GARMIN DEVICES TROUBLESHOOTING GUIDE

To troubleshoot your Garmin device, please follow the steps below:

1. Click on the live troubleshooting link below to access topics related to your purchased product: https://Support.garmin.com/?productID=715736&tab=topics

   *The screenshot below is a representative example; the live link will take you to your purchased Garmin device.

   The Garmin Support Center page is displayed, showing a product selection for "fēnix® 7 Standard Edition". Options include "Change Product", "Get Help", "Manuals", "Software", and "Videos". The "Get Help" section is active, with a list of topics such as Battery, Bluetooth Connectivity, Charging, Connect IQ, Customize Settings, Flashlight, Garmin Connect, Garmin Explore, Garmin Pay, Getting Started, Golf, GPS, Heart Rate & Sensors, Maps, Music, Notifications, Safety and Tracking, Touchscreen, Training, Troubleshooting, Watch Bands, Watch Faces, and Wi-Fi. A search bar is available for solutions. Below this are "Top Solutions" including "How Do I Set Up Which Notifications Display on My Garmin Device?" and "Unable to Pair Select Garmin Watches With iPhones".

2. Once you are on the product support page, choose a relevant topic and follow the troubleshooting steps to resolve your query.

3. If the topics in the Get Help section do not cover your issue, or your query is not specific, please scroll down to the bottom of the page where you will have the option to get in touch with Garmin directly via Chat, Phone or Email for further support:

   The page shows contact options: Chat, Phone, and Email. The previous screenshot content is also visible, with the "Get Help" tab selected and a list of topics. The "Manuals" tab is also shown, with "Owner's Manual" and "Important Safety and Product Information" listed with their revision dates.

4. If you would like to revisit the manual, you can also access this from the menu on the product support site:

   Click on the Manuals tab > Owner's Manual

   The product support site menu is shown again, with the "Manuals" tab selected. The "fēnix® 7 Standard Edition" is displayed with options to "Change Product", "Get Help", "Manuals", "Software", and "Videos". Under "Manuals", "Owner's Manual (Revision - Jan 2022)" and "Important Safety and Product Information (Revision - Jan 2023)" are listed. There is also a link to "View publications in all languages".

5. If you need help with understanding the software installed, follow these steps:

   Click on the Software tab > This will take you to the latest information on updating your software and any other related topics.

   The "Installing the Latest Software On the fenix 7 Series" page is displayed. It explains that keeping software up to date ensures best performance and features. Methods for updating software are described, including using the Garmin Connect App (which downloads updates automatically) and Garmin Express (which checks for and downloads updates when the device is connected). It also mentions finding the Garmin Connect app in the phone's application store and provides a link to Garmin.com for more information.

6. To access any support videos for your purchased Garmin device, follow these steps:

   Click on the Videos tab > This will take you to the latest videos available for your purchased Garmin device

   The "Videos" section of the Garmin Support Center is shown. It displays several video thumbnails with titles like "Garmin Support | Garmin Smartwatches | Troubleshooting Charging Issues", "Support: Troubleshooting Android™ Bluetooth® Connectivity Issues with a Garmin Watch", and "GARMIN Garmin: Setting Up the Starbuc...". Each thumbnail would typically have a play icon (▶️).