MUNBYN ITPP047 Thermal Printer

1.0 Bluetooth

Q1: Why the device cannot find any Bluetooth devices nearby?

A1: There are two reasons for this problem:

1. Please ensure that the device is pairable and re-pair the device. If you still cannot find Bluetooth, you can click on the top right corner and enter the name of the device to be connected in the dialog box.
2. If you cannot connect to your Bluetooth device after several attempts, please reset your device's Bluetooth.

Please take 5 minutes to perform the following steps:

1. Go to the Settings app
2. Touch System > Advanced > Reset options
3. Select Reset Wi-Fi, mobile & Bluetooth
4. Touch RESET SETTINGS
5. When finished, go back into Bluetooth search and reconnect.

Diagram Description: Figure 1-1 shows a screenshot of Android settings with the 'Reset options' menu open. It displays options such as 'DRM reset', 'Reset Wi-Fi, mobile & Bluetooth', 'Reset app preferences', and 'Erase all data (factory reset)'.

2.0 How to solve the problem of Bluetooth connection fail or disconnection?

1. After the printer is connected to the power, if the Android device does not detect the printer's Bluetooth for the first time, you can try to turn off the printer power and switch it on again, then refresh your Android device's Bluetooth detection list.

Image Description: A MUNBYN ITPP047 thermal printer is shown. Adjacent to it is a screenshot of an Android device's Bluetooth screen. The screen indicates 'Bluetooth', 'Currently visible to nearby devices', 'Device name', 'Received files', 'PAIRED DEVICES' (listing 'POS890E Printer', 'POS891/892 Printer', 'Printer001'), and 'AVAILABLE DEVICES' (listing 'MagicBook', 'Hi-L-12B6500'), with a 'Reflash' button.

Notice:

• ITPP047P-USEB Bluetooth name: TM-m30001
• ITPP047USEB Bluetooth name: Printer001

The above two models cannot be paired with iOS devices via Bluetooth.

2. If the printer and Android device are paired successfully, but cannot be added on the POS software, or if there is a problem with printing after adding, please contact the after-sales team for testing.

There are two test methods:

1. Provide your POS software download link and available account/password. MUNBYN will use the same model machine as yours to test compatibility.
2. Download Teamviewer on your Android/Windows devices. MUNBYN will help you set up and add the printer through remote control, and can also provide voice calls/video calls to assist you in installation.

For further assistance, please contact MUNBYN Customer Support.

Support: +1 650 206 2250

Email: support@munbyn.com

Whatsapp: +86 181 4489 8200