NODESTREAM Nodecom Remote RiS Device User Manual

NODESTREAM Nodecom Remote RiS Device

Information for your safety

The device should only be serviced and maintained by qualified service personnel. Improper repair work can be dangerous. Do not attempt to service this product yourself. Tampering with this device may result in injury, fire, or electric shock, and will void your warranty.
Be sure to use the specified power source for the device. Connection to an improper power source may cause fire or electric shock.

Operation Safety

Before using the product, ensure all cables are not damaged and connected correctly. If you notice any damage, contact the support team immediately.

• To avoid short circuits, keep metal or static objects away from the device.
• Avoid dust, humidity, and temperature extremes. Do not place the product in any area where it may become wet.
• Operating environment temperature and humidity:
  • Temperature:
  • Operating: 0°C to 35°C
  • Storage: 0°C to 65°C
  • Humidity (non-condensing):
  • Operating: 0% to 90%
  • Storage: 0% to 90%
• Unplug the device from the power outlet before cleaning. Do not use liquid or aerosol cleaners.
• Contact the support team support@harvest-tech.com.au if you encounter technical problems with the product.

Symbols

• Warning or caution to prevent injury or death, or damage to property.
• Extra notes on the topic or steps of the instructions being outlined.
• Further information to content outside the scope of the user guide.
• Extra pointers or suggestions in executing instructions.

Contact and Support
support@harvest-tech.com.au

Harvest Technology Pty Ltd
7 Turner Avenue, Technology Park Bentley WA 6102, Australia harvest.technology

Getting Started

Introduction
The Nodecom is designed to for use as a single channel desktop audio streaming device for communication with other Nodestream devices within your Nodestream group. Integrated UI allows for intuitive control and feedback of system status.

Key Features

• Low bandwidth, low latency streaming of 1 audio channel
• Small desktop device
• Multiple input types – USB and analog audio
• Low power consumption

Typical System Setup

Connections / UI

1. Power Input – USB C
   5VDC (5.1VDC preferred)
2. USB A 2.0
   Connection of peripherals
3. Ethernet
   Gigabit RJ45
4. WiFi Antenna – SMA
   For connection of supplied WiFi antenna.
5. USB A 2.0
   Connection of peripherals
6. Analog Audio – 3.5mm TRRS Connection of audio devices.
7. Status LED
   RGB LED to indicate system status
   BLUE System starting
   RED Network issue
8. Push to Talk
   PTT Button
   Press & hold to open mic
   Press 3 times to latch open mic
   RGB LED
   BLUE No connection
   GREEN Active connection, MIC closed
   RED Active connection, MIC open
9. Volume Control
   Press to cycle control modes
   BLUE Speaker
   RED Microphone
   GREEN Monitor

• Nodestream devices are supplied with a Quick Start Guide for installation and detailed UI function. Scan the User Resources QR code on the last page for access
• Use only supplied or approved PSU and cable. Performance and operation may be affected when using alternatives.

Configuration

Overview
The Web Interface provides details for, and management of;

• Software version information
• Network(s)
• User login credentials
•  Remote support
• Server settings
• Updates

Access
Connect a computer to the same network as your device or directly via an Ethernet cable.

DHCP Enabled Network

1. Connect your device to your LAN and power it up.
2. From the web browser of a computer connected to the same network, enter the device IP address or http://serialnumber.local  , e.g http://au2518ncmx2a014.local
3.  When prompted, enter your login details.

Serial number can be found on the product label, affixed to the underside of your device

Non-DHCP Enabled Network
If your device is connected to a non-DHCP enabled network, and its network has not been configured, it will fall-back to a default IP address of 192.168.100.101.

1. Connect your device to your LAN and power it up.
2. Configure the IP settings of a computer connected to the same network to:
   IP 192.168.100.102
   Subnet 255.255.255.252
   Gateway 192.168.100.100
3.  From a web browser, enter 192.168.100.101 in the address bar.
4. When prompted, enter your login details.

When configuring multiple devices on a non-DHCP enabled network, only 1 device can be configured at a time, due to IP conflicts. Once a device has been configured, it may be left connected to your network.

Initial Configuration
Nodestream devices require the following to be configured prior to operation;

• Network(s) refer below
• Server(s) refer “Server Configuration” on page 9

The primary network of your Nodestream device must be configured to ensure a stable connection and prevent the device from setting its IP address to its static default.

1. Login to the Web Interface.
2. Once logged in, you will notice an orange prompt to configure the MAIN interface.
3. If connected to a DHCP enabled network click save in the “Port” window. Refer to “Port Configuration” on page 6 for configuration of static IP settings.

Network

Information
Displays information related to the selected port (select from the drop down in the “Port” section)

• Name Name of the port
• Status Connection status of the port
• Configured Shows if the port been configured
• DHCP DHCP is enabled or disabled
• IP IP address
• Subnet Subnet
• Gateway Gateway
• MTU Set maximum transmission unit
• MAC Address Adapter MAC address
• Receiving Live “receiving” throughput
• Sending Live “sending” throughput

Testing

Ping
Test connection to your Nodestream X server or other devices on your network, i.e. IP cameras.

1. Enter IP address you’d like to test
2. Click “Ping” button
3. Notification will display followed by either
   • Ping time in ms successful
   • Could not reach the IP address unsuccessful

Nodestream X Network
When operating in Nodestream X modes, test if all network requirements are in place to allow your device to function correctly. The following tests are performed to your Nodestream Server;

1. Ping test to the server
2. TCP port test
3. TCP STUN test
4. UDP port test

•  Nodestream X Server configuration required, refer “Server Configuration” on page 9
•  Nodestream devices require Firewall rules to be in place, refer “Firewall Settings” on page 7

Port Configuration

Ethernet
Select the port you’d like to configure from the “Port” drop down.

DHCP

1. Select “DHCP” from the “IPv4” drop down if not already selected, then save.
2. When prompted, confirm IP settings change.

Manual

1. Select “Manual” from the “IPv4” drop down.
2.  Enter network details as provided by your Network Administrator, then click save.
3. When prompted, confirm IP settings change.
4. To log back into the Web Interface, enter the new IP address or http://serialnumber.local in your web browser.

WiFi 

1. Select “WiFi” from the “Port” drop down.
2. Select network from list of available networks from the “Visible Networks” drop down.
3. Select security type and enter password.
4. Click save for DHCP or select “Manual”, enter port details as provided by your Network Administrator then click save.

Disconnect

1. Select WiFi from the “Port” drop down.
2. Click the “Disconnect” button.
   •  Only IPv4 networks are supported
   • LAN 1 MUST be used for Nodestream traffic. LAN 2 is used for connecting to separate network stream inputs

Were a non-default MTU is set for a port, you MUST re-enter the value when changing port settings for the value to be retained.

Firewall Settings

It is common for corporate network firewalls/gateways/anti-virus software to have strict rules in place that may require modification to allow Nodestream devices to function.
Nodestream X devices communicate with the server and each other via TCP/UDP ports, therefore the following permanent network rules for all inbound & outbound traffic must be in place:

Ports

• TCP 8180, 8230, 45000, 55443 & 55555
• UDP 13810, 40000 & 45000 – 45200
• Server access to IP address
• All port ranges are inclusive
• Contact Harvest support for further information. support@harvest-tech.com.au

Discovery

Access Nodestream Devices
Nodestream devices connected to the same network as your device will display. Click the  → icon next to the Device IP to open its Web Interface in a new window.

Copy Nodestream X Server Details
To copy the Nodestream X server details from another device;

1. Click the icon of the device server details you’d like to copy.
2. Confirm the action.
3. Nodestream X software will restart and connect to the new server.

Access Nodestream X Server
To access the Nodestream X server web interface, click the →icon next to the Nodestream X Server IP.

System

Applications
Displays information relating to software processes and their resource usage. This can be useful in diagnosing software and/or performance issues.

Reset and Support

• Network Reset Resets all network settings to default.
• Device Reset Resets all application and server settings to default
• Factory Reset Resets ALL device settings to default (alternatively, use the reset button, see below)

Remote Support 
Remote support enables Harvest support technicians to access your device if advanced troubleshooting is required. To enable/disable, click the “remote support” button.
Remote support is enabled by default

Update Password
Allows you to change the Web Interface login password. If the password is unknown, perform a factory reset. Refer “Reset and Support” above.

Server Configuration

All Nodestream devices require configuration to a server for connection and settings management.
Enter the “quick code” or Server ID and Key provided by your Nodestream Administrator, then click “Apply”.
Once a device has been registered to a server, your Nodestream Administrator will need to add the device to a group within the server before it can be used.

Updates

Automatic Updates
Automatic updates are disabled by default. Enabling this feature allows the device to download and install software when a newer version is available. During this process the device may restart. If this is not desired, set to “No”.

Manual Updates
When an update is available for your device, an icon will be displayed next to the “Updates” tab.
To Install the available update(s):

1. Open the Updates section of the Web Interface.
2. Select “Update (permanent install)” and accept the conditions when prompted.
3. The updated manager will proceed to download and install the update.
4.  Once the update process is complete your device or the software may restart.

Updates are installed incrementally. When a manual update has completed, continue to refresh the update manager and install updates until your device is up to date.

Operation

User Interface

Status LED
Displays device power and network status.

PTT (Push To Talk)
Displays software and connection status and provides control of microphone input. (also used for factory reset)

VOL (Volume)
Provides control of volume and displays current level. (also used for factory reset)

Nodestream Audio

Connection of up to 10 Nodestream audio enabled devices our your Nodecom allows for simple 2-way audio or complex communication networks within and/or between locations. Connection and settings management is performed via your Harvest Control application.

• Quality Set to desired quality of audio, higher quality will demand higher bitrates
• Speaker Select your audio output device.
• Microphone Select your audio input device
• Monitors Us if you’d like to output the audio to a secondary device
• Passthrough When enabled, passthrough allows audio from other devices to “passthrough” your device.
  Use to control which devices can communicate with each other.
  Device A in the diagram below;
  • Passthrough disabled = B&C can only communicate with A
  • Passthrough enabled = All devices can communicate

•  Where there is no input to your microphone, or the device is muted, no data is transferred
• If your audio device is not shown, click “sync audio devices”

Control Applications

Nodestream device connections and associated input/output configurations are managed via Harvest control applications.

Nodester
A control only iOS application developed for iPad. Typically used in control applications or when a customers Nodestream group comprises only of hardware devices.

Nodestream for Windows
Windows Nodestream decoder, audio, and control application.

Nodestream for Android
Android Nodestream decoder, encoder, audio, and control application.

Nodestream for iOS
iOS Nodestream decoder, encoder, audio, and control application.

Appendix

Technical Specifications

Physical

• Physical dimensions (HxWxD) 50 x 120 x 120 mm (1.96″ x 4.72″ x 4.72″)
• Weight 475g (1.6lbs)

Power  

• Input USB Type C – 5.1VDC
• Consumption (operating) 5W typical

Environment

• Temperature Operating: 0°C to 35°C (32°F to 95°F) Storage: 0°C to 65°C (32°F to 149°F)
• Humidity Operating: 0% to 90% (non-condensing) Storage: 0% to 90% (non-condensing)

Interfaces 

• Ethernet 10/100/1000 Ethernet port
• WiFi 802.11ac 2.4GHz/5GHz
• USB 2 x USB Type A 2.0

Included Accessories

• Hardware Jabra Speak 510 USB Speakerphone
  20W PSU
  USB Type A to C cable @ 1m
  WiFi Antenna
• Documentation Quick start guide

Certification RCM, CE, UKCA, FCC

Troubleshooting

System

Issue	Cause	Resolution
Device not powering	Power source not connected or powered	Confirm PSU is connected to your device and the supply is turned on
Unable to access Web Interface	LAN port settings unknown Network issue Device not powered	Perform a factory reset and re-configure device Refer “Reset and Support” on page 8 Refer “Network” troubleshooting below Confirm device is powered on
Device overheating	Blocked vents Environmental conditions	Ensure device ventilation is not blocked (refer quick start guide) Ensure specified operating conditions are met Refer “Technical Specifications” on page 12
Forgot login and/or network details	N/A	Factory reset device, refer “Reset and Support” on page 8

Network

Issue	Cause	Resolution
Red Status LED (No connection to server)	Network issue Port not configured Firewall settings	Check an Ethernet cable is plugged in or, Check WiFi is connected to correct network Confirm port configuration is correct Refer “Port Configuration” on page 6 Ensure firewall settings are implemented and correct. Refer “Firewall Settings” on page 7
Unable to see WiFi networks	WiFi antenna not installed No networks in range	Install supplied Wifi antenna Reduce distance to WiFi router/AP

Audio

Issue	Cause	Resolution
No audio input and/or output	Audio device not connected Audio input/output not selected Device muted	Ensure audio device is connected and powered on Select correct input and/or output device in your Harvest control application Confirm device is not muted
Output volume too low	Level set too low	Increase output volume at the connected device or via your Harvest control application
Input volume too low	Level set too low   Microphone obstructed or too far away	Increase mic level at the connected device or via your Harvest control application Ensure microphone is not obstructed Decrease distance to microphone
Poor audio quality	Poor cable connection Damaged device or cable Limited bandwidth	Check cable and connections Replace device and/or cable Increase available bandwidth and/or reduce quality setting via Harvest Control Application

Disclaimer and Copyright
Whilst Harvest Technology will endeavor to keep the information in this user guide up to date, Harvest Technology makes no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the user guide or the information, products, services or related graphics contained in the user guide, website or any other media for any purpose. The information contained in this document is believed to be accurate at the time of release, however, Harvest Technology cannot assume responsibility for any consequences resulting from the use thereof.

Harvest Technology reserves the right to make changes to any of its products and associated documentation at any time without notice. Harvest Technology does not assume any responsibility or liability arising out of the application or use of any of its products or associated documentation. Any decisions you make after reading the user guide or other material are your responsibility and Harvest Technology cannot be held liable for anything you choose to do. Any reliance you place on such material is therefore strictly at your own risk. Harvest Technology products, including all hardware, software and associated documentation is subject to international copyright laws. The purchase of, or use of this product convey a license under any patent rights, copyrights, trademark rights, or any other intellectual property rights from Harvest Technology.

Warranty

The warranty for this product can be found online at: https://harvest.technology/terms-and-conditions/

FCC Compliance Statement

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the user manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

CE/UKCA Compliance Statement
Marking by the (CE) and (UKCA) symbol indicates compliance of this device with the applicable directives of the European Community and meets or exceeds the following technical standards.

• Directive 2014/30/EU – Electromagnetic Compatibility
•  Directive 2011/65/EU – RoHS, restriction of the use of certain hazardous substances in electrical and electronic equipment

Warning: Operation of this equipment is not intended for a residential environment and could cause radio interference.

Contact and Support support@harvest-tech.com.au

• Harvest Technology Pty Ltd
• 7 Turner Ave, Technology Park
• Bentley WA 6102, Australia
• harvest.technology

All rights reserved. This document is the property of Harvest Technology Pty Ltd. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopy, recording or otherwise without the written consent of the CEO of Harvest Technology Pty Ltd.

FAQ

Can I use a power source other than USB C 5VDC?

It is recommended to use a USB C power source with specifications of 5VDC. Using an alternative power source may affect the device's performance.

How do I connect the Nodecom to other Nodestream devices?

Ensure all devices are connected to the same network, and the Nodecom can communicate with other Nodestream devices within the group seamlessly.