed of Any Security. Anomalies (Including Data Breaches) on page 12.

Right to Data Portability
A data subject has the right to receive a copy of all personal data in a commonly used, machine-readable format.

  • CDRs can be downloaded in CSV format.
  • The Address Book can be exported in XML format.
  • Audit and log files can be downloaded in plain text format.

Right to Erasure
Any customer personal data made available when working with Poly support will be erased by requesting erasure through your Poly support representative. For details on how to erase customer personal data from the system, see {Xref Error! Target does not exist.}How Personal Data Is Deleted.

Right to Rectification
A data subject has the right to make corrections to inaccurate or incomplete personal data. Personal data specific to device configuration can be edited or updated by the device administrator. Personal data about specific participants in conferences cannot be edited or updated because the information derives from the device of origin. Poly does not manipulate data made available during the support process, so any rectification of inaccuracies of personal data must be performed by the customer directly. Right to Object to Processing Not applicable.

Right to Restrict Processing
Not applicable.

Purposes of Processing Personal Data
For these details, see the Security and Privacy White Paper for Poly G7500 and Poly Studio G/X. Family.

How Administrators Are Informed of Any Security Anomalies (Including Data Breaches)

Table 5-1 How Administrators are Informed of Any Security Anomalies

Security Anomaly Type Where to Check Recommended Frequency to Check
All active alerts An administrator can configure alerts and monitor using the local interface, system web interface, SNMP monitoring, or Polycom RealPresence Resource Manager (if configured). Once daily

How Personal Data is Deleted
For details about how personal data is deleted on Polycom RealPresence Resource Manager, see the User Data Collection section of the Polycom RealPresence Resource Manager Operations Guide.

Data Type Steps to Delete Deletion Method
Call detail record (CDR) ●         By default, CDRs are overwritten by new CDRs periodically via rolling logs configurable by device administrator.

 

●         CDRs can also be deleted by performing a standard or comprehensive restore operation.

 

●         Factory restore the system.

 File delete with overwrite.
Directory/Contacts ●         See the “Setting Up a Directory” section in the Poly Video Mode Administrator Guide.

 

●         The contacts can also be deleted by resetting the system.

 Delete from database.
System log files ●         Log files are automatically deleted by the system

(oldest first) when the system reaches the file limit. These settings can be configured by the device administrator

fromDiagnostics > Logs > Log Management.

 

●         Log files are also deleted by resetting the system.

 File delete with overwrite.
All other personal data stored locally on the system. Factory restore the system. File delete with overwrite.

Reset System Settings
You can reset your Poly G7500, Poly Studio G62, and Poly Studio X series system to its default configuration settings.

You may need to perform a system reset for a variety of reasons, for example, when moving a device to a new location.

Resetting your system deletes all but the following data:

  • Current software version
  • User-installed PKI certificates
  • Local directory entries
  • Logs
  • Call detail record (CDR)

You also can choose not to retain some of this data after the system resets.
NOTE: A system reset restores your system to its original mode of operation. For example, Poly
Video Mode or Poly Partner Mode.

  1. In the system web interface, go to Diagnostics > System Reset.
  2. Select Reset All System Configurations.
  3. Optional: Clear any of the following checkboxes for data you want to delete as part of the reset:
    • Keep installed certificates.
    • Keep the directory entries.
    • Keep the system logs.
    • Keep the system call detail reports.
  4. Select Reset.

Factory Restore the System
A factory restore completely erases the system’s flash memory and restores it to a stable software version. See the Poly VideoOS Release Notes, Version History section, for the current factory restore version. The system doesn’t save the following data with a factory restore:

  • Current software version
  • Logs
  • User-installed PKI certificates
  • Local directory entries
  • Call detail record (CDR)
  • Disconnect the power supply to turn off the system.

Do one of the following

  • On the back of the Poly Studio G62, insert a straightened paper clip through the factory restore pinhole.poly-G7500-E70-EIV-Camera-Video-Conferencing-Solution-fig- (1)
  • On the front of the Poly G7500, insert a straightened paper clip through the factory restore pinhole.poly-G7500-E70-EIV-Camera-Video-Conferencing-Solution-fig- (2)
  • On the bottom of the Poly Studio X72 or Poly Studio X70, insert a straightened paper clip through the factory restore pinhole.poly-G7500-E70-EIV-Camera-Video-Conferencing-Solution-fig- (3)
  • On the side of the Poly Studio X52, insert a straightened paper clip through the factory restore pinhole.poly-G7500-E70-EIV-Camera-Video-Conferencing-Solution-fig- (4)
  • On the side of the Poly Studio X50, insert a straightened paper clip through the factory restore pinhole.poly-G7500-E70-EIV-Camera-Video-Conferencing-Solution-fig- (5)
  • On the bottom of the Poly Studio X30, insert a straightened paper clip through the factory restore pinhole.poly-G7500-E70-EIV-Camera-Video-Conferencing-Solution-fig- (6)
  • While continuing to hold the restore button, reconnect the power supply to turn the system on.
  • When the system LED indicator light turns amber, stop pressing the restore button.
  • You can only view the restore progress on a display connected to the secondary monitor HDMI output port.
    NOTE: You can’t view the restore progress for a Poly Studio X30 system because it doesn’t support a secondary monitor connection.

Getting help
Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products has transitioned from the Poly Support site to the HP Support site. The Poly Documentation Library is continuing to host the installation, configuration/administration, and user guides for Poly products in HTML and PDF format. In addition, the Poly Documentation Library provides Poly customers with information about the transition of Poly content from Poly Support to HP Support.

The HP Community provides additional tips and solutions from other HP product users.

  • HP Inc. addresses
  • HP US
  • HP Inc.
  • 1501 Page Mill Road
  • Palo Alto 94304, U.S.A.
  • 650-857-1501
  • HP Germany
  • HP Deutschland GmbH
  • HP HQ-TRE
  • 71025 Boeblingen, Germany
  • HP UK
  • HP Inc UK Ltd
  • Regulatory Enquiries, Earley West
  • 300 Thames Valley Park Drive
  • Reading, RG6 1PT
  • United Kingdom

Document information
Model ID: Poly Bluetooth® Remote Control (model: P010), Poly IR Receiver (model: BW7650), Poly IR Remote (model: BW7600), Poly Microphone IP Adapter (model: P012), Poly IP Table Microphone (model: P013), Poly IP Ceiling Microphone (model: P014), Poly Studio G62 (PBJ-STG-62R / PBJSTG-62N), Poly Studio X72 (model: PATX-STX-72R / PATX-STX-72N), Poly Studio X70 (model: P026), Poly Studio X50 (model: P017), Poly Studio X30 (model: P018), Poly Studio E70 (model: P025), Poly TC10 (model: P030), Poly TC8 (model: P020) Document part number: 3725-86188-006A

Last update: September 2024
Email us at documentation.feedback@hp.com with queries or suggestions related to this document.

Documents / Resources

poly G7500 E70 EIV Camera Video Conferencing Solution [pdf] Instruction Manual
G7500 E70 EIV Camera Video Conferencing Solution, G7500, E70 EIV Camera Video Conferencing Solution, Camera Video Conferencing Solution, Video Conferencing Solution, Conferencing Solution, Solution
poly G7500 E70 EIV Camera Video [pdf] User Guide
G7500, 1725-85672-024B, G7500 E70 EIV Camera Video, G7500, E70 EIV Camera Video, EIV Camera Video, Camera Video, Video

References

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