Vantiva Cable Gateway Safety and Regulatory Information

Safety Instructions and Regulatory Notices

Before starting installation or use of this product, carefully read all safety instructions.

Applicability

These Safety Instructions and Regulatory Notices apply to Vantiva Cable Modems & Gateways.

Using Equipment Safely

When using this product, always follow basic safety precautions to reduce the risk of fire, electric shock, and injury to persons, including:

• Always install the product as described in the documentation included with your product.
• Do not use this product to report a gas leak in the vicinity of the leak.
• Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

Used Symbols

The following symbols may be found in this and accompanying documentation, as well as on the product or accompanying accessories:

Directives

Product Use

You must install and use this product in strict accordance with the manufacturer's instructions as described in the user documentation. Carefully read this document for device-specific constraints or rules that may apply in your country. If you have doubts about installation, operation, or safety, contact your supplier.

Modifications and Warranty

Any change or modification not expressly approved by Vantiva will result in the loss of product warranty and may void the user's authority to operate this equipment. Vantiva disclaims all responsibility for use that does not comply with these instructions.

Software and Firmware Use

Firmware in this equipment is protected by copyright law and may only be used in the equipment provided. Reproduction or distribution without Vantiva's express written consent is prohibited. Software described in this document is furnished under a license agreement and may only be used or copied in accordance with its terms.

Open Source Software Notification

This product may contain open source software modules subject to specific license terms. For a list of used open source software, corresponding licenses, and versions, visit Vantiva's website at www.vantiva.com/opensource or other addresses provided by Vantiva. Source code may be available upon request, subject to applicable license terms.

Environmental Information

Batteries (if applicable)

Batteries contain hazardous substances. Do not dispose of them with other articles. Dispose of them at special collecting points. Recycle or dispose of batteries according to manufacturer instructions and local/national regulations.

Energy Efficiency

Energy Savings

The user documentation provides information on product features and energy consumption. Reading this documentation before use is encouraged for optimal service.

Safety Instructions

• Read these instructions.
• Keep these instructions.
• Follow all instructions.
• Heed all warnings and cautions.

Climatic Conditions

This product:

• Is intended for in-house stationary use. Maximum ambient temperature must not exceed 40 °C (104 °F); relative humidity must be between 20% and 80%.
• Must not be mounted in a location exposed to direct or excessive solar and/or heat radiation.
• Must not be exposed to heat trap conditions and must not be subjected to water or condensation.
• Must be installed in a Pollution Degree 2 environment (no pollution or only dry, non-conductive pollution).
• If applicable, batteries must not be exposed to excessive heat (sunshine, fire) or temperatures above 100 °C (212 °F).

This product is intended for indoor use only.

Ventilation and Positioning

This product is intended for indoor use in a residential or office environment.

• Remove all packaging material before applying power.
• Place and use the product only as described in the user documentation.
• For wall-mountable products, check www.vantiva.com/regulatory-information for instructions.
• Never push objects through product openings.
• Do not block or cover ventilation openings; never stand the product on soft furnishings or carpets.
• Ensure 7 to 10 cm (3 to 4 inches) of clearance around the product for proper ventilation.
• Do not install near heat sources like radiators, heat registers, stoves, or other apparatus that produce heat.
• Do not place anything on the product that might spill or drip (e.g., lighted candles, liquids). Do not expose to dripping, splashing, rain, or moisture. If liquid enters the product or it is exposed to rain/moisture, unplug immediately and contact your supplier or customer service.

Wall Mounting

If designed for wall mounting, install at a height of less than 2m from the finished floor level.

Cleaning

Unplug the product from the wall socket and disconnect from all other devices before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

Water and Moisture

Do not use this product near water (e.g., bathtub, washbowl, kitchen sink, laundry tub, wet basement, swimming pool). Transitioning from a cold to a warm environment may cause condensation. Allow the product to dry by itself before use.

Product Label

For some products, regulatory and safety information is found on the bottom of the enclosure.

Electrical Powering

Product powering must adhere to specifications on marking labels. If powered by a power supply unit:

• For USA: Product must be supplied by a UL listed Direct Plug-in Power Unit marked "Class 2" and rated as indicated on the product label.
• The power supply unit must be Class II and a Limited Power Source per IEC 62368-1/EN 62368-1, Annex Q, and rated as indicated on the product label. It must be tested and approved to national or local standards.

⚠️ Only use the power supply unit supplied with this product, by your service provider, or a replacement provided by your service provider or local product supplier. Use of other power supplies is prohibited. Consult user documentation or your service provider if unsure.

