Shark

Navigator™ Upright Vacuum

NV100 Series Owner's Guide

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY - PLEASE READ CAREFULLY BEFORE USE

If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

WARNING

To reduce the risk of fire, electric shock, injury, or property damage:

To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.

SAVE THESE INSTRUCTIONS

GENERAL WARNINGS

USE WARNINGS

ASSEMBLY

The assembly process involves connecting the main components of the vacuum cleaner. Ensure all parts click firmly into place for proper operation.

  1. Insert the Hose Connector into the opening on the back of the Vacuum Body.
  2. Insert the Handle with the Extension Wand onto the top of the vacuum until secure.
  3. Insert the Stretch Hose into the hose connector on the back of the vacuum body, pressing it in until it clicks into place.
  4. Attach Accessory Clip on back of vacuum body:
    • Insert clip tabs into slots.
    • Swing clip onto handle post.
    • Attach accessories to top and bottom of accessory clip.

For proper operation, ensure all parts are firmly clicked into place.

NOTE: The hose must be securely attached to the wand to enable suction to reach the floor nozzle.

NOTE: There are a variety of accessories that are compatible with this vacuum series. The top flap of your box shows the select accessories that are included with your model. For additional accessories, visit sharkaccessories.com

WHOLE-HOME CLEANING

SETTINGS

The vacuum offers different settings for various cleaning needs.

POWER BUTTON

Press the ⏻ Power button on the top of the vacuum body to turn the unit on or off.

CARPETS

Press the ⏻ Brushroll button on the top of the vacuum body to use the brushroll to clean carpets. The indicator light will turn green when engaged.

HARD FLOORS

Press the ⏻ Brushroll button again to shut off the brushroll to clean bare floors. The indicator light will turn off.

NOTE: Brushroll will not spin unless handle is tilted back.

BRUSHROLL INDICATOR LIGHT

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?

The indicator light is located near the brushroll area on the floor nozzle.

NOTE: For deep carpet cleaning per ASTM F608 (embedded dirt in carpets), press the Brushroll button.

CLEANING MODES

UPRIGHT

To engage the brushroll, turn power on, press the brushroll button, then place a foot on the floor nozzle and tilt the handle back.

ABOVE-FLOOR

Press the Handle Release button to remove the handle from the wand. Attach a cleaning tool to the end of the handle for above-floor cleaning.

ABOVE-FLOOR—EXTENDED REACH

Press the Wand Release button to remove the wand from the vacuum body. Attach a cleaning tool to the end of the wand for extended reach cleaning.

NOTE: All accessories are compatible with both the wand and the handle.

EMPTYING THE DUST CUP

IMPORTANT: Unplug the power cord before performing any maintenance.

To remove the Dust Cup, press the Dust Cup Release button next to the power button. Tilt the dust cup, then lift to remove it from the vacuum body.

To empty debris into trash, press the lower release button and the bottom of the dust cup will drop open.

To remove collected debris from the Lint Screen, press the top release button and lift the handle to open. Lift out the lint screen and gently brush it to clean.

To reinstall the dust cup, place the bottom of the dust cup into the pod and then tilt it until it clicks into place.

CLEANING AND REPLACING THE FILTERS

CLEANING FILTERS

Regularly clean and replace your filters to keep your vacuum's suction power optimal.

To clean filters, rinse with cold water ONLY to prevent damage from cleaning chemicals. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.

IMPORTANT: DO NOT use soap when cleaning the filters.

Pre-Motor (foam and felt) Filters

With the dust cup removed, take out the Foam and Felt Filters. These are located at the top of the dust cup assembly, with the foam filter sitting on top of the felt filter.

CLEAN PRE-MOTOR FILTERS EVERY 3 MONTHS.

Post-Motor (HEPA) Filter

To access the HEPA Filter, press the tab, tilt the Filter Cover, and lift it away from the vacuum. Remove the HEPA Filter. This filter is typically located at the front base of the vacuum pod.

CLEAN HEPA FILTER EVERY YEAR.

REPLACING FILTERS

Follow the previous instructions for removing filters. The pre-motor filters should be replaced every 2.5 years. The post-motor HEPA filter should be replaced every 3 years.

NOTE: To order replacement parts and filters, visit sharkaccessories.com.

CLEANING THE BRUSHROLL

  1. Place the vacuum flat on the floor and turn it over to access the brushroll. The brushroll is located within the floor nozzle.
  2. Remove any blockages or buildup from the airways in the nozzle. With scissors, carefully cut away any fibers, hair, or string wrapped around the brushroll. Avoid damaging or cutting the bristles.

CHECKING FOR BLOCKAGES

Regularly check for blockages to maintain optimal suction.

TROUBLESHOOTING

PROBLEMPOSSIBLE REASONS & SOLUTIONS
Vacuum will not run.
  • Check to see if the vacuum is plugged in properly.
  • Check the circuit breaker/fuse.
  • Check the Power button.
Vacuum is not picking up dirt. Airflow is restricted. No suction or light suction.
  • Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before reinserting back into the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check hose and hose connections for blockages; clear blockages if required.
  • If dust cup is empty, and attachment inlets are clear, check for other blockages. See Checking for Blockages for instructions.
Brushroll does not turn on.
  • Press the Brushroll button. The brushroll indicator light will illuminate green.
  • Place your foot on the floor nozzle and tilt the handle back to engage the brushroll.
  • If the brushroll indicator light on the nozzle is red, see the Checking for Blockages section for more information.
Vacuum turns off on its own, or indicator light flashes red.

This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:

  1. Turn vacuum off and unplug it.
  2. Empty dust cup and clean filters.
  3. Check for blockages in hose, accessories, and inlet openings.
  4. Allow unit to cool for a minimum of 45 minutes.
  5. Plug in vacuum and turn it on.

Note: If vacuum still does not start, contact Customer Service at: 1-800-798-7398.

ONE (1) YEAR LIMITED WARRANTY

The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.

SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner's Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

  1. The original unit and/or non-wearable components deemed defective, in SharkNinja's sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.
  2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

  1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
  2. Any unit that has been tampered with or used for commercial purposes.
  3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
  4. Consequential and incidental damages.
  5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
  6. Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to VIP warranty service options for select product categories.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim

You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

REGISTER YOUR PURCHASE

You can register your product and create an account at registeryourshark.com or by scanning the QR code using a mobile device. The QR code is a square pattern of black and white modules, typically found on the product or packaging, that can be scanned with a smartphone camera to access a website.

Benefits of registering your product and creating an account:

RECORD THIS INFORMATION

It is recommended to record the following information for future reference:

TIP: You can find the model and serial numbers on the QR code label on the bottom of the back of the vacuum body.

TECHNICAL SPECIFICATIONS

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

This Owner's Guide is designed to help you get a complete understanding of your new Shark Navigator® upright vacuum.

SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7

Customer Service: 1-800-798-7398

Website: sharkclean.com

Illustrations may differ from actual product. SharkNinja is constantly striving to improve its products; therefore the specifications contained herein are subject to change without notice.

For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents

©2018 SharkNinja Operating LLC. SHARK and SHARK NAVIGATOR are registered trademarks of SharkNinja Operating LLC. NAVIGATOR is a trademark of SharkNinja Operating LLC.

NV100Series_IB_E_REV_Mv3
PRINTED IN CHINA

Connect with SharkNinja: Ⓕ Ⓣ Ⓟ Ⓨ Ⓘ @sharkcleaning

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