Accessibility

The power supply cord/unit plug serves as the disconnect device. Ensure the mains supply socket outlet is easily accessible and close to the product. Power connections and the mains socket outlet must always be accessible for quick and safe disconnection.

Overloading

Do not overload mains supply socket outlets and extension power cords, as this increases the risk of fire or electric shock.

Handling Batteries

This product may contain disposable batteries.

CAUTION: There is danger of explosion if the battery is mishandled or incorrectly replaced.

• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire, water, or other liquids.
• Insert batteries correctly. Incorrect insertion may cause explosion.
• Do not attempt to recharge disposable or non-reusable batteries. Follow instructions for rechargeable batteries.
• Replace batteries with the same or equivalent type.
• Do not expose batteries to excessive heat (sunshine, fire) or temperatures above 100 °C (212 °F).

Cable Distribution

For this apparatus, the cable shield/screen shall be grounded (earthed) as close as practical to the point of entry of the cable into the building. For products sold in the USA and Canada, this is to draw attention to ANSI/NFPA 70, the National Electrical Code (NEC), Section 820.93, Grounding of Outer Conductive Shield of a Coaxial Cable.

Servicing

⚡ To reduce the risk of electric shock or electrocution, do not disassemble this product.

If service or repair work is required, take it to a qualified service dealer.

Damage Requiring Service

Unplug this product and refer servicing to qualified personnel under the following conditions:

• Power supply, power cord, or plug are damaged.
• Attached cords are damaged or frayed.
• Liquid has been spilled into the product.
• Product has been exposed to rain or water.
• Product does not operate normally.
• Product has been dropped or damaged.
• Noticeable signs of overheating.
• Distinct change in performance.
• Product is giving off smoke or a burning smell.

Protecting the Product When Moving

Always disconnect the power source when moving the product or connecting/disconnecting cables.

Interface Classifications

External interfaces are classified as follows:

• Cable (IN/OUT): Electrical energy source class 1 circuit, not subjected to overvoltages (ES1).
• Phone, FXS: Electrical energy source class 2 circuit, not subjected to overvoltages (ES2).
• MoCA, HPNA, RF: Electrical energy source class 1 circuit, not subjected to overvoltages (ES1).
• Other interface ports (e.g., Ethernet, USB), including low voltage power input: Electrical energy source class 1 circuit (ES1).

Regulatory Information - North America - United States of America

Federal Communications Commission (FCC) Compliancy Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible Party - U.S. Contact Information

Vantiva USA LLC, 4855 Peachtree Industrial Blvd., Suite 200, Norcross, GA 30092 USA, 770-212-9009.

FCC Caution

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

FCC Part 15B Supplier's Declaration of Conformity (SDoC)

The FCC Part 15B SDoC for your product is available at: www.vantiva.com/regulatory-information.

FCC Radio Frequency Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used per instructions, it may cause harmful interference to radio communications. There is no guarantee that interference will not occur in a particular installation. If interference occurs, try to correct it by:

• Reorienting or relocating the receiving antenna.
• Increasing the separation between the equipment and receiver.
• Connecting the equipment to an outlet on a circuit different from the receiver's.
• Consulting the dealer or an experienced radio/TV technician.

RF Exposure Statement

This equipment complies with FCC radiation exposure limits for an uncontrolled environment. End users must follow specific operating instructions for RF exposure compliance. To maintain compliance, follow operation instructions in the product documentation. When equipped with a wireless interface, this product is a mobile or fixed mounted modular transmitter. Maintain a separation distance of at least 22 cm between the antenna and the user's body or nearby persons. This means users must maintain at least 22 cm distance from the product and must not lean on it if wall-mounted. With this separation, Maximum Permissible Exposure (MPE) limits are well above the potential output of this wireless interface. This transmitter must not be co-located or operated with any other antenna or transmitter.

Restricted Frequency Bands

If equipped with a 2.4 GHz wireless transceiver, it can only use channels 1 to 11 (2412 to 2462 MHz) in the USA. If equipped with a 5 GHz wireless transceiver, it meets other requirements in Part 15E, Section 15.407 of the FCC Rules. Specific channel availability and frequency bands are country-dependent and firmware-programmed. Firmware settings are not accessible by the end user.

Restricted Use for 6 GHz Band

If equipped with a 6 GHz wireless transceiver, FCC regulations restrict operation to indoor use only. Operation is prohibited on oil platforms, cars, trains, boats, and aircraft, except for permitted use in large aircraft flying above 10,000 feet in the 5.925-6.425 GHz band. Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or communications with unmanned aircraft systems